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Scheduled Maintenance
XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

Incidents

27th January 2021

UTOPIA DHCP server RAM expansion, scheduled 4 years ago

UTOPIA DHCP server will have its RAM doubled to 4GB. This will require shutdown and restart of the virtual machine running the server, but should be out of service no longer than 5 minutes. During downtime, new leases will not be assigned.

26th January 2021

UPS Preventative Maintenance, scheduled 4 years ago

XMission will be having our annual UPS preventative maintenance performed after hours to ensure peak performance for our backup power sources. This maintenance includes putting the UPS in bypass and running off of our backup generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors.

UTOPIA General UTOPIA has recovered.

UTOPIA appears to have recovered with little indication as to the cause of the outage. If you are still having issues, please reboot your router and contact us if you are still down.

UTOPIA General Scattered UTOPIA outages.

Scattered UTOPIA outages. Still investigating.

25th January 2021

No incidents reported

24th January 2021

No incidents reported

23rd January 2021

Orem UTOPIA fiber break was repaired.

Orem UTOPIA fiber break was repaired.

22nd January 2021

UTOPIA General UTOPIA Outage in Orem City

UPDATE: Conduit is still being repaired. ETR: 12:00 a.m.

UTOPIA General UTOPIA Outage in Orem City

“UPDATE: A fiber cut has been determined to be the cause of the issue. Crews have been dispatched to repair the damage. No ETR at this time.”

UTOPIA General UTOPIA Outage in Orem City

There is a service interruption impacting customers in Orem City. Currently, there are roughly 30 residential customers down. Field Services is being dispatched. No ETR at this time.

21st January 2021

No incidents reported

20th January 2021

No incidents reported

19th January 2021

No incidents reported

18th January 2021

No incidents reported

17th January 2021

No incidents reported

16th January 2021

No incidents reported

15th January 2021

No incidents reported

14th January 2021

No incidents reported

13th January 2021

No incidents reported

12th January 2021

No incidents reported

11th January 2021

No incidents reported

10th January 2021

No incidents reported

9th January 2021

No incidents reported

8th January 2021

No incidents reported

7th January 2021

No incidents reported

6th January 2021

No incidents reported

5th January 2021

No incidents reported

4th January 2021

No incidents reported

3rd January 2021

No incidents reported

2nd January 2021

No incidents reported

1st January 2021

No incidents reported

31st December 2020

No incidents reported

30th December 2020

No incidents reported

29th December 2020

No incidents reported

28th December 2020

No incidents reported

27th December 2020

No incidents reported