MAINTENANCE START TIME: 04/21/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/21/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

MAINTENANCE START TIME: 04/09/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

04/10/2026 08:44 AM MDT - Ticket resolved

MAINTENANCE START TIME: 04/24/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/24/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 202

UTOPIA Maintenance Emergency fiber damage repair 4/7/2026. MAINTENANCE START TIME: 04/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/08/2026 08:00 AM MDT

Partial outage in Lehi, currently under investigation.

UPDATE at 11:45 AM A segment of the Lehi City Fiber Network is currently experiencing an outage affecting customers near Great Plains Way and Bull Hollow Way, cause by a damaged fiber line. Crews are actively working on repairing the damage at this time.

Zimbra hosted email is currently experiencing a partial outage. Incident occured: 04/05/2026 06:00 Estimated time of resolution unknown.

DESCRIPTION: UTOPIA Maintenance CF003 power maintenance 4/17/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 35

DESCRIPTION: UTOPIA Maintenance PE001 power maintenance - breaker replacement 4/2/2026 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 04/02/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/02/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 503

DESCRIPTION: UTOPIA Maintenance MD001 power maintenance 4/17/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 21

DESCRIPTION: UTOPIA Maintenance MNT-BR004-006 Nucor Tower Fiber relocate CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/16/2026 11:00 PM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 1

DESCRIPTION: UTOPIA Network Outage Multiple customers going down at the same time, assessing for possible fiber damage. CATEGORY: Fiber Damage/CableCut

START TIME: 03/26/2026 10:18 AM MDT END TIME: 03/26/2026 01:10 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 03/27/2026 06:20 AM MDT - Ticket resolved 03/27/2026 06:18 AM MDT - Devices went down due to Construction fiber was damaged. fiber has been repaired and customers are working.

Maintenance start time: 8pm Mountain Time

DESCRIPTION: UTOPIA Maintenance WV011.3 Emergency Fiber Repair. CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 03/25/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/26/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

DESCRIPTION: UTOPIA Maintenance OSP-FA003-001 UDOT Shephard Lane PH2 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/09/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 17 RESIDENTIAL CUSTOMERS: 0

UPDATES: 04/10/2026 08:43 AM MDT - Ticket resolved 04/10/2026 08:43 AM MDT - Everything is back up. We apologize for the delay. 04/10/2026 06:32 AM MDT - We are experiencing issues after this maintenance and Network Engineering is working on the issue. We will keep you posted.

DESCRIPTION: UTOPIA Maintenance OR006 Power Maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 04/10/2026 12:00 AM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 208

04/10/2026 08:44 AM MDT - Ticket resolved

DESCRIPTION: UTOPIA Maintenance RD001 Hut Power Maintenance. CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/10/2026 12:00 AM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

UPDATES: 04/10/2026 02:43 AM MDT - Ticket resolved 04/10/2026 02:43 AM MDT - No notable events.

DESCRIPTION: UTOPIA Network Outage MU025-ADS-1002 slot 3 is down. Dispatching field Tech. CATEGORY:

START TIME: 03/25/2026 03:45 AM MDT END TIME: 08:28am

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 6

BUSINESS/ENTERPRISE SITES (3): 211474 - XMission 739685 - XMission 207341 - XMission

RESIDENTIAL SITES (6): 178045 - XMission 178633 - XMission 208187 - XMission 177411 - XMission 204947 - XMission 208906 - XMission

START TIME: 03/23/2026 02:13 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 63

UPDATES: 03/23/2026 05:04 PM MDT - Ticket resolved 03/23/2026 05:03 PM MDT - Cyber power unit failed. Switched slot four to new Cyber power device.

DESCRIPTION: UTOPIA Maintenance MU009-02 power maintenance 4/3/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/03/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 58

DESCRIPTION: UTOPIA Maintenance FP001 power maintenance 4/3/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/03/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

DESCRIPTION: UTOPIA Maintenance MNT-MR001-002A State St Ph2 4/2/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/02/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 9

UPDATE: UTOPIA has found the fiber cut and is in the process of repairing it. ETR remains unknown

UPDATE: DESCRIPTION: UTOPIA Network Outage Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation. CATEGORY:

START TIME: 03/14/2026 08:25 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 13

UTOPIA has made us aware of an outage affecting customers in West Valley City. They have field services en route, but have not provided us an ETA at this time. We will update with information as it is provided to us by UTOPIA.

MAINTENANCE START TIME: 03/26/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/27/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

UPDATES: UTOPIA Network Outage Outage - MNT-WV004-002 man hole repair extended.

START TIME: 03/27/2026 06:47 AM MDT END TIME: 03/27/2026 03:43 PM MDT

UPDATES: 03/27/2026 03:43 PM MDT - Ticket resolved

MAINTENANCE START TIME: 03/27/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/27/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 331

UPDATES: 03/27/2026 05:46 AM MDT - Ticket resolved

MAINTENANCE START TIME: 03/11/2026 08:00 PM MDT MAINTENANCE STOP TIME: 03/12/2026 08:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

03/05/2026 12:39 PM MST - Ticket resolved

MAINTENANCE START TIME: 03/20/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/20/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 171

START TIME: 03/02/2026 08:09 AM MST END TIME: 03/02/2026 10:17 AM MST

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/02/2026 10:17 AM MST - Ticket resolved 03/02/2026 10:16 AM MST - Card was replaced. All customers are back up.

START TIME: 03/01/2026 05:59 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/01/2026 08:06 PM MST - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26.

UPDATES: 03/01/2026 11:42 PM MST - Multiple techs on site, outage will continue past 12:00 AM. New ETR is 6:00 AM.

UPDATES: 03/02/2026 02:21 AM MST - Work completed and services restored. IOM card was in a failed state.

MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 212

MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 285

MAINTENANCE START TIME: 02/23/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/23/2026 05:00 PM MST

MAINTENANCE START TIME: 02/26/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 10:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 02/19/2026 12:00 PM MST MAINTENANCE STOP TIME: 02/19/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 233

UPDATES: 02/13/2026 01:11 AM MST - Work completed, no notable events.

SS001-ADS-1001 - Emergency Maintenance

Errors on Uplink. Swapping sides.

CATEGORY: Fiber Optical/LowlightLevels

START TIME: 02/12/2026 11:22 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 02/12/2026 01:49 PM MST - Ticket resolved 02/12/2026 01:48 PM MST - Uplink swapped. Customers are back online.

MAINTENANCE START TIME: 02/26/2026 10:00 PM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 02/10/2026 10:50 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 36

02/09/2026 7:00pm UTOPIA has let us know this issue is still ongoing, current ETR is midnight.

02/09/2026: 4:40pm UTOPIA has let us know this issue is still ongoing we apologize for the inconvenience. Currently no ETA

DESCRIPTION: 2/9/2026 9:00AM UTOPIA has reported an outage affecting some connections in Lindon and Orem. Issue resolved SCOPE OF IMPACT: 17 customers are without service

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

START TIME: 02/05/2026 01:31 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 02/05/2026 10:44 PM MST - Ticket resolved 02/05/2026 10:43 PM MST - The fiber repair is complete. All customer are back up.

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

One customer affected

UPDATES: 02/05/2026 04:18 PM MST - Ticket resolved

START TIME: 02/04/2026 03:00 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

Lehi Fiber has made us aware of an outage affecting some of ourXMission Fiber customers. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. The current ETA is 3-4 hours from now.

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance LA025 switch retirement for residential customers 2/5/2026 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/05/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/05/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 2/4/2026 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/04/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/04/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

3:47 PM - Lehi Fiber has confirmed a main line fiber cut. The construction crew is on site repairing damages. ETA 5 - 7 hr.

2:17 PM - Lehi Fiber is still investigating the issue, we currently do not have an ETA.

We are aware of an issue affecting XMission Fiber customers in Lehi. Our team is actively investigating and we will share updates as more information becomes available. Thank you for your patience.

UPDATES: 01/30/2026 11:16 AM MST - Ticket resolved 01/30/2026 11:16 AM MST - Verified all affected customers have service.

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 01/29/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/30/2026 08:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 01/27/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/27/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

All ADS's are down. FSG is on route to investigate.

UPDATES: 01/22/2026 06:09 AM MST - Fiber repair is complete. All customers should be back up.

CATEGORY: Unknown Under Investigation

START TIME: 01/21/2026 02:25 PM MST END TIME: 01/22/2026 06:09 AM MST

SCOPE OF IMPACT: Customers affected may be without service.

01/21/2026 03:28 PM MST - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there.

01/21/2026 06:01 PM MST - **ETR is 1/22/26 5:00 AM.

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

MAINTENANCE START TIME: 01/15/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/16/2026 08:00 AM MST

UPDATE 8:30AM- The issues has been reported to be resolved.

While XMission's data center provides a fully redundant, A+B power infrastructure some customers might not utilize the redundancy in their cabinets so during this maintenance we will have a backup generator on a trailer in a secured location on site that will automatically turn on in the unlikely event of a utility power outage. Virtually all of XMission's network and server infrastructure utilizes both power buses.

The vendor will replace all coolant system hoses, clamps, gaskets, seals, engine belts, air filter, radiator cap, and coolant. This work requires two technicians and has been estimated to take three days to ensure it gets completed. We will be preparing things on Monday and completing tear down on Friday.

UTOPIA Network Outage WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet.

MAINTENANCE START TIME: 01/08/2026 12:30 PM MST MAINTENANCE STOP TIME: 01/08/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

The fiber cut affecting cabinets 40 and 41 has been repaired, and service has been fully restored. Thank you for your patience during the repair process.

UPDATE: The outage is due to a fiber cut. Crews are onsite working on the repair.

========== We have been made aware of an outage effecting our XMission Fiber customers in Lehi We will post more information as we get it. No ETA at this time

Fiber splicing has been completed. Please stay tuned for an announcement as we review all of the details.

2:58 PM 1/07/26

The internet is currently accessible and work is proceeding on the fiber splice. No ETR was provided.

10:42am 1/07/26 UPDATE: XMission Fiber Customers in Bozeman, repair crew have returned on site to continue repairs. We will continue to update you as we get more information including any ETA. We thank you for your patience.

5:20AM 01/07/2026:

Connection has been restored for customers in Bozeman, MT. There may be brief interruptions of service when crews begin work again this morning.

5:00AM 01/07/2026:

We have received no further updates regarding the outage in Bozeman, MT

ETR: unknown

4:00AM 01/07/2026:

We have not received further updates regarding the resolution of the outage in Bozeman, MT. ETR: unknown

2:00AM 01/07/2026:

We have been informed that additional damage has been identified along the span that has pulled the cable at the next splice enclosure down the span. Repair crews have reached a maximum work period and will resume at first light.

ETR: unknown

1:06AM 01/07/2026:

Field services are still completing repairs. ETR remains unknown

12:00AM 01/07/2026:

We have been informed that splicing has been completed. Field Operations has been engaged to investigate the remaining failure.

ETR: still unknown

11:00PM 01/06/2026:

Our systems administrators have created a temporary fix. Connections should be up for users in Bozeman, but there may be higher latency.

No further updates on the fiber optic repairs. ETR remains unknown.

09:26 PM 01/06/26

The local provider's crews are working to prepare the conuits and fiber. Teams are attempting to pull in slack cable to the handhole for splicing. Due to a steel casing, the process is taking longer than anticipated.

8:09 PM 01/06/26

Repairs are still underway. They are moving the location of the fiber enclosure to prevent this from happening again. No ETR.

7:13 PM 01/06/26

01/06/2026 07:08 PM MST - The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway.

6:39 PM 01/06/26

The fiber crew and rail company have made progress on finding the buried fiber enclosure that needs to be worked on. No ETR yet, but once they have the final piece of the puzzle we will have another update.

5:42 PM 01/06/26

Work is still proceeding on the fiber damage. Due to the proximity to the rail line, there are additional safety precautions that they need to take. No firm ETR.

4:31 PM 01/06/26

Crews have arrived and confirmed damage along the railway, and are actively getting the railway company involved. No ETR at this time.

11 AM clarification - There was a crew at the suspected damage site investigating. Since then, they have continued to look for where the damage has occurred. So they are en-route to the new site.

3:15 PM 01/06/26

Splice and construction crews are still en route but have been delayed due to extreme wind advisories near Casper. Local authorities have warned large vehicles, including splice and construction trailers. We’ll provide an update once crews arrive safely on site.

1:43 PM 01/06/26

UPDATE for XMission Fiber customers in Bozeman: Despite N+1 redundancy via Lumen and Zayo, a fiber cut impacted both paths. No ETA yet, but our team is actively bringing a third emergency route online to restore service ASAP. Thank you for your patience.

11:00 01/06/26 UPDATE: Repairs are still ongoing. Due to the complexity of fiber repairs, an ETA is not available at this time. Crews are on site and continuing restoration efforts. Thanks for your patience and will share updates as they become available.

09:38 01/06/26 UPDATE on outage effecting XMission Fiber customers in Bozeman. The repairs are still ongoing. We do not have an ETA at this time. We thank you for your patience.

UPDATE: Estimated time of resolution for Bozeman, MT: No current ETR

UPDATE: Estimated time of resolution for Bozeman, MT is 01/06/2026 at 5:00AM

UPDATE: Lumen has confirmed that there is a fiber issue affecting customers in Bozeman

Field engineers are en route sent to investigate further

UPDATES: 01/05/2026 08:57 PM MST - Verified Power. Lumen Ticket Number 33550549 Zayo port is up Problem name: Interface 1/1/c4/1(Lumen-CircuitID-444851647): Link down Host: core-mt-bz004-rtr1

No ETR determined yet.

We have been made aware of issues effecting our XMission Fiber customer in Bozeman, MT. Our admins are looking into the situation and we will update you as soon as we have more information. Thank you for your patience.

From 11:30PM until 06:30 AM on 01/09/2026

START TIME: 03/01/2026 05:59 PM MST

SCOPE OF IMPACT: Customers affected may be without service.

West Valley Outage Update:

UTOPIA is planning on having their maintenance be done around 12PM today. If I hear otherwise, I will post another update

Work is proceeding on the equipment, ETA is within the next hour or two. Worst case scenario, before 6PM

Lots of reports that the outage is over. If you're still experiencing problems, please restart your Wi-Fi router. If you still can't connect, send us an email to support@xmission.com and we will resolve it with you.

Final confirmation that all maintenance across the West Valley footprints is completed.

START TIME: 12/25/2025 02:45 PM MST END TIME: 12/26/25 02:00 PM MST

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

12/25/2025 07:31 PM MST - break/fix on our WV042.5 288FOC. We have 119 customers on this cable. 118 residential and 1 business. We currently have 26 residential customers down now and 1 business. When we cut the cable we will lose another 92 residential customers. Due to the Holiday and availability from our contractors we are shooting for TOMORROW 12/26/25 8AM - 2PM.

Resolved

MAINTENANCE START TIME: 12/22/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 219

MAINTENANCE START TIME: 01/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/06/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 1

DESCRIPTION: UTOPIA Network Outage ADS device down. Field service on route.

START TIME: 12/17/2025 11:01 AM MST END TIME: 12/17/2025 11:51 AM MST

START TIME: 12/10/2025 10:30 AM MST END TIME: 12/10/2025 11:50 AM MST

MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 01/09/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/09/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 01/09/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/09/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 12/09/2025 11:00 AM MST MAINTENANCE STOP TIME: 12/09/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

The issue is now resolved

MAINTENANCE START TIME: 12/04/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 59

START TIME: 12/02/2025 10:35 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 20

UPDATES: 12/03/2025 06:38 AM MST - Ticket resolved

START TIME: 11/26/2025 11:05 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

11/28/2025 10:56 AM MST - Ticket resolved

START TIME: 11/25/2025 01:33 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1):

UTOPIA Network Outage Resolution - 11/25/25 - Footprint(s) MU018 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut repaired RESOLUTION TIME: 10:15 pm

Update: The issue has been resolved as of 10:06 AM. We were able to verify successful connections with customers and internal testing. We are sincerely sorry for any inconvenience this has caused for you.

UPDATES: UTOPIA Network Outage Resolution - 11/23/2025 - Footprint(s) BR001 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. PDU1 hardware failure. RESOLUTION TIME: 9:05 PM

MAINTENANCE START TIME: 11/25/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/25/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 88

MAINTENANCE START TIME: 11/20/2025 08:30 PM MST MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 28 RESIDENTIAL CUSTOMERS: 306

MAINTENANCE START TIME: 11/19/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

MAINTENANCE START TIME: 11/17/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/17/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 150

START TIME: 11/11/2025 02:22 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

UPDATES: 11/11/2025 07:31 PM MST - It seems a stake was driven through our conduit and fiber so we can't visibly see the damage. ETR is around a 7 AM on 11/12/25

11/12/2025 08:00 AM MST - The new ETR is 12:00PM.

Resolved as of 2:03PM

MAINTENANCE START TIME: 11/19/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 79

MAINTENANCE START TIME: 11/13/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 41

MAINTENANCE START TIME: 11/11/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

--UPDATE--

UTOPIA has confirmed this resolved.

UPDATES: 06:33 AM MST - Ticket resolved Most customers have been restored. We still have 24 customers that are down and we are bringing new hardware to accommodate those customers. Please expect these customers to be down for another 2-3 hours.

This was fully resolved at 6:45 PM.

MAINTENANCE START TIME: 11/06/2025 09:00 PM MST MAINTENANCE STOP TIME: 11/07/2025 09:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 12

MAINTENANCE START TIME: 11/18/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 50

MAINTENANCE START TIME: 11/20/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

RESIDENTIAL CUSTOMERS: 36

MAINTENANCE START TIME: 11/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/21/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

MAINTENANCE START TIME: 11/04/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 151

MAINTENANCE START TIME: 11/04/2025 10:00 AM MST MAINTENANCE STOP TIME: 11/04/2025 02:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 4

MAINTENANCE START TIME: 10/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 218

MAINTENANCE START TIME: 11/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

MAINTENANCE START TIME: 11/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8

MAINTENANCE START TIME: 10/10/2025 01:30 PM MDT MAINTENANCE STOP TIME: 10/10/2025 11:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

10/24/2025 05:06 AM MDT - Ticket resolved

Update 4:35 PM : The connection is back up. We are waiting to hear from our backbone provider, Lumen for more specific details. If your internet still isn't working, please restart your Wi-Fi router.

MAINTENANCE START TIME: 11/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 54

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 49

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 113

MAINTENANCE START TIME: 10/29/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 5

UPDATE: The issue should now be resolved. Please restart your Wi-Fi router if you're still experiencing problems connecting to the internet.

MAINTENANCE START TIME: 10/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22

MAINTENANCE START TIME: 10/23/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 10/30/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/30/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 39

MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

MAINTENANCE START TIME: 10/14/2025 05:00 PM MDT MAINTENANCE STOP TIME: 10/15/2025 02:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UPDATES:

10/15/2025 01:43 AM MDT - MU016.9 & .10 emergency maintenance finished.

MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 202

MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

MAINTENANCE START TIME: 10/21/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/21/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 73

MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 22

START TIME: 10/15/2025 01:30 PM MDT END TIME: 10/15/2025 02:14 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. VERIFIED RESIDENTIAL CUSTOMERS: 20

MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

Start Time: Wednesday, October 15, 11:00:00 PM (CDT) ( Thursday, October 16, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 16, 4:00:00 AM (CDT) ( Thursday, October 16, 9:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 10/10/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/10/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 40

MAINTENANCE START TIME: 10/10/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/10/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

MAINTENANCE START TIME: 10/10/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4
RESIDENTIAL CUSTOMERS: 43

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

-- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
-- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

START TIME: 10/02/2025 12:43 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Network Outage Update: 10/1/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: Tech onsite, additional customers may lose connection.

UTOPIA Network Outage Resolution - 10/1/25 - Footprint(s) LI006 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Hardware failure slot 7/x RESOLUTION TIME: 4:10 AM

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

• MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
• MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

• MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
• MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

• MAINTENANCE START TIME: 09/30/2025 04:00 PM MDT
• MAINTENANCE STOP TIME: 09/30/2025 10:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 11

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

CATEGORY: Network Hardware Device/Replacement

• MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
• MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0

RESIDENTIAL CUSTOMERS: 99

DESCRIPTION: UTOPIA Maintenance PE001 power maintenance 9/27/2025 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 09/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 418

We are working on the slowness, and the current authentication issues.

We have no ETA at this time

Our admins have resolved the issue and have confirmed that our webmail interface is operating as it should be.

ETR: none.

ETR: none.

We will be performing planned maintenance on the Zimbra mail platform tonight, Wednesday, September 17, from 10:00 PM to 12:00 AM MDT. During this window we are retiring the Zimbra 9 MTA/Proxy servers and bringing the Zimbra 10 servers online. This upgrade is part of our rolling migration to Zimbra 10.

Impact: This will only impact our private label Zimbra Hosts. Inbound mail will queue and deliver once services are restored. No data loss is expected. https://zimbra.xmission.com will NOT be affected by this.

Please be informed of the following:

• Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
• Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
• Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

Please be informed of the following:

• Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
• Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
• Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

During this window, some services may be temporarily unavailable:

Zimbra administration portal
Mobile device connections using ActiveSync/Exchange

Normal mail flow will continue:

POP/IMAP access will remain available
Mail delivery in and out of the system will continue without interruption

We appreciate your patience as we complete this maintenance. All services will automatically resume once the maintenance window concludes.

--UPDATE-- This maintenance has completed.

START TIME: 08/26/2025 05:56 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 12 UPDATES: 08/26/2025 07:33 AM MDT - Ticket resolved 08/26/2025 07:33 AM MDT - OR010-ADS-7002 slot 1 was rebooted and restored.

There is no ETA at this time UTOPIA Network Outage Resolution - 08/24/25 - Footprint(s) TR001. TR002. TR003. TR004. PE001 (SOG001 , LG001) in Tremonton, Perry , UT. RESOLVED: The outage has been resolved. All services have been restored. Power
RESOLUTION TIME: 10:00

MAINTENANCE START TIME: 08/20/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/21/2025 10:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 08/21/2025 05:22 AM MDT - The completion time for this maintenance has been moved up to 10 a.m.

This has been resolved. It was due to the extreme heat. Thank you again for your patience.

Start Date and Time: 08/18 10:45 am

Affected Service(s) and Area(s): Internet in the Lehi, UT Area(s)

Approximate Number of Customers Affected: 25+

Estimated Time of Repair: Unknown

Status: Resolved

Outage Cause: Possible Fiber cut

Description of Outage: There is currently a fiber outage affecting customers near 800 West and 2500 North in Lehi on Cabinet 36A. Technicians have been dispatched and are currently investigating the cause of the outage.

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Start Time: 2359 Aug 12, 2025 End Time: 0400 Aug 13, 2025

UPDATES: 08/12/2025 11:57 PM MDT - Field service found the fiber cut. Crews are being dispatched to work on repair. NO ETR yet.

08/13/2025 01:41 AM MDT - Crews found the fiber damage is under a driveway/sidewalk. To repair, we will need to saw cut and remove concrete which will be too noisy for a residential neighborhood at night. Crews will begin work after sunup and hopefully begin splicing around noon. The current ETR is 4:00 P.M.

There is also an outage currently affecting one of our Zimbra Email servers. It is currently under investigation by our system administrators. UPDATE -- The Zimbra server issues have been resolved.

UPDATE Regarding Brigham City outage: 08/08/2025 04:11 PM MDT - More damage was discovered once our techs got onsite. The new ETR is 3AM.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: New ETR 3 A.M.

UPDATE: UTOPIA has confirmed services have been restored as of 8:57am. If still having connection issues, we recommend a power cycle of your personal router.

UTOPIA Network Outage Resolution - 8/1/25 - Footprint(s) CV006 in Centerville, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair RESOLUTION TIME: 12:11 PM

UTOPIA has made us aware of an outage affecting parts of Murray - We will update when we get more information.

Resolution Time: 2:10 PM

MAINTENANCE START TIME: 07/25/2025 10:00 PM MDT MAINTENANCE STOP TIME: 07/25/2025 09:30 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 07/25/2025 09:56 AM MDT - Maintenance completed. Services should be working normally 07/25/2025 07:37 AM MDT - Maintenance is going over allotted time, new ETR is 9:30AM 07/25/2025 06:10 AM MDT - Maintenance is going over allotted time, new ETR is 7:30AM 07/09/2025 09:35 AM MDT - This date had to be moved out one week.

An automated change by a Zimbra service disconnected all ongoing database connections internally on the Zimbra cluster. Our Mail Admins are working diligently to rollback the changes. Mail is being queued, and will deliver once resolved. No loss of data is expected.

UTOPIA Network Outage Resolution - 07/08/25 - Footprint(s) BR005 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to hardware failure, resolved by installing new equipment. RESOLUTION TIME: 7:50 PM

UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024 DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 72 residential customers affected.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 07/02/2025 11:58 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 42

UPDATES: 07/02/2025 04:14 PM MDT - Ticket resolved

DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. edge-ut-li009-rtr1 Card on device down

Having FSG head to location to assess.

CATEGORY: Network Hardware Other

START TIME: 06/17/2025 12:26 PM MDT

DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. START TIME: 06/17/2025 12:26 PM MDT

51 XMission customers affected. UTOPIA tech is en route to assess.

6/16/9:30 am UPDATE: Roughly 100 accounts remain in the restore queue, with 50 ongoing restore operations working the last two batches. These are larger mailboxes, so they’re taking a bit longer. If you’re still experiencing issues, give us a call at 801.539.0852 x4.

6/13 10:28 UPDATE: Data is still being restored for our Zimbra hosted email customers. If you are still having trouble logging into your email, please give our support department a call and we can assist you further. 801.539.0852 x 4 Thank you again for your patience.

6/12 07:27 At this stage mailboxes should be accessible through zimbra.xmission.com and can send/receive emails after 6pm 6/11. Older emails are still syncing. Larger mailboxes will take longer to be restored, potentially up to another business day.

06/11 18:06 All accounts have been created, and have started to receive the emails in queue. We don't have an ETA on mailbox data, we are hoping it will be completed tonight. If your email is still having problems logging in or sending/receiving, please get in contact with our support team.

06/11 15:09- UPDATE: The final batch of email accounts to be created has started. Once done, they will be able to send/receive email normally. We expect it to be finished in a couple hours.

06/11 11:09 - UPDATE: We are now around 85% of mailboxes being accessible on the new server. Emails in queue will be delivered as accounts are created, and mail data continue to be restored.

6/11 04:29 Mountain time - UPDATE: The replacement Zimbra server is online with new hardware. Our multi-phase restore process has brought back roughly half of the 2,200 impacted users. We will provide updates as more restore batches are confirmed successful.

21:29 - UPDATE: Progress is still being made, at this point we are letting the restore do it's work.

20:29 - UPDATE: All email accounts will be created tonight and functional. This particular mailbox server that suffered a disastrous hardware failure held the most amount of raw mail data. The restore will take more time due to this.

19:18 - UPDATE: Restoring emails/accounts to the new server is progressing smoothly, and each batch is going faster than the previous one. The majority of the user base will be done after our next batch.

18:22 - UPDATE: We are making good progress on getting all of the accounts moved over and doing some additional testing to make sure they are coming over correctly. We will know more soon and should be able to provide an ETA.

17:18 - UPDATE: Our mail admins are still working on getting all of the impacted accounts moved over to the new server. We hope to have this running properly as soon as possible.

14:10 - UPDATE: New server is up and running! We're currently working on restoring mailbox data in the smoothest and safest way possible. With over 2,300 accounts to process, we're staggering the restores to avoid any further disruptions. Thanks again for your patience!

13:10 - UPDATE: We're actively restoring data for Zimbra Hosted Email users following a server issue. The process is underway but will take time. No mail is lost. Thank you for your continued patience.

12:05 - UPDATE on Zimbra Hosted email issues: Our admins are still working on resolving the issue with one of the servers. ETR approximately one hour. Rest assured messages are in queue and no mail will be lost. Thanks again for your patience.

We have been made aware of an outage affecting one of our Zimbra servers. We are currently working with our admins to resolve the issue as soon as possible. No current ETR

Resolved 8:30

DESCRIPTION: UTOPIA Maintenance MU007 power maintenance 5/30/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 108

DESCRIPTION: UTOPIA Maintenance BR001 power maintenance 5/30/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 137

--UPDATE-- 11:30am The connection has been up and down as they continue to work on restoring the fiber service. Once we receive confirmation of repair we will notify our customers. Thanks again for your patience.

--UPDATE-- 9:35am The fiber cut has been repaired and services have been restored

Re: Southern Ute fiber cut outage: The fiber break has now been located and dispatch crews will be working on the repair this morning. We hope to have further updates by 7 AM MT.

--UPDATE -- 5/19/25 - 5:45pm Our upstream carrier is still trying to locate the break in the fiber, no ETA Thank you again for your patience.

--UPDATE-- 5/19/25 - 10:00am We appreciate your patience while we gather more information. We have been told troubleshooting is underway. We will keep you informed regarding this situation as soon as we know more. No ETA

Currently we have an outage impacting all Bonfire customers. We have a ticket open with our long haul fiber provider to help restore services as quickly as possible. --UPDATE-- The break in the fiber has been found, however it is located on a network not owned by the fiber transport causing delays in their ability to troubleshoot and repair it. Unfortunately, still no ETA at this time.

The Juniper switch that some colocated equipment uses is exhibiting behavior that might indicate potential instability so we have decided to replace the hardware tonight. The maintenance window will be from midnight until 6 a.m. but we anticipate brief five minute outages when we temporarily move your connection to another switch and then back to the new switch after we have it ready.

As always, we apologize for this brief outage but we choose to practice the maxim, "better safe than sorry."

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

START TIME: 05/06/2025 03:57 PM MDT

No ETA at this time

UPDATE-- This has been resolved. If you experience further issues, we recommend power cycling your personal router.

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

----UPDATE---- Service to Ignacio, CO looks to be restored and traffic is confirmed to be passing.

MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 170

MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 17

MAINTENANCE START TIME: 05/13/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/13/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 46

MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 52

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

DESCRIPTION: UTOPIA Maintenance LI001 topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 93

DESCRIPTION: UTOPIA Maintenance PE001 topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 414

DESCRIPTION: UTOPIA Maintenance PG005 stacking topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 65

DESCRIPTION: UTOPIA Maintenance SY007 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 111

DESCRIPTION: UTOPIA Maintenance WV042 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 221

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

DESCRIPTION: UTOPIA Maintenance SJ001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 1

MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

MAINTENANCE START TIME: 04/17/2025 08:00 AM MDT MAINTENANCE STOP TIME: 04/17/2025 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 27

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

Please be advised of the following:

• Migration Time: The transition will occur between 6:00 a.m. and 12:00 p.m. on March 21, 2025
• Service Impact: We anticipate no disruptions to our corporate telephone service during this migration. All XMission services, including Sales, Billing, and Technical Support, will remain accessible via 801-539-0852. However, if any issues arise, please contact us at our Toll Free number 877-964-7746.
• Support: During the migration period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this transition. We eagerly anticipate continuing to serve you with enhanced services through our new carrier

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 23

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 82

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 52 RESIDENTIAL CUSTOMERS: 793

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 154

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 42

Southern Ute Reservations residents, please watch email for a forthcoming announcement with outage details and a Service Outage Credit early next week.

Our monitoring systems have indicated our connection to Bonfire Fiber in Colorado is currently experiencing an outage. Our network team is investigating the cause

UPDATE 3:00 PM MDT: this outage is caused by a Lumen transport circuit in Northern Colorado. We are still awaiting full diagnosis and repair. As of this time there remains no ETR.

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Resolution - 03/11/2025 - Footprint(s) LI005 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed fan on chassis. Replaced fan and restored chassis RESOLUTION TIME: 03/11/2025 1:07PM

DESCRIPTION: UTOPIA has been alerted to an outage in the LA021 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 40 residential customers affected. Updates will be sent as we know more information

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

The window will be from 10PM unto 4AM. Based on this move, we believe we will be done within a couple of hours at the most, barring any unforeseen issues.

Affected customers should expect significant downtime during the operational window.

Number of customers affected: 5

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 67

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 561

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

Impact window would have been initially light impact around 4pm to 7pm. Then the major issues occurred during 7pm to 8:12pm.

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 12

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 35

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 02/27/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 47 RESIDENTIAL CUSTOMERS: 479

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME:

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 157

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 123

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 14 RESIDENTIAL CUSTOMERS: 12

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 140

MAINTENANCE START TIME: 02/18/2025 03:00 PM MST MAINTENANCE STOP TIME: 02/18/2025 07:00 PM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 208

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 19 RESIDENTIAL CUSTOMERS: 62

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 1

MAINTENANCE START TIME: 02/06/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/06/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

MAINTENANCE START TIME: 01/31/2025 10:00 PM MST MAINTENANCE STOP TIME: 02/01/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 47 RESIDENTIAL CUSTOMERS: 488

MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 353

MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 175

MAINTENANCE START TIME: 01/30/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

After the work on 29-30th, continued work is necessary to finish migration. Emergency continued maintenance slot set for following night.

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 46

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 278

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 33 RESIDENTIAL CUSTOMERS: 13

UTOPIA is reporting the scheduled maintenance affecting some of our customers in Midvale and Murray that was performed overnight is currently going past the expected resolution time of 6 AM. Splicing is being finalized. No ETR currently but updates will be posted as they are received

UTOPIA Network Outage Notification for 1/24/2025 - Footprint(s) TR003 DESCRIPTION: UTOPIA has been alerted to an outage in the TR003 footprint(s) in Tremonton, UT. Engineering is assessing. There are Approximately 200 residential customers affected.

UTOPIA Network Outage Resolution - 1/24/2025 - Footprint(s) TR003 in Tremonton, UT. RESOLVED: The outage has been resolved. All services have been restored. Card reboot RESOLUTION TIME: 2:50 PM

DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate

MAINTENANCE START TIME: 01/29/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/30/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Network Outage Notification for 01/15/2025 - Footprint(s) WV015 DESCRIPTION: UTOPIA has been alerted to an outage in the WV015 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected.

WE have been informed by UTOPIA to an outage in the WV030 footprint(s) in West Valley City, UT. Field Services are in transit to the site. No ETA at this time. We will keep you updated.

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Network Outage Update: 01/09/2025 - Footprint(s) MU023 in Murray, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 1/9/2025 - Footprint(s) MU023 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Squirrel Chew - Fiber cut RESOLUTION TIME: 5:40 PM

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

UTOPIA Network Outage Notification for 12/31/2024 - Footprint(s) Numerous WV footprints. DESCRIPTION: UTOPIA has been alerted to an outage in Numerous WV footprints in West Valley, UT. We are looking into the issue. There are 350 residential and business customers affected.

UTOPIA Network Outage Resolution - 12/31/2024 - Footprint(s) WV010, WV016, WV020 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Rebooted multiple ADS's RESOLUTION TIME: 4:45 PM

MAINTENANCE START TIME: 01/10/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/10/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 29 RESIDENTIAL CUSTOMERS: 149

MAINTENANCE START TIME: 12/13/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 59

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

MAINTENANCE START TIME: 12/06/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/06/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 25

MAINTENANCE START TIME: 12/18/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/18/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

We are currently investigating issues affecting our customer in Bozeman, MT. Our Network admins are hard at work. We thank you for your patience. More to come once we determine the issue.

This has been resolved as of 6:20PM MST.

UTOPIA Network Outage Resolution - 11/30/24 - Footprint(s) MU026 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Card slot 8 hung after Power Outage RESOLUTION TIME: 1:43 PM

CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 196

CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

RESIDENTIAL CUSTOMERS: 154

CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4

RESIDENTIAL CUSTOMERS: 86

CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 11/22/2024 12:00 AM MST

MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

RESIDENTIAL CUSTOMERS: 215

CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 11/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

RESIDENTIAL CUSTOMERS: 93

MAINTENANCE START TIME: 12/04/2024 10:00 PM MST MAINTENANCE STOP TIME: 12/05/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 9

DESCRIPTION: UTOPIA Maintenance OR011 Emergency power maintenance 11/21/2024 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

MAINTENANCE START TIME: 11/20/2024 10:00 PM MST MAINTENANCE STOP TIME: 11/21/0024 06:00 AM LMT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 4

MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

START TIME: 5:05 a.m.

SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. Hung Switch

RESOLUTION TIME: 7:15 AM

At 2am the restore was completed. Services should not be properly operational.

At this time limited internet routing is working due to some re-routes we were able to achieve, but IP address renewals will fail until the maintenance at the cross connect point is completed.

At 2pm the restore has been completed. Services should now be properly operational.

UTOPIA Network Outage Update: 11/09/24 - Footprint(s) LA020 in Layton, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 11/09/24 - Footprint(s) LA020 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut cause by rodent / Squirrel RESOLUTION TIME: 6:00 PM

UPDATE: Current ETR: 12:00 PM MT

UTOPIA is repairing a fiber cut which resulted in loss of connection for ~60 of our customers in West Valley City, including our customers located at Milburn Manor Estates.

UTOPIA Network Outage Resolution - 11/6/2024 - Footprint(s) WV027 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber dmg RESOLUTION TIME: 4:00 PM

MAINTENANCE START TIME: 11/04/2024 03:00 PM MST MAINTENANCE STOP TIME: 11/04/2024 07:00 PM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 139

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 19

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

MAINTENANCE START TIME: 10/28/2024 04:00 PM MDT MAINTENANCE STOP TIME: 10/28/2024 11:59 PM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

The Ignacio, Colorado issue has been resolved. Please reboot your router if your internet isn't working. Our technical support is available if any additional help is needed.

DESCRIPTION: UTOPIA has been alerted to an outage in the BR007 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 60 + residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. New switch installed

RESOLUTION TIME: 1:38

Admins are currently investigating and working to bring it back online as soon as possible.

Update: Our admins have successfully brought the DNS cluster back online. Restore time: ~12:45am

MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

DESCRIPTION: UTOPIA Maintenance MU009.17 fiber repair CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/16/2024 10:00 PM MDT MAINTENANCE STOP TIME: 10/17/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

Resolved: at 4:00 AM on 17th of Oct

MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

MAINTENANCE START TIME: 10/18/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 115

MAINTENANCE START TIME: 09/27/2024 10:00 PM MDT MAINTENANCE STOP TIME: 09/28/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 9

MAINTENANCE START TIME: 10/11/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/11/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 38

MAINTENANCE START TIME: 10/11/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/11/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 14 RESIDENTIAL CUSTOMERS: 440

MAINTENANCE START TIME: 10/04/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/04/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 88

UPDATE: This has since been resolved. You may need to power cycle your router if you are feeling residual effects.

RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair Completed RESOLUTION TIME: 9:55 PM

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-53

MAINTENANCE START TIME: 00:00 AM MAINTENANCE STOP TIME: 06:00 AM

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 63

MAINTENANCE START TIME: 09/27/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 7

MAINTENANCE START TIME: 09/27/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/27/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 241

DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT. Field Services are currently working on the fiber dmg. Cause is squirrel chewing. There are 13 residential customers affected

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 429

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-399

MAINTENANCE START TIME: 09/13/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 131

MAINTENANCE START TIME: 09/13/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 298

RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.

MAINTENANCE START TIME: 09/06/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/06/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 127

MAINTENANCE START TIME: 9/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 9/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

461 Residential customers. 42 Business/Enterprise customers

UTOPIA Network Outage Resolution - 8/20/2024 - Footprint(s) WH001 in Woodland Hills, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Damage RESOLUTION TIME: 5:50 PM

MAINTENANCE START TIME: 8/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-1118

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

569 Residential customers.

7 Business/Enterprise customers.

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

177 Residential customers. 9 Business/Enterprise customers

Technicians are on their way, updates will be posted here are they develop

Resolved 14/08/2024 11:50

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

75 Residential customers. 13 Business/Enterprise customers.

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/9/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/9/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: Logan City is doing a road widening project on 1000 N Main Street. All affected business customers will experience an outage while maintenance is being performed.

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers may experience a brief outage while testing is being performed.

RESOLVED: The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset RESOLUTION TIME: 12:07

UTOPIA Network Outage Resolution - 07/20/24 - Footprint(s) LA001-ADS-1001, 1002,5001, 5002 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

RESOLVED: The outage has been resolved. All services have been restored. Engineering rebooted a core router RESOLUTION TIME: 1:45 P.M.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UPDATE: Bonfire has informed us that the repair has been made, and the issue is resolved.

DESCRIPTION: UTOPIA maintenance LA022-ADS-2001 switch retirement.

MAINTENANCE START TIME: 7/13/2024 12:00 AM MST

MAINTENANCE STOP TIME: 7/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

18 Residential customers.

4 Business/Enterprise customers.

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 07/04/2024 12:01 AM MST MAINTENANCE STOP TIME: 07/04/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 7/12/2024 12:01 AM MST

MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed RESOLUTION TIME: 3:30PM

START TIME: 9:17AM

RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 8:05pm

UTOPIA Network Outage Update: 06/22/24 - Footprint(s) LI009 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue.

RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 10:57pm

UPDATE: The outage has been resolved. All services have been restored. Fiber was pulled down RESOLUTION TIME: 12:15am

MAINTENANCE START TIME: 6/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Resolution - 06/15/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. card 1 failure - relocate customers RESOLUTION TIME: 4:48 PM

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Resolution - 6/11/2024 - Footprint(s) OR038 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch Rebooted RESOLUTION TIME: 6:40 PM

Start Time: 15:29 MST

ETR: 11:00 AM 06/09/24

Update: The outage has been resolved. All services have been restored. Aerial cables/fiber cut caused by a semi-truck in an illegal truck zone. RESOLUTION TIME: 01:47 PM

START TIME: 7:15

RESOLUTION TIME: 8:45 PM

Software upgrade for core systems. All affected customers will experience downtime during the maintenance window.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

A shed catching on fire which led to power and fiber lines to be severely damaged is the cause of the fiber outage. 2:00 A.M. ETR. This is possible to move up or down depending on RMP and other utilities out there.

START TIME: 7:28AM

SCOPE OF IMPACT: All customers affected will be without service.

UTOPIA Network Outage Resolution - 05/31/24 - Footprint(s) WV011 in West Valley, UT. RESOLVED: The outage has been resolved. All services restored. Building/shed caught fire, which led to fiber damage on the adjacent utility pole RESOLUTION TIME: 08:30 AM

DESCRIPTION: UTOPIA maintenance MU007 power upgrade/testing

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 6/14/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/14/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

We are looking into issues with our Yellowstone Fiber customers in Bozeman. Our DHCP server has a failed HDD and we are in the process of getting that replaced. Please call our support at 877.964.7746 x 4 and we can help you further. No ETA at this time.

MAINTENANCE START TIME: 6/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 5/31/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 5/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/30/2024 6:00 AM MST

SCOPE OF IMPACT: Affected customers will experience a brief outage while maintenance is being performed.

UPDATE This is now resolved and services have been restored. If you have further issue, we recommend a power cycle of your personal router to clear up any lingering issues.

Updates will be posted here as they are received

MAINTENANCE START TIME: 5/31/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 5/31/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA is further investigating the transit on site which resulted in outage earlier on the 4th. Approximately 117 residential customers in Lindon, UT are currently affected, field techs have been dispatched

MAINTENANCE START TIME: 5/17/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/17/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA has been alerted to an outage in the OR002 footprint(s) in OR002, UT. Field Services are in transit to the site.

~120 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. The switch stack was power cycled.

RESOLUTION TIME: 11:00 p.m

MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 4/26/2024 12:00 AM MST

MAINTENANCE STOP TIME: 4/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-459

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST

MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-285

MAINTENANCE START TIME: 4/26/2024 12:00 AM MST

MAINTENANCE STOP TIME: 4/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-263

Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM

All affected customers will experience service interruptions during the maintenance window.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 5/3/2024 12:01 AM MST

MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM

All affected customers will experience service interruptions during the maintenance window.

Update: Roughly 600 customers are affected by this outage. It seems to be due to a power outage.

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Ticket number: 13631

2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST

MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST

MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. LE005 (Lehi) and MU024 (Murray) customers are affected.

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UPDATE: This has since been resolved. You may need to power cycle your equipment to re-establish connection.

UTOPIA Footprint(s) LA003 DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 270 residential customers affected.

MAINTENANCE START TIME: 4/2/2024 12:01 AM MST

MAINTENANCE STOP TIME: 4/2/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST.

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST.

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

2 Residential

92 Business/Enterprise customers

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Resolution - 03/13/2024 - Footprint(s) BR003 in Brigham City, UT. RESOLVED: The outage has been resolved. All services have been restored. Power transformer was replaced. RESOLUTION TIME: 4:43PM

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received

UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.

We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt.

Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Field techs have been dispatched, ETR approximately 3-4 hours.

UPDATE: Services restored at 01:45 AM

MAINTENANCE START TIME: 2/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

All affected customers will experience service disruptions.

Start Time: 00:00 AM

End Time: 03:00 AM

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

257 Residential customers

20 Business customers

MAINTENANCE START TIME: 3/1/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed

MAINTENANCE START TIME: 2/25/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/25/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 2/24/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/24/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 2/21/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/21/2024 6:00 AM MST

SCOPE OF IMPACT: All customers affected will experience an outage while maintenance is being performed.

Yellowstone Fiber has been alerted to a Fiber cut that is affecting our customers in Bozeman, MT.
START TIME: 3:16 PM

The maintenance will occur over the span of three nights, between the hours of 12 AM and 6 AM, on Saturday the 10th, Sunday the 11th, and Monday the 12th. Enterprise customers and UTOPIA customers who use PPPoE can expect no downtime from this maintenance. Residential customers on UTOPIA Fiber, Lehi City Fiber, or Bountiful City Fiber can expect a period of downtime lasting up to 60 minutes during this maintenance window.

START: 02/02/2024 12:00 AM MST

STOP: 02/02/2024 6:00 AM MST

We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~791 residential customers will be affected.

MAINTENANCE START TIME: 02/16/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/16/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Business customers-15

Residential customers-832

MAINTENANCE START TIME: 2/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/1/2024 1:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

141-Residential customers

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

267-Residential customers

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-867

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-120

MAINTENANCE START TIME: 02/02/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/02/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers: 545

RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM

MAINTENANCE START TIME: 1/19/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/19/2024 6:00 AM MST

SCOPE OF IMPACT: A small number of affected customers will experience a brief outage while maintenance is being performed.

Customers with VoIP services will also see their service impacted for 15-45 minutes during this time.

Update: Complications with final switch is extending maintenance window. New ETA 8am

Update: Complications resolved. Service should be active

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00 A.M.

PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23

MAINTENANCE START TIME: 11/27/2023 10:01 PM MST

MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST

MAINTENANCE START TIME: 11/18/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/18/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

6 Business customers

392 Residential customers

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

8 Business/Enterprise customers

30 Residential customers

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

89 Business/Enterprise customers

502 Residential customers

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

118 Business/Enterprise customers

119 Residential customers

PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23

MAINTENANCE START TIME: 11/27/2023 10:01 PM MST

MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a outage while fiber repair maintenance is being performed.

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

19 Business/Enterprise customers

75 Residential customers

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

2 Business/Enterprise customers

135 Residential customers

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

7 Business/Enterprise customers

472 Residential customer

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00AM

UTOPIA Network Outage Resolution - 11/9-10/2023 - Footprint(s) WV024 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut/dmg RESOLUTION TIME: 12:00 AM

MAINTENANCE START TIME: 11/10/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/10/2023 1:00 AM MST

SCOPE OF IMPACT: All customers on this switch will experience a brief outage while maintenance is being performed.

114 Residential customers

DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage BR004.15.9 48F in Brigham UT

11 XMission residential/business customers will be without service during repair

MAINTENANCE START TIME: 11/7/2023 10:01 PM MST

MAINTENANCE STOP TIME: 11/8/2023 6:00 AM MST

MAINTENANCE START TIME: 11/2/2023 08:00 AM MST

MAINTENANCE STOP TIME: 11/2/2023 4:00 PM MST

Business customers

MAINTENANCE START TIME: 11/3/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Utopia has found a switch that is experiencing packet loss, and all residential customers will be moved to a new switch one at a time on 11/2/2023 during the hours of 8am-4pm and the business customers will be moved at night on 11/3/2023 at 12:01 AM.

MAINTENANCE START TIME: 11/3/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

42 Business customers

339 Residential customers

MAINTENANCE START TIME: 11/3/2023 12:01 AM MST

MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

13 Residential customers

MAINTENANCE START TIME: 10/27/2023 12:00 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

30 Business customers

121 Residential

Business Customer will be moved at night on 10/27/2023

MAINTENANCE START TIME: 10/27/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

1 Business/Enterprise customer

24 Residential customers

MAINTENANCE START TIME: 10/27/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

8 Business/Enterprise customers

30 Residential customers

MAINTENANCE START TIME: 10/27/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

1 Business/Enterprise customer

88 Residential customers

DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services identified a fiber cut. There are 60 residential customers affected. Updates will be sent as we know more information.

MAINTENANCE START TIME: 10/20/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

21 Business customers 250 Residential customers

MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

93 Business/Enterprise customers 2 Residential customers

MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: We do not expect to lose any customers with this fiber move due to redundancy however with this type of maintenance there is always some risk.

1020 Residential customers 82 Business/Enterprise customers

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

10 Business/Enterprise customers 206 Residential customers

MAINTENANCE START TIME: 10/06/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 13 business customers 329 Residential customers

MAINTENANCE START TIME: 10/6/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/6/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 16 Business customers 284 Residential customers

DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 100 residential customers affected. Updates will be sent as we know more information.

Resolution time: 9:40

UPDATE: Resolved

MAINTENANCE START TIME: 10/06/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

132 residential customers will be affected.

UTOPIA Network Outage Resolution - MU015 & MD009 RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 18:40

DESCRIPTION: UTOPIA has been alerted to an outage in the BL001, BD001 footprint(s) in Bluffdale, UT. Field Services are in transit to the site. There are 15+- Business customers affected. Updates will be sent as we know more information. START TIME: 7:45 PM SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. An MDA card needed to be reseated.

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 9/22/2023 12:01 AM MST

MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

-UPDATE: This has since been resolved

UTOPIA Network Outage Resolution - 9/1/23 - Footprint(s) OR007 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber backbone was spliced wrong RESOLUTION TIME: 2:00

MAINTENANCE NOTIFICATION: MD002- Midvale START: 9/1/2023 12:01 AM STOP: 9/1/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~127 residential customers will be affected.

Customers in Lehi will experience two 10 minutes service outages during the maintenance window as the equipment reboots

No Current ETA

UTOPIA Network Outage Resolution - 8/22/2023 - All Footprint(s) in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed Network Equipment RESOLUTION TIME: 2:00 PM

It appears that this was caused by a tripped circuit breaker -Resolved

UPDATE: This issue has been resolved.

MAINTENANCE START TIME: 8/31/2023 12:01 AM MST

MAINTENANCE STOP TIME: 8/31/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

55 Business/Enterprise customers

4 Residential customers

MAINTENANCE START TIME: 9/1/2023 12: 01 AM MST

MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

MAINTENANCE START TIME: 9/1/2023 12:01 AM MST

MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 9/1/2023 12:01 AM MST

MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

MAINTENANCE START TIME: 8/18/2023 12:01 AM MST

MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

20 residential customers