MAINTENANCE START TIME: 3/15/2024 12:01 AM MST.
MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST.
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
2 Residential
92 Business/Enterprise customers
]]>MAINTENANCE START TIME: 3/29/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/29/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>UTOPIA Network Outage Resolution - 03/13/2024 - Footprint(s) BR003 in Brigham City, UT. RESOLVED: The outage has been resolved. All services have been restored. Power transformer was replaced. RESOLUTION TIME: 4:43PM
]]>MAINTENANCE START TIME: 3/22/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/22/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received
UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.
]]>We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt.
Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM
]]>MAINTENANCE START TIME: 3/15/2024 1:00 AM MST
MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/15/2024 1:00 AM MST
MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/15/2024 12:00 AM MST
MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/1/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/15/2024 12:00 AM MST
MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>Field techs have been dispatched, ETR approximately 3-4 hours.
UPDATE: Services restored at 01:45 AM
]]>MAINTENANCE START TIME: 2/29/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/29/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 3/15/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>All affected customers will experience service disruptions.
Start Time: 00:00 AM
End Time: 03:00 AM
]]>MAINTENANCE START TIME: 3/1/2024 12:01 AM MST
MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
257 Residential customers
20 Business customers
]]>MAINTENANCE START TIME: 3/1/2024 12:00 AM MST
MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed
]]>MAINTENANCE START TIME: 2/25/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/25/2024 6:00 AM MST
SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 2/24/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/24/2024 6:00 AM MST
SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 2/23/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST
SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 2/23/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST
SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 2/23/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST
SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 2/21/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/21/2024 6:00 AM MST
SCOPE OF IMPACT: All customers affected will experience an outage while maintenance is being performed.
]]>Yellowstone Fiber has been alerted to a Fiber cut that is affecting our customers in Bozeman, MT.
START TIME: 3:16 PM
The maintenance will occur over the span of three nights, between the hours of 12 AM and 6 AM, on Saturday the 10th, Sunday the 11th, and Monday the 12th. Enterprise customers and UTOPIA customers who use PPPoE can expect no downtime from this maintenance. Residential customers on UTOPIA Fiber, Lehi City Fiber, or Bountiful City Fiber can expect a period of downtime lasting up to 60 minutes during this maintenance window.
]]>START: 02/02/2024 12:00 AM MST
STOP: 02/02/2024 6:00 AM MST
We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~791 residential customers will be affected.
]]>MAINTENANCE START TIME: 02/16/2024 12:00 AM MST
MAINTENANCE STOP TIME: 02/16/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
Business customers-15
Residential customers-832
]]>MAINTENANCE START TIME: 2/1/2024 12:01 AM MST
MAINTENANCE STOP TIME: 2/1/2024 1:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 1/26/2024 12:01 AM MST
MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
141-Residential customers
]]>MAINTENANCE START TIME: 1/26/2024 12:01 AM MST
MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
267-Residential customers
]]>MAINTENANCE START TIME: 02/09/2024 12:00 AM MST
MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
Residential customers-867
]]>MAINTENANCE START TIME: 02/09/2024 12:00 AM MST
MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
Residential customers-120
]]>MAINTENANCE START TIME: 02/02/2024 12:00 AM MST
MAINTENANCE STOP TIME: 02/02/2024 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
Residential customers: 545
]]>RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM
]]>MAINTENANCE START TIME: 1/19/2024 12:01 AM MST
MAINTENANCE STOP TIME: 1/19/2024 6:00 AM MST
SCOPE OF IMPACT: A small number of affected customers will experience a brief outage while maintenance is being performed.
]]>Customers with VoIP services will also see their service impacted for 15-45 minutes during this time.
Update: Complications with final switch is extending maintenance window. New ETA 8am
Update: Complications resolved. Service should be active
]]>UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00 A.M.
]]>PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23
MAINTENANCE START TIME: 11/27/2023 10:01 PM MST
MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST
]]>MAINTENANCE START TIME: 11/18/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/18/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
6 Business customers
392 Residential customers
]]>MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
8 Business/Enterprise customers
30 Residential customers
]]>MAINTENANCE START TIME: 11/17/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
89 Business/Enterprise customers
502 Residential customers
]]>MAINTENANCE START TIME: 11/17/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
118 Business/Enterprise customers
119 Residential customers
]]>PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23
MAINTENANCE START TIME: 11/27/2023 10:01 PM MST
MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST
]]>MAINTENANCE START TIME: 11/17/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a outage while fiber repair maintenance is being performed.
]]>MAINTENANCE START TIME: 11/10/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
19 Business/Enterprise customers
75 Residential customers
]]>MAINTENANCE START TIME: 11/10/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
2 Business/Enterprise customers
135 Residential customers
]]>MAINTENANCE START TIME: 11/10/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
7 Business/Enterprise customers
472 Residential customer
]]>UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00AM
UTOPIA Network Outage Resolution - 11/9-10/2023 - Footprint(s) WV024 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut/dmg RESOLUTION TIME: 12:00 AM
]]>MAINTENANCE START TIME: 11/10/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/10/2023 1:00 AM MST
SCOPE OF IMPACT: All customers on this switch will experience a brief outage while maintenance is being performed.
114 Residential customers
]]>DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage BR004.15.9 48F in Brigham UT
11 XMission residential/business customers will be without service during repair
MAINTENANCE START TIME: 11/7/2023 10:01 PM MST
MAINTENANCE STOP TIME: 11/8/2023 6:00 AM MST
]]>MAINTENANCE START TIME: 11/2/2023 08:00 AM MST
MAINTENANCE STOP TIME: 11/2/2023 4:00 PM MST
Business customers
MAINTENANCE START TIME: 11/3/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Utopia has found a switch that is experiencing packet loss, and all residential customers will be moved to a new switch one at a time on 11/2/2023 during the hours of 8am-4pm and the business customers will be moved at night on 11/3/2023 at 12:01 AM.
]]>MAINTENANCE START TIME: 11/3/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
42 Business customers
339 Residential customers
]]>MAINTENANCE START TIME: 11/3/2023 12:01 AM MST
MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
13 Residential customers
]]>MAINTENANCE START TIME: 10/27/2023 12:00 AM MST
MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
30 Business customers
121 Residential
]]>Business Customer will be moved at night on 10/27/2023
MAINTENANCE START TIME: 10/27/2023 12:01 AM MST
MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
1 Business/Enterprise customer
24 Residential customers
]]>MAINTENANCE START TIME: 10/27/2023 12:01 AM MST
MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
8 Business/Enterprise customers
30 Residential customers
]]>MAINTENANCE START TIME: 10/27/2023 12:01 AM MST
MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
1 Business/Enterprise customer
88 Residential customers
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services identified a fiber cut. There are 60 residential customers affected. Updates will be sent as we know more information.
]]>MAINTENANCE START TIME: 10/20/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
21 Business customers 250 Residential customers
]]>MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
93 Business/Enterprise customers 2 Residential customers
]]>MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST
SCOPE OF IMPACT: We do not expect to lose any customers with this fiber move due to redundancy however with this type of maintenance there is always some risk.
1020 Residential customers 82 Business/Enterprise customers
]]>SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
10 Business/Enterprise customers 206 Residential customers
]]>MAINTENANCE START TIME: 10/06/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 13 business customers 329 Residential customers
]]>MAINTENANCE START TIME: 10/6/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/6/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 16 Business customers 284 Residential customers
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 100 residential customers affected. Updates will be sent as we know more information.
Resolution time: 9:40
]]>UPDATE: Resolved
]]>MAINTENANCE START TIME: 10/06/2023 12:01 AM MST
MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
132 residential customers will be affected.
]]>UTOPIA Network Outage Resolution - MU015 & MD009 RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 18:40
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the BL001, BD001 footprint(s) in Bluffdale, UT. Field Services are in transit to the site. There are 15+- Business customers affected. Updates will be sent as we know more information. START TIME: 7:45 PM SCOPE OF IMPACT: All customers affected will be without service.
RESOLVED: The outage has been resolved. All services have been restored. An MDA card needed to be reseated.
]]>MAINTENANCE START TIME: 9/22/2023 12:01 AM MST
MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 9/22/2023 12:01 AM MST
MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 9/22/2023 12:01 AM MST
MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>-UPDATE: This has since been resolved
]]>UTOPIA Network Outage Resolution - 9/1/23 - Footprint(s) OR007 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber backbone was spliced wrong RESOLUTION TIME: 2:00
]]>MAINTENANCE NOTIFICATION: MD002- Midvale START: 9/1/2023 12:01 AM STOP: 9/1/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~127 residential customers will be affected.
]]>Customers in Lehi will experience two 10 minutes service outages during the maintenance window as the equipment reboots
]]>No Current ETA
UTOPIA Network Outage Resolution - 8/22/2023 - All Footprint(s) in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed Network Equipment RESOLUTION TIME: 2:00 PM
]]>It appears that this was caused by a tripped circuit breaker -Resolved
]]>UPDATE: This issue has been resolved.
]]>MAINTENANCE START TIME: 8/31/2023 12:01 AM MST
MAINTENANCE STOP TIME: 8/31/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.
55 Business/Enterprise customers
4 Residential customers
]]>MAINTENANCE START TIME: 9/1/2023 12: 01 AM MST
MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 9/1/2023 12:01 AM MST
MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 9/1/2023 12:01 AM MST
MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 8/18/2023 12:01 AM MST
MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.
20 residential customers
]]>MAINTENANCE START TIME: 8/18/2023 12:01 AM MST
MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
33 business customers
42 residential customers
]]>MAINTENANCE START TIME: 8/18/2023 12:01 AM MST
MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>UPDATE: All services restored
]]>UPDATE: This has been resolved.
]]>UPDATE - This has since been resolved.
]]>Update 7:45 AM MST - Issue resolved
]]>MAINTENANCE START TIME: 8/11/2023 12:01 AM MST
MAINTENANCE STOP TIME: 8/11/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>UPDATE: The outage has been resolved in Pleasant Grove. This was due to a crucial piece of equipment needing to be rebooted. If you continue to have issues, please power cycle your fiber gateway and router (unplugging from the power for 30 seconds minimum, then giving them time to fully boot back up)
]]>UPDATE: The outage in Murray has been resolved. It was due to high temperatures and a failing circuit due to the heat. Service has been restored.
]]>UTOPIA Network Outage Resolution - 7/16/23 - Footprint(s) MU020 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. The A/C unit failed to cool equipment which caused the switch to auto-shut The A/C unit was running low on coolant, was refilled
]]>MAINTENANCE START TIME: 7/6/2023 1:00 PM MST
MAINTENANCE STOP TIME: 7/6/2023 4:00 PM MST
SCOPE OF IMPACT: 9 afected customers will see a brief outage while they are being moved to a new switch.
]]>Update 01:15 AM July 6th: Resolved
]]>MAINTENANCE START TIME: 7/14/2023 12:01am MST
MAINTENANCE STOP TIME: 7/14/2023 6:00am MST
]]>MAINTENANCE START TIME: 7/14/2023 12:01 AM MST
MAINTENANCE STOP TIME: 7/14/2023 6:00 AM MST
SCOPE OF IMPACT: Customers may experience a brief outage during maintenance window.
]]>UPDATE: We are still working on routing issues. We thank you for your patience. While most sites should be working, there are still a few sites that are having trouble. If you have IPv6 turned on, please disable that for the time being while we troubleshoot this further. Thank you again for your patience.
UPDATE 2: We are waiting to hear from our upstream provider to further resolve some of the issues being reported in.
UPDATE 3 Our primary upstream provider has confirmed they've finished repairs. We will now be working on moving our connection back to them and return to normal routing. YSF customers WILL notice a disruption in service while this happens.
Issue Fixed: The issues surrounding our customers in Bozeman have been resolved. If you continue to experience any issues please feel free to reach out to our support and we will be happy to assist you further. Thank you again for your patience while we worked on this together.
]]>One of our Zimbra hosted email servers is currently offline, affecting service for some customers using the platform. Estimated ETR 6:30 AM MT
]]>MAINTENANCE START TIME: 6/23/2023 12:01 AM MST
MAINTENANCE STOP TIME: 6/23/2023 6:00 AM MST
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>UPDATE: This issue has been resolved.
]]>MAINTENANCE START TIME: 6/16/2023 12:01 AM
MAINTENANCE STOP TIME: 6/16/2023 6:00 AM
SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.
]]>MAINTENANCE START TIME: 6/16/2023 12:01 AM
MAINTENANCE STOP TIME: 6/16/2023 6:00 AM
SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.
]]>MAINTENANCE START TIME: 6/9/2023 12:01 AM
MAINTENANCE STOP TIME: 6/9/2023 6:00 AM
SCOPE OF IMPACT: All of Davis county may experience a brief outage during this maintenance window.
]]>MAINTENANCE START TIME: 6/9/2023 12:01 AM
MAINTENANCE STOP TIME: 6/9/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
610 residential
]]>MAINTENANCE START TIME: 6/9/2023 12:01 AM
MAINTENANCE STOP TIME: 6/9/2023 6:00 AM
SCOPE OF IMPACT: All customers may experience a brief outage while maintenance is being performed.
]]>UTOPIA Network Outage Resolution - 5/23/23 - Footprint(s) MR001 in Morgan, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cutover completed RESOLUTION TIME: 10:00 PM
]]>MAINTENANCE START TIME: 6/2/2023 12:01AM
MAINTENANCE STOP TIME: 6/2/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage during maintenance.
]]>MAINTENANCE START TIME: 6/2/2023 12:01 AM
MAINTENANCE STOP TIME: 6/2/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>Issue resolved 11:45 AM
UPDATE 1:16 PM
Incident reopened as some resolution is again unstable. Mitigations are being implemented.
UPDATE 3:50 PM
The issue is a massive DDOS to our DNS infrastructure which has been particularly difficult to fully quell. Customers should be able to use alternative DNS servers (ie 1.1.1.1 or 8.8.8.8) in their network configs as a work around.
UPDATE 6:15 PM MDT
XMission believes this issue is resolved.
]]>MAINTENANCE START TIME: 5/26/2023 12:01 AM
MAINTENANCE STOP TIME: 5/26/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 5/25/2023 9:00 AM
MAINTENANCE STOP TIME: 5/25/2023 1:00 PM
SCOPE OF IMPACT: Residential customers will be moved during the day one at a time. Each customer will experience a 1-2 minute outage while they are moved to a updated switch.
]]>MAINTENANCE START TIME: 5/23/2023 12:01 AM
MAINTENANCE STOP TIME: 5/23/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.
]]>Resolved.
]]>Resolved
]]>MAINTENANCE START TIME: 5/12/2023 12:01 AM
MAINTENANCE STOP TIME: 5/12/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage during maintenance.
]]>MAINTENANCE START TIME: 5/5/2023 12:01 AM
MAINTENANCE STOP TIME: 5/5/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 4/28/2023 12:01 AM
MAINTENANCE STOP TIME: 4/28/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed
]]>Field services are working on resolving the outage ETA - Resolved
]]>UPDATE: Our maintenance on Yellowstone Fiber is going long. At this time we have no estimated time of return. Our engineers are actively engaged.
Apologies for the disruption.
Our maintenance at Yellowstone Fiber is finally resolved, thank you for your patience and kindness as we worked on this. For any lingering issues, please power off your WiFi router for 30-60 seconds. Our tech support is available to help 24/7 at 877.964.7746
]]>UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 11:00 PM - 12:00 AM
]]>MAINTENANCE START TIME: 4/21/2023 12:01 AM
MAINTENANCE STOP TIME: 4/21/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience outage while maintenance is being performed.
]]>MAINTENANCE START TIME: 4/21/2023 12:01 AM
MAINTENANCE STOP TIME: 4/21/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience outage during maintenance being performed.
]]>MAINTENANCE START TIME: 4/14/2023 12:01 AM
MAINTENANCE STOP TIME: 4/14/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage during maintenance
]]>MAINTENANCE START TIME: 4/22/2023 12:01 AM
MAINTENANCE STOP TIME: 4/22/2023 6:00 AM
SCOPE OF IMPACT: Customers will possibly experience a brief outage while testing is performed.
]]>MAINTENANCE START TIME: 4/14/2023 12:01 AM
MAINTENANCE STOP TIME: 4/14/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed
]]>Completed
]]>MAINTENANCE START TIME: 4/7/2023 12:01 AM
MAINTENANCE STOP TIME: 4/7/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 4/5/2023 9:00 AM – 4:00 PM – Residential customers will be moved.
SCOPE OF IMPACT: All customers will experience brief outage as they are moved to an upgraded switch.
]]>MAINTENANCE START TIME: 4/7/2023 12:01 AM
MAINTENANCE STOP TIME: 4/7/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 3/31/2023 12:01 AM
MAINTENANCE STOP TIME: 3/31/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage during maintenance
]]>Resolved - 10/03/2023 21:05
]]>MAINTENANCE START TIME: 3/24/2023 12:01 AM
MAINTENANCE STOP TIME: 3/24/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 3/24/2023 12:01 AM
MAINTENANCE STOP TIME: 3/24/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 3/22/2023 8:00 AM
MAINTENANCE STOP TIME: 3/22/2023 4:00 PM
SCOPE OF IMPACT: Customers will notice a brief outage while they are moved to a upgraded switch.
]]>This outage is due to power issues. Field services are working on resolving the issue.
ETR: Fixed
]]>MAINTENANCE START TIME: 3/17/2023 12:01 AM
MAINTENANCE STOP TIME: 3/17/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.
]]>MAINTENANCE START TIME: 3/17/2023 12:01 AM
MAINTENANCE STOP TIME: 3/17/2023 6:00 AM
SCOPE OF IMPACT: Customers will notice a brief outage while maintenance is performed.
]]>RESOLVED: The outage has been resolved. All services have been restored. Switch reboot RESOLUTION TIME: 4:00 PM
]]>The outage is due to a fiber cut. Field Services are working on resolving the issue. ETA: Resolved
]]>To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br1 to our other border router br2. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.
]]>To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br2 to our other border router br1. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.
]]>MAINTENANCE START TIME: 2/10/2023 12:01 AM
MAINTENANCE STOP TIME: 2/10/2023 6:00 AM
SCOPE OF IMPACT: All customers will experience a brief outage while power upgrade is performed.
]]>MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.
MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.
]]>MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.
MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.
]]>MAINTENANCE START TIME: 2/1/2023 9:00 AM
MAINTENANCE STOP TIME: 2/1/2023 5:00 PM SCOPE OF IMPACT: All residential customers will be moved during the day and customers will experience a brief outage while they are moved to an upgraded switch.
]]>MAINTENANCE START TIME: 1/19/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.
MAINTENANCE STOP TIME: 1/20/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.
SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch
]]>MAINTENANCE START TIME: 1/19/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.
MAINTENANCE STOP TIME: 1/20/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th.
SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch
]]>RESOLVED: The outage has been resolved. All services have been restored. Switch needed a reboot RESOLUTION TIME: 12:00pm
]]>MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.
MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.
SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch
]]>MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.
MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th.
SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the MD008 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 234 residential customers affected.
UPDATE: This outage is due to power problems. Field Services are working on resolving the issue.
ETR: 1 of 2 switches is back in service. ETR for second switch TBD
UTOPIA Network Outage Resolution - 12/24/22 - Footprint(s) MD008 in Midvale, UT.
RESOLVED: The outage has been resolved. All services have been restored. Power equipment failure
RESOLUTION TIME: 16:45
]]>Resolved 23/12/2022 8:30 PM
]]>Resolved at 6PM.
]]>Fixed as of 4:40 PM
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 96 residential customers affected.
]]>Resolved 8PM
]]>UTOPIA_Status: UTOPIA Network Outage Resolution - 14/14/22 - Footprint(s) MD013 in Midvale, UT., UT. RESOLVED: The outage has been resolved. All services have been restored. fiber damage fiber fixed RESOLUTION TIME: 5:00pm
]]>MAINTENANCE START TIME: 12/2/2022 12:01am
MAINTENANCE STOP TIME: 12/2/2022 6:00am
SCOPE OF IMPACT: All customers will be without service during upgrade.
]]>MAINTENANCE START TIME: 12/2/2022 12:01am
MAINTENANCE STOP TIME: 12/2/2022 6:00am
SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 264 residential customers affected. Updates will be sent
Resolved
]]>MAINTENANCE START TIME: 12:01 am
MAINTENANCE STOP TIME: 6:00 am
SCOPE OF IMPACT: All customers will be without service while the upgrade is being performed.
]]>Resolved
]]>RESOLVED: The outage has been resolved. All services have been restored. Switch failed swapped to new switch, set up truck rolls for 7 customers who's equipment is incompatible with the new switch.
]]>INCIDENT START TIME: 10/21/2022 12:01 a.m.
INCIDENT STOP TIME: 10/21/2022 6:00 a.m.
SCOPE OF IMPACT: All customer will experience outage during move to new power system.
]]>Field Services are in transit to the site. There are 26 residential customers affected.
UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.
]]>resolved
]]>INCIDENT START TIME: 10/28/2022 12:01 am
INCIDENT STOP TIME: 10/28/2022 6:00 am
SCOPE OF IMPACT: All customers will experience a brief outage during power upgrade.
]]>INCIDENT START TIME: 10/28/2022 12:01 a.m.
INCIDENT STOP TIME: 10/28/2022 6:00 a.m.
SCOPE OF IMPACT: All customer will experience outage during move to new power system.
]]>Resolved.
]]>resolved
]]>MAINTENANCE START TIME: 9/30/2022 12:01 am
MAINTENANCE STOP TIME: 9/30/2022 6:00 am
SCOPE OF IMPACT: All customers will have a brief disruption in service while maintenance is performed.
]]>Resolved at 12 AM, blown fuse replaced.
]]>MAINTENANCE START TIME: 09/16/2022 12:00 a.m.
MAINTENANCE STOP TIME: 09/16/2022 6:00 a.m.
SCOPE OF IMPACT: Customers will be without service while switches are moved to a new UPS.
]]>SCOPE OF IMPACT: Customers will be without service during fiber relocate.
]]>MAINTENANCE START TIME: 9/9/2022 12:01 am
MAINTENANCE STOP TIME: 9/9/2022 6:00 am
SCOPE OF IMPACT: All customers will not have service for 10-15 minutes while maintenance is performed.
]]>MAINTENANCE START TIME: 9/9/2022 12:01 am
MAINTENANCE STOP TIME: 9/9/2022 5:00 am
SCOPE OF IMPACT: All customers in WH001 will go down for 10-15 minutes while the maintenance takes place.
]]>RESOLVED: The outage has been resolved. All services have been restored. Outage was due to a power supply failure. RESOLUTION TIME: 7:15 p.m.
]]>EDIT: UTOPIA Network Outage Resolution - 08/14/2022 - Footprint(s) PG001, PG005 in Pleasant Grove, UT. RESOLVED: The outage has been resolved. All services have been restored. UTOPIA replaced failed hardware. RESOLUTION TIME: 10:52am
]]>MAINTENANCE START TIME: 8/31/2022 1am
MAINTENANCE STOP TIME: 8/31/2022 5am
SCOPE OF IMPACT: Customers will be without service while the maintenance is performed.
]]>MAINTENANCE START TIME: 8/9/2022 1:00am
MAINTENANCE STOP TIME: 8/9/2022 6am
SCOPE OF IMPACT: customers will be without service while equipment is replaced.
199 residential
46 Business
]]>Resolved, Breaker in cabinet was tripped with UTOPIA node
RESOLVED: The outage has been resolved. All services have been restored. The breaker tripped in the cabinet. RESOLUTION TIME: 6:45 a.m.
]]>Affected customers should expect a 15 minute outage as switches are migrated to the new equipment.
]]>MAINTENANCE START TIME: 3/19/2022 12:01am
MAINTENANCE STOP TIME: 3/19/2022 6:00 am
SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.
]]>This outage is due to a fiber cut. Field Services are working on resolving the issue.
ETR: Not yet available
]]>MAINTENANCE START TIME: 3/11/2022 12:01am
MAINTENANCE STOP TIME: 3/11/2022 5:00am
]]>MAINTENANCE START TIME: 3/13/22 12:01am MAINTENANCE STOP TIME: 3/13/22 6:00am
SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.
]]>MAINTENANCE START TIME: 3/12/22 12:00am
MAINTENANCE STOP TIME: 3/12/22 6:00am
SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.
]]>We are aware of issues with email clients being unable to connect via Activesync and Exchange. Admins are investigating.
]]>Customers across multiple ISPs will be affected. Customers can expect to be down for approximately 10 -15 minutes during this maintenance.
]]>This is expected to be non-customer affecting. If for any reason the HUT losses power, customers will be down for about 10 minutes while equipment reboots.
MAINTENANCE START TIME: Thursday January 13, 2022, 1:00 am MDT
MAINTENANCE END TIME: Thursday January 13, 2022, 5:00 am MDT
]]>UPDATE: peer repaired, trunks should be functioning correctly
]]>A small number of customers are affected by a fiber cut in Midvale. Crews are on site, ETR 2:00 PM MDT
]]>DESCRIPTION: UTOPIA has been alerted to an outage in the MU009-02 footprint(s) in Murray, UT. Field Services are in transit to the site.
]]>Only 10 residential customers will be affected by the following maintenance alert:
DESCRIPTION: This is to relocate the LA023.5.8 24FOC for the UDOT US-89 improvement project. UTOPIA will be cutting the LA023.5.824FOC inside the existing conduit path way that needs to be abandoned and splicing it to the newly placed LA023.5.8 24FOC in new conduit pathway on the east and west side of 2800 E to accommodate for the 2800 E road extension.
Affected customers should expect to be without service for up to 6 hours during the maintenance window
]]>Update issue resolved.
]]>MAINTENANCE START TIME: Wednesday, October 15, 2021. 12:00 a.m. MDT
MAINTENANCE STOP TIME: Wednesday, October 15, 2021. 6:00 a.m. MDT
Please note this is a reschedule of earlier planned maintenance. Affected customers may expect to be down for the duration of the maintenance window.
]]>XMission's legacy router for UTOPIA services is exhibiting problems that require an emergency reboot. All affected customers will experience downtime and may need to power cycle their routers in order to reconnect.
Please note that nearly half of our UTOPIA customers, including all Enterprise and many SMB customers, have been moved off this old router already. The rest have been scheduled for migration within the next too weeks. These customers are not impacted by this issue.
]]>MAINTENANCE START TIME: 10/07/2021 12 a.m. MDT
MAINTENANCE END TIME: 10/07/2021 6 a.m. MDT
All customers in the following cities can expect to be down for 3 to 4 hours during this maintenance.
Farmington Centerville Layton West Point Clearfield
Please Note: This maintenance window will coincide with XMission's router migration for many of these cities.
]]>Mission will migrate all customers in Clearfield, Centerville and Layton from our current UTOPIA router to two new routers on October 7, 2021. Your connection will be migrated at some point within the scheduled maintenance window between 12:00 AM and 6:00 AM. Note that most customers will not need to do anything and will not even notice the migration took place overnight. Affected users have been emailed additional information.
Please note this effort will coincide with a major overnight outage in these cities for a forced fiber location project. Downtime for that event is expected to be significantly longer than our own work
]]>Bandwidth.com reports all emergency services are again functional.
]]>MAINTENANCE START TIME: September 23, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: September 23,2021, 5:00 a.m. MDT
SCOPE OF IMPACT: Total customer affected: • 636 residential customers
]]>We have a planned maintenance window scheduled for tonight. ~456 customers in this area of Orem City can expect to be down for the duration of this maintenance.
]]>UTOPIA techs have been dispatched and are looking to bring back ~100 customers affected by an outage in Orem. No ETR at this time.
]]>SCOPE OF IMPACT: 456 residential and 14 business customers. Customers affected can expect to be down for the duration of the maintenance.
MAINTENANCE START TIME: Monday, Sep 6, 2021, 11:00 p.m. MDT
MAINTENANCE STOP TIME: Tuesday, Sep 7, 2021, 7:00 a.m. MDT
]]>Fernwood Dr
Country Oaks Dr
Hobbs Creek DR
Affected customers affected can expect to be down for approximately two hours.
]]>UTOPIA will be repairing damaged fiber LA001.12.2 in Layton UT.
MAINTENANCE START TIME: Tuesday, Aug 17, 2021, 12:00 a.m. MDT
MAINTENANCE STOP TIME: Tuesday, Aug 17, 2021, 5:00 a.m. MDT
SCOPE OF IMPACT: (61 residential customer across 7 ISPs)
Affected customers can expect to down for approximately 2 hours.
]]>UPDATE ETR 7:00 PM MDT
]]>UPDATE: ETR is now 8 PM
]]>4:59am OUTAGE RESOLVED: fiber repairs through the night have been completed, all customers are up, and alerts cleared from monitoring.
]]>START TIME: 9:45AM
UPDATE: The outage is due to fiber damage. Crews are dispatched to repair. ETR of 4PM.
4:00PM RESOLVED: All customers from FP001 fiber cut have been restored.
]]>13:45 RESOLVED: The outage has been resolved for BR002. All services have been restored.
RFO/problem/solution : Overloaded breaker tripped
]]>10:05 AM The cause of the outage was determined to be a bad power cable that caused a breaker to trip. Field services is actively working to restore service ASAP. Until the full extent of the damage is discovered, we will not have an ETR.
10:36 AM All services have been restored.
]]>Zimbra hosted email infrastructure experiencing file system issue impacting about 5% of mailboxes. Mail administrators on task. Intermittent issues until fully resolved.
]]>Two Zimbra servers experiencing issues impacting about 10% of our hosted mail clients. Mail administrators working to resolve. There will be intermittent issues for those mailbox holders until fully resolved
]]>50 total customers are affected and will lose all service for approximately 10 minutes while the switch reboots.
]]>SCOPE OF IMPACT: (9 residential customers)
Customer affected can expect to be down for 2 – 3 hours during this maintenance.
]]>RESOLVED: Services have been restored. Please restart your router if you are still experiencing issues.
]]>RESOLVED: Service is restored. The cabinet lost power and the switches overheated from the lack of AC.
]]>SCOPE OF IMPACT: (9 residential customers)
Customer affected can expect to be down for 2 – 3 hours during this maintenance.
]]>UPDATE resolved
]]>UPDATE Outage is due to "major fiber damage" and ETA is now 3:00 AM on 5/20
UPDATE 4:50PM Fiber crews are about 1 hour from having fiber ready to splice. The majority of customers should be up around 7:30PM. New ETR 12:00AM for all work to be completed
]]>Affected customers can expect to be without services for less than 1 hour during the maintenance window.
]]>RESOLVED 11:35 PM
]]>UPDATE: issue resolved 10:10 AM
]]>UPDATE: repaired.
]]>IMPACT: 33 Residential and 4 City cites.
No current ETR at this time.
]]>update ETR 5:30
]]>We are aware of an outage that is affecting UTOPIA customers using DHCP. We are actively working on getting our DHCP server operational.
]]>UTOPIA will be performing an emergency reboot on our switch stack in the OR013 footprint.
SCOPE OF IMPACT:
All customers connected to the switch will experience an outage lasting several minutes while the switch stack reboots.
MAINTENANCE START TIME:
03/20/2021 12:01 a.m.
MAINTENANCE END TIME:
03/20/2021 5:00 a.m.
]]>Although we immediately contacted our vendor after the outage, we needed to wait for the repair parts to arrive. On Friday night our electricians will consolidate all power over to our redundant bus to completely de-energize the ATS so the generator specialists can safely and thoroughly test all key components then replace or repair whatever they find amiss. To clarify, we will temporarily move all power to a single source, secured through our operational ATS and UPS system. Once the ATS in question has been repaired the vendor will test it to confirm everything is working properly before we move load back to the power bus and wrap up maintenance. XMission will have the appropriate staff standing by in the event of power-loss, however no downtime is expected.
Anyone interested in learning more about our redundant data center infrastructure can refer to our data sheet online at: https://asset.xmission.com/xmweb2/pdf/Server-Colo-Datasheet.pdf
]]>MAINTENANCE START TIME: 03/19/2021 12:00 a.m. MST
MAINTENANCE STOP TIME: 03/19/2021 05:00 a.m. MST
SCOPE OF IMPACT:
This is expected to be non-customer affecting
]]>MAINTENANCE START TIME: 3/10/2021 12:00 a.m. MST
MAINTENANCE STOP TIME: 3/10/2021 01:00 a.m. MST
]]>Update: it is now resolved. If you are still experiencing issues, please restart your router.
]]>