Incidents

UTOPIA will be upgrading links between LA007 and WV011 to improve capacity. Expected to be non-customer impacting.

XMission is upgrading our office phone system to improve our customer interaction when calling into the offices. During the upgrades our office phones may be unavailable and we ask if customers need assistance during this maintenance to contact us via Live Chat or E-Mail.

There is a current outage in Orem, as of 10:10. No ETA at this time.

Update: it is now resolved. If you are still experiencing issues, please restart your router.

Human error caused a brief critical network outage from approximately 2:52 to 3:01 p.m. A network administrator was configuring some new routing equipment pending some big upcoming upgrades.

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Sunday the 14th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Friday the 12th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

Customers on the smaller of XMission's multiple VLANs for voice traffic on UTOPIA are having issues connecting to our voip switch. Investigation is ongoing. Affected customers may contact support for emergency help getting back on line, and in the meantime be aware you may forward all calls to another phone, and any inbound calls may be answered by VM. Further, you may use your credentials to login to the XMission Voice app, available on both the Apple Store and Google Play to send/receive calls to your home phone on your cell phone.

There is an outage to Midvale/Murray customers that we believe is being caused by a power outage.

UTOPIA has lost connection to a switch in the WV025 footprint. Tech on site, resolution expected within 30 minutes.

All legacy email users have been migrated to our new webmail interface.

The UTOPIA issues in Lindon have been fixed.

UTOPIA will be upgrading links between LA007 and LA009 to improve capacity. No customer impact is expected.

XMission will be having our annual UPS preventative maintenance performed after hours to ensure peak performance for our backup power sources. This maintenance includes putting the UPS in bypass and running off of our backup generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors.