XMission Status

BR002 Power maintenance 4/21/26 - Brigham City

XMission Status — Thu, 09 Apr 2026 18:56:56 +0000

DESCRIPTION: UTOPIA Maintenance BR002 Power maintenance 4/21/26 CATEGORY: Power Device/Repair MAINTENANCE START TIME: 04/21/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/21/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 - Midvale

XMission Status — Wed, 08 Apr 2026 20:43:00 +0000

DESCRIPTION: UTOPIA Maintenance MD006.12 Fiber repair 4/9/2026 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 04/09/2026 08:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21 04/10/2026 08:44 AM MDT - Ticket resolved

CV004 Power maintenance 4/24/26

XMission Status — Wed, 08 Apr 2026 17:36:21 +0000

DESCRIPTION: UTOPIA Maintenance CV004 Power maintenance 4/24/26 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/24/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/24/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 202

Emergency fiber damage repair 4/7/2026

XMission Status — Mon, 06 Apr 2026 19:25:00 +0000

UPDATES: 04/08/2026 04:42 AM MDT - Ticket resolved 04/08/2026 04:42 AM MDT - Maintenance complete. Everyone is back up. UTOPIA Maintenance Emergency fiber damage repair 4/7/2026. MAINTENANCE START TIME: 04/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/08/2026 08:00 AM MDT

Partial outage in Lehi - Damaged Fiber Line

XMission Status — Mon, 06 Apr 2026 17:30:00 +0000

UPDATE: We have received a notification that the partial outage on the Lehi City fiber network has been resolved. Partial outage in Lehi, currently under investigation. UPDATE at 11:45 AM A segment of the Lehi City Fiber Network is currently experiencing an outage affecting customers near Great Plains Way and Bull Hollow Way, cause by a damaged fiber line. Crews are actively working on repairing the damage at this time.

Zimbra Hosted Email Outage

XMission Status — Sun, 05 Apr 2026 12:00:00 +0000

Earlier this morning, two mail servers experienced an unexpected interruption due to a storage synchronization issue during scheduled infrastructure maintenance. Services were restored manually and are operating normally. We are reviewing procedures to prevent recurrence. Zimbra hosted email is currently experiencing a partial outage. Incident occured: 04/05/2026 06:00 Estimated time of resolution unknown.

CF003 power maintenance 4/17/2026

XMission Status — Wed, 01 Apr 2026 17:35:19 +0000

TICKET SUBJECT: CF003 power maintenance 4/17/2026 TICKET NUMBER: 25431 DESCRIPTION: UTOPIA Maintenance CF003 power maintenance 4/17/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 35

PE001 power maintenance - breaker replacement 4/2/2026

XMission Status — Wed, 01 Apr 2026 17:34:16 +0000

TICKET SUBJECT: PE001 power maintenance - breaker replacement 4/2/2026 TICKET NUMBER: 25441 DESCRIPTION: UTOPIA Maintenance PE001 power maintenance - breaker replacement 4/2/2026 CATEGORY: Power Device/Repair MAINTENANCE START TIME: 04/02/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/02/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 503

MD001 power maintenance 4/17/2026

XMission Status — Wed, 01 Apr 2026 16:34:19 +0000

TICKET SUBJECT: MD001 power maintenance 4/17/2026 TICKET NUMBER: 25426 DESCRIPTION: UTOPIA Maintenance MD001 power maintenance 4/17/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 21

MNT-BR004-006 Nucor Tower Fiber relocate

XMission Status — Wed, 01 Apr 2026 16:33:20 +0000

TICKET SUBJECT: MNT-BR004-006 Nucor Tower Fiber relocate TICKET NUMBER: 25424 DESCRIPTION: UTOPIA Maintenance MNT-BR004-006 Nucor Tower Fiber relocate CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 04/16/2026 11:00 PM MDT MAINTENANCE STOP TIME: 04/17/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 1

UTOPIA Fiber - Damage/CableCut

XMission Status — Thu, 26 Mar 2026 18:40:00 +0000

TICKET SUBJECT: Outage | Fiber - Damage/CableCut DESCRIPTION: UTOPIA Network Outage Multiple customers going down at the same time, assessing for possible fiber damage. CATEGORY: Fiber Damage/CableCut START TIME: 03/26/2026 10:18 AM MDT END TIME: 03/26/2026 01:10 PM MDT SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0 UPDATES: 03/27/2026 06:20 AM MDT - Ticket resolved 03/27/2026 06:18 AM MDT - Devices went down due to Construction fiber was damaged. fiber has been repaired and customers are working.

XMission Control Panel Maintenance

XMission Status — Wed, 25 Mar 2026 22:33:25 +0000

Our admins will be performing maintenance that will effect the XMission Control Panel later this evening. The Control Panel may be intermittently unavailable during this process, however our technical support will still be readily available for any issues. Maintenance start time: 8pm Mountain Time

WV011.3 Emergency Fiber Repair - West Valley

XMission Status — Wed, 25 Mar 2026 20:02:38 +0000

TICKET SUBJECT: WV011.3 Emergency Fiber Repair. TICKET NUMBER: 25313 DESCRIPTION: UTOPIA Maintenance WV011.3 Emergency Fiber Repair. CATEGORY: Fiber Repair/UndergroundCableDamage MAINTENANCE START TIME: 03/25/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/26/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

OSP-FA003-001 UDOT Shephard Lane PH2

XMission Status — Wed, 25 Mar 2026 17:51:00 +0000

TICKET SUBJECT: OSP-FA003-001 UDOT Shephard Lane PH2 TICKET NUMBER: 25311 DESCRIPTION: UTOPIA Maintenance OSP-FA003-001 UDOT Shephard Lane PH2 CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 04/09/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 17 RESIDENTIAL CUSTOMERS: 0 UPDATES: 04/10/2026 08:43 AM MDT - Ticket resolved 04/10/2026 08:43 AM MDT - Everything is back up. We apologize for the delay. 04/10/2026 06:32 AM MDT - We are experiencing issues after this maintenance and Network Engineering is working on the issue. We will keep you posted.

OR006 Power Maintenance - Orem

XMission Status — Wed, 25 Mar 2026 15:57:00 +0000

TICKET SUBJECT: OR006 Power Maintenance TICKET NUMBER: 25310 DESCRIPTION: UTOPIA Maintenance OR006 Power Maintenance CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 04/10/2026 12:00 AM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 208 04/10/2026 08:44 AM MDT - Ticket resolved

RD001 Hut Power Maintenance

XMission Status — Wed, 25 Mar 2026 15:53:00 +0000

TICKET SUBJECT: RD001 Hut Power Maintenance. TICKET NUMBER: 25309 DESCRIPTION: UTOPIA Maintenance RD001 Hut Power Maintenance. CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/10/2026 12:00 AM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0 UPDATES: 04/10/2026 02:43 AM MDT - Ticket resolved 04/10/2026 02:43 AM MDT - No notable events.

UTOPIA Murray Outage

XMission Status — Wed, 25 Mar 2026 09:45:00 +0000

TICKET SUBJECT: Outage MU025 TICKET NUMBER: 25300 DESCRIPTION: UTOPIA Network Outage MU025-ADS-1002 slot 3 is down. Dispatching field Tech. CATEGORY: START TIME: 03/25/2026 03:45 AM MDT END TIME: 08:28am SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 6 BUSINESS/ENTERPRISE SITES (3): 211474 - XMission 739685 - XMission 207341 - XMission RESIDENTIAL SITES (6): 178045 - XMission 178633 - XMission 208187 - XMission 177411 - XMission 204947 - XMission 208906 - XMission

UTOPIA West Valley Outage

XMission Status — Mon, 23 Mar 2026 21:24:00 +0000

DESCRIPTION: UTOPIA Network Outage Slot down on WV015-ADS-7001, Team has been notified. CATEGORY: Network Hardware Other START TIME: 03/23/2026 02:13 PM MDT END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 63 UPDATES: 03/23/2026 05:04 PM MDT - Ticket resolved 03/23/2026 05:03 PM MDT - Cyber power unit failed. Switched slot four to new Cyber power device.

MU009-02 power maintenance 4/3/2026

XMission Status — Wed, 18 Mar 2026 14:49:14 +0000

TICKET SUBJECT: MU009-02 power maintenance 4/3/2026 TICKET NUMBER: 25192 DESCRIPTION: UTOPIA Maintenance MU009-02 power maintenance 4/3/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/03/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 58

FP001 power maintenance 4/3/2026

XMission Status — Wed, 18 Mar 2026 14:47:46 +0000

TICKET SUBJECT: FP001 power maintenance 4/3/2026 TICKET NUMBER: 25191 DESCRIPTION: UTOPIA Maintenance FP001 power maintenance 4/3/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/03/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

MNT-MR001-002A State St Ph2 4/2/2026

XMission Status — Wed, 18 Mar 2026 14:46:22 +0000

TICKET SUBJECT: MNT-MR001-002A State St Ph2 4/2/2026 TICKET NUMBER: 25190 DESCRIPTION: UTOPIA Maintenance MNT-MR001-002A State St Ph2 4/2/2026 CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 04/02/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 9

West Valley City Outage

XMission Status — Sun, 15 Mar 2026 02:59:00 +0000

UPDATE: 03/15/2026 02:30 AM MDT - UTOPIA has informed us that this outage has been resolved. UPDATES: 03/14/2026 10:59 PM MDT - Fiber line fell and it appears someone cut it. Fiber splice is pending. UPDATE: UTOPIA has found the fiber cut and is in the process of repairing it. ETR remains unknown UPDATE: DESCRIPTION: UTOPIA Network Outage Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation. CATEGORY: START TIME: 03/14/2026 08:25 PM MDT END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 13 UTOPIA has made us aware of an outage affecting customers in West Valley City. They have field services en route, but have not provided us an ETA at this time. We will update with information as it is provided to us by UTOPIA.

Incoming mail server issue

XMission Status — Thu, 12 Mar 2026 08:00:00 +0000

Around 2 AM a storage array went offline on one of our mail servers, causing a large portion of XMission mail to go down. The situation was not enough to trigger failover to our other systems, requiring a manual reboot to resolve. Most services are restored, some still recovering. No mail was lost. Sorry for the disruption, we're working to prevent this from happening again.

Incoming mail server issue

XMission Status — Thu, 12 Mar 2026 08:00:00 +0000

UTOPIA Maintenance man hole repair 3/26/2026 - West Valley

XMission Status — Wed, 11 Mar 2026 19:21:00 +0000

CATEGORY: Fiber Repair/UndergroundCableDamage MAINTENANCE START TIME: 03/26/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/27/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0 UPDATES: UTOPIA Network Outage Outage - MNT-WV004-002 man hole repair extended. START TIME: 03/27/2026 06:47 AM MDT END TIME: 03/27/2026 03:43 PM MDT UPDATES: 03/27/2026 03:43 PM MDT - Ticket resolved

UTOPIA Maintenance LA001 power maintenance/testing 3/27/2026 - Layton

XMission Status — Wed, 11 Mar 2026 19:18:00 +0000

DESCRIPTION: UTOPIA Maintenance LA001 power maintenance/testing 3/27/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/27/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/27/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 331 UPDATES: 03/27/2026 05:46 AM MDT - Ticket resolved

UTOPIA Maintenance EMERGENCY fiber repair OR024 - Orem

XMission Status — Wed, 11 Mar 2026 19:09:13 +0000

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber repair OR024 - Orem CATEGORY: Fiber Repair/UndergroundCableDamage MAINTENANCE START TIME: 03/11/2026 08:00 PM MDT MAINTENANCE STOP TIME: 03/12/2026 08:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

UTOPIA Maintenance UPS Replacement

XMission Status — Fri, 06 Mar 2026 18:24:28 +0000

Power Device/Replacement MAINTENANCE START TIME: 03/12/2026 08:00 AM MDT MAINTENANCE STOP TIME: 03/12/2026 10:00 AM MDT

Outage | WV011-XADS-7001

XMission Status — Thu, 05 Mar 2026 17:18:00 +0000

UTOPIA Network Outage Loss of traffic passing on ADS device WV011-XADS-7001. Network Engineering has been notified and is assessing the issue. 03/05/2026 10:18 AM MST 03/05/2026 12:39 PM MST - Ticket resolved

Scheduled Emergency Maintenance for Yellowstone Fiber Network

XMission Status — Thu, 05 Mar 2026 06:18:50 +0000

Starting at 10 PM on March 05 to 6 AM March 06, two of XMission's Yellowstone network's upstream providers will be performing emergency maintenance. XMission will utilize our third redundant Internet connection during this maintenance window, so Yellowstone customers should expect minimal impact to their Internet service. One of XMission's senior networking admins will be present to ensure connectivity during the maintenance window.

TR003 Developer fiber relocate 3/19/2026

XMission Status — Wed, 04 Mar 2026 20:50:04 +0000

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 03/19/2026 11:00 PM MDT MAINTENANCE STOP TIME: 03/20/2026 06:00 AM MDT

LA025 UPS replacement - Layton

XMission Status — Wed, 04 Mar 2026 20:26:30 +0000

DESCRIPTION: UTOPIA Maintenance LA025 UPS replacement - Layton CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 03/20/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/20/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 171

UTOPIA Maintenance MUMD2.2 72FOC Repair

XMission Status — Wed, 04 Mar 2026 20:23:10 +0000

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 03/09/2026 08:00 PM MDT MAINTENANCE STOP TIME: 03/10/2026 08:00 AM MDT

Zimbra Hosted Email Software Patch

XMission Status — Tue, 03 Mar 2026 16:08:31 +0000

XMission system admins will install software patches across our entire Zimbra infrastructure. Users may notice periods of downtime as services are restarted.

Outage WV013

XMission Status — Mon, 02 Mar 2026 15:10:00 +0000

CATEGORY: Network Hardware Device/UnitDead START TIME: 03/02/2026 08:09 AM MST END TIME: 03/02/2026 10:17 AM MST SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/02/2026 10:17 AM MST - Ticket resolved 03/02/2026 10:16 AM MST - Card was replaced. All customers are back up.

UTOPIA outage in Orem, UT

XMission Status — Mon, 02 Mar 2026 04:44:00 +0000

DESCRIPTION: UTOPIA Network Outage ONT Unreachable OR031-ADS-2001 [10.1.24.31] CATEGORY: Network Hardware Other START TIME: 03/01/2026 05:59 PM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/01/2026 08:06 PM MST - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26. UPDATES: 03/01/2026 11:42 PM MST - Multiple techs on site, outage will continue past 12:00 AM. New ETR is 6:00 AM. UPDATES: 03/02/2026 02:21 AM MST - Work completed and services restored. IOM card was in a failed state.

LA022 power maintenance/testing 3/13/2026

XMission Status — Wed, 25 Feb 2026 19:22:02 +0000

DESCRIPTION: UTOPIA Maintenance LA022 power maintenance/testing - Layton CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 212

WV007 power maintenance/testing 3/13/2026

XMission Status — Wed, 25 Feb 2026 19:19:59 +0000

DESCRIPTION: UTOPIA Maintenance WV007 power maintenance/testing 3/13/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/13/2026 12:01 AM MDT MAINTENANCE STOP TIME: 03/13/2026 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 285

XMission: LA001 switch retirement

XMission Status — Mon, 23 Feb 2026 16:16:24 +0000

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers 2/23/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/23/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/23/2026 05:00 PM MST

ONT upgrade 2/26/2026

XMission Status — Fri, 20 Feb 2026 20:03:00 +0000

DESCRIPTION: UTOPIA Maintenance ONT upgrade 2/26/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/26/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 10:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

WV001 switch retirement 2/19/2026

XMission Status — Thu, 19 Feb 2026 19:00:00 +0000

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement 2/19/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/19/2026 12:00 PM MST MAINTENANCE STOP TIME: 02/19/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 233

Lehi Fiber Maintenance 02/20/2026

XMission Status — Thu, 19 Feb 2026 17:42:55 +0000

Lehi Fiber is preforming maintenance on February 20, 2026 from 8:30 AM to 12:30 PM. 3 customers will experience service disruptions. This work is part of ongoing efforts to improve network stability and reliability.

MU025 Fiber relocation for Murray City Public Works 3/3 - 3/5/2026

XMission Status — Wed, 18 Feb 2026 15:31:43 +0000

MU025 Fiber relocation for Murray City Public Works 3/3 - 3/5/2026 MAINTENANCE START TIME: 03/03/2026 10:00 PM MST MAINTENANCE STOP TIME: 03/05/2026 06:00 AM MST

LA021 power maintenance/testing 3/6/2026

XMission Status — Wed, 18 Feb 2026 15:07:37 +0000

LA021 power maintenance/testing 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 06/06/2026 06:00 AM MDT

Layton Storm Drain fiber relocate 3/6/2026

XMission Status — Wed, 18 Feb 2026 15:06:59 +0000

Layton Storm Drain fiber relocate 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 03/06/2026 06:00 AM MST

PA017 Power maintenance/testing 3/6/2026

XMission Status — Wed, 18 Feb 2026 15:05:57 +0000

PA017 Power maintenance/testing 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 03/06/2026 06:00 AM MST

Fiber damage repair WV011.6 2/12/2026

XMission Status — Fri, 13 Feb 2026 03:00:00 +0000

Fiber damage repair WV011.6 2/12/2026 MAINTENANCE START TIME: 02/12/2026 08:00 PM MST MAINTENANCE STOP TIME: 02/13/2026 08:00 AM MST UPDATES: 02/13/2026 01:11 AM MST - Work completed, no notable events.

LA009W switch retirement for residential customers 2/18/2026

XMission Status — Thu, 12 Feb 2026 22:18:47 +0000

LA009W switch retirement for residential customers 2/18/2026 MAINTENANCE START TIME: 02/18/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/18/2026 05:00 PM MST

LA009E switch retirement for residential customers 2/17/2026

XMission Status — Thu, 12 Feb 2026 22:18:07 +0000

LA009E switch retirement for residential customers 2/17/2026 MAINTENANCE START TIME: 02/17/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/17/2026 05:00 PM MST

South Salt Lake Emergency Maintenance

XMission Status — Thu, 12 Feb 2026 18:22:00 +0000

DESCRIPTION: UTOPIA Network Outage SS001-ADS-1001 - Emergency Maintenance Errors on Uplink. Swapping sides. CATEGORY: Fiber Optical/LowlightLevels START TIME: 02/12/2026 11:22 AM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 02/12/2026 01:49 PM MST - Ticket resolved 02/12/2026 01:48 PM MST - Uplink swapped. Customers are back online.

Fiber relocate Perry to North Ogden 2/26/2026

XMission Status — Wed, 11 Feb 2026 23:46:03 +0000

DESCRIPTION: UTOPIA Maintenance Fiber relocate Perry to North Ogden 2/26/2026 CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 02/26/2026 10:00 PM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

MU026 switch retirement 2/27/2026

XMission Status — Wed, 11 Feb 2026 21:41:46 +0000

MU026 switch retirement 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

LA011 power maintenance 2/27/2026

XMission Status — Wed, 11 Feb 2026 21:38:54 +0000

LA011 power maintenance 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

MU009 power maintenance/testing 2/27/2026

XMission Status — Wed, 11 Feb 2026 21:37:23 +0000

MU009 power maintenance/testing 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

Brigham City Outage

XMission Status — Tue, 10 Feb 2026 17:50:00 +0000

UPDATES: 02/10/2026 12:57 PM MST - Ticket resolved DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other START TIME: 02/10/2026 10:50 AM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service.

PA009 power maintenance

XMission Status — Mon, 09 Feb 2026 21:49:22 +0000

DESCRIPTION: UTOPIA Maintenance PA009 power maintenance CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 36

LA025 switch retirement for business customers 2/13/2026

XMission Status — Mon, 09 Feb 2026 16:44:03 +0000

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

UTOPIA OUTAGE IN LINDON/OREM

XMission Status — Mon, 09 Feb 2026 16:07:00 +0000

02/10/2026 12:00AM: UTOPIA has confirmed that this outage has been resolved. 02/09/2026 7:00pm UTOPIA has let us know this issue is still ongoing, current ETR is midnight. 02/09/2026: 4:40pm UTOPIA has let us know this issue is still ongoing we apologize for the inconvenience. Currently no ETA DESCRIPTION: 2/9/2026 9:00AM UTOPIA has reported an outage affecting some connections in Lindon and Orem. Issue resolved SCOPE OF IMPACT: 17 customers are without service

LA016 switch retirement for business customers 2/13/2026 12:00-6:00am

XMission Status — Sat, 07 Feb 2026 03:00:30 +0000

TICKET SUBJECT: LA016 switch retirement for business customers 2/13/2026 TICKET NUMBER: 24579 DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0 BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM

XMission Status — Sat, 07 Feb 2026 01:49:48 +0000

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

LA011 switch retirement for business customers 2/13/2026

XMission Status — Sat, 07 Feb 2026 01:23:01 +0000

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm

XMission Status — Sat, 07 Feb 2026 01:21:45 +0000

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

outage ticket for BD001 and BL001

XMission Status — Thu, 05 Feb 2026 20:30:00 +0000

DESCRIPTION: UTOPIA Network Outage Possible fiber damage effecting BL001.CWDM.1 cable tag. CATEGORY: Fiber Damage/CableCut START TIME: 02/05/2026 01:31 PM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0 UPDATES: 02/05/2026 10:44 PM MST - Ticket resolved 02/05/2026 10:43 PM MST - The fiber repair is complete. All customer are back up.

LA006 power maintenance/testing 2/20/2026

XMission Status — Thu, 05 Feb 2026 18:38:07 +0000

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

WV001 switch retirement for business customers 2/27/2026

XMission Status — Thu, 05 Feb 2026 18:36:02 +0000

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 6

WV001 switch retirement for residential customers 2/24-26 8AM-4PM

XMission Status — Thu, 05 Feb 2026 18:32:07 +0000

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

LA006 power maintenance/testing 2/20/2026

XMission Status — Thu, 05 Feb 2026 16:47:34 +0000

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

Outage in South Ogden

XMission Status — Wed, 04 Feb 2026 23:42:00 +0000

START TIME: 02/04/2026 04:04 PM MST DESCRIPTION: UTOPIA Network Outage One customer affected UPDATES: 02/05/2026 04:18 PM MST - Ticket resolved

Outage Logan

XMission Status — Wed, 04 Feb 2026 22:41:00 +0000

DESCRIPTION: UTOPIA Network Outage Multiple customers down in the LG001 area off of different devices. Possible fiber damage. CATEGORY: START TIME: 02/04/2026 03:00 PM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service.

Lehi Outage with Cabinet 41

XMission Status — Wed, 04 Feb 2026 01:56:00 +0000

UPDATE: Lehi Fiber has reported they are finishing up, and customers should be back online Lehi Fiber has made us aware of an outage affecting some of ourXMission Fiber customers. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. The current ETA is 3-4 hours from now.

LA009 switch replacement for business customers 2/20/2026

XMission Status — Tue, 03 Feb 2026 20:38:24 +0000

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488 DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026

XMission Status — Tue, 03 Feb 2026 20:20:48 +0000

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487 DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA025 switch retirement for residential customers 2/5/2026 8AM-4PM

XMission Status — Tue, 03 Feb 2026 20:17:41 +0000

TICKET SUBJECT: LA025 switch retirement for residential customers 2/5/2026 8AM-4PM TICKET NUMBER: 24486 DESCRIPTION: UTOPIA Maintenance LA025 switch retirement for residential customers 2/5/2026 8AM-4PM CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/05/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/05/2026 04:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MU023 UPS replacement 2/20/2026 12am-6am

XMission Status — Tue, 03 Feb 2026 20:16:12 +0000

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485 DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MU004 UPS replacement 2/20/2026 12am-6am

XMission Status — Tue, 03 Feb 2026 20:14:33 +0000

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484 DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA007 switch retirement 2/4/2026 8am-4pm

XMission Status — Tue, 03 Feb 2026 20:13:02 +0000

TICKET SUBJECT: LA007 switch retirement 2/4/2026 8am-4pm TICKET NUMBER: 24483 DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 2/4/2026 8am-4pm CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/04/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/04/2026 04:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Issues in Lehi

XMission Status — Fri, 30 Jan 2026 19:36:00 +0000

8:45 PM - Lehi Fiber has given us word that the fiber cut has been resolved. 3:47 PM - Lehi Fiber has confirmed a main line fiber cut. The construction crew is on site repairing damages. ETA 5 - 7 hr. 2:17 PM - Lehi Fiber is still investigating the issue, we currently do not have an ETA. We are aware of an issue affecting XMission Fiber customers in Lehi. Our team is actively investigating and we will share updates as more information becomes available. Thank you for your patience.

WV001 Network Hardware Device/UnitDead

XMission Status — Fri, 30 Jan 2026 10:40:00 +0000

DESCRIPTION: Network Hardware Device/UnitDead. Customers affected may be without service. START TIME: 01/30/2026 03:40 AM MST UPDATES: 01/30/2026 11:16 AM MST - Ticket resolved 01/30/2026 11:16 AM MST - Verified all affected customers have service.

LA021 switch retirement 1/30/2026

XMission Status — Thu, 29 Jan 2026 16:15:00 +0000

DESCRIPTION: UTOPIA Maintenance LA021 switch retirement 1/30/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Emergency Fiber damage repair MU016.8 1/29/26 8PM

XMission Status — Thu, 29 Jan 2026 01:18:44 +0000

DESCRIPTION: UTOPIA Maintenance Emergency Fiber damage repair MU016.8 1/29/26 8PM CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 01/29/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/30/2026 08:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

LA007 switch retirement 1/29/2026 8-5PM

XMission Status — Wed, 28 Jan 2026 18:04:46 +0000

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 1/29/2026 8-5PM CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA021 switch retirement for residential 1/29/2026 8-5pm

XMission Status — Wed, 28 Jan 2026 18:01:42 +0000

DESCRIPTION: UTOPIA Maintenance LA021 switch retirement for residential 1/29/2026 8-5pm CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 switch retirement for residential customers 1/27/2026

XMission Status — Mon, 26 Jan 2026 20:40:59 +0000

CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/27/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/27/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

West Valley City - Outage

XMission Status — Fri, 23 Jan 2026 23:18:00 +0000

We are aware of an issue affecting XMission Fiber customers in West Valley City. UTOPIA has a technician en route to assess the situation. We will provide additional information as it becomes available. Thank you for your patience. UPDATE, 9:41pm -- UTOPIA has confirmed this is due to a fiber cut, and repairs are expected to take some time. Current ETA is 8am on Saturday, January 24th. UPDATE, 01/24/2026 8:26 AM -- UTOPIA has updated the ETA to 4pm on Saturday, January 24th UPDATE, 01/24/2026 7:00 PM -- UTOPIA has updated the ETA to 10pm on Saturday, January 24th UPDATE, 01/24/2026 9:00 PM -- UTOPIA has updated the ETR to 11PM on Saturday, January 24th UPDATE, 01/24/2026 10:00 PM -- We have received an update that most residents should be back online. Field services is completing repairs. ETR is still 11PM for completing the repairs. UPDATE, 01/24/2026 11:00 PM -- The outage has been resolved. All services have been restored. The fiber damage has been repaired.

Outage - SC001/SC002

XMission Status — Wed, 21 Jan 2026 21:37:00 +0000

DESCRIPTION: UTOPIA Network Outage Outage in SC001 and SC002 All ADS's are down. FSG is on route to investigate. UPDATES: 01/22/2026 06:09 AM MST - Fiber repair is complete. All customers should be back up. CATEGORY: Unknown Under Investigation START TIME: 01/21/2026 02:25 PM MST END TIME: 01/22/2026 06:09 AM MST SCOPE OF IMPACT: Customers affected may be without service. 01/21/2026 03:28 PM MST - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there. 01/21/2026 06:01 PM MST - **ETR is 1/22/26 5:00 AM.

MD011 power test 2/6/2026

XMission Status — Wed, 21 Jan 2026 17:45:26 +0000

UTOPIA Maintenance MD011 power test 2/6/2026. All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/06/2026 12:01 AM MST. MAINTENANCE STOP TIME: 02/06/2026 06:00 AM MST.

PA020 Power maintenance/testing 1/30/2026

XMission Status — Fri, 16 Jan 2026 03:32:22 +0000

DESCRIPTION: UTOPIA Maintenance PA020 Power maintenance/testing 1/30/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

FA001 Power maintenance/testing 1/30/2026

XMission Status — Fri, 16 Jan 2026 03:30:44 +0000

DESCRIPTION: UTOPIA Maintenance FA001 Power maintenance/testing 1/30/2026 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

Emergency fiber maintenance PG001.8 1/15/2026

XMission Status — Fri, 16 Jan 2026 03:00:00 +0000

DESCRIPTION: UTOPIA Maintenance Emergency fiber maintenance PG001.8 1/15/2026 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 01/15/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/16/2026 08:00 AM MST

Southern Ute Connection Issues Reported

XMission Status — Wed, 14 Jan 2026 14:28:00 +0000

Some Southern Ute customers have reported being unable to connect this morning and they are currently looking into a few things with their network's configuration. They have no further details at this time. UPDATE 8:30AM- The issues has been reported to be resolved.

XMission Scheduled Maintenance for Southern Ute Fiber Network 01/14/2026

XMission Status — Wed, 14 Jan 2026 07:03:00 +0000

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be re-introducing CGNAT service to our Southern Ute residential customers. Customers can expect service disruption lasting between 5-30 minutes.

XMission Scheduled Maintenance for Southern Ute Fiber Network

XMission Status — Tue, 13 Jan 2026 21:06:13 +0000

XMission Scheduled Maintenance 01/14/2026

XMission Status — Tue, 13 Jan 2026 20:33:53 +0000

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be replacing some of the power supplies to one of our routers serving UTOPIA PPPoE customers. This maintenance is expected to be non-impacting to customer's Internet service; in the unlikely event of complications, some customers may experience less than 30 minutes of downtime.

Scheduled critical generator maintenance

XMission Status — Mon, 12 Jan 2026 23:11:07 +0000

From Tuesday, January 13th through Thursday, January 15th, XMission's vendor will perform critical maintenance of one of our two backup power generators. No downtime is expected. While XMission's data center provides a fully redundant, A+B power infrastructure some customers might not utilize the redundancy in their cabinets so during this maintenance we will have a backup generator on a trailer in a secured location on site that will automatically turn on in the unlikely event of a utility power outage. Virtually all of XMission's network and server infrastructure utilizes both power buses. The vendor will replace all coolant system hoses, clamps, gaskets, seals, engine belts, air filter, radiator cap, and coolant. This work requires two technicians and has been estimated to take three days to ensure it gets completed. We will be preparing things on Monday and completing tear down on Friday.

UTOPIA Network Outage West Valley City

XMission Status — Sun, 11 Jan 2026 07:00:00 +0000

The outage has been resolved. All services have been restored. There was a blown fuse on the power outlet. The tech replaced the fuse to restore service. UTOPIA Network Outage WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet.

MU016.5 emergency fiber repair 1/8/2026

XMission Status — Thu, 08 Jan 2026 19:30:00 +0000

DESCRIPTION: UTOPIA Maintenance MU016.5 emergency fiber repair 1/8/2026 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 01/08/2026 12:30 PM MST MAINTENANCE STOP TIME: 01/08/2026 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Lehi Outage

XMission Status — Thu, 08 Jan 2026 18:56:00 +0000

12:56 PM 01/08/2026 The fiber cut affecting cabinets 40 and 41 has been repaired, and service has been fully restored. Thank you for your patience during the repair process. UPDATE: The outage is due to a fiber cut. Crews are onsite working on the repair. ========== We have been made aware of an outage effecting our XMission Fiber customers in Lehi We will post more information as we get it. No ETA at this time

Yellowstone Fiber Outage

XMission Status — Tue, 06 Jan 2026 02:12:00 +0000

4:27 PM 01/07/26 Fiber splicing has been completed. Please stay tuned for an announcement as we review all of the details. 2:58 PM 1/07/26 The internet is currently accessible and work is proceeding on the fiber splice. No ETR was provided. 10:42am 1/07/26 UPDATE: XMission Fiber Customers in Bozeman, repair crew have returned on site to continue repairs. We will continue to update you as we get more information including any ETA. We thank you for your patience. 5:20AM 01/07/2026: Connection has been restored for customers in Bozeman, MT. There may be brief interruptions of service when crews begin work again this morning. 5:00AM 01/07/2026: We have received no further updates regarding the outage in Bozeman, MT ETR: unknown 4:00AM 01/07/2026: We have not received further updates regarding the resolution of the outage in Bozeman, MT. ETR: unknown 2:00AM 01/07/2026: We have been informed that additional damage has been identified along the span that has pulled the cable at the next splice enclosure down the span. Repair crews have reached a maximum work period and will resume at first light. ETR: unknown 1:06AM 01/07/2026: Field services are still completing repairs. ETR remains unknown 12:00AM 01/07/2026: We have been informed that splicing has been completed. Field Operations has been engaged to investigate the remaining failure. ETR: still unknown 11:00PM 01/06/2026: Our systems administrators have created a temporary fix. Connections should be up for users in Bozeman, but there may be higher latency. No further updates on the fiber optic repairs. ETR remains unknown. 09:26 PM 01/06/26 The local provider's crews are working to prepare the conuits and fiber. Teams are attempting to pull in slack cable to the handhole for splicing. Due to a steel casing, the process is taking longer than anticipated. 8:09 PM 01/06/26 Repairs are still underway. They are moving the location of the fiber enclosure to prevent this from happening again. No ETR. 7:13 PM 01/06/26 01/06/2026 07:08 PM MST - The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway. 6:39 PM 01/06/26 The fiber crew and rail company have made progress on finding the buried fiber enclosure that needs to be worked on. No ETR yet, but once they have the final piece of the puzzle we will have another update. 5:42 PM 01/06/26 Work is still proceeding on the fiber damage. Due to the proximity to the rail line, there are additional safety precautions that they need to take. No firm ETR. 4:31 PM 01/06/26 Crews have arrived and confirmed damage along the railway, and are actively getting the railway company involved. No ETR at this time. 11 AM clarification - There was a crew at the suspected damage site investigating. Since then, they have continued to look for where the damage has occurred. So they are en-route to the new site. 3:15 PM 01/06/26 Splice and construction crews are still en route but have been delayed due to extreme wind advisories near Casper. Local authorities have warned large vehicles, including splice and construction trailers. We’ll provide an update once crews arrive safely on site. 1:43 PM 01/06/26 UPDATE for XMission Fiber customers in Bozeman: Despite N+1 redundancy via Lumen and Zayo, a fiber cut impacted both paths. No ETA yet, but our team is actively bringing a third emergency route online to restore service ASAP. Thank you for your patience. 11:00 01/06/26 UPDATE: Repairs are still ongoing. Due to the complexity of fiber repairs, an ETA is not available at this time. Crews are on site and continuing restoration efforts. Thanks for your patience and will share updates as they become available. 09:38 01/06/26 UPDATE on outage effecting XMission Fiber customers in Bozeman. The repairs are still ongoing. We do not have an ETA at this time. We thank you for your patience. ---------------- UPDATE: Estimated time of resolution for Bozeman, MT: No current ETR ------------------ UPDATE: Estimated time of resolution for Bozeman, MT is 01/06/2026 at 5:00AM ------------------- UPDATE: Lumen has confirmed that there is a fiber issue affecting customers in Bozeman Field engineers are en route sent to investigate further -------------------- UPDATES: 01/05/2026 08:57 PM MST - Verified Power. Lumen Ticket Number 33550549 Zayo port is up Problem name: Interface 1/1/c4/1(Lumen-CircuitID-444851647): Link down Host: core-mt-bz004-rtr1 No ETR determined yet. --------------------------- We have been made aware of issues effecting our XMission Fiber customer in Bozeman, MT. Our admins are looking into the situation and we will update you as soon as we have more information. Thank you for your patience.

Lehi Maintenance

XMission Status — Mon, 05 Jan 2026 23:22:39 +0000

There is scheduled maintenance for Lehi, on January 8th, 2026 (01/08/2026) From 11:30PM until 06:30 AM on 01/09/2026

Orem City Outage

XMission Status — Sun, 04 Jan 2026 00:59:00 +0000

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other START TIME: 03/01/2026 05:59 PM MST SCOPE OF IMPACT: Customers affected may be without service.

UTOPIA West Valley Outage

XMission Status — Thu, 01 Jan 2026 04:49:00 +0000

UTOPIA's engineering team has been made of an issue affecting West Valley City, causing a lack of connection. They are currently working to investigate and resolve the issue, but do not have an ETA at this time. West Valley Outage Update: UTOPIA is planning on having their maintenance be done around 12PM today. If I hear otherwise, I will post another update Work is proceeding on the equipment, ETA is within the next hour or two. Worst case scenario, before 6PM Lots of reports that the outage is over. If you're still experiencing problems, please restart your Wi-Fi router. If you still can't connect, send us an email to support@xmission.com and we will resolve it with you. Final confirmation that all maintenance across the West Valley footprints is completed.

Outage - WV042 possible fiber damage 12/25/2025 2:45PM

XMission Status — Thu, 25 Dec 2025 21:45:00 +0000

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut START TIME: 12/25/2025 02:45 PM MST END TIME: 12/26/25 02:00 PM MST SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21 12/25/2025 07:31 PM MST - break/fix on our WV042.5 288FOC. We have 119 customers on this cable. 118 residential and 1 business. We currently have 26 residential customers down now and 1 business. When we cut the cable we will lose another 92 residential customers. Due to the Holiday and availability from our contractors we are shooting for TOMORROW 12/26/25 8AM - 2PM. Resolved

XMission Emergency Maintenance for Southern Ute Network

XMission Status — Tue, 23 Dec 2025 20:13:11 +0000

Starting tonight, December 24 12:01 AM - 6:00 AM, XMission will be conducting emergency maintenance on our Southern Ute network to provide redundant Internet access. During this maintenance window, all Southern Ute customers can expect occasional disruptions to their Internet service, lasting between 1-10 minutes. Once maintenance is completed, XMission's router will automatically switch over to our back up connection if our primary connection has an outage. Southern Ute customers will enjoy a more robust Internet service with increased uptime as a result.

LA014, LA016, & LA017 switch reboots 12/22/2025

XMission Status — Sun, 21 Dec 2025 00:42:12 +0000

DESCRIPTION: UTOPIA Maintenance LA014, LA016, & LA017 switch reboots 12/22/2025 CATEGORY: Network Hardware Device/Repair MAINTENANCE START TIME: 12/22/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/22/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 219

OR032-ADS-7001 CF card repair 1/6/2026

XMission Status — Thu, 18 Dec 2025 00:54:10 +0000

DESCRIPTION: UTOPIA Maintenance OR032-ADS-7001 CF card repair 1/6/2026 CATEGORY: Network Hardware Device/Repair MAINTENANCE START TIME: 01/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/06/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 1

Brigham City Outage

XMission Status — Wed, 17 Dec 2025 18:01:00 +0000

We have been made aware of an outage effecting our XMission Fiber customers in Brigham City. DESCRIPTION: UTOPIA Network Outage ADS device down. Field service on route. START TIME: 12/17/2025 11:01 AM MST END TIME: 12/17/2025 11:51 AM MST

North Salt Lake fiber cut

XMission Status — Wed, 10 Dec 2025 17:30:00 +0000

UTOPIA Network Outage edge-ut-ns002-rtr1 went down due to a fiber cut in area. FSG and OSP is aware and on-site. CATEGORY: START TIME: 12/10/2025 10:30 AM MST END TIME: 12/10/2025 11:50 AM MST

UTOPIA Maintenance LA006 switch retirement for business customers 1/16/2026

XMission Status — Tue, 09 Dec 2025 20:00:45 +0000

DESCRIPTION: UTOPIA Maintenance LA006 switch retirement for business customers 1/16/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance LA007 switch retirement for business customers 1/16/202

XMission Status — Tue, 09 Dec 2025 19:59:26 +0000

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement for business customers 1/16/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance LA017 switch retirement for business customers 1/9/2026

XMission Status — Tue, 09 Dec 2025 19:57:19 +0000

DESCRIPTION: UTOPIA Maintenance LA017 switch retirement for business customers 1/9/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/09/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/09/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA014 switch retirement for business customers 1/9/2026

XMission Status — Tue, 09 Dec 2025 19:55:26 +0000

DESCRIPTION: UTOPIA Maintenance LA014 switch retirement for business customers 1/9/2026 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 01/09/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/09/2026 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

LA013 switch retirement for residential customers 12/9/2025

XMission Status — Tue, 09 Dec 2025 18:00:00 +0000

DESCRIPTION: UTOPIA Maintenance LA013 switch retirement for residential customers 12/9/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 12/09/2025 11:00 AM MST MAINTENANCE STOP TIME: 12/09/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Bozeman Outage

XMission Status — Tue, 09 Dec 2025 17:30:00 +0000

Earlier today our management connection went down in Bozeman, some of our IPv4 routes were going over our management connection at the time, so when the connection went down, IPv4 routes were down. Routing was corrected shortly after which fixed the issue. We're sincerely sorry for the inconvenience that may have caused.

Phone System Maintenance 12/03/2026

XMission Status — Thu, 04 Dec 2025 04:47:00 +0000

Our phone system is currently down, and our admins are working on bringing them back up. If support is needed, please go to https://xmission.com/livesupport to start a live chat, or email us at support@xmission.com The issue is now resolved

Emergency maintenance on LA026-ADS-7001

XMission Status — Wed, 03 Dec 2025 20:37:01 +0000

DESCRIPTION: UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 CATEGORY: Network Hardware Device/Troubleshooting MAINTENANCE START TIME: 12/04/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 59

TR001-01-ADS-7002 Slot 2 down

XMission Status — Tue, 02 Dec 2025 17:35:00 +0000

DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route. CATEGORY: Network Hardware Device/UnitDead START TIME: 12/02/2025 10:35 AM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 20 UPDATES: 12/03/2025 06:38 AM MST - Ticket resolved

Fiber Damage MU009 - Murray

XMission Status — Wed, 26 Nov 2025 23:04:00 +0000

DESCRIPTION: UTOPIA Network Outage Fiber damage in MU009. High possibility of a squirrel chew. CATEGORY: Fiber Damage/CableCut START TIME: 11/26/2025 11:05 AM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8 11/28/2025 10:56 AM MST - Ticket resolved

MU018 Fiber Damage

XMission Status — Tue, 25 Nov 2025 22:43:00 +0000

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut START TIME: 11/25/2025 01:33 PM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0 BUSINESS/ENTERPRISE SITES (1): --------------------- UTOPIA Network Outage Resolution - 11/25/25 - Footprint(s) MU018 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut repaired RESOLUTION TIME: 10:15 pm

PPPoE outage

XMission Status — Tue, 25 Nov 2025 15:25:00 +0000

Last night, one of our routers experienced a memory leak. This is affecting some PPPoE customers from connecting to the Internet. This is being investigated but no ETA Update: The issue has been resolved as of 10:06 AM. We were able to verify successful connections with customers and internal testing. We are sincerely sorry for any inconvenience this has caused for you.

Brigham City Outage

XMission Status — Mon, 24 Nov 2025 02:41:00 +0000

UTOPIA has made us aware of an outage affecting XMission Fiber customers that are located in Brigham City. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. There is no ETA at this time. UPDATES: UTOPIA Network Outage Resolution - 11/23/2025 - Footprint(s) BR001 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. PDU1 hardware failure. RESOLUTION TIME: 9:05 PM

WV038 switch retirement for residential customers 11/25/2025 - West Valley

XMission Status — Thu, 20 Nov 2025 01:14:27 +0000

DESCRIPTION: UTOPIA Maintenance WV038 switch retirement for residential customers 11/25/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/25/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/25/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 88

Morgan City Power maintenance 11/20/2025

XMission Status — Tue, 18 Nov 2025 21:16:40 +0000

DESCRIPTION: UTOPIA Maintenance Morgan City Power maintenance 11/20/2025 CATEGORY: MAINTENANCE START TIME: 11/20/2025 08:30 PM MST MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 28 RESIDENTIAL CUSTOMERS: 306

WV015 switch retirement for residential customers 11/19/2025 - West Valley

XMission Status — Mon, 17 Nov 2025 20:37:05 +0000

DESCRIPTION: UTOPIA Maintenance WV015 switch retirement for residential customers 11/19/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/19/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

LA001 switch retirement for residential customers - Layton

XMission Status — Fri, 14 Nov 2025 21:07:38 +0000

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/17/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/17/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 150

UTOPIA Network Outage Likely fiber damage in PE001. - Perry

XMission Status — Tue, 11 Nov 2025 23:23:00 +0000

DESCRIPTION: UTOPIA Network Outage Likely fiber damage in PE001. CATEGORY: START TIME: 11/11/2025 02:22 PM MST END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21 UPDATES: 11/11/2025 07:31 PM MST - It seems a stake was driven through our conduit and fiber so we can't visibly see the damage. ETR is around a 7 AM on 11/12/25 11/12/2025 08:00 AM MST - The new ETR is 12:00PM. Resolved as of 2:03PM

LI009-ADS-1002 switch retirement 11/19/2025 - Lindon

XMission Status — Mon, 10 Nov 2025 23:25:36 +0000

DESCRIPTION: UTOPIA Maintenance LI009-ADS-1002 switch retirement 11/19/2025 CATEGORY: MAINTENANCE START TIME: 11/19/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 79

WV035 switch retirement for residential customers 11/13/2025 - West Valley

XMission Status — Mon, 10 Nov 2025 23:23:18 +0000

DESCRIPTION: UTOPIA Maintenance WV035 switch retirement for residential customers 11/13/2025 CATEGORY: MAINTENANCE START TIME: 11/13/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 41

WV040 switch retirement for residential customers 11/11/2025 - West Valley

XMission Status — Mon, 10 Nov 2025 23:21:25 +0000

DESCRIPTION: UTOPIA Maintenance WV040 switch retirement for residential customers 11/11/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/11/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

Lindon/Orem UTOPIA Outage

XMission Status — Fri, 07 Nov 2025 14:02:00 +0000

DESCRIPTION: UTOPIA Network Outage UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 156 customers affected. Updates will be sent as we know more information. --UPDATE-- UTOPIA has confirmed this resolved. UPDATES: 06:33 AM MST - Ticket resolved Most customers have been restored. We still have 24 customers that are down and we are bringing new hardware to accommodate those customers. Please expect these customers to be down for another 2-3 hours.

Southern Ute Outage

XMission Status — Thu, 06 Nov 2025 22:58:00 +0000

We have been made aware of issues affecting XMission Fiber customers in Colorado. We are working to get this issue resolved ASAP. Currently we do not have an ETA. We thank you for your patience while we work to get you back online This was fully resolved at 6:45 PM.

UTOPIA Maintenance Emergency fiber damage repair - West Valley

XMission Status — Thu, 06 Nov 2025 20:48:25 +0000

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair CATEGORY: MAINTENANCE START TIME: 11/06/2025 09:00 PM MST MAINTENANCE STOP TIME: 11/07/2025 09:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 12

WV033 switch retirement for residential customers 11/18/2025 8am-5pm - West Valley

XMission Status — Wed, 05 Nov 2025 22:20:04 +0000

DESCRIPTION: UTOPIA Maintenance WV033 switch retirement for residential customers 11/18/2025 8am-5pm CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/18/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 50

WV013 switch retirement for residential customers 11/20 8am-4pm - West Valley

XMission Status — Wed, 05 Nov 2025 22:13:40 +0000

DESCRIPTION: UTOPIA Maintenance WV013 switch retirement for residential customers 11/20 8am-4pm CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/20/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 36

LA013 switch retirement for business customers 11/21/2025 - Layton

XMission Status — Wed, 05 Nov 2025 22:09:16 +0000

DESCRIPTION: UTOPIA Maintenance LA013 switch retirement for business customers 11/21/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/21/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1

Zimbra/Legacy E-mail Outage

XMission Status — Tue, 04 Nov 2025 18:00:00 +0000

We experienced a service outage today from 10:50 a.m. to 11:35 a.m. MST affecting email services. A storage drive failure on one of our infrastructure servers triggered an automatic recovery process that stalled. When we attempted to manually restart the recovery, it caused an unexpected system failure that required a restart to resolve. All services are now fully restored and operating normally. The failed hardware is being replaced, and we’re reviewing our response procedures to prevent similar incidents.

UPS Rescheduled Maintenance

XMission Status — Mon, 03 Nov 2025 22:19:57 +0000

UPDATE: XMission has rescheduled a routine maintenance window between 5:00 p.m. and approximately midnight on Tuesday, November 4th to perform maintenance on our Uninterruptible Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

UTOPIA Maintenance LA022 Switch retirement for residential customers - Layton

XMission Status — Mon, 03 Nov 2025 21:41:49 +0000

DESCRIPTION: UTOPIA Maintenance LA022 Switch retirement for residential customers Nov 5-6th 8am-4pm CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/04/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 151

UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 11/4/2025 Murray

XMission Status — Mon, 03 Nov 2025 20:57:49 +0000

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 11/4/2025 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 11/04/2025 10:00 AM MST MAINTENANCE STOP TIME: 11/04/2025 02:00 PM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 4

Emergency reboot edge-ut-pg001-rtr1 - Pleasant Grove

XMission Status — Wed, 29 Oct 2025 21:18:18 +0000

DESCRIPTION: UTOPIA Maintenance Emergency reboot edge-ut-pg001-rtr1 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 10/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 218

NS002 switch retirement 11/14/2025 - North Salt Lake

XMission Status — Wed, 29 Oct 2025 21:16:39 +0000

DESCRIPTION: UTOPIA Maintenance NS002 switch retirement 11/14/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10

LA001 switch retirement 11/14/2025 - Layton

XMission Status — Wed, 29 Oct 2025 21:07:50 +0000

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement 11/14/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 8

Lehi Fiber Emergency Maintenance

XMission Status — Tue, 28 Oct 2025 23:55:56 +0000

Where: Lehi, Utah Date of Maintenance: October 29th, 2025 Start Time: 1:00am End Time: 1:30am Reason for Maintenance: Card failure; needs to be replaced.

Emergency fiber repair. OR014 - Orem

XMission Status — Sun, 26 Oct 2025 19:30:00 +0000

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair. OR014 CATEGORY: Fiber Repair/UndergroundCableDamage MAINTENANCE START TIME: 10/10/2025 01:30 PM MDT MAINTENANCE STOP TIME: 10/10/2025 11:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

EMERGENCY MAINTENANCE NOTIFICATION: MU010 - Murray, Utah

XMission Status — Thu, 23 Oct 2025 23:00:00 +0000

EMERGENCY MAINTENANCE NOTIFICATION: MU010 - Murray, Utah START: 10/23/2025 05:00 PM MST STOP: 10/23/2025 11:00 PM MST All customers will experience a brief outage as we perform maintenance. ~13 residential customers will be affected 10/24/2025 05:06 AM MDT - Ticket resolved

Southern Ute Fiber outage

XMission Status — Tue, 21 Oct 2025 20:55:00 +0000

We have been made aware of an outage affecting XMission Fiber customers that are located in Colorado. Our system administrators are currently working with Bonfire to restore services as quickly as possible. No ETR at this time. Update 4:35 PM : The connection is back up. We are waiting to hear from our backbone provider, Lumen for more specific details. If your internet still isn't working, please restart your Wi-Fi router.

LA022 switch retirement for business customers 11/7/2025 - Layton

XMission Status — Tue, 21 Oct 2025 20:48:40 +0000

DESCRIPTION: UTOPIA Maintenance LA022 switch retirement for business customers 11/7/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 11/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4

LA003 switch retirement for residential customers 10/22/2025 - Layton

XMission Status — Mon, 20 Oct 2025 21:34:00 +0000

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for residential customers 10/22/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 54

WV002 switch retirement for residential 10/24/2025 - West Valley

XMission Status — Mon, 20 Oct 2025 21:31:10 +0000

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement for residential 10/24/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 49

WV007 switch retirement for residential 10/22/2025 - West Valley

XMission Status — Thu, 16 Oct 2025 22:13:17 +0000

DESCRIPTION: UTOPIA Maintenance WV007 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 113

OSP-WV024-005 forced fiber relocate 10/29/2025 - West Valley

XMission Status — Thu, 16 Oct 2025 22:10:03 +0000

**DESCRIPTION:** UTOPIA Maintenance OSP-WV024-005 forced fiber relocate 10/29/2025 **CATEGORY:** Fiber Repair/AerialCableDamage **MAINTENANCE START TIME: 10/29/2025 10:00 PM MDT** **MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT** **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 5

Bonfire Fiber Outage

XMission Status — Wed, 15 Oct 2025 22:31:00 +0000

We have been made aware of a potential outage impacting our XMission Fiber customers in Colorado, our system administrators are working with Bonfire Fiber to get this resolved. No ETA at this time. UPDATE: The issue should now be resolved. Please restart your Wi-Fi router if you're still experiencing problems connecting to the internet.

WV011 switch retirement for business customers 10/27/2025 - West Valley

XMission Status — Wed, 15 Oct 2025 20:21:52 +0000

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement for business customers 10/27/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/27/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 22

WV011 switch retirement residential 10/23/2025 - West Valley

XMission Status — Wed, 15 Oct 2025 20:09:02 +0000

DESCRIPTION: UTOPIA Maintenance WV011 switch retirement residential 10/23/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/23/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

MD010 switch retirement for residential customers 10/30/2025 - Midvale

XMission Status — Wed, 15 Oct 2025 20:06:28 +0000

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for residential customers 10/30/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/30/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/30/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 39

MD010 switch retirement for business customers 10/31/2025 -Midvale

XMission Status — Wed, 15 Oct 2025 19:59:05 +0000

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for business customers 10/31/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1

WV002 switch retirement 10/31/2025 - West Valley

XMission Status — Wed, 15 Oct 2025 19:46:15 +0000

TICKET NUMBER: 22431 DESCRIPTION: UTOPIA Maintenance WV002 switch retirement 10/31/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/31/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3

TICKET SUBJECT: EMERGENCY fiber damage repair MU016.10 and MU016.9.6 - Murray

XMission Status — Tue, 14 Oct 2025 23:00:00 +0000

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair MU016.10 and MU016.9.6 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 10/14/2025 05:00 PM MDT MAINTENANCE STOP TIME: 10/15/2025 02:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30 UPDATES: 10/15/2025 01:43 AM MDT - MU016.9 & .10 emergency maintenance finished.

WV042 switch retirement for residential customers 10/24/2025 - West Valley

XMission Status — Tue, 14 Oct 2025 22:18:01 +0000

DESCRIPTION: UTOPIA Maintenance WV042 switch retirement for residential customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/24/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 202

MD008 switch retirement 10/15/2025 residential customers - Midvale

XMission Status — Tue, 14 Oct 2025 21:33:22 +0000

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement 10/15/2025 residential customers CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

WV024 switch retirement 10/31/2025 - West Valley

XMission Status — Mon, 13 Oct 2025 21:26:21 +0000

**DESCRIPTION:** UTOPIA Maintenance WV024 switch retirement 10/31/2025 **CATEGORY:** Network Hardware Device/Replacement **MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT** **MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT** **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 26

OR009 switch retirement for residential customers 10/21/2025 - Orem

XMission Status — Mon, 13 Oct 2025 21:17:52 +0000

**DESCRIPTION**: UTOPIA Maintenance OR009 switch retirement for residential customers 10/21/2025 **CATEGORY**: Network Hardware Device/Replacement **MAINTENANCE START TIME: 10/21/2025 08:00 AM MDT** **MAINTENANCE STOP TIME: 10/21/2025 05:00 PM MDT** **SCOPE OF IMPACT**: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 73

OR021 switch retirement 10/15/2025 residential customers - Orem

XMission Status — Mon, 13 Oct 2025 21:14:15 +0000

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement 10/15/2025 residential customers CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/15/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/15/2025 05:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 22

Outage MD008 - ADS Down - Midvale

XMission Status — Mon, 13 Oct 2025 19:30:00 +0000

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other START TIME: 10/15/2025 01:30 PM MDT END TIME: 10/15/2025 02:14 PM MDT SCOPE OF IMPACT: Customers affected may be without service. VERIFIED RESIDENTIAL CUSTOMERS: 20

Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE - Pleasant Grove

XMission Status — Wed, 08 Oct 2025 21:48:36 +0000

**DESCRIPTION:** UTOPIA Maintenance Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE **CATEGORY:** Fiber Relocation/Aerial/StrandChangeout MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

LA023 switch retirement for business customers 10/24/2025 - Layton

XMission Status — Wed, 08 Oct 2025 21:32:59 +0000

**DESCRIPTION:** UTOPIA Maintenance LA023 switch retirement for business customers 10/24/2025 **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

LA003 switch retirement for business customers 10/24/2025 - Layton

XMission Status — Wed, 08 Oct 2025 21:19:35 +0000

**DESCRIPTION:** UTOPIA Maintenance LA003 switch retirement for business customers 10/24/2025 **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for business customers 10/24/2025 - West Point

XMission Status — Wed, 08 Oct 2025 21:17:19 +0000

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for residential customers - West Point

XMission Status — Wed, 08 Oct 2025 21:08:19 +0000

**DESCRIPTION:** UTOPIA Maintenance WP002 switch retirement for residential customers **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/20/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

XMission Phone Network Maintenance

XMission Status — Wed, 08 Oct 2025 20:35:06 +0000

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity. Start Time: Wednesday, October 15, 11:00:00 PM (CDT) ( Thursday, October 16, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 16, 4:00:00 AM (CDT) ( Thursday, October 16, 9:00:00 AM (GMT) ) This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

WV003 switch retirement for residential 10/22/2025 - West Valley

XMission Status — Tue, 07 Oct 2025 22:59:45 +0000

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for business 10/24/2025 - West Valley

XMission Status — Tue, 07 Oct 2025 22:57:45 +0000

**DESCRIPTION:** UTOPIA Maintenance WV003 switch retirement for business 10/24/2025 **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

MD008 switch retirement for residential 10/10/2025 - Midvale

XMission Status — Tue, 07 Oct 2025 22:45:14 +0000

**DESCRIPTION:** UTOPIA Maintenance MD008 switch retirement for residential 10/10/2025 **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/10/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/10/2025 04:00 PM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

OR024 switch retirement for residential 10/10/2025 - Orem

XMission Status — Tue, 07 Oct 2025 22:00:07 +0000

DESCRIPTION: UTOPIA Maintenance OR024 switch retirement for residential 10/10/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/10/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/10/2025 05:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

OR018 switch retirement for residential 10/8/2025 - Orem

XMission Status — Tue, 07 Oct 2025 21:53:54 +0000

**DESCRIPTION:** UTOPIA Maintenance OR018 switch retirement for residential 10/8/2025 **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/08/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/08/2025 05:00 PM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 89

OR038 switch retirement 10/10/2025 - Orem

XMission Status — Tue, 07 Oct 2025 21:42:24 +0000

**DESCRIPTION:** UTOPIA Maintenance OR038 switch retirement 10/10/2025 **CATEGORY:** Network Hardware Device/Replacement MAINTENANCE START TIME: 10/10/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 43

WV003 switch retirement for residential 10/22/2025 - West Valley

XMission Status — Tue, 07 Oct 2025 20:46:52 +0000

**DESCRIPTION:** UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 **CATEGORY:** Network Hardware Device/Replacement --MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT --MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for business 10/24/2025 - West Valley

XMission Status — Tue, 07 Oct 2025 20:23:58 +0000

**DESCRIPTION:** UTOPIA Maintenance WV003 switch retirement for business 10/24/2025 **CATEGORY:** Network Hardware Device/Replacement -- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT -- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10

Outage PG003

XMission Status — Thu, 02 Oct 2025 18:43:00 +0000

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut START TIME: 10/02/2025 12:43 PM MDT END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

UTOPIA Maintenance in Orem 10/17/26

XMission Status — Wed, 01 Oct 2025 16:26:06 +0000

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/02/25 DAYTIME

XMission Status — Wed, 01 Oct 2025 16:25:15 +0000

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME

XMission Status — Wed, 01 Oct 2025 16:24:03 +0000

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Murray 10/02.25 DAYTIME

XMission Status — Wed, 01 Oct 2025 16:23:07 +0000

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Network Outage Notification for 9/30/25 - Footprint(s) LI006

XMission Status — Wed, 01 Oct 2025 05:42:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the LI006 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 42 residential customers affected. Updates will be sent as we know m UTOPIA Network Outage Update: 09/30/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: TBD UTOPIA Network Outage Update: 10/1/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: Tech onsite, additional customers may lose connection. UTOPIA Network Outage Resolution - 10/1/25 - Footprint(s) LI006 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Hardware failure slot 7/x RESOLUTION TIME: 4:10 AM

UTOPIA OR021 switch retirement for business customers 10/17/2025

XMission Status — Tue, 30 Sep 2025 20:43:04 +0000

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA OR009 switch retirement for business customers 10/17/2025

XMission Status — Tue, 30 Sep 2025 20:41:45 +0000

UTOPIA OR027 switch retirement residential customers 10/2/2025

XMission Status — Tue, 30 Sep 2025 20:39:08 +0000

**DESCRIPTION:** UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 **CATEGORY:** Network Hardware Device/Replacement - MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT - MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT **SCOPE OF IMPACT:** All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA MD013 switch retirement 10/3/2025

XMission Status — Tue, 30 Sep 2025 20:35:55 +0000

**DESCRIPTION**: UTOPIA Maintenance MD013 switch retirement 10/3/2025 **CATEGORY**: Network Hardware Device/Replacement - MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT - MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT **SCOPE OF IMPACT**: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA EMERGENCY fiber damage repair MU018.1.2.3 9/30/2025

XMission Status — Tue, 30 Sep 2025 20:20:16 +0000

**DESCRIPTION**: UTOPIA Maintenance EMERGENCY fiber damage repair MU018.1.2.3 9/30/2025 **CATEGORY**: Fiber Repair/AerialCableDamage - MAINTENANCE START TIME: 09/30/2025 04:00 PM MDT - MAINTENANCE STOP TIME: 09/30/2025 10:00 PM MDT **SCOPE OF IMPACT**: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 11

XMission Phone Network Maintenance

XMission Status — Tue, 30 Sep 2025 20:12:02 +0000

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity. Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) ) This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA MD008 switch retirement for residential customers 10/2/2025

XMission Status — Tue, 30 Sep 2025 19:51:42 +0000

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

XMission Status — Tue, 30 Sep 2025 16:31:41 +0000

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA Maintenance in Layton 10/9/25

XMission Status — Tue, 30 Sep 2025 16:28:49 +0000

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Murray 10/2/25

XMission Status — Mon, 29 Sep 2025 19:21:23 +0000

**DESCRIPTION**: UTOPIA Maintenance MU017 switch retirement for residential customers 10/2/2025 **CATEGORY**: Network Hardware Device/Replacement - MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT - MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT **SCOPE OF IMPACT**: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 99

PE001 power maintenance 9/27/2025 - Affecting Perry, Tremonton, & Ogden

XMission Status — Sat, 27 Sep 2025 08:14:59 +0000

TICKET SUBJECT: PE001 power maintenance 9/27/2025 DESCRIPTION: UTOPIA Maintenance PE001 power maintenance 9/27/2025 CATEGORY: Power Device/Repair MAINTENANCE START TIME: 09/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 418

MAINTENANCE NOTIFICATION: MR001 - Morgan City, Utah

XMission Status — Sun, 21 Sep 2025 21:27:00 +0000

START: 09/22/2025 12:01 AM MST STOP: 09/26/2025 06:00 AM MST Maintenance will be performed between the hours of midnight to 6AM 9/22/2025 - 9/26/2025. ~765 residential customers will be affected

@xmission.com emails slow to load and login issues

XMission Status — Sat, 20 Sep 2025 22:09:00 +0000

UPDATE: This has been resolved. We are working on the slowness, and the current authentication issues. We have no ETA at this time

webmail.xmission.com loading times - resolved

XMission Status — Sat, 20 Sep 2025 00:30:00 +0000

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Our admins have resolved the issue and have confirmed that our webmail interface is operating as it should be.

webmail.xmission.com loading times

XMission Status — Sat, 20 Sep 2025 00:30:00 +0000

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information. ETR: none.

webmail.xmission.com loading times

XMission Status — Sat, 20 Sep 2025 00:30:00 +0000

Zimbra Upgrade

XMission Status — Wed, 17 Sep 2025 20:08:47 +0000

Scheduled Maintenance: Zimbra upgrade (Sep 17, 10:00 PM–12:00 AM MDT) We will be performing planned maintenance on the Zimbra mail platform tonight, Wednesday, September 17, from 10:00 PM to 12:00 AM MDT. During this window we are retiring the Zimbra 9 MTA/Proxy servers and bringing the Zimbra 10 servers online. This upgrade is part of our rolling migration to Zimbra 10. Impact: This will only impact our private label Zimbra Hosts. Inbound mail will queue and deliver once services are restored. No data loss is expected. https://zimbra.xmission.com will NOT be affected by this.

UTOPIA Planned Maintenance in Morgan MR001

XMission Status — Thu, 04 Sep 2025 05:44:21 +0000

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/04/2025 10:00 PM MST STOP: 09/05/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~34 residential customers will be affected.

UTOPIA Planned Maintenance in Morgan MR001

XMission Status — Thu, 04 Sep 2025 05:43:58 +0000

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/03/2025 10:00 PM MST STOP: 09/04/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~199 residential customers will be affected.

XMission Office Phone System Maintenance

XMission Status — Wed, 03 Sep 2025 15:40:30 +0000

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience. Please be informed of the following: - Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025. - Service Impact: We anticipate some disruptions to our corporate telephone service during this migration. - Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance. We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

XMission Office Phone System Maintenance

XMission Status — Wed, 03 Sep 2025 15:38:49 +0000

Zimbra Maintenance Window – August 31st

XMission Status — Mon, 01 Sep 2025 02:30:00 +0000

Tonight, between 8:30 PM and midnight (MDT), XMission will be performing scheduled license maintenance on our Zimbra mail systems. During this window, some services may be temporarily unavailable: Zimbra administration portal Mobile device connections using ActiveSync/Exchange Normal mail flow will continue: POP/IMAP access will remain available Mail delivery in and out of the system will continue without interruption We appreciate your patience as we complete this maintenance. All services will automatically resume once the maintenance window concludes. --UPDATE-- This maintenance has completed.

FIber Repair in Southern Ute Indian Reseration 8/26/25 11:00 PM - 3:00 AM

XMission Status — Tue, 26 Aug 2025 21:17:51 +0000

We have a maintenance window scheduled for tonight to repair damage to one of our main lines in Ignacio. 44 customers will be impacted. The maintenance runs tonight from 11pm-3am, though we don't expect customers to be offline for that entire timeframe

UTOPIA Emergency Maintenance in Orem OR010

XMission Status — Tue, 26 Aug 2025 12:00:00 +0000

TICKET SUBJECT: Outage- OR010-ADS-7002 DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Device/UnitDead START TIME: 08/26/2025 05:56 AM MDT END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 12 UPDATES: 08/26/2025 07:33 AM MDT - Ticket resolved 08/26/2025 07:33 AM MDT - OR010-ADS-7002 slot 1 was rebooted and restored.

UTOPIA Network Outage Notification for 8/25/2025

XMission Status — Mon, 25 Aug 2025 19:05:00 +0000

Footprint(s) PG003 DESCRIPTION: UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT. Engineering is working on the issue. There are 300+ residential customers affected. UPDATES: 08/25/2025 01:34 PM MDT - This outage was due to a loop. Our engineers were able to identify and fix the issue. 08/25/2025 01:34 PM MDT - Ticket resolved

UTOPIA Network Outage - Footprint(s) PE001, TR001, BR006, TR01-4

XMission Status — Sun, 24 Aug 2025 14:14:00 +0000

UTOPIA Network Outage Notification for 08/24/25 - Footprint(s) PE001, TR001, BR006, TR01-4 DESCRIPTION: UTOPIA has been alerted to an outage in the PE001, TR001, BR006, TR01-4 footprint(s) in Brigham, Tremonton, Perry, UT. Field Services are in transit to the site. There are 2900 UTOPIA customers affected. There is no ETA at this time UTOPIA Network Outage Resolution - 08/24/25 - Footprint(s) TR001. TR002. TR003. TR004. PE001 (SOG001 , LG001) in Tremonton, Perry , UT. RESOLVED: The outage has been resolved. All services have been restored. Power RESOLUTION TIME: 10:00

UTOPIA Scheduled Maintenance in Syracuse

XMission Status — Thu, 21 Aug 2025 04:32:02 +0000

UTOPIA MAINTENANCE: SY001 Syracuse, Utah START: 08/21/2025 10:00 PM MST STOP: 08/22/2025 06:00 AM MST UTOPIA has planned maintenance. All customers will experience a brief outage as we perform maintenance. ~126 residential customers will be affected.

UTOPIA Scheduled Maintenance in Syracuse

XMission Status — Thu, 21 Aug 2025 04:31:00 +0000

DESCRIPTION: UTOPIA Maintenance MNT-SY001-001 fiber relocate CATEGORY: Fiber Relocation/Aerial/PoleChangeout MAINTENANCE START TIME: 08/20/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/21/2025 10:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. UPDATES: 08/21/2025 05:22 AM MDT - The completion time for this maintenance has been moved up to 10 a.m.

Internet Outage in Murray

XMission Status — Wed, 20 Aug 2025 21:57:00 +0000

UTOPIA has informed us an issues affecting XMission Fiber customers in Murray. We will keep you up to date when we get more information. No ETR at this time. This has been resolved. It was due to the extreme heat. Thank you again for your patience.

Internet Outage on Lehi Fiber

XMission Status — Mon, 18 Aug 2025 16:45:00 +0000

Customers in Lehi, UT, are currently experiencing an outage due to a possible fiber cut near Cabinet 36A. Technicians have been dispatched and are locating the damage. Start Date and Time: 08/18 10:45 am Affected Service(s) and Area(s): Internet in the Lehi, UT Area(s) Approximate Number of Customers Affected: 25+ Estimated Time of Repair: Unknown Status: Resolved Outage Cause: Possible Fiber cut Description of Outage: There is currently a fiber outage affecting customers near 800 West and 2500 North in Lehi on Cabinet 36A. Technicians have been dispatched and are currently investigating the cause of the outage.

UTOPIA Clearfield Outage

XMission Status — Sat, 16 Aug 2025 13:50:00 +0000

UTOPIA Network Outage Notification for 08/16/25 - Footprint(s) CF006 DESCRIPTION: UTOPIA has been alerted to an outage in the CF006 footprint(s) in Clearfield, UT. Field Services are in transit to the site. There are 20+ residential customers affected. UTOPIA Network Outage Resolution - 08/16/25 - Footprint(s) CF006 in Clearfield, UT. RESOLVED: The outage has been resolved. All services have been restored. The equipment stop responding and needed to be rebooted to reestablish connection RESOLUTION TIME: 07:50

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

XMission Status — Fri, 15 Aug 2025 04:31:00 +0000

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025 DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

XMission Status — Fri, 15 Aug 2025 04:20:00 +0000

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

XMission Status — Fri, 15 Aug 2025 04:19:00 +0000

Lehi Fiber Scheduled Maintenance

XMission Status — Wed, 13 Aug 2025 06:31:34 +0000

DESCRIPTION: Firmware Upgrade Impact: All XMission users Start Time: 2359 Aug 12, 2025 End Time: 0400 Aug 13, 2025

UTOPIA Emergency Maintenance for Orem

XMission Status — Wed, 13 Aug 2025 04:00:00 +0000

UTOPIA Network Outage Possible fiber cut affecting 47 customers on OR033. Tech has been dispatched. UPDATES: 08/12/2025 11:57 PM MDT - Field service found the fiber cut. Crews are being dispatched to work on repair. NO ETR yet. 08/13/2025 01:41 AM MDT - Crews found the fiber damage is under a driveway/sidewalk. To repair, we will need to saw cut and remove concrete which will be too noisy for a residential neighborhood at night. Crews will begin work after sunup and hopefully begin splicing around noon. The current ETR is 4:00 P.M.

Phishing Email

XMission Status — Tue, 12 Aug 2025 18:20:00 +0000

We are aware of a phishing email claiming to be from XMission, and asking you to download a file. If you received an email that looks like this -- you can delete it, or send it to spam@xmission.com. Thank you for not clicking on any of the links, and providing any of your information. There is also an outage currently affecting one of our Zimbra Email servers. It is currently under investigation by our system administrators. UPDATE -- The Zimbra server issues have been resolved.

Brigham City Outage

XMission Status — Fri, 08 Aug 2025 15:50:00 +0000

UTOPIA has been alerted to an outage in the XMission Fiber Customers in Brigham, UT. Field Services are in transit to the site. Updates will be sent as we know more information. Thank you for your patience. UPDATE Regarding Brigham City outage: 08/08/2025 04:11 PM MDT - More damage was discovered once our techs got onsite. The new ETR is 3AM. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: New ETR 3 A.M. UPDATE: UTOPIA has confirmed services have been restored as of 8:57am. If still having connection issues, we recommend a power cycle of your personal router.

Pleasant Grove Partial Outage - Resolved

XMission Status — Mon, 04 Aug 2025 22:20:00 +0000

UTOPIA has informed us of an outage affecting XMission Fiber customers in Pleasant Grove.

Centerville Outage

XMission Status — Fri, 01 Aug 2025 14:14:00 +0000

UTOPIA has made us aware of outage affecting customers in Centerville - no further information is available at this time. We will keep you updated as we get more info. UTOPIA Network Outage Resolution - 8/1/25 - Footprint(s) CV006 in Centerville, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair RESOLUTION TIME: 12:11 PM

Murray Outage

XMission Status — Mon, 28 Jul 2025 16:36:00 +0000

UPDATES: 07/28/2025 12:08 PM MDT - This appears to be a fiber cut. Field services is investigating where fiber cut is. UTOPIA has made us aware of an outage affecting parts of Murray - We will update when we get more information. Resolution Time: 2:10 PM

Mandatory fiber relocate MNT-OR007-003 7/25/2025 - Resolved

XMission Status — Fri, 25 Jul 2025 14:45:00 +0000

UTOPIA Maintenance Mandatory fiber relocate MNT-OR007-003 7/25/2025 CATEGORY: Fiber Other MAINTENANCE START TIME: 07/25/2025 10:00 PM MDT MAINTENANCE STOP TIME: 07/25/2025 09:30 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. UPDATES: 07/25/2025 09:56 AM MDT - Maintenance completed. Services should be working normally 07/25/2025 07:37 AM MDT - Maintenance is going over allotted time, new ETR is 9:30AM 07/25/2025 06:10 AM MDT - Maintenance is going over allotted time, new ETR is 7:30AM 07/09/2025 09:35 AM MDT - This date had to be moved out one week.

UTOPIA Pleasant Grove Outage - PG003 - Resolved

XMission Status — Thu, 24 Jul 2025 21:09:00 +0000

UTOPIA Network Outage Update: 7/24/2025 - Footprint(s) PG003 in Pleasant Grove, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. Resolution Time: 8 pm

Zimbra Outage

XMission Status — Tue, 22 Jul 2025 17:55:00 +0000

From 10:55 AM to 12:30 PM, outbound email was unavailable and inbound mail experienced delays on our shared Zimbra platform. An automated internal config change disrupted mail server access to authentication services. The issue has been resolved and full functionality restored. An automated change by a Zimbra service disconnected all ongoing database connections internally on the Zimbra cluster. Our Mail Admins are working diligently to rollback the changes. Mail is being queued, and will deliver once resolved. No loss of data is expected.

Yellowstone Fiber

XMission Status — Wed, 16 Jul 2025 03:30:00 +0000

Our connection that Yellowstone Fiber customers use for IPv6 internet access and to any XMission-related site is down. This is currently being investigated with no ETR at this time.

UTOPIA Outage - Brigham City - BR005

XMission Status — Tue, 08 Jul 2025 21:32:00 +0000

UTOPIA Network Outage Notification for 07/08/2025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UTOPIA Network Outage Update: 7/8/2025 - Footprint(s) BR005 in Brigham, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: 3 Hours UTOPIA Network Outage Resolution - 07/08/25 - Footprint(s) BR005 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to hardware failure, resolved by installing new equipment. RESOLUTION TIME: 7:50 PM

UTOPIA Outage: Brigham - BR005

XMission Status — Mon, 07 Jul 2025 22:37:00 +0000

UTOPIA Network Outage Notification for 07/072025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UPDATE: This is due to A/C failure. A/C has restored, and ETA is 9pm this evening.

UTOPIA Outage: Woodland Hills - WH001

XMission Status — Sat, 05 Jul 2025 22:44:00 +0000

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) WH001 DESCRIPTION: UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Field Services are in transit to the site. There are 20 residential customers affected. No ETA at this time UPDATE: UTOPIA Network Outage Update: 07/05/25 - Footprint(s) WH001 in Woodland Hills, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 3:00 AM UPDATE: This has been resolved and was due to a fiber cut.

UTOPIA Outage: Lindon - LI004

XMission Status — Sat, 05 Jul 2025 15:39:00 +0000

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 23 residential customers affected. START TIME: 07:07 UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. No ETA at this time RESOLVED: The outage has been resolved. All services have been restored. Card failure RESOLUTION TIME: 12:40

UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024

XMission Status — Thu, 03 Jul 2025 19:47:00 +0000

UTOPIA Network Outage Resolution - 7/3/2024 - Footprint(s) WV024 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Power outage resolved RESOLUTION TIME: 2:00 UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024 DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 72 residential customers affected.

Outage - PA020 lost TOR and 6450 switch 7/2/2025

XMission Status — Wed, 02 Jul 2025 18:00:00 +0000

TICKET SUBJECT: Outage - PA020 lost TOR and 6450 switch 7/2/2025 TICKET NUMBER: 20377 DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other START TIME: 07/02/2025 11:58 AM MDT END TIME: SCOPE OF IMPACT: Customers affected may be without service. VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 42 UPDATES: 07/02/2025 04:14 PM MDT - Ticket resolved

UTOPIA Lindon Partial Outage - LI009 Footprint

XMission Status — Tue, 17 Jun 2025 18:26:00 +0000

UTOPIA Network Outage Notification for 6/17/25 - Footprint(s) LI009 Outage is now resolved. DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. edge-ut-li009-rtr1 Card on device down Having FSG head to location to assess. CATEGORY: Network Hardware Other START TIME: 06/17/2025 12:26 PM MDT DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. START TIME: 06/17/2025 12:26 PM MDT 51 XMission customers affected. UTOPIA tech is en route to assess.

UTOPIA outage - Layton, footprint LA007

XMission Status — Sat, 14 Jun 2025 15:06:00 +0000

UTOPIA Network Outage Notification for 06/14/25 - Footprint(s) LA007 DESCRIPTION: UTOPIA has been alerted to an outage in the LA007 footprint(s) in Layton, UT. Field Services are in transit There are 45 residential customers affected. START TIME: 09:06 UTOPIA Network Outage Resolution - 06/14/25 - Footprint(s) LA007 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 11:41

XMission Zimbra Email Partial Outage

XMission Status — Tue, 10 Jun 2025 13:30:00 +0000

6/20 9:42 AM UPDATE: The Zimbra account restoration has been complete. We are reviewing fringe cases to make sure all data is complete. Please let us know if there's still problems and we will get them resolved. 6/16/9:30 am UPDATE: Roughly 100 accounts remain in the restore queue, with 50 ongoing restore operations working the last two batches. These are larger mailboxes, so they’re taking a bit longer. If you’re still experiencing issues, give us a call at 801.539.0852 x4. 6/13 10:28 UPDATE: Data is still being restored for our Zimbra hosted email customers. If you are still having trouble logging into your email, please give our support department a call and we can assist you further. 801.539.0852 x 4 Thank you again for your patience. 6/12 07:27 At this stage mailboxes should be accessible through zimbra.xmission.com and can send/receive emails after 6pm 6/11. Older emails are still syncing. Larger mailboxes will take longer to be restored, potentially up to another business day. 06/11 18:06 All accounts have been created, and have started to receive the emails in queue. We don't have an ETA on mailbox data, we are hoping it will be completed tonight. If your email is still having problems logging in or sending/receiving, please get in contact with our support team. 06/11 15:09- UPDATE: The final batch of email accounts to be created has started. Once done, they will be able to send/receive email normally. We expect it to be finished in a couple hours. 06/11 11:09 - UPDATE: We are now around 85% of mailboxes being accessible on the new server. Emails in queue will be delivered as accounts are created, and mail data continue to be restored. 6/11 04:29 Mountain time - UPDATE: The replacement Zimbra server is online with new hardware. Our multi-phase restore process has brought back roughly half of the 2,200 impacted users. We will provide updates as more restore batches are confirmed successful. 21:29 - UPDATE: Progress is still being made, at this point we are letting the restore do it's work. 20:29 - UPDATE: All email accounts will be created tonight and functional. This particular mailbox server that suffered a disastrous hardware failure held the most amount of raw mail data. The restore will take more time due to this. 19:18 - UPDATE: Restoring emails/accounts to the new server is progressing smoothly, and each batch is going faster than the previous one. The majority of the user base will be done after our next batch. 18:22 - UPDATE: We are making good progress on getting all of the accounts moved over and doing some additional testing to make sure they are coming over correctly. We will know more soon and should be able to provide an ETA. 17:18 - UPDATE: Our mail admins are still working on getting all of the impacted accounts moved over to the new server. We hope to have this running properly as soon as possible. 14:10 - UPDATE: New server is up and running! We're currently working on restoring mailbox data in the smoothest and safest way possible. With over 2,300 accounts to process, we're staggering the restores to avoid any further disruptions. Thanks again for your patience! 13:10 - UPDATE: We're actively restoring data for Zimbra Hosted Email users following a server issue. The process is underway but will take time. No mail is lost. Thank you for your continued patience. 12:05 - UPDATE on Zimbra Hosted email issues: Our admins are still working on resolving the issue with one of the servers. ETR approximately one hour. Rest assured messages are in queue and no mail will be lost. Thanks again for your patience. We have been made aware of an outage affecting one of our Zimbra servers. We are currently working with our admins to resolve the issue as soon as possible. No current ETR

UTOPIA Network Outage - Muray MU020 Footprint

XMission Status — Sun, 08 Jun 2025 13:58:00 +0000

UTOPIA Network Outage Notification for 06/08/25 - Footprint(s) MU020 DESCRIPTION: UTOPIA has been alerted to an outage in the MU020 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 85 residential customers affected. START TIME: 07:23 ---UPDATE--- UTOPIA Network Outage Resolution - 06/08/25 - Footprint(s) MU020 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut possibly cause by Rodent followed by Redundancy failure RESOLUTION TIME: 10:54

UTOPIA Network Outage Notification for 06/03/2025 - Footprint(s) LA001 - Resolved

XMission Status — Tue, 03 Jun 2025 13:34:00 +0000

UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 356 residential customers affected. Updates will be sent as we have more information Resolved 8:30

UTOPIA power maintenance in Murray

XMission Status — Fri, 30 May 2025 05:35:56 +0000

TICKET SUBJECT: MU007 power maintenance 5/30/2025 TICKET NUMBER: 19415 DESCRIPTION: UTOPIA Maintenance MU007 power maintenance 5/30/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 05/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/30/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 108

UTOPIA power maintenance in Brigham City

XMission Status — Fri, 30 May 2025 05:35:14 +0000

TICKET SUBJECT: BR001 power maintenance 5/30/2025 TICKET NUMBER: 19417 DESCRIPTION: UTOPIA Maintenance BR001 power maintenance 5/30/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 05/30/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/30/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 137

XMission SIP TRUNK Emergency Maintenance

XMission Status — Mon, 26 May 2025 21:33:00 +0000

XMission’s backend VoIP provider will be performing energy updates that will affect our SIP Trunking customers. We have been notified that these emergency updates will occur on Tuesday, May 27th, from 3:00 a.m. to 5:00 a.m. Mountain Daylight Time (MDT). During the upgrade process, XMission SIP Trunking may be unavailable and/or unresponsive for up to 45 minutes. Once the upgrades are completed, your SIP services should automatically re-authenticate. However, your system may require a reboot and/or manual re-authentication.

XMission Voice Maintenance Schedule

XMission Status — Wed, 21 May 2025 15:11:51 +0000

XMission will be conducting software upgrades for our VoIP system this Saturday morning, May 24th, from midnight to 3:00 a.m. While the upgrades are underway, voice service will remain accessible and uninterrupted. Should you encounter any technical difficulties with your XMission Voice service following this maintenance, it is advisable to reboot your onsite Telephone Adapter.

UPDATE: Emergency Maintenance for Southern Ute Fiber: Fiber Break Located

XMission Status — Tue, 20 May 2025 06:00:00 +0000

--UPDATE-- 4:00pm Connectivity has been restored. --UPDATE-- 11:30am The connection has been up and down as they continue to work on restoring the fiber service. Once we receive confirmation of repair we will notify our customers. Thanks again for your patience. --UPDATE-- 9:35am The fiber cut has been repaired and services have been restored Re: Southern Ute fiber cut outage: The fiber break has now been located and dispatch crews will be working on the repair this morning. We hope to have further updates by 7 AM MT.

Emergency Maintenance for Southern Ute Fiber

XMission Status — Sun, 18 May 2025 11:30:00 +0000

--UPDATE -- 5/20/25 - 9:36am The fiber cut has been repaired and services have been restored. --UPDATE -- 5/19/25 - 5:45pm Our upstream carrier is still trying to locate the break in the fiber, no ETA Thank you again for your patience. --UPDATE-- 5/19/25 - 10:00am We appreciate your patience while we gather more information. We have been told troubleshooting is underway. We will keep you informed regarding this situation as soon as we know more. No ETA Currently we have an outage impacting all Bonfire customers. We have a ticket open with our long haul fiber provider to help restore services as quickly as possible. --UPDATE-- The break in the fiber has been found, however it is located on a network not owned by the fiber transport causing delays in their ability to troubleshoot and repair it. Unfortunately, still no ETA at this time.

Emergency Networking Maintenance

XMission Status — Wed, 14 May 2025 22:14:24 +0000

Maintenance Start Time: 00:00 5/15/2025 Maintenance End Time: 06:00 5/15/2025 The Juniper switch that some colocated equipment uses is exhibiting behavior that might indicate potential instability so we have decided to replace the hardware tonight. The maintenance window will be from midnight until 6 a.m. but we anticipate brief five minute outages when we temporarily move your connection to another switch and then back to the new switch after we have it ready. As always, we apologize for this brief outage but we choose to practice the maxim, "better safe than sorry."

UTOPIA Partial Outage, Murray - MU0007

XMission Status — Sun, 11 May 2025 13:05:00 +0000

UTOPIA Network Outage Notification for 05/11/25 - Footprint(s) MU007 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 26 residential customers affected. START TIME: 07:05 This has since been resolved. If you still see no connection, we recommend power cycling your personal router.

UTOPIA Maintenance - Topology Change for Payson

XMission Status — Wed, 07 May 2025 22:55:39 +0000

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296 DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

XMission Status — Wed, 07 May 2025 21:56:44 +0000

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

UTOPIA Maintenance in Payson 5/20/25

XMission Status — Wed, 07 May 2025 21:55:37 +0000

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Outage, Murray - MU012

XMission Status — Tue, 06 May 2025 22:16:00 +0000

UTOPIA Network Outage, Murray - MU012 START TIME: 05/06/2025 03:57 PM MDT No ETA at this time UPDATE-- This has been resolved. If you experience further issues, we recommend power cycling your personal router.

Bountiful Fiber Maintenance 5/16/25

XMission Status — Wed, 30 Apr 2025 18:38:29 +0000

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Midvale 5/16/25

XMission Status — Wed, 30 Apr 2025 18:37:40 +0000

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

UTOPIA Maintenance in West Valley City 5/16/25

XMission Status — Wed, 30 Apr 2025 18:37:04 +0000

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Murray 5/16/25

XMission Status — Wed, 30 Apr 2025 18:36:26 +0000

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158 DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

Outage, UTOPIA Emergency Maintenance - MU005

XMission Status — Wed, 30 Apr 2025 01:18:00 +0000

UTOPIA has made us aware of emergency maintenance being done, causing an outage in the Murray area. No ETA at this time.

Bonfire Fiber Outage

XMission Status — Sun, 27 Apr 2025 15:26:00 +0000

Our Network Administrators are currently working with our circuit provider connecting our Southern Ute infrastructure to determine the source of this outage. We unfortunately do not have an ETA at this time ----UPDATE---- Service to Ignacio, CO looks to be restored and traffic is confirmed to be passing.

UTOPIA Maintenance in Cedar Hills 5/0/2025

XMission Status — Wed, 23 Apr 2025 17:17:24 +0000

DESCRIPTION: UTOPIA Maintenance CH002 Power Maintenance 5/9/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 170

UTOPIA Maintenance in Bountiful. 5/9/2025

XMission Status — Wed, 23 Apr 2025 17:16:52 +0000

DESCRIPTION: UTOPIA Maintenance BF006 Power Test 5/9/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 17

UTOPIA Maintenance in Lindon 5/9/2025

XMission Status — Wed, 23 Apr 2025 17:15:53 +0000

DESCRIPTION: UTOPIA Maintenance LI001 switch retirement 5/9/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 05/13/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/13/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 46

UTOPIA Maintenance in West Haven 5/9/2025

XMission Status — Wed, 23 Apr 2025 17:14:52 +0000

DESCRIPTION: UTOPIA Maintenance Forced fiber relocate OSP-WHV-04-016 CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 52

UTOPIA Maintenance in Payson 5/06/25

XMission Status — Mon, 21 Apr 2025 16:29:07 +0000

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02

XMission Status — Mon, 21 Apr 2025 16:28:30 +0000

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960 DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance in Murray 5/02/25

XMission Status — Mon, 21 Apr 2025 16:27:27 +0000

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Brigham City. 5/02/25

XMission Status — Mon, 21 Apr 2025 16:26:53 +0000

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Pleasant Grove 5/02/25

XMission Status — Mon, 21 Apr 2025 16:25:27 +0000

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954 DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

UTOPIA Network Outage Notification for 04/14/2025 - Footprint(s) MD004

XMission Status — Mon, 14 Apr 2025 07:00:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the MD004 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 100+ residential customers affected. START TIME: ~1am RESOLVED: The outage has been resolved. All services have been restored. Power shortage RESOLUTION TIME: 3:37AM

UTOPIA Maintenance in Lindon

XMission Status — Fri, 11 Apr 2025 03:55:02 +0000

TICKET SUBJECT: LI001 topology change 4/11/2025 TICKET NUMBER: 18681 DESCRIPTION: UTOPIA Maintenance LI001 topology change 4/11/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 93

UTOPIA Maintenance in Perry

XMission Status — Fri, 11 Apr 2025 03:54:08 +0000

TICKET SUBJECT: PE001 topology change 4/11/2025 TICKET NUMBER: 18679 DESCRIPTION: UTOPIA Maintenance PE001 topology change 4/11/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 414

UTOPIA Maintenance in Pleasant Grove

XMission Status — Fri, 11 Apr 2025 03:53:44 +0000

TICKET SUBJECT: PG005 stacking topology change 4/11/2025 TICKET NUMBER: 18678 DESCRIPTION: UTOPIA Maintenance PG005 stacking topology change 4/11/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 65

UTOPIA Maintenance in Syracuse

XMission Status — Fri, 11 Apr 2025 03:52:45 +0000

TICKET SUBJECT: SY007 power maintenance/testing 4/11/2025 TICKET NUMBER: 18668 DESCRIPTION: UTOPIA Maintenance SY007 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 111

UTOPIA Maintenance in West Valley City

XMission Status — Fri, 11 Apr 2025 03:51:47 +0000

TICKET SUBJECT: WV042 power maintenance/testing 4/11/2025 TICKET NUMBER: 18669 DESCRIPTION: UTOPIA Maintenance WV042 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 221

UTOPIA Maintenance in West Haven/Syracuse 4.25.25

XMission Status — Wed, 09 Apr 2025 20:51:12 +0000

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY: MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Pleasant Grove 4.25.25

XMission Status — Wed, 09 Apr 2025 20:50:26 +0000

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in Payson 4.29.25

XMission Status — Wed, 09 Apr 2025 20:49:40 +0000

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859 DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Heber/Park City. 4.25.25

XMission Status — Wed, 09 Apr 2025 20:49:00 +0000

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858 DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Midvale 4.26.25

XMission Status — Wed, 09 Apr 2025 20:43:03 +0000

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in West Point 4.25.25

XMission Status — Wed, 09 Apr 2025 20:42:15 +0000

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Cedar Hills 4.25.25

XMission Status — Wed, 09 Apr 2025 20:41:05 +0000

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856 DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in South Jordan 4.18.2025

XMission Status — Wed, 02 Apr 2025 19:29:55 +0000

TICKET SUBJECT: SJ001 power maintenance 4/18/2025 TICKET NUMBER: 18759 DESCRIPTION: UTOPIA Maintenance SJ001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 1

UTOPIA Maintenance in Payson 4/22/2025

XMission Status — Wed, 02 Apr 2025 19:28:33 +0000

DESCRIPTION: UTOPIA Maintenance PA011 topology change 4/22/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

UTOPIA Maintenance in West Point 4.18.2025

XMission Status — Wed, 02 Apr 2025 19:27:20 +0000

DESCRIPTION: UTOPIA Maintenance WP001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

UTOPIA Maintenance in Payson 4.17.2025 DAYTIME

XMission Status — Wed, 02 Apr 2025 19:24:34 +0000

DESCRIPTION: UTOPIA Maintenance PA004 switch retirement 4/17/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 04/17/2025 08:00 AM MDT MAINTENANCE STOP TIME: 04/17/2025 12:00 PM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 27

Tremonton & Perry Outage

XMission Status — Sat, 22 Mar 2025 19:00:00 +0000

UTOPIA Network Outage Resolution - 03/22/25 - Footprint(s) TR001, PE001 in Tremonton, and Perry, UT. RESOLVED: The outage has been resolved. All services have been restored. MDA card failure RESOLUTION TIME: 17:21 UPDATE -- UTOPIA has been made aware of an outage affecting customers in Tremonton. A field technician is en route to determine the source of the issue. No ETA at this time. UPDATE -- UTOPIA Network Outage Notification for 03/22/25 - Footprint(s) TR001 DESCRIPTION: UTOPIA has been alerted to an outage in the TR001, and PE001 footprint(s) in Tremonton and Perry, UT. There are 20+ residential customers affected. NET-ENG is working to resolve MDA issue.

UTOPIA | West Valley City | WVC032 Topology Change

XMission Status — Fri, 21 Mar 2025 06:00:00 +0000

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

XMission Corp Phone Maintenance.

XMission Status — Thu, 20 Mar 2025 18:22:26 +0000

This anticipated migration is intended to enhance the quality and reliability of our communication services, thereby improving our customer experience. Please be advised of the following: - Migration Time: The transition will occur between 6:00 a.m. and 12:00 p.m. on March 21, 2025 - Service Impact: We anticipate no disruptions to our corporate telephone service during this migration. All XMission services, including Sales, Billing, and Technical Support, will remain accessible via 801-539-0852. However, if any issues arise, please contact us at our Toll Free number 877-964-7746. - Support: During the migration period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance. We appreciate your understanding and cooperation during this transition. We eagerly anticipate continuing to serve you with enhanced services through our new carrier

UTOPIA Maintenance CF004 topology change 4/4/2025

XMission Status — Wed, 19 Mar 2025 18:43:45 +0000

DESCRIPTION: UTOPIA Maintenance CF004 topology change 4/4/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 23

UTOPIA Maintenance WV030 topology change 4/4/2025

XMission Status — Wed, 19 Mar 2025 18:42:27 +0000

DESCRIPTION: UTOPIA Maintenance WV030 topology change 4/4/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 82

UTOPIA Maintenance TR001, TR002, TR003, TR004 code upgrade and topology change 4/4/2025

XMission Status — Wed, 19 Mar 2025 18:41:16 +0000

DESCRIPTION: UTOPIA Maintenance TR001, TR002, TR003, TR004 code upgrade and topology change 4/4/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 52 RESIDENTIAL CUSTOMERS: 793

UTOPIA Maintenance SY006 power maintenance 4/4/2025

XMission Status — Wed, 19 Mar 2025 18:39:11 +0000

DESCRIPTION: UTOPIA Maintenance SY006 power maintenance 4/4/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 154

UTOPIA Maintenance WV021 power maintenance 4/4/2025

XMission Status — Wed, 19 Mar 2025 18:37:52 +0000

DESCRIPTION: UTOPIA Maintenance WV021 power maintenance 4/4/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 42

UTOPIA Outage Clearfield - Resolved

XMission Status — Wed, 19 Mar 2025 14:55:00 +0000

We have been notified about an outage in the city of Clearfield affecting about 50 customers. We will be posting updates as we get them. This has been resolved as of 9:35 AM Resolution: Device was rebooted

UTOPIA Outage - Clearfield

XMission Status — Wed, 19 Mar 2025 14:50:00 +0000

We have been alerted to an outage in Clearfield affecting about 50 customers. We will be posting updates as we get them No current ETA

Emergency Maintenance for Soutern Ute / Bonfire Fiber in Colorado

XMission Status — Fri, 14 Mar 2025 10:10:00 +0000

UPDATE: RESOLVED. 14 Mar 2025 3:51 p.m. MDT Southern Ute Reservations residents, please watch email for a forthcoming announcement with outage details and a Service Outage Credit early next week. *** Our monitoring systems have indicated our connection to Bonfire Fiber in Colorado is currently experiencing an outage. Our network team is investigating the cause UPDATE 3:00 PM MDT: this outage is caused by a Lumen transport circuit in Northern Colorado. We are still awaiting full diagnosis and repair. As of this time there remains no ETR.

UTOPIA Maintenance in Pleasant Grove. 3/28/25

XMission Status — Wed, 12 Mar 2025 18:26:44 +0000

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

UTOPIA Maintenance in Cedar Hills 3/28/25

XMission Status — Wed, 12 Mar 2025 18:25:10 +0000

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Syracuse. 3/28/25

XMission Status — Wed, 12 Mar 2025 18:23:51 +0000

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Clearfield. 3/28/25

XMission Status — Wed, 12 Mar 2025 18:22:34 +0000

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in West Haven 3/28/25

XMission Status — Wed, 12 Mar 2025 18:20:42 +0000

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Lindon Partial Outage

XMission Status — Tue, 11 Mar 2025 18:50:00 +0000

UTOPIA has confirmed a partial outage in Lindon. They do have a tech on-site and it is looking to be due to a failing fan. No ETA at this time. UTOPIA Network Outage Resolution - 03/11/2025 - Footprint(s) LI005 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed fan on chassis. Replaced fan and restored chassis RESOLUTION TIME: 03/11/2025 1:07PM

UTOPIA Network Outage Notification for 03/07/2025 - Footprint(s) LA021

XMission Status — Fri, 07 Mar 2025 17:27:00 +0000

This has been resolved. DESCRIPTION: UTOPIA has been alerted to an outage in the LA021 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 40 residential customers affected. Updates will be sent as we know more information

UTOPIA Maintenance in Syracuse 3/21/25

XMission Status — Wed, 05 Mar 2025 19:47:11 +0000

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Midvale 3/21/25

XMission Status — Wed, 05 Mar 2025 19:46:05 +0000

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in West Valley City 3/21/25

XMission Status — Wed, 05 Mar 2025 19:28:31 +0000

Multiple Footprints: DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68 TICKET NUMBER: 18392 DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24 DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29 DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

UTOPIA Maintenance in Syracuse 3.14.25

XMission Status — Tue, 04 Mar 2025 19:58:17 +0000

DESCRIPTION: UTOPIA Maintenance SY003 Power maintenance 3/14/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

Southern Ute Fiber Maintenance 2/5/2025

XMission Status — Tue, 04 Mar 2025 17:52:58 +0000

A Fiber Distribution Hub requires relocation to accommodate growth. The maintenance requires us to disconnect the fibers at the FDH and secure them while construction lifts the FDH and digs around the base to move the FDH over about 6 inches in order for the feeder duct to the FDH to be repositioned. The window will be from 10PM unto 4AM. Based on this move, we believe we will be done within a couple of hours at the most, barring any unforeseen issues. Affected customers should expect significant downtime during the operational window. Number of customers affected: 5

UTOPIA Maintenance Decommission in Orem

XMission Status — Fri, 28 Feb 2025 04:13:31 +0000

DESCRIPTION: UTOPIA Maintenance Decommission OR021 router 2/28/2025 CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 67

UTOPIA Scheduled Maintenance in Orem

XMission Status — Fri, 28 Feb 2025 04:12:39 +0000

DESCRIPTION: UTOPIA Maintenance Orem ring redundancy test 2/28/2025 CATEGORY: Network Hardware Device/Testing MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 561

UTOPIA Scheduled Maintenance in West Valley City

XMission Status — Fri, 28 Feb 2025 04:12:10 +0000

DESCRIPTION: UTOPIA Maintenance WV042 topology change 2/28/2025 CATEGORY: Network Hardware Device/Testing MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

XMission Yellowstone Fiber Emergency Maintenance

XMission Status — Thu, 27 Feb 2025 23:00:00 +0000

Tonight a server experienced high load and unplanned reboots. Our admin performed emergency maintenance to restore functionality. This would have impacted traffic for all Yellowstone Fiber customers. Impact window would have been initially light impact around 4pm to 7pm. Then the major issues occurred during 7pm to 8:12pm.

UTOPIA Maintenance in West Valley City. 3.14.25

XMission Status — Wed, 26 Feb 2025 23:06:09 +0000

DESCRIPTION: UTOPIA Maintenance WV012 topology change 3/14/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Payson 3.14.25

XMission Status — Wed, 26 Feb 2025 22:56:34 +0000

DESCRIPTION: UTOPIA Maintenance PA016 power maintenance 3/14/2025 CATEGORY: MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 35

UTOPIA Maintenance in Draper 3/7/25

XMission Status — Thu, 20 Feb 2025 18:11:14 +0000

DESCRIPTION: UTOPIA Maintenance DR001 power maintenance 3/7/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 2/27/25

XMission Status — Thu, 20 Feb 2025 18:10:14 +0000

DESCRIPTION: UTOPIA Maintenance Orem ring redundancy test 2/27/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 02/27/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 47 RESIDENTIAL CUSTOMERS: 479

UTOPIA Maintenance in American Fork 2/28/25

XMission Status — Thu, 20 Feb 2025 18:09:23 +0000

DESCRIPTION: UTOPIA Maintenance AF001 power maintenance and testing 2/28/2025 CATEGORY: MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Syracuse 2/28/25

XMission Status — Thu, 20 Feb 2025 18:07:15 +0000

DESCRIPTION: UTOPIA Maintenance SY001 power maintenance 2/28/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 157

UTOPIA Maintenance in Syracuse 3/7/25

XMission Status — Thu, 20 Feb 2025 18:06:07 +0000

DESCRIPTION: UTOPIA Maintenance SY002 power maintenance 3/7/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 123

UTOPIA Maintenance in West Valley City 3/7/25

XMission Status — Thu, 20 Feb 2025 18:04:09 +0000

DESCRIPTION: UTOPIA Maintenance WV003 topology change CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 14 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Murray 3/7/25

XMission Status — Thu, 20 Feb 2025 18:02:56 +0000

DESCRIPTION: UTOPIA Maintenance MU013 topology change CATEGORY: Network Hardware Other MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 140

UTOPIA Maintenance Emergency fiber repair MU007.2.7 02/18/2025

XMission Status — Tue, 18 Feb 2025 22:00:00 +0000

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair MU007.2.7 02/18/2025 CATEGORY: Fiber Repair/UndergroundCableDamage MAINTENANCE START TIME: 02/18/2025 03:00 PM MST MAINTENANCE STOP TIME: 02/18/2025 07:00 PM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

UTOPIA Power maintenance in West Valley City

XMission Status — Fri, 14 Feb 2025 05:49:05 +0000

DESCRIPTION: UTOPIA Maintenance WV029 Power maintenance 2/14/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Power maintenance in Layton

XMission Status — Fri, 14 Feb 2025 05:48:28 +0000

DESCRIPTION: UTOPIA Maintenance LA022 Power maintenance 2/14/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 208

UTOPIA Power Maintenance in Layton

XMission Status — Fri, 07 Feb 2025 03:52:12 +0000

DESCRIPTION: UTOPIA Maintenance LA017 power maintenance 2/7/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 19 RESIDENTIAL CUSTOMERS: 62

UTOPIA Maintenance Retire in Layton

XMission Status — Fri, 07 Feb 2025 03:50:40 +0000

DESCRIPTION: UTOPIA Maintenance Retire LA024-ADS-2001 2/7/2025 CATEGORY: Network Hardware Device/Replacement MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 1

UTOPIA Emergency Maintenance in Midvale 2/6/25

XMission Status — Thu, 06 Feb 2025 01:08:14 +0000

DESCRIPTION: UTOPIA Maintenance EMERGENCY power maintenance at MD004 CATEGORY: Power Device/NewInstallation MAINTENANCE START TIME: 02/06/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/06/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

UTOPIA Maintenance Emergency fiber damage repair Murray

XMission Status — Sat, 01 Feb 2025 03:13:35 +0000

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair MU016.8 1/31/2025 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 01/31/2025 10:00 PM MST MAINTENANCE STOP TIME: 02/01/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance Orem Ring topology change

XMission Status — Fri, 31 Jan 2025 07:56:03 +0000

DESCRIPTION: UTOPIA Maintenance Orem Ring topology change 1/31/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 47 RESIDENTIAL CUSTOMERS: 488

UTOPIA Power Maintenance in Layton

XMission Status — Fri, 31 Jan 2025 07:55:38 +0000

DESCRIPTION: UTOPIA Maintenance LA011 power maintenance CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 353

UTOPIA Power Maintenance in Payson

XMission Status — Fri, 31 Jan 2025 07:51:10 +0000

DESCRIPTION: UTOPIA Maintenance PA004 power maintenance 1/31/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/31/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 175

UTOPIA Emergency Maintenance in Midvale & Murray

XMission Status — Fri, 31 Jan 2025 05:00:00 +0000

DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate MAINTENANCE START TIME: 01/30/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/31/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579 After the work on 29-30th, continued work is necessary to finish migration. Emergency continued maintenance slot set for following night.

UTOPIA Power Maintenance in West Valley City 2/7/25

XMission Status — Thu, 30 Jan 2025 18:43:56 +0000

DESCRIPTION: UTOPIA Maintenance WV036 Power maintenance 2/7/2025 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 46

UTOPIA Maintenance in Perry. 2/7.25

XMission Status — Thu, 30 Jan 2025 18:41:56 +0000

DESCRIPTION: UTOPIA Maintenance PE001 topology change 2/7/2025 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 278

UTOPIA Maintenance in Murray City 2/7/25

XMission Status — Thu, 30 Jan 2025 18:39:46 +0000

DESCRIPTION: UTOPIA Maintenance MU001 device retirement 2/7/2025 CATEGORY: Network Hardware Device/Replacement SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 33 RESIDENTIAL CUSTOMERS: 13

UTOPIA Outage | Midvale, Murray

XMission Status — Thu, 30 Jan 2025 13:00:00 +0000

UTOPIA has reported this has been complete. UTOPIA is reporting the scheduled maintenance affecting some of our customers in Midvale and Murray that was performed overnight is currently going past the expected resolution time of 6 AM. Splicing is being finalized. No ETR currently but updates will be posted as they are received

Zimbra Server Maintenenace

XMission Status — Tue, 28 Jan 2025 17:10:57 +0000

On 01/29/2025 (10 PM–12 AM MST), XMission will be rolling out a security patch update on all our Zimbra servers. Expected downtime is minimal—around five minutes per server for a quick restart.

Tremonton Outage

XMission Status — Fri, 24 Jan 2025 20:12:00 +0000

We have been made aware of an outage affecting UTOPIA customers that are located in Tremonton. Our system administrators are currently working with UTOPIA in restoring services as quickly as possible. There is no ETR at this time UTOPIA Network Outage Notification for 1/24/2025 - Footprint(s) TR003 DESCRIPTION: UTOPIA has been alerted to an outage in the TR003 footprint(s) in Tremonton, UT. Engineering is assessing. There are Approximately 200 residential customers affected. UTOPIA Network Outage Resolution - 1/24/2025 - Footprint(s) TR003 in Tremonton, UT. RESOLVED: The outage has been resolved. All services have been restored. Card reboot RESOLUTION TIME: 2:50 PM

UTOPIA Maintenance in Murray Area 1/29/25-1/30/25

XMission Status — Wed, 22 Jan 2025 15:20:00 +0000

This is complete DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate MAINTENANCE START TIME: 01/29/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/30/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

UTOPIA Maintenance | WV033 Core Upgrade

XMission Status — Wed, 22 Jan 2025 08:18:13 +0000

TICKET NUMBER: 17730 DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

West Valley City Outage

XMission Status — Wed, 15 Jan 2025 18:55:00 +0000

UTOPIA Network Outage Resolution - 01/15/2025 - Footprint(s) WV015 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:58 AM UTOPIA Network Outage Notification for 01/15/2025 - Footprint(s) WV015 DESCRIPTION: UTOPIA has been alerted to an outage in the WV015 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected.

Zimbra Mail server issues

XMission Status — Sun, 12 Jan 2025 22:36:00 +0000

We are having issues with our Zimbra server cluster and some customers may have issues signing into their Zimbra email accounts. We will continue to post updates as our systems administrators work on resolving the issue.

West Valley City - Outage

XMission Status — Fri, 10 Jan 2025 17:25:00 +0000

UPDATE: This has been fixed as of 11:00 am. WE have been informed by UTOPIA to an outage in the WV030 footprint(s) in West Valley City, UT. Field Services are in transit to the site. No ETA at this time. We will keep you updated.

UTOPIA Maintenance in Orem 1/24/25 (Two events)

XMission Status — Thu, 09 Jan 2025 21:15:46 +0000

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253 SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 1/21/25

XMission Status — Thu, 09 Jan 2025 21:12:46 +0000

TICKET NUMBER: 17730 DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023

XMission Status — Thu, 09 Jan 2025 20:27:00 +0000

UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023 DESCRIPTION: UTOPIA has been alerted to an outage in the MU023 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 14 residential customers affected. UTOPIA Network Outage Update: 01/09/2025 - Footprint(s) MU023 in Murray, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM UTOPIA Network Outage Resolution - 1/9/2025 - Footprint(s) MU023 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Squirrel Chew - Fiber cut RESOLUTION TIME: 5:40 PM

Emergency Lehi Fiber Repair

XMission Status — Thu, 09 Jan 2025 15:00:00 +0000

Emergency Fiber Repair in Lehi - Some customers may experience a 30-45 minute outage while the fiber is being spliced. Start Time: 8 a.m. End Time: 4 p.m.

UTOPIA Maintenance in Centerville 1/24/25

XMission Status — Wed, 08 Jan 2025 22:08:54 +0000

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in West Valley City 1/24/25

XMission Status — Wed, 08 Jan 2025 22:07:41 +0000

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

Network Maintenance in Denver: Potential DegradationColorado 1/17/25

XMission Status — Fri, 03 Jan 2025 20:49:08 +0000

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

UTOPIA Maintenance in Orem - power testing

XMission Status — Fri, 03 Jan 2025 07:32:47 +0000

DESCRIPTION: UTOPIA Maintenance OR011 power testing 1/3/25 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Layton - power testing/upgrade

XMission Status — Fri, 03 Jan 2025 07:32:18 +0000

DESCRIPTION: UTOPIA Maintenance LA006 power testing / upgrade 1/3/25 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

UTOPIA Maintenance in Orem - topology change

XMission Status — Fri, 03 Jan 2025 07:31:46 +0000

DESCRIPTION: UTOPIA Maintenance OR017 topology change 1/3/25 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

West Valley City Outage

XMission Status — Tue, 31 Dec 2024 21:50:00 +0000

We have been made aware of an outage affecting customers located in West Valley City - More information will be provided as we receive it. No ETA at this time. UTOPIA Network Outage Notification for 12/31/2024 - Footprint(s) Numerous WV footprints. DESCRIPTION: UTOPIA has been alerted to an outage in Numerous WV footprints in West Valley, UT. We are looking into the issue. There are 350 residential and business customers affected. UTOPIA Network Outage Resolution - 12/31/2024 - Footprint(s) WV010, WV016, WV020 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Rebooted multiple ADS's RESOLUTION TIME: 4:45 PM

UTOPIA Maintenance Redundancy testing in Orem 1/10/25

XMission Status — Tue, 31 Dec 2024 18:45:13 +0000

Network Hardware Device/Testing MAINTENANCE START TIME: 01/10/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/10/2025 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 29 RESIDENTIAL CUSTOMERS: 149

Murray Outage

XMission Status — Sat, 21 Dec 2024 19:58:00 +0000

UTOPIA Network Outage Update: 12/21/24 - Footprint(s) MU016 in Murray, UT. UPDATE: This outage is due to a fiber cut (Rodent.) Field Services are working on resolving the issue. ETR: 06:00 AM 12/22/24 (aprx) UPDATE UTOPIA Network Outage Resolution - 12/22/24 - Footprint(s) MU016 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cut RESOLUTION TIME: 12:00

Artspace Commons Building B Maintenance

XMission Status — Wed, 18 Dec 2024 16:57:15 +0000

Network Administrators will be performing Maintenance on equipment on January 2nd, 12:00 AM. Users may see internet down sporadically for up to an hour, and up to 55 customers may be affected.

Zimbra Emergency Maintenance - Zms02

XMission Status — Sun, 15 Dec 2024 12:50:00 +0000

This morning one of the mail servers in the Zimbra mail cluster, zms02, has locked up preventing customer access. Admins are investigating the cause. At this time mail is being spooled in our mail transit infrastructure, no email is expected to be lost while our admins work towards a resolution. UPDATE - - - Maintenance has bee completed, you should see mail flowing normally now.

Zimbra Outage

XMission Status — Sat, 14 Dec 2024 16:00:00 +0000

We are currently experiencing technical difficulties with some of our Zimbra hosted email services. Our system administrators are currently working on them, and we will update further as we receive updates. UPDATE - ZMS02 is now operational. There may be some slowness in the next 4 hours, but the server is fully operational.

UTOPIA Power Maintenance in Murray

XMission Status — Fri, 13 Dec 2024 06:12:35 +0000

DESCRIPTION: UTOPIA Maintenance MU015 power test 12/13/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 12/13/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/13/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 59

UTOPIA | West Valley City | Scheduled Maintenance 12-04-24 - WVC038

XMission Status — Thu, 05 Dec 2024 05:00:00 +0000

UTOPIA is performing scheduled maintenance in West Valley City affecting ~100 residential customers in the area due to a UDOT relocation. Maintenance window: 12-04-24 10:00PM - 12-05-24 06:00 AM

UTOPIA Maintenance Orem1/3/25

XMission Status — Wed, 04 Dec 2024 21:29:55 +0000

DESCRIPTION: UTOPIA Maintenance OR017 topology change 1/3/25 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

UTOPIA Maintenance Layton 12/06/2024

XMission Status — Wed, 04 Dec 2024 21:28:25 +0000

DESCRIPTION: UTOPIA Maintenance LA006 emergency code upgrade CATEGORY: Network Hardware Device/Repair MAINTENANCE START TIME: 12/06/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/06/2024 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 25

UTOPIA Maintenance West Valley City - power upgrade 12/18/2024

XMission Status — Wed, 04 Dec 2024 21:26:37 +0000

DESCRIPTION: UTOPIA Maintenance WV033 power upgrade 12/18/2024 CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 12/18/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/18/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

UTOPIA Maintenance Layton - power testing / upgrade 1/3/25

XMission Status — Wed, 04 Dec 2024 21:25:14 +0000

DESCRIPTION: UTOPIA Maintenance LA006 power testing / upgrade 1/3/25 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

UTOPIA Maintenance Orem - power testing 1/3/25

XMission Status — Wed, 04 Dec 2024 21:23:13 +0000

DESCRIPTION: UTOPIA Maintenance OR011 power testing 1/3/25 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

Bozeman Issues

XMission Status — Tue, 03 Dec 2024 19:25:00 +0000

UPDATE: This looks to be a possible DNS issue - as a work around you can update your DNS servers in your router to Google, 8.8.8.8 or Cloudflare, 1.1.1.1. While we look into updating to an alternate route. We are currently investigating issues affecting our customer in Bozeman, MT. Our Network admins are hard at work. We thank you for your patience. More to come once we determine the issue. This has been resolved as of 6:20PM MST.

UTOPIA Network Outage Notification for 11/30/24 - Footprint(s) MU026

XMission Status — Sat, 30 Nov 2024 19:53:00 +0000

UTOPIA Network Outage Notification for 11/30/24 - Footprint(s) MU026 DESCRIPTION: UTOPIA has been alerted to an outage in the MU026 footprint(s) in Murray, UT. Technician transit to the site. There are 22 residential customers affected. START TIME: 12:05 SCOPE OF IMPACT: All cust UTOPIA Network Outage Resolution - 11/30/24 - Footprint(s) MU026 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Card slot 8 hung after Power Outage RESOLUTION TIME: 1:43 PM

UTOPIA Network Outage Notification for 11/26/2024 - Footprint(s) OR013 - Resolved

XMission Status — Tue, 26 Nov 2024 17:37:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 24 residential customers affected. Updates will be sent as we know RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:00 AM

UTOPIA Maintenance in Orem - Ring Redundancy Test

XMission Status — Fri, 22 Nov 2024 09:22:00 +0000

DESCRIPTION: UTOPIA Maintenance OR014 ring redundancy test 11/22/2024 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 11/22/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in Orem - Redundancy Test

XMission Status — Fri, 22 Nov 2024 09:22:00 +0000

DESCRIPTION: UTOPIA Maintenance OR038 redundancy test 11/22/2024 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 11/22/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 154

UTOPIA Maintenance in Orem - Ring Redundancy Test

XMission Status — Fri, 22 Nov 2024 09:21:00 +0000

DESCRIPTION: UTOPIA Maintenance OR002 Ring redundancy test 11/22/2024 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 11/22/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 86

UTOPIA Maintenance in Centerville - Power Maintenance / Testing

XMission Status — Fri, 22 Nov 2024 09:20:00 +0000

DESCRIPTION: UTOPIA Maintenance CV004 power maintenance / testing 11/22/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 11/22/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 215

UTOPIA Maintenance in Murray - Power Maintenance / Testing

XMission Status — Fri, 22 Nov 2024 09:20:00 +0000

DESCRIPTION: UTOPIA Maintenance MU012 power maintenance / testing CATEGORY: Power Device/Testing MAINTENANCE START TIME: 11/22/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 93

UTOPIA Maintenance West Valley City 12/04/24

XMission Status — Wed, 20 Nov 2024 19:17:08 +0000

DESCRIPTION: UTOPIA Maintenance OSP-WV038-006 UDOT relocate 12/4/2024 CATEGORY: Fiber Relocation/Aerial/MakeReady MAINTENANCE START TIME: 12/04/2024 10:00 PM MST MAINTENANCE STOP TIME: 12/05/2024 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 9

UTOPIA maintenance in Orem 11/21/24

XMission Status — Wed, 20 Nov 2024 18:35:00 +0000

TICKET NUMBER: 17288 DESCRIPTION: UTOPIA Maintenance OR011 Emergency power maintenance 11/21/2024 CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA Emergency Maintenance in West Valley City (minor impact). 11/20/24

XMission Status — Wed, 20 Nov 2024 18:33:07 +0000

DESCRIPTION: UTOPIA Maintenance WV011.6 Emergency fiber repair 11/20/2024 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 11/20/2024 10:00 PM MST MAINTENANCE STOP TIME: 11/21/0024 06:00 AM LMT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 4

UTOPIA Emergency Maintenance in West Valley City 11/21/24

XMission Status — Wed, 20 Nov 2024 18:31:19 +0000

DESCRIPTION: UTOPIA Maintenance WV011 Emergency power maintenance CATEGORY: Power Device/Replacement MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

Scheduled Generator Maintenance

XMission Status — Mon, 18 Nov 2024 23:54:30 +0000

Starting approx. 1 p.m. on Tuesday, November 15th until about 5 p.m. on Wednesday, November 16th, XMission's Generators will be offline due to some maintenance of the power infrastructure. XMission expects no issues to arise, but there will be a risk of an outage if Rocky Mountain Power has an outage within this window. Our UPS system will be online so brownouts will be mitigated.

UTOPIA Network Outage in Layton Footprint LA025

XMission Status — Sun, 17 Nov 2024 12:00:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the LA025 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 160 residential customers affected. Updates will be sent as we know more information. START TIME: 5:05 a.m. SCOPE OF IMPACT: All customers affected will be without service. RESOLVED: The outage has been resolved. All services have been restored. Hung Switch RESOLUTION TIME: 7:15 AM

Power Maintenance affecting Lehi Fiber

XMission Status — Thu, 14 Nov 2024 06:00:00 +0000

Tonight at 11pm we were made aware that at the data-center hosting XMission's Cross Connection to Lehi's fiber network, there were unintended side effects of power maintenance. Technicians are on site working to complete the maintenance and stabilize the connection. At 2am the restore was completed. Services should not be properly operational.

Southern Ute Fiber Connectivity Issues

XMission Status — Thu, 14 Nov 2024 06:00:00 +0000

Tonight at 11pm we were made aware that at the data-center hosting XMission's Cross Connection to the Southern Ute's fiber network, there were unintended side effects of power maintenance. Technicians are on site working to complete the maintenance and stabilize the connection. At this time limited internet routing is working due to some re-routes we were able to achieve, but IP address renewals will fail until the maintenance at the cross connect point is completed. At 2pm the restore has been completed. Services should now be properly operational.

UTOPIA Network Outage Notification for 11/09/2024 - Footprint(s) LA020

XMission Status — Sat, 09 Nov 2024 16:02:00 +0000

UTOPIA Network Outage Notification for 11/09/2024 - Footprint(s) LA020 DESCRIPTION: UTOPIA has been alerted to an outage in the LA020 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 26 residential customers affected. START TIME: 09:02 UTOPIA Network Outage Update: 11/09/24 - Footprint(s) LA020 in Layton, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM UTOPIA Network Outage Resolution - 11/09/24 - Footprint(s) LA020 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut cause by rodent / Squirrel RESOLUTION TIME: 6:00 PM

UTOPIA - West Valley City wv027 - Fiber Cut

XMission Status — Wed, 06 Nov 2024 06:40:00 +0000

UPDATE 2: No current ETR. UPDATE: Current ETR: 12:00 PM MT UTOPIA is repairing a fiber cut which resulted in loss of connection for ~60 of our customers in West Valley City, including our customers located at Milburn Manor Estates. UTOPIA Network Outage Resolution - 11/6/2024 - Footprint(s) WV027 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber dmg RESOLUTION TIME: 4:00 PM

UTOPIA Emergency Maintenance Murray. 11/4/2024

XMission Status — Mon, 04 Nov 2024 19:22:52 +0000

DESCRIPTION: UTOPIA Maintenance MU015.5 emergency fiber repair 11/04/2024 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 11/04/2024 03:00 PM MST MAINTENANCE STOP TIME: 11/04/2024 07:00 PM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

UTOPIA Maintenance in Murray 11/15/2024

XMission Status — Fri, 01 Nov 2024 16:09:21 +0000

DESCRIPTION: UTOPIA Maintenance MU012 power maintenance 11/15/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 139

UTOPIA Maintenance in Orem 11/15/2025

XMission Status — Thu, 31 Oct 2024 21:27:27 +0000

DESCRIPTION: UTOPIA Maintenance OR028 topology change 11/15/2024 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

UTOPIA Maintenance in West Valley City 11/15/2025

XMission Status — Thu, 31 Oct 2024 21:26:27 +0000

DESCRIPTION: UTOPIA Maintenance WV038 topology change 11/15/2024 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 19

UTOPIA Maintenance in Payson 11/15/2025

XMission Status — Thu, 31 Oct 2024 21:25:26 +0000

ESCRIPTION: UTOPIA Maintenance PA006 topology change 11/15/2024 CATEGORY: Network Hardware Other MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

XMission Scheduled Maintenance

XMission Status — Mon, 28 Oct 2024 20:33:54 +0000

XMission has scheduled a maintenance window between 12:00 a.m. and 6 a.m. on the morning of Sunday, November 3rd to perform maintenance on our networking infrastructure. We plan to complete the ongoing migrations to our new core router (a Juniper MX304) which began earlier this year. Our Colocation and web hosting customers will be moved, which should only cause a momentary outage but could last longer. During the migration we will also reboot a switch that services some Colocation customers which will cause an outage (15-60 minutes), depending on how things go.

UTOPIA Maintenance Break/Fix fiber damage repair MURRAY 10/28/2024

XMission Status — Mon, 28 Oct 2024 19:56:06 +0000

DESCRIPTION: UTOPIA Maintenance Break/Fix fiber damage repair MU009.17.2.2 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 10/28/2024 04:00 PM MDT MAINTENANCE STOP TIME: 10/28/2024 11:59 PM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

Ignacio Fiber Outage

XMission Status — Fri, 25 Oct 2024 01:13:00 +0000

Ignacio Update: Fiber is currently being spliced and we are expecting it to be resolved within the hour The Ignacio, Colorado issue has been resolved. Please reboot your router if your internet isn't working. Our technical support is available if any additional help is needed.

UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007

XMission Status — Fri, 25 Oct 2024 01:01:00 +0000

UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007 DESCRIPTION: UTOPIA has been alerted to an outage in the BR007 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 60 + residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. New switch installed RESOLUTION TIME: 1:38

Scheduled UPS Maintenance

XMission Status — Thu, 24 Oct 2024 16:45:58 +0000

XMission has scheduled a routine maintenance window between 6:00 p.m. and midnight on Friday, October 25th to perform maintenance on our Uninterruptible Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

Lehi Fiber - Firmware Upgrade Maintenance - 12AM-4AM

XMission Status — Wed, 23 Oct 2024 06:00:00 +0000

Lehi Fiber is performing firmware upgrades on fiber devices across their network in Lehi which will result in a loss of connection for customers lasting about 5 to 10 minutes, occurring two to three times during the maintenance window of 12AM to 4AM, October 23rd, 2024

Unexpected Outage with XMission DNS Cluster

XMission Status — Sat, 19 Oct 2024 05:30:00 +0000

XMission's DNS cluster used for servicing our internet service products are experiencing unexpected downtime starting at ~11:30pm. Admins are currently investigating and working to bring it back online as soon as possible. Update: Our admins have successfully brought the DNS cluster back online. Restore time: ~12:45am

UTOPIA Scheduled Maintenance - Tremonton migration

XMission Status — Fri, 18 Oct 2024 09:11:58 +0000

DESCRIPTION: UTOPIA Maintenance TR003 to TR004 migration 10/18/2024 MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

UTOPIA - Murray MU009.17 Fiber Repair - Partial Outage

XMission Status — Thu, 17 Oct 2024 04:00:00 +0000

UTOPIA is performing a fiber repair in Murray currently affecting 42 of our residential customers in the area. DESCRIPTION: UTOPIA Maintenance MU009.17 fiber repair CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 10/16/2024 10:00 PM MDT MAINTENANCE STOP TIME: 10/17/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42 Resolved: at 4:00 AM on 17th of Oct

UTOPIA Network Outage Notification for 10/13/24 - Footprint(s) OR006

XMission Status — Sun, 13 Oct 2024 18:33:00 +0000

UTOPIA has been alerted to an outage in the OR006 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 210 residential customers affected. START TIME: 11:53 RESOLVED: The outage has been resolved. All services have been restored. Newmar Busbars failure causing the switch to be inoperable RESOLUTION TIME: 13:10

LA021 (Layton) Outage

XMission Status — Sat, 05 Oct 2024 16:00:00 +0000

UTOPIA has been made aware of an outage affecting roughly 200 customers in the Layton footprint of LA021. There is currently no ETA at this time. UPDATE: This has been resolved. You may need to power cycle your personal router if you still are having connection issues.

UTOPIA Maintenance in Layton 10/18/2024

XMission Status — Thu, 03 Oct 2024 23:00:05 +0000

DESCRIPTION: UTOPIA Maintenance LA004 power maintenance 10/18/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Orem 10/18/2024

XMission Status — Thu, 03 Oct 2024 20:55:35 +0000

DESCRIPTION: UTOPIA Maintenance OR005 Power upgrade 10/18/2024 CATEGORY: Power Device/NewInstallation MAINTENANCE START TIME: 10/18/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 115

Bozeman Outage

XMission Status — Tue, 01 Oct 2024 19:09:00 +0000

We have been made aware of issues affecting our Bozeman, MT customers. Our networking team is working on a resolution, and we will update this page as we receive new information. UPDATE: This has since been resolved. You may need to power cycle your personal router, and if your router was set to a static configuration earlier this year you'll want to update your router's WAN connection type to DHCP or Dynamic rather than Static.

Emergency Fiber Repair UTOPIA in Murray 9/27/24

XMission Status — Fri, 27 Sep 2024 21:54:20 +0000

DESCRIPTION: UTOPIA Maintenance MU008.5.8 fiber damage repair 9/27/2024 CATEGORY: Fiber Repair/AerialCableDamage MAINTENANCE START TIME: 09/27/2024 10:00 PM MDT MAINTENANCE STOP TIME: 09/28/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 9

Planned XMission Maintenance for Yellowstone Fiber Network

XMission Status — Thu, 26 Sep 2024 19:16:45 +0000

Starting Monday night September 30th, XMission will be performing maintenance on our network serving our Yellowstone Fiber customers. This maintenance will consist of upgrading XMission's Yellowstone DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 11 PM and end at 5 AM. During this time customers can expect a disruption in Internet service that will last between 20-30 minutes.

UTOPIA Maintenance in West Valley City 10.11.24

XMission Status — Wed, 25 Sep 2024 22:25:28 +0000

DESCRIPTION: UTOPIA Maintenance WV022 power upgrade / testing CATEGORY: Power Device/Testing MAINTENANCE START TIME: 10/11/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/11/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 38

UTOPIA maintenance in Layton 10.11.24

XMission Status — Wed, 25 Sep 2024 19:38:45 +0000

DESCRIPTION: UTOPIA Maintenance LA021 power upgrade / testing CATEGORY: Power Device/Testing MAINTENANCE START TIME: 10/11/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/11/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 14 RESIDENTIAL CUSTOMERS: 440

UTOPIA Maintenance in Layton 10.4.2024

XMission Status — Thu, 19 Sep 2024 21:12:11 +0000

DESCRIPTION: UTOPIA Maintenance LA003 power upgrade/testing 10/4/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 10/04/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/04/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 88

West Valley City WV001 Outage

XMission Status — Thu, 19 Sep 2024 00:29:00 +0000

We have confirmed an outage in the WV001 footprint of West Valley City. UTOPIA is sending field services out to investigate. No ETA at this time. UPDATE: This has since been resolved. You may need to power cycle your router if you are feeling residual effects.

UTOPIA Network Outage Notification for 09/11/2024 - Footprint(s) MU016

XMission Status — Thu, 12 Sep 2024 22:15:00 +0000

DESCRIPTION: UTOPIA has an outage in the MU016 footprint(s) in Murray, UT. Field Services have found a fiber cut. There are about 40 residential customers affected. Emergency Maintenance has been scheduled for tonight RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair Completed RESOLUTION TIME: 9:55 PM

UTOPIA Emergency Fiber Repair in Murray. 9/13/2024

XMission Status — Thu, 12 Sep 2024 22:10:29 +0000

DESCRIPTION: Emergency fiber fix MU016.8 MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. Residential customers-53

UTOPIA Maintenance in Orem 9.27.2024

XMission Status — Thu, 12 Sep 2024 21:40:33 +0000

DESCRIPTION: UTOPIA Maintenance OR005 topology change 9/27/2024 CATEGORY: Network Hardware Device/CapacityUpgrade MAINTENANCE START TIME: 00:00 AM MAINTENANCE STOP TIME: 06:00 AM SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 63

UTOPIA Maintenance in Murray 9.27.2024

XMission Status — Wed, 11 Sep 2024 21:23:52 +0000

DESCRIPTION: UTOPIA Maintenance MU026 power upgrade/maintenance 9/27/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 09/27/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 7

UTOPIA Maintenance in Centerville 9.27.2024

XMission Status — Wed, 11 Sep 2024 21:23:07 +0000

DESCRIPTION: UTOPIA Maintenance CV001 power upgrade/maintenance 9/27/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 09/27/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/27/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 241

UTOPIA Network Outage Notification for 9/10/2024 - Footprint(s) MD001

XMission Status — Tue, 10 Sep 2024 23:30:00 +0000

UPDATE: This has been resolved DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT. Field Services are currently working on the fiber dmg. Cause is squirrel chewing. There are 13 residential customers affected

UTOPIA Maintenance in Payson 9.20.24

XMission Status — Thu, 05 Sep 2024 22:54:23 +0000

DESCRIPTION: UTOPIA Maintenance PA023 power maintenance CATEGORY: Power Device/Testing MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

UTOPIA Maintenance in Layton 9.20.24

XMission Status — Thu, 05 Sep 2024 22:53:14 +0000

DESCRIPTION: UTOPIA Maintenance LA016 power maintenance CATEGORY: Power Device/Testing MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 429

UTOPIA Fiber Maintenance in Murray/Midvale 9.13.24

XMission Status — Thu, 29 Aug 2024 22:32:38 +0000

DESCRIPTION: Damage/Repair D-MUMD7.1 (Backbone) MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. Residential customers-399

Artspace Commons and Tryangles Maintenance

XMission Status — Wed, 28 Aug 2024 22:02:43 +0000

Network Admins will be restarting equipment and replacing a UPS at Artspace on September 11th, 6:00 AM. Restarting the switch and replacing the UPS will take anywhere from 10 minutes, to an hour, and less than 85 customers will be affected.

UTOPIA Maintenance in West Haven 9.13.24

XMission Status — Wed, 28 Aug 2024 19:20:26 +0000

DESCRIPTION: UTOPIA Maintenance Full redundancy WHV ring CATEGORY: Network Hardware Other MAINTENANCE START TIME: 09/13/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 131

UTOPIA Maintenance in Layton 9.13.24

XMission Status — Wed, 28 Aug 2024 19:19:20 +0000

DESCRIPTION: UTOPIA Maintenance LA013 Hut Power Cut Over CATEGORY: Power UtilityPower/Change MAINTENANCE START TIME: 09/13/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 298

UTOPIA Emergency Maintenance in Orem

XMission Status — Sun, 25 Aug 2024 03:15:00 +0000

Footprint(s) OR027 DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 200 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.

UTOPIA Maintenance in Murray 9.6.2024

XMission Status — Thu, 22 Aug 2024 23:27:46 +0000

DESCRIPTION: UTOPIA Maintenance MU019 power update/testing 9/6/2024 CATEGORY: Power Device/Testing MAINTENANCE START TIME: 09/06/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/06/2024 06:00 AM MDT SCOPE OF IMPACT: All affected BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 127

UTOPIA Maintenance in Layton 9.06.2024

XMission Status — Thu, 22 Aug 2024 16:04:55 +0000

DESCRIPTION: UTOPIA maintenance LA025 upgrade/testing power. MAINTENANCE START TIME: 9/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 9/6/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. 461 Residential customers. 42 Business/Enterprise customers

Woodland Hills Outage

XMission Status — Tue, 20 Aug 2024 15:11:00 +0000

UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Cause has been identified to be due to a fiber cut. Current ETR: 7:00 PM UTOPIA Network Outage Resolution - 8/20/2024 - Footprint(s) WH001 in Woodland Hills, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Damage RESOLUTION TIME: 5:50 PM

Centerville Outage - Resolved

XMission Status — Mon, 19 Aug 2024 16:32:00 +0000

UTOPIA has been alerted to an outage for all footprints in Centerville, UT. We are currently investigating the outage. No ETA at this time. RESOLVED: The outage has been resolved. All services have been restored.

UTOPIA Maintenance in Morgan 8.30.24

XMission Status — Thu, 15 Aug 2024 23:02:23 +0000

DESCRIPTION: MR001 fixing Aerial line. MAINTENANCE START TIME: 8/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. Residential customers-1118

UTOPIA Maintenance in Centerville 8.30.24

XMission Status — Thu, 15 Aug 2024 20:44:19 +0000

DESCRIPTION: UTOPIA maintenance CF006 firmware updates and topology change MAINTENANCE START TIME: 8/30/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. 569 Residential customers. 7 Business/Enterprise customers.

UTOPIA Maintenance in Orem 8.30.24

XMission Status — Thu, 15 Aug 2024 18:10:40 +0000

DESCRIPTION: UTOPIA maintenance OR007 power maintenance and testing. MAINTENANCE START TIME: 8/30/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. 177 Residential customers. 9 Business/Enterprise customers

UTOPIA - Payson PA011 Footprint Partial Outage - Resolved

XMission Status — Wed, 14 Aug 2024 12:50:00 +0000

UTOPIA is sending field technicians to investigate an unresponsive switch which is resulting in a partial outage affecting some of our customers in Payson, specifically on the PA011 footprint. Technicians are on their way, updates will be posted here are they develop Resolved 14/08/2024 11:50

UTOPIA Maintenance in Orem 8.23.2024

XMission Status — Mon, 12 Aug 2024 19:22:58 +0000

DESCRIPTION: UTOPIA maintenance OR012 power testing/maintenance MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. 75 Residential customers. 13 Business/Enterprise customers.

UTOPAI Maintenance in Layton 8.23.2024

XMission Status — Mon, 12 Aug 2024 19:21:46 +0000

DESCRIPTION: UTOPIA maintenance LA014 power testing/maintenance MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Emergency Maintenance Fiber repair in Clearfield

XMission Status — Fri, 09 Aug 2024 02:26:57 +0000

DESCRIPTION: UTOPIA emergency maintenance fiber repair RL-365037, D-CF.1 144F, & CF003.10 72F MAINTENANCE START TIME: 8/9/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/9/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in Payson 8.20.24

XMission Status — Mon, 05 Aug 2024 16:56:41 +0000

DESCRIPTION: Convert PA020 and PA024 to new stack. MAINTENANCE START TIME: 8/20/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/20/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 8.16.24

XMission Status — Sat, 03 Aug 2024 04:17:25 +0000

DESCRIPTION: UTOPIA maintenance WV009 transition to new stacking model MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

XMission Scheduled Maintenance for Southern Ute Fiber Network

XMission Status — Fri, 02 Aug 2024 19:55:24 +0000

On Monday August 5th, XMission will be performing maintenance on our network serving our Southern Ute Fiber customers. This maintenance will consist of upgrading XMission's Southern Ute DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 9 AM and by 3 PM. During this time customers can expect a disruption in Internet service that will last between 15-30 minutes.

XMission Maintenance at Artspace Macaroni Flats and City Center 8.15.2024

XMission Status — Fri, 02 Aug 2024 18:56:48 +0000

The scheduled maintenance will take place August 15th at 8:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 30 customers will be affected

XMission Maintenance at Artspace Solar Gardens 8.15.2024

XMission Status — Fri, 02 Aug 2024 18:50:54 +0000

The scheduled maintenance will take place August 15th at 7:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 25 customers will be affected

UTOPIA maintenance in Murray 8.16.24

XMission Status — Fri, 02 Aug 2024 17:53:00 +0000

DESCRIPTION: UTOPIA maintenance MU003 transition to new stacking model MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 8.16.24

XMission Status — Fri, 02 Aug 2024 17:43:35 +0000

DESCRIPTION: UTOPIA maintenance OR009 migration to the ring MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Logan 8/16/24

XMission Status — Fri, 02 Aug 2024 17:42:11 +0000

DESCRIPTION: UTOPIA maintenance fiber relocate LG001.1 MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST SCOPE OF IMPACT: Logan City is doing a road widening project on 1000 N Main Street. All affected business customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 8/16/24

XMission Status — Thu, 01 Aug 2024 14:51:19 +0000

DESCRIPTION: UTOPIA maintenance WV004 power testing/maintenance MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse. 8/16/24

XMission Status — Thu, 01 Aug 2024 14:50:20 +0000

DESCRIPTION: UTOPIA maintenance SY002 power test/maintenance MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers may experience a brief outage while testing is being performed.

UTOPIA Network Outage Notification for 07/21/24 - Footprint(s) LA002-ADS-7001

XMission Status — Sun, 21 Jul 2024 17:26:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the LA002-ADS-7001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be posted as we learn more. RESOLVED: The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset RESOLUTION TIME: 12:07

UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002

XMission Status — Sun, 21 Jul 2024 00:53:00 +0000

UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site. UTOPIA Network Outage Resolution - 07/20/24 - Footprint(s) LA001-ADS-1001, 1002,5001, 5002 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

UTOPIA Network Outage Notification for 7/19/2024 - Footprint(s) LA001

XMission Status — Fri, 19 Jul 2024 19:45:00 +0000

UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 400 residential customers affected. Updates will be sent as we know more RESOLVED: The outage has been resolved. All services have been restored. Engineering rebooted a core router RESOLUTION TIME: 1:45 P.M.

UTOPIA Maintenance in Murray 8/2/24

XMission Status — Fri, 19 Jul 2024 15:57:38 +0000

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two. MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray. 8/1/24

XMission Status — Fri, 19 Jul 2024 15:56:08 +0000

UTOPIA Maintenance in Woodland Hills 8/2/24

XMission Status — Thu, 18 Jul 2024 15:34:17 +0000

DESCRIPTION: UTOPIA maintenance OSP-PA011-008 fiber relocate affecting Woodland Hills MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 8/2/24

XMission Status — Thu, 18 Jul 2024 15:33:15 +0000

DESCRIPTION: UTOPIA maintenance SY004 power testing/maintenance MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Fiber cut in Southern Utah

XMission Status — Sat, 13 Jul 2024 23:37:00 +0000

We have been made aware of a fiber cut affecting all customers in Ignacio, CO. ETR: unknown UPDATE: Bonfire has informed us that the repair has been made, and the issue is resolved.

UTOPIA maintenance in Layton

XMission Status — Sat, 13 Jul 2024 02:54:28 +0000

UTOPIA maintenance LA022-ADS-2001 switch retirement DESCRIPTION: UTOPIA maintenance LA022-ADS-2001 switch retirement. MAINTENANCE START TIME: 7/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 7/13/2024 06:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 18 Residential customers. 4 Business/Enterprise customers.

UTOPIA Maintenance in Murray

XMission Status — Fri, 12 Jul 2024 06:35:40 +0000

UTOPIA maintenance D-MUMD3.1 144FOC Repair DESCRIPTION: UTOPIA maintenance D-MUMD3.1 144FOC Repair. Repair the squirrel damage we took on our MUMD3.1 144FOC that has taken down redundancy in MU007 and MU008. MAINTENANCE START TIME: 7/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a outage while maintenance is being performed.

UTOPIA Maintenance in Orem 7.19.24

XMission Status — Fri, 05 Jul 2024 17:20:52 +0000

DESCRIPTION: UTOPIA maintenance OR025-ADS-1003 switch retirement. MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA EMERGENCY Maintenance in Lindon 7.4.2024

XMission Status — Wed, 03 Jul 2024 20:49:12 +0000

DESCRIPTION: UTOPIA emergency maintenance for LI009. Failed equipment is going to be replaced. MAINTENANCE START TIME: 07/04/2024 12:01 AM MST MAINTENANCE STOP TIME: 07/04/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7.19.2024

XMission Status — Wed, 03 Jul 2024 18:50:38 +0000

DESCRIPTION: UTOPIA maintenance SY003 power upgrade/maintenance MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 7.19.2024

XMission Status — Wed, 03 Jul 2024 18:47:01 +0000

DESCRIPTION: UTOPIA maintenance OR029 power testing/upgrade. MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7/12/24

XMission Status — Tue, 02 Jul 2024 19:11:33 +0000

DESCRIPTION: UTOPIA maintenance SY002 power maintenance MAINTENANCE START TIME: 7/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 6/29/2024 - Footprint(s) LI009 - Resolved

XMission Status — Sun, 30 Jun 2024 01:43:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 200 residential customers affected.

Woodland Hills Outage

XMission Status — Tue, 25 Jun 2024 15:38:00 +0000

UTOPIA has confirmed an outage in the Woodland Hills area due to a fiber cut. Techs are on site. Current ETR: 4:30 PM We will update as we receive more information. RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed RESOLUTION TIME: 3:30PM

UTOPIA outage in Murray, UT

XMission Status — Sun, 23 Jun 2024 01:57:00 +0000

UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) MU020 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 58 Residential customers and 9 business customers affected. Updates will be sent as we know more information. START TIME: 9:17AM RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 8:05pm

Lindon Partial Outage

XMission Status — Sat, 22 Jun 2024 22:39:00 +0000

UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 23 residential customers affected. Updates will be sent as we know UTOPIA Network Outage Update: 06/22/24 - Footprint(s) LI009 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 10:57pm

Pleasant Grove Partial Outage

XMission Status — Wed, 19 Jun 2024 19:58:00 +0000

UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 73 residential customers affected. No ETA at this time UPDATE: The outage has been resolved. All services have been restored. Fiber was pulled down RESOLUTION TIME: 12:15am

UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012

XMission Status — Wed, 19 Jun 2024 01:08:00 +0000

UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012 DESCRIPTION: UTOPIA has been alerted to an outage in the MD012 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 13 residential customers affected. Updates will be sent as we know more UPDATE -- This has since been resolved, outage was due to a fiber cut.

Emergency UTOPIA Maintenance in Payson 6.19.24

XMission Status — Tue, 18 Jun 2024 21:22:50 +0000

DESCRIPTION: EMERGENCY UTOPIA maintenance PA006 switch reboot MAINTENANCE START TIME: 6/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Power Outage on UTOPIA LI009 in Lindon

XMission Status — Sat, 15 Jun 2024 19:47:00 +0000

UTOPIA Network Outage Notification for 06/15/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be sent as we know UTOPIA Network Outage Resolution - 06/15/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. card 1 failure - relocate customers RESOLUTION TIME: 4:48 PM

UTOPIA Fiber Maintenance in Orem 6/28/2024

XMission Status — Thu, 13 Jun 2024 18:05:48 +0000

DESCRIPTION: UTOPIA maintenance OR002 migration to the ring MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 6/28/2024

XMission Status — Thu, 13 Jun 2024 04:20:50 +0000

DESCRIPTION: UTOPIA maintenance SY005 power upgrade/testing. MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification

XMission Status — Wed, 12 Jun 2024 00:20:00 +0000

UTOPIA Network Outage Notification for 6/11/2024 - Footprint(s) OR038 DESCRIPTION: UTOPIA has been alerted to an outage in the OR038 footprint(s) in Orem, UT. There are 260+ residential customers affected. Updates will be sent as we know more information. START TIME: 6:20 PM UTOPIA Network Outage Resolution - 6/11/2024 - Footprint(s) OR038 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch Rebooted RESOLUTION TIME: 6:40 PM

UTOPIA Outage in Syracuse SY001

XMission Status — Sat, 08 Jun 2024 22:03:00 +0000

UTOPIA is experiencing an outage in Syracuse Utah on the SY001 footprint. 162 customers are affected. UPDATE: This outage is due to a fiber cut caused by a semi-truck snagging the overhead utility, network, and optic cables. Start Time: 15:29 MST ETR: 11:00 AM 06/09/24 Update: The outage has been resolved. All services have been restored. Aerial cables/fiber cut caused by a semi-truck in an illegal truck zone. RESOLUTION TIME: 01:47 PM

UTOPIA outage on PG003

XMission Status — Sat, 08 Jun 2024 01:27:00 +0000

UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT. ~100 customers are affected. START TIME: 7:15 RESOLUTION TIME: 8:45 PM

XMission Office Phones Unavailable

XMission Status — Fri, 07 Jun 2024 11:15:00 +0000

We are aware of issues affecting our office phone system. We are currently investigating the cause and hope to have our phones restored quickly. In the meantime, please feel free to contact us for your support needs at https://xmission.com/livesupport/ or by email to support@xmission.com. *update* Repaired 7:00AM

Systems Maintenance in Southern Ute Reservation 6/9/24

XMission Status — Thu, 06 Jun 2024 21:37:27 +0000

Date: 6/9/24 Time: 12:00 AM - 5:00 AM Software upgrade for core systems. All affected customers will experience downtime during the maintenance window.

UTOPIA Maintenance in West Valley City 6.21.24

XMission Status — Thu, 06 Jun 2024 18:41:41 +0000

DESCRIPTION: UTOPIA maintenance WV025 power upgrade/testing MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 6.21.24

XMission Status — Thu, 06 Jun 2024 18:40:16 +0000

DESCRIPTION: UTOPIA maintenance SY007 power upgrade/testing. MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 6.21.24

XMission Status — Thu, 06 Jun 2024 18:31:03 +0000

DESCRIPTION: UTOPIA maintenance OR038 migration to the ring. MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance 6.7.24 - Limited Effect

XMission Status — Thu, 06 Jun 2024 18:29:58 +0000

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction. MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

WVC fiber damage

XMission Status — Fri, 31 May 2024 13:28:00 +0000

DESCRIPTION: UTOPIA has been alerted to a possible fiber cut. Utah Field Services are in transit to identify issue. Updates will be sent as we know more information. A shed catching on fire which led to power and fiber lines to be severely damaged is the cause of the fiber outage. 2:00 A.M. ETR. This is possible to move up or down depending on RMP and other utilities out there. START TIME: 7:28AM SCOPE OF IMPACT: All customers affected will be without service. UTOPIA Network Outage Resolution - 05/31/24 - Footprint(s) WV011 in West Valley, UT. RESOLVED: The outage has been resolved. All services restored. Building/shed caught fire, which led to fiber damage on the adjacent utility pole RESOLUTION TIME: 08:30 AM

XMission Office Phone System Upgrades

XMission Status — Fri, 31 May 2024 05:00:00 +0000

XMission is upgrading our office phone system to improve customer interactions when calling into our offices. During the upgrades, our office phones may be temporarily unavailable. We ask that customers needing assistance during this maintenance period contact us via https://chat.xmission.com or email support@xmission.com

UTOPIA Maintenance in Murray 6.28.24

XMission Status — Thu, 30 May 2024 22:47:30 +0000

TIME CHANGE: DESCRIPTION: UTOPIA maintenance MU007 power upgrade/testing MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 6.14.24

XMission Status — Thu, 30 May 2024 22:46:26 +0000

DESCRIPTION: UTOPIA maintenance OR014 migration to the ring MAINTENANCE START TIME: 6/14/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/14/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Bozeman DHCP outage

XMission Status — Sun, 26 May 2024 23:00:00 +0000

UPDATE: Issues in Bozeman have been resolved. We are looking into issues with our Yellowstone Fiber customers in Bozeman. Our DHCP server has a failed HDD and we are in the process of getting that replaced. Please call our support at 877.964.7746 x 4 and we can help you further. No ETA at this time.

UTOPIA Maintenance West Valley City and Layton 6/6/2024

XMission Status — Thu, 23 May 2024 20:50:58 +0000

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction. MAINTENANCE START TIME: 6/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/6/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Brigham City 6/7/2024

XMission Status — Wed, 22 May 2024 21:49:32 +0000

DESCRIPTION: UTOPIA maintenance BR005 power upgrade/testing MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 6/7/2024

XMission Status — Wed, 22 May 2024 21:48:06 +0000

DESCRIPTION: UTOPIA maintenance OR013 power upgrade/testing and DESCRIPTION: UTOPIA maintenance OR018 migration to the ring. MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 5/31/24

XMission Status — Thu, 16 May 2024 22:39:10 +0000

DESCRIPTION: WV019 and WV035 stacking MAINTENANCE START TIME: 5/31/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Bountiful Fiber maintenance 5/30/24

XMission Status — Thu, 16 May 2024 18:26:05 +0000

DESCRIPTION: BF002 and BF003 Site test MAINTENANCE START TIME: 5/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 5/30/2024 6:00 AM MST SCOPE OF IMPACT: Affected customers will experience a brief outage while maintenance is being performed.

West Haven Outage

XMission Status — Thu, 16 May 2024 13:21:00 +0000

We've been made aware of an outage affecting the WHV04 footprint in West Haven, UT. Field services are en route to site. No ETR at this time, but will update with further information once received. ***UPDATE*** This is now resolved and services have been restored. If you have further issue, we recommend a power cycle of your personal router to clear up any lingering issues.

UTOPIA - Syracuse partial outage - resolved

XMission Status — Thu, 16 May 2024 09:00:00 +0000

UTOPIA is investigating an issue affecting a small number of customers on the Syracuse 005 footprint Updates will be posted here as they are received

UTOPIA Maintenance in Orem 5/31/24

XMission Status — Wed, 15 May 2024 21:30:27 +0000

DESCRIPTION: UTOPIA maintenance OR010 power upgrade/testing. MAINTENANCE START TIME: 5/31/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse, Utah 5/31/24

XMission Status — Wed, 15 May 2024 21:29:08 +0000

DESCRIPTION: UTOPIA maintenance SY001 power upgrade/testing. MAINTENANCE START TIME: 5/31/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/31/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 5/8/2024 - Footprint(s) SY001

XMission Status — Thu, 09 May 2024 02:12:00 +0000

UTOPIA Network Outage Notification for 5/8/2024 - Footprint(s) SY001 DESCRIPTION: UTOPIA has been alerted to an outage in the SY001 footprint(s) in Syricuse City, UT. Field Services are in transit to the site. There are 200+ residential customers affected.

LI009 - UTOPIA Outage LINDON, UT

XMission Status — Sun, 05 May 2024 06:10:00 +0000

RESOLVED - 01:15 AM MT UTOPIA is further investigating the transit on site which resulted in outage earlier on the 4th. Approximately 117 residential customers in Lindon, UT are currently affected, field techs have been dispatched

UTOPIA Network Outage Notification for 05/04/24 - Footprint(s) LI009

XMission Status — Sat, 04 May 2024 22:05:00 +0000

UTOPIA Network Outage Resolution - 05/04/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved, and all services have been restored. The initial cause was a utility power outage. The cabinet has no functioning backup generator. RESOLUTION TIME: 16:48 UTOPIA Network Outage Notification for 05/04/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 117 residential customers affected.

UTOPIA Outage in Lindon on LI009

XMission Status — Sat, 04 May 2024 22:02:58 +0000

Approximately 117 customers affected. Field services are investigating.

UTOPIA Maintenance in Layton 5/17/24

XMission Status — Wed, 01 May 2024 22:00:47 +0000

DESCRIPTION: UTOPIA maintenance LA002 power testing/upgrade. MAINTENANCE START TIME: 5/17/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/17/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Centerville 5/10/24

XMission Status — Wed, 01 May 2024 21:59:24 +0000

DESCRIPTION: UTOPIA maintenance CV001 power upgrade/testing. MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Outage in Orem

XMission Status — Sat, 27 Apr 2024 04:10:00 +0000

UTOPIA Network Outage Notification for 4/26/2024 - Footprint(s) OR002 DESCRIPTION: UTOPIA has been alerted to an outage in the OR002 footprint(s) in OR002, UT. Field Services are in transit to the site. ~120 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. The switch stack was power cycled. RESOLUTION TIME: 11:00 p.m

UTOPIA Maintenance in Orem 5.10.24

XMission Status — Fri, 26 Apr 2024 18:43:02 +0000

DESCRIPTION: UTOPIA maintenance OR003 power upgrade/testing MAINTENANCE START TIME: 5/10/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/10/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Power maintenance in Layton

XMission Status — Fri, 26 Apr 2024 08:09:12 +0000

DESCRIPTION: LA025 Power maintenance MAINTENANCE START TIME: 4/26/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/26/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Residential customers-459

UTOPIA Power Maintenance in Orem

XMission Status — Fri, 26 Apr 2024 08:07:54 +0000

DESCRIPTION: OR027 Power maintenance MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Residential customers-285

UTOPIA Maintenance in Orem

XMission Status — Fri, 26 Apr 2024 08:07:00 +0000

DESCRIPTION: OR002 Power maintenance MAINTENANCE START TIME: 4/26/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/26/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Residential customers-263

Lehi Fiber Maintenance - April 24, 2024

XMission Status — Wed, 24 Apr 2024 06:00:00 +0000

Firmware upgrade Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM All affected customers will experience service interruptions during the maintenance window.

Artspace Commons Outage - Resolved 04/23/2024

XMission Status — Tue, 23 Apr 2024 17:36:00 +0000

We have been made aware of issues affecting our Artspace customers. Our network admin is investigating this issue on site. Outage was caused by an equipment failure, but the connection has been resolved and normal service should be expected

UTOPIA Maintenance in Orem 5.3.24

XMission Status — Mon, 22 Apr 2024 15:23:38 +0000

DESCRIPTION: UTOPIA maintenance OR024 migration to new ring. MAINTENANCE START TIME: 5/3/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 5/2/24

XMission Status — Fri, 19 Apr 2024 03:25:46 +0000

DESCRIPTION: UTOPIA maintenance LA023 power upgrade/testing. MAINTENANCE START TIME: 5/3/2024 12:01 AM MST MAINTENANCE STOP TIME: 5/3/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Lehi Fiber Maintenance 4.24.24

XMission Status — Tue, 16 Apr 2024 21:11:26 +0000

Firmware upgrade Time: April 24, 2024. 00:00 AM Until: April 24, 2024. 06:00 AM All affected customers will experience service interruptions during the maintenance window.

Outage, Orem UT

XMission Status — Mon, 15 Apr 2024 00:01:00 +0000

We've been made aware of an outage in Orem, Utah affecting our customers. At this time, we do not have an ETR, but will update as we receive information. Update: Roughly 600 customers are affected by this outage. It seems to be due to a power outage.

UTOPIA Maintenance in Centerville 4/19

XMission Status — Fri, 05 Apr 2024 21:32:36 +0000

DESCRIPTION: CV006 Power maintenance MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPia Maintenance in Orem 4/19

XMission Status — Fri, 05 Apr 2024 21:31:25 +0000

DESCRIPTION: OR027 Power maintenance MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed. Ticket number: 13631

UTOPIA Maintenance in West Point 4/17 through 4/19 (Nights)

XMission Status — Fri, 05 Apr 2024 21:29:38 +0000

DESCRIPTION: UTOPIA maintenance UDOT forced fiber relocate OSP-WP002-006 2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in West Point 4/17 through 4/19 (Nights)

XMission Status — Fri, 05 Apr 2024 21:29:07 +0000

UTOPIA Emergency Maintenance in Lehi and Murray 4/5/2024

XMission Status — Thu, 04 Apr 2024 17:14:00 +0000

DESCRIPTION: UTOPIA EMERGENCY maintenance topology change. MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. LE005 (Lehi) and MU024 (Murray) customers are affected.

UTOPIA Maintenance in Centerville 4/12/24

XMission Status — Mon, 01 Apr 2024 15:03:03 +0000

DESCRIPTION: UTOPIA maintenance CV004 power upgrade/testing. MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 4.12.24

XMission Status — Thu, 28 Mar 2024 21:27:11 +0000

DESCRIPTION: UTOPIA maintenance MU012 Power upgrade/testing MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

PPPoE Outage

XMission Status — Thu, 28 Mar 2024 18:21:00 +0000

Our customers using a PPPoE static configuration are currently experiencing an issue getting network connection. Our network admin is currently working to get this resolved, however at this time we don't have an ETA. -------------- UPDATE: This has since been resolved. You may need to power cycle your equipment to re-establish connection.

PPPoE Outage

XMission Status — Thu, 28 Mar 2024 18:21:00 +0000

UTOPIA - Layton LA003 Outage

XMission Status — Thu, 28 Mar 2024 04:40:00 +0000

UPDATE: issue resolved at ~11:30 PM MT UTOPIA Footprint(s) LA003 DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 270 residential customers affected.

UTOPIA Maintenance in Murray 4.2.24

XMission Status — Mon, 25 Mar 2024 20:09:50 +0000

DESCRIPTION: UTOPIA emergency maintenance retirement of core router in MU001. MAINTENANCE START TIME: 4/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/2/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in Layton. 4/5/24

XMission Status — Thu, 21 Mar 2024 21:24:19 +0000

DESCRIPTION: UTOPIA maintenance LA014 power maintenance MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray. 4/5/24

XMission Status — Thu, 21 Mar 2024 21:23:15 +0000

DESCRIPTION: UTOPIA maintenance MU015 decommission EOL switches. MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 4/5/24

XMission Status — Thu, 21 Mar 2024 04:44:55 +0000

DESCRIPTION: UTOPIA maintenance WV021 power upgrade/testing MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA maintenance Orem topology change

XMission Status — Fri, 15 Mar 2024 07:22:03 +0000

DESCRIPTION: UTOPIA maintenance OR031 topology change MAINTENANCE START TIME: 3/15/2024 12:01 AM MST. MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST. SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 2 Residential 92 Business/Enterprise customers

Brief Outage

XMission Status — Thu, 14 Mar 2024 23:00:00 +0000

From approximately 5:01 p.m. to 5:11 p.m. on March 14th some XMission Fiber customers experienced an outage when one of the routers that serves our fiber customers rebooted. We understand that UTOPIA itself had a networking issue starting just before our router rebooted and are awaiting details from them. We are still investigating why our router crashed.

UTOPIA Maintenance in Tremonton 3.29.24

XMission Status — Thu, 14 Mar 2024 20:48:04 +0000

DESCRIPTION: UTOPIA maintenance TR001 power maintenance MAINTENANCE START TIME: 3/29/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Midvale 3.29.24

XMission Status — Thu, 14 Mar 2024 20:46:59 +0000

DESCRIPTION: UTOPIA maintenance MD005 power upgrade MAINTENANCE START TIME: 3/29/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 03/13/2024 - Footprint(s) BR003

XMission Status — Wed, 13 Mar 2024 20:38:00 +0000

UTOPIA Network Outage Notification for 03/13/2024 - Footprint(s) BR003 DESCRIPTION: UTOPIA has been alerted to an outage in the BR003 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are several residential customers affected UTOPIA Network Outage Resolution - 03/13/2024 - Footprint(s) BR003 in Brigham City, UT. RESOLVED: The outage has been resolved. All services have been restored. Power transformer was replaced. RESOLUTION TIME: 4:43PM

UTOPIA Network Outage Notification for 3/8/2024 - Footprint(s) WP002

XMission Status — Fri, 08 Mar 2024 18:20:00 +0000

UTOPIA Network Outage Notification for 3/8/2024 - Footprint(s) WP002 DESCRIPTION: UTOPIA has been alerted to an outage in the WP002 footprint(s) in West Point, UT. Field Services are in transit to the site. There are 100+ residential customers affected. Updates will be sent as we UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 2:00 A.M. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 3/9/2024 2:00 A.M.

UTOPIA Power Maintenance in Layton 3.8.24

XMission Status — Thu, 07 Mar 2024 23:27:58 +0000

MAINTENANCE NOTIFICATION: LA024 - Layton START: 03/8/2024 12:00 AM MST STOP: 03/8/2024 6:00 AM MST We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~113 residential customers will be affected.

UTOPIA Maintenance in Orem 3.22.24

XMission Status — Thu, 07 Mar 2024 20:36:17 +0000

DESCRIPTION: UTOPIA maintenance OR033 power MAINTENANCE START TIME: 3/22/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 3.22.24

XMission Status — Thu, 07 Mar 2024 20:35:19 +0000

DESCRIPTION: UTOPIA maintenance LA022 power upgrade MAINTENANCE START TIME: 3/22/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Zimbra Errors

XMission Status — Tue, 05 Mar 2024 20:57:00 +0000

UPDATE (RESOLVED): All Zimbra webmail services should be working for customers on the affected server One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.

Zimbra Server Outage

XMission Status — Tue, 05 Mar 2024 20:33:00 +0000

UPDATE (RESOLVED): All Zimbra webmail services for our customers hosted on the affected server should now be working. We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt. Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM

UTOPIA Maintenance in Murray: Power Cut Over 3.15.24

XMission Status — Thu, 29 Feb 2024 22:35:50 +0000

DESCRIPTION: MU007 Power Cut Over MAINTENANCE START TIME: 3/15/2024 1:00 AM MST MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA West Valley City power Maintenance 3/15/24

XMission Status — Thu, 29 Feb 2024 22:07:17 +0000

DESCRIPTION: WV005 Power Cut Over MAINTENANCE START TIME: 3/15/2024 1:00 AM MST MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Orem 3.15.24

XMission Status — Thu, 29 Feb 2024 21:06:06 +0000

DESCRIPTION: OR023 Power Maintenance MAINTENANCE START TIME: 3/15/2024 12:00 AM MST MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Emergency UTOPIA Switch Maintenance in Orem 3.1.24

XMission Status — Thu, 29 Feb 2024 20:48:28 +0000

ESCRIPTION: UTOPIA Emergency maintenance of ADS switch OR025-ADS-1003 MAINTENANCE START TIME: 3/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Layton 3.12.24

XMission Status — Thu, 29 Feb 2024 20:47:27 +0000

DESCRIPTION: LA013 Power Cut Over MAINTENANCE START TIME: 3/15/2024 12:00 AM MST MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Murray UTOPIA | Partial Outage

XMission Status — Thu, 29 Feb 2024 08:00:00 +0000

UTOPIA has identified an unresponsive switch affecting some customers on the MU24 footprint in Murray, UT Field techs have been dispatched, ETR approximately 3-4 hours. UPDATE: Services restored at 01:45 AM

Emergency UTOPIA Maintenance in Orem 3/29/24

XMission Status — Wed, 28 Feb 2024 22:32:32 +0000

ESCRIPTION: Emergency Maintenance OR023-ADS-1003 MAINTENANCE START TIME: 2/29/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/29/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in MIdvale 3/15/24

XMission Status — Wed, 28 Feb 2024 20:44:55 +0000

DESCRIPTION: UTOPIA maintenance MD013 stack configuration change MAINTENANCE START TIME: 3/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Lehi City Fiber Maintenance 3/5/24

XMission Status — Fri, 16 Feb 2024 18:47:52 +0000

Splice fiber feed to Cabinet 7 All affected customers will experience service disruptions. Start Time: 00:00 AM End Time: 03:00 AM

UTOPIA Power Maintenance in West Valley City 3.1.23

XMission Status — Thu, 15 Feb 2024 21:37:16 +0000

DESCRIPTION: UTOPIA maintenance WV002 power upgrade/maintenance MAINTENANCE START TIME: 3/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 257 Residential customers 20 Business customers

UTOPIA Power Maintenance in Layton 3.1.24

XMission Status — Thu, 15 Feb 2024 20:44:54 +0000

DESCRIPTION: LA017 Power cut over. MAINTENANCE START TIME: 3/1/2024 12:00 AM MST MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed

UTOPIA Maintenance in Lindon 2.24.24

XMission Status — Thu, 08 Feb 2024 18:58:48 +0000

DESCRIPTION: UTOPIA power maintenance for LI009 & LI010 MAINTENANCE START TIME: 2/25/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/25/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 2.24.24

XMission Status — Thu, 08 Feb 2024 18:57:16 +0000

DESCRIPTION: UTOPIA power maintenance for OR023 & OR025 MAINTENANCE START TIME: 2/24/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/24/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 2.23.24

XMission Status — Thu, 08 Feb 2024 18:56:15 +0000

ESCRIPTION: UTOPIA power maintenance OR006 and OR010 footprints MAINTENANCE START TIME: 2/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Payson 2/23/24

XMission Status — Wed, 07 Feb 2024 22:33:49 +0000

DESCRIPTION: UTOPIA maintenance PA011 power upgrade MAINTENANCE START TIME: 2/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 2/23/24

XMission Status — Wed, 07 Feb 2024 22:32:11 +0000

DESCRIPTION: UTOPIA power maintenance in Layton LA001 MAINTENANCE START TIME: 2/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in the Ogden area 2/21/24

XMission Status — Wed, 07 Feb 2024 22:31:08 +0000

DESCRIPTION: UTOPIA maintenance UDOT cable replacement. UDOT is replacing a cable along HWY 89 from Riverdale RD to 36th Street. This will affect OG001 and OG002 footprints. MAINTENANCE START TIME: 2/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/21/2024 6:00 AM MST SCOPE OF IMPACT: All customers affected will experience an outage while maintenance is being performed.

Bozeman Outage

XMission Status — Mon, 05 Feb 2024 22:15:00 +0000

Update - we have temporarily rerouted traffic though another upstream provider, allowing for Internet connectivity. Yellowstone Fiber has been alerted to a Fiber cut that is affecting our customers in Bozeman, MT. START TIME: 3:16 PM

XMission Scheduled Router Maintenance

XMission Status — Fri, 02 Feb 2024 21:25:39 +0000

XMission will be performing a series of firmware upgrades on equipment in our network. These firmware upgrades have been recommended by our networking vendor and will provide increased performance and stability. XMission will have a network admin onsite to oversee the maintenance. The maintenance will occur over the span of three nights, between the hours of 12 AM and 6 AM, on Saturday the 10th, Sunday the 11th, and Monday the 12th. Enterprise customers and UTOPIA customers who use PPPoE can expect no downtime from this maintenance. Residential customers on UTOPIA Fiber, Lehi City Fiber, or Bountiful City Fiber can expect a period of downtime lasting up to 60 minutes during this maintenance window.

UTOPIA Maintenance in Layton 2/2/24

XMission Status — Thu, 01 Feb 2024 23:29:41 +0000

MAINTENANCE NOTIFICATION: LA001 - Layton START: 02/02/2024 12:00 AM MST STOP: 02/02/2024 6:00 AM MST We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~791 residential customers will be affected.

UTOPIA Maintenance in Layton 2/16/24

XMission Status — Thu, 01 Feb 2024 21:05:18 +0000

DESCRIPTION: LA020 Power Cut Over MAINTENANCE START TIME: 02/16/2024 12:00 AM MST MAINTENANCE STOP TIME: 02/16/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Business customers-15 Residential customers-832

Emergency UTOPIA Maintenance in Orem 2.1.24

XMission Status — Wed, 31 Jan 2024 19:27:51 +0000

DESCRIPTION: UTOPIA EMERGENCY maintenance OR032-ADS-7001 switch needs to be rebooted. MAINTENANCE START TIME: 2/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 2/1/2024 1:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Layton

XMission Status — Fri, 26 Jan 2024 08:06:13 +0000

DESCRIPTION: UTOPIA Power Maintenance LA014 MAINTENANCE START TIME: 1/26/2024 12:01 AM MST MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 141-Residential customers

UTOPIA Power Maintenance in Payson

XMission Status — Fri, 26 Jan 2024 07:00:00 +0000

DESCRIPTION: UTOPIA Power Maintenance PA005 MAINTENANCE START TIME: 1/26/2024 12:01 AM MST MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 267-Residential customers

UTOPIA Maintenance in Layton 2/9/14

XMission Status — Thu, 25 Jan 2024 20:25:09 +0000

DESCRIPTION: UTOPIA maintenance LA016 Power Cut Over MAINTENANCE START TIME: 02/09/2024 12:00 AM MST MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Residential customers-867

UTOPIA Power Maintenance in Murray 2/9/24

XMission Status — Thu, 25 Jan 2024 20:24:02 +0000

DESCRIPTION: MU022 Night Power Maintenance MAINTENANCE START TIME: 02/09/2024 12:00 AM MST MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Residential customers-120

Hosted Email (Zimbra) upgrades

XMission Status — Thu, 18 Jan 2024 16:19:38 +0000

We will be installing updates on our Zimbra infrastructure to bring software up to newest versions/patches. Downtime is estimated to be minimal (approximately 5-10 minutes) while services are restarted.

UTOPIA Power Maintenance in Payson 2/2/24

XMission Status — Wed, 17 Jan 2024 19:46:20 +0000

DESCRIPTION: PA004-Power Maintenance. MAINTENANCE START TIME: 02/02/2024 12:00 AM MST MAINTENANCE STOP TIME: 02/02/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Residential customers: 545

UPS Maintenance

XMission Status — Wed, 17 Jan 2024 17:08:18 +0000

XMission has scheduled maintenance on our Universal Power Supply (UPS) infrastructure. The maintenance will occur over the course of three nights; between the windows of 6 p.m. and 12 a.m. on Monday the 22nd, Tuesday the 23rd, and Wednesday the 24th. No issues are expected. XMission will run off our backup generators to ensure the facility has stable power during the maintenance windows.

UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001

XMission Status — Thu, 11 Jan 2024 19:47:00 +0000

UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are on site and services should be restored shortly. There are 600 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM

UTOPIA maintenance UDOT fibers splicing at Hwy 193 and I-15 1/19/24

XMission Status — Fri, 05 Jan 2024 22:48:16 +0000

DESCRIPTION: UTOPIA maintenance UDOT fibers splicing at Hwy 193 and I-15 MAINTENANCE START TIME: 1/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 1/19/2024 6:00 AM MST SCOPE OF IMPACT: A small number of affected customers will experience a brief outage while maintenance is being performed.

XMission Emergency Scheduled Maintenance - resolved

XMission Status — Wed, 27 Dec 2023 00:02:00 +0000

To improve performance and security on our datacenter network, XMission will be performing emergency scheduled maintenance on our datacenter access switches on Friday the 29th. Maintenance will begin on Friday the 29th at 00:05 AM MST and end by 6:00 AM MST. During this maintenance window our network admins will be upgrading the firmware on our datacenter access switches. Our network admins will strive to minimize downtime as much as possible, but colocation customers can expect service interruptions lasting around 15-45 minutes during this maintenance window. Customers with VoIP services will also see their service impacted for 15-45 minutes during this time. Update: Complications with final switch is extending maintenance window. New ETA 8am Update: Complications resolved. Service should be active

UTOPIA partial outage in West Point footprint WP001

XMission Status — Fri, 15 Dec 2023 14:56:00 +0000

DESCRIPTION: UTOPIA has been alerted to a possible fiber damage outage in the WP001 in West Point, UT. Field Services are in transit to diagnose issue. There are 32 residential customers affected. Updates will be sent as we know more information. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00 A.M.

UTOPIA Network Outage Notification for 12/08/2023 - All footprints

XMission Status — Fri, 08 Dec 2023 22:22:00 +0000

UTOPIA Network Outage Notification for 12/08/2023 - All footprints DESCRIPTION: UTOPIA has been alerted to an outage network wide. Updates will be sent as we know more information. START TIME: 3:22PM SCOPE OF IMPACT: Service will be degraded.

UTOPIA Scheduled Maintenance - Pleasant Grove, UT

XMission Status — Tue, 28 Nov 2023 05:00:00 +0000

UTOPIA maintenance forced fiber relocation in Pleasant Grove UT due to power poles being removed from along 2600 N between 1450 W and 1300 W, affecting some XMission customers there PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23 MAINTENANCE START TIME: 11/27/2023 10:01 PM MST MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST

UTOPIA Emergency maintenance in West Valley City

XMission Status — Sat, 18 Nov 2023 08:46:13 +0000

DESCRIPTION: UTOPIA Emergency maintenance . Rebooting MDA with links to WV015-2001 and WV034-1001 MAINTENANCE START TIME: 11/18/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/18/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 6 Business customers 392 Residential customers

UTOPIA maintenance in Layton

XMission Status — Fri, 17 Nov 2023 09:47:52 +0000

MAINTENANCE START TIME: 11/17/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 8 Business/Enterprise customers 30 Residential customers

UTOPIA maintenance in Lindon

XMission Status — Fri, 17 Nov 2023 09:46:35 +0000

DESCRIPTION: UTOPIA maintenance LI003 and LI007 switches are being moved to the new Lindon ring. MAINTENANCE START TIME: 11/17/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 89 Business/Enterprise customers 502 Residential customers

UTOPIA Maintenance in Murray

XMission Status — Fri, 17 Nov 2023 09:42:06 +0000

DESCRIPTION: UTOPIA maintenance MU024 (Murray UT) power upgrade/testing MAINTENANCE START TIME: 11/17/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 118 Business/Enterprise customers 119 Residential customers

UTOPIA Maintenance (forced fiber relocation) in Pleasant Grove UT 11/27-11/30

XMission Status — Wed, 15 Nov 2023 20:16:38 +0000

DESCRIPTION: UTOPIA maintenance forced fiber relocation in Pleasant Grove UT due to power poles being removed from along 2600 N between 1450 W and 1300 W. PG001.3, PG001.3.3 on 11/27/23 PG001.6 on 11/28/23 PG001.8 on 11/29/23 D-PG.1 on 11/30/23 MAINTENANCE START TIME: 11/27/2023 10:01 PM MST MAINTENANCE STOP TIME: 12/01/2023 6:00 AM MST

Tremonton Outage - Rocky Mountain Power

XMission Status — Mon, 13 Nov 2023 09:00:00 +0000

Fiber repair on TR003 reported successful, all affected circuits are now reporting operational

Tremonton Outage - TR001

XMission Status — Sun, 12 Nov 2023 17:00:00 +0000

The outage is being worked on. A shed caught fire, and destroyed a large amount of fiber connecting this footprint to the infrastructure. UTOPIA has let us know that this has a current ETR of 12:00AM on 11/13/2023

UTOPIA Emergency Maintenance - Fiber Damage Repair in West Valley City 11/17/2023

XMission Status — Fri, 10 Nov 2023 20:40:53 +0000

DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage repair of cable D-WV4.2 144FOC MAINTENANCE START TIME: 11/17/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/17/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a outage while fiber repair maintenance is being performed.

UTOPIA Maintenance Orem

XMission Status — Fri, 10 Nov 2023 06:17:35 +0000

DESCRIPTION: UTOPIA maintenance OR021 power upgrade/testing MAINTENANCE START TIME: 11/10/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 19 Business/Enterprise customers 75 Residential customers

UTOPIA Maintenance Centerville

XMission Status — Fri, 10 Nov 2023 06:16:44 +0000

DESCRIPTION: UTOPIA maintenance CV005 switch retirement MAINTENANCE START TIME: 11/10/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 2 Business/Enterprise customers 135 Residential customers

UTOPIA Maintenance Layton

XMission Status — Fri, 10 Nov 2023 06:15:57 +0000

DESCRIPTION: UTOPIA maintenance LA006 power upgrade and testing. (Layton UT) MAINTENANCE START TIME: 11/10/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/10/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 7 Business/Enterprise customers 472 Residential customer

UTOPIA Network Outage Notification for 11/9/2023 - Footprint(s) WV024

XMission Status — Thu, 09 Nov 2023 20:00:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 14 residential customers affected. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 12:00AM UTOPIA Network Outage Resolution - 11/9-10/2023 - Footprint(s) WV024 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut/dmg RESOLUTION TIME: 12:00 AM

UTOPIA Maintenance Layton

XMission Status — Thu, 09 Nov 2023 17:38:37 +0000

DESCRIPTION: UTOPIA EMERGENCY maintenance LA006-ADS-1001 switch needs to be rebooted to fix an uplink issue. MAINTENANCE START TIME: 11/10/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/10/2023 1:00 AM MST SCOPE OF IMPACT: All customers on this switch will experience a brief outage while maintenance is being performed. 114 Residential customers

Resolved - UTOPIA - Brigham City Partial Outage Emergency Maintenance

XMission Status — Wed, 08 Nov 2023 09:00:00 +0000

*Update* maintenance completed approx 02:00 AM MST - All services restored DESCRIPTION: UTOPIA EMERGENCY maintenance fiber damage BR004.15.9 48F in Brigham UT 11 XMission residential/business customers will be without service during repair MAINTENANCE START TIME: 11/7/2023 10:01 PM MST MAINTENANCE STOP TIME: 11/8/2023 6:00 AM MST

UTOPIA Maintenance in Orem

XMission Status — Fri, 03 Nov 2023 07:06:58 +0000

Residential customers MAINTENANCE START TIME: 11/2/2023 08:00 AM MST MAINTENANCE STOP TIME: 11/2/2023 4:00 PM MST Business customers MAINTENANCE START TIME: 11/3/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. Utopia has found a switch that is experiencing packet loss, and all residential customers will be moved to a new switch one at a time on 11/2/2023 during the hours of 8am-4pm and the business customers will be moved at night on 11/3/2023 at 12:01 AM.

UTOPIA Maintenance in Brigham City

XMission Status — Fri, 03 Nov 2023 07:05:32 +0000

DESCRIPTION: UTOPIA maintenance BR005 power upgrade/testing MAINTENANCE START TIME: 11/3/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 42 Business customers 339 Residential customers

UTOPIA Maintenance in Murray

XMission Status — Fri, 03 Nov 2023 07:04:48 +0000

DESCRIPTION: UTOPIA maintenance fiber damage repair in Murray/MU014.10 MAINTENANCE START TIME: 11/3/2023 12:01 AM MST MAINTENANCE STOP TIME: 11/3/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 13 Residential customers

UTOPIA - Orem Partial Outage - OR023

XMission Status — Mon, 30 Oct 2023 09:19:00 +0000

UTOPIA has been alerted to an outage in the or023 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 147 residential customers affected. Updates will be sent as we know more information. START TIME: 03:19:37 SCOPE OF IMPACT: All customers affected will be without service.

Unplanned XMission Colocation Network Switch Reboot

XMission Status — Fri, 27 Oct 2023 18:20:00 +0000

XMission Colocation customers may have experienced a partial or total network outage due to an unplanned reboot of one of our network switches. While committing a security update that was successfully accepted by other switches of the same model and similar configuration, one particular colocation switch rebooted itself after being updated. Customers that have their colocation connection on this switch would have felt a 5-10 minute network outage during this reboot. All equipment is back online and operational, but should you need additional support please reach out to Technical Support/NOC accordingly.

Unplanned XMission Voice Outage

XMission Status — Fri, 27 Oct 2023 18:20:00 +0000

XMission Voice customers may have experienced a loss in service between 12:20 and 1:03 pm. While Network Admins were completing security updates on network switches, a device had a unexpected reboot causing the voice server to loss its connection. Service is fully restored, but if your voice service is not working as expected, please reach out to Technical Support.

UTOPIA Maintenance Midvale

XMission Status — Fri, 27 Oct 2023 05:08:47 +0000

DESCRIPTION: UTOPIA maintenance MD006-01 and MD006-02 all switches power upgrade/testing MAINTENANCE START TIME: 10/27/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 30 Business customers 121 Residential

UTOPIA maintenance Brigham City

XMission Status — Fri, 27 Oct 2023 05:07:05 +0000

DESCRIPTION: UTOPIA maintenance BR004 switch retirement. Business Customer will be moved at night on 10/27/2023 MAINTENANCE START TIME: 10/27/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 1 Business/Enterprise customer 24 Residential customers

UTOPIA Maintenance Layton

XMission Status — Fri, 27 Oct 2023 05:05:47 +0000

DESCRIPTION: UTOPIA maintenance LA004 power upgrade/testing MAINTENANCE START TIME: 10/27/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 8 Business/Enterprise customers 30 Residential customers

UTOPIA Maintenance Centerville

XMission Status — Fri, 27 Oct 2023 05:03:06 +0000

DESCRIPTION: UTOPIA maintenance restacking configuration in CV001 MAINTENANCE START TIME: 10/27/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 1 Business/Enterprise customer 88 Residential customers

UTOPIA Network Outage Notification for 10/24/2023 - Footprint(s) PG001 - Fiber cut - Fixed

XMission Status — Tue, 24 Oct 2023 14:53:00 +0000

UTOPIA Network Outage Notification for 10/24/2023 - Footprint(s) PG001 DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services identified a fiber cut. There are 60 residential customers affected. Updates will be sent as we know more information.

XMission Office phone system upgrades

XMission Status — Mon, 23 Oct 2023 18:12:00 +0000

XMission is upgrading our office phone system to improve our customer interaction when calling into the offices. During the upgrades our office phones may be unavailable and we ask if customers need assistance during this maintenance to contact us via Live Chat or E-Mail.

UTOPIA Maintenance Layton

XMission Status — Fri, 20 Oct 2023 07:28:44 +0000

DESCRIPTION: UTOPIA maintenance LA003 Power maintenance MAINTENANCE START TIME: 10/20/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 21 Business customers 250 Residential customers

UTOPIA Maintenance Orem

XMission Status — Fri, 20 Oct 2023 07:28:15 +0000

DESCRIPTION: UTOPIA maintenance OR031 power upgrade/testing MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 93 Business/Enterprise customers 2 Residential customers

UTOPIA Maintenance Morgan

XMission Status — Fri, 20 Oct 2023 07:25:25 +0000

DESCRIPTION: UTOPIA maintenance MR001 CWDM Fiber move. MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST SCOPE OF IMPACT: We do not expect to lose any customers with this fiber move due to redundancy however with this type of maintenance there is always some risk. 1020 Residential customers 82 Business/Enterprise customers

UTOPIA maintenance Centerville

XMission Status — Fri, 20 Oct 2023 07:23:32 +0000

MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 10 Business/Enterprise customers 206 Residential customers

UTOPIA Maintenance in Lindon 10/6/2023

XMission Status — Fri, 06 Oct 2023 03:59:03 +0000

DESCRIPTION: UTOPIA maintenance LI009 power upgrade/testing and adding switches to new ring design MAINTENANCE START TIME: 10/06/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 13 business customers 329 Residential customers

UTOPIA Maintenance in Murray 10/6/2023

XMission Status — Fri, 06 Oct 2023 03:58:09 +0000

DESCRIPTION: UTOPIA maintenance MU005 Power upgrade/testing MAINTENANCE START TIME: 10/6/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/6/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 16 Business customers 284 Residential customers

UTOPIA Network Outage Notification for 10/03/2023 - Footprint(s) LA003 - Resolved

XMission Status — Tue, 03 Oct 2023 12:14:00 +0000

UTOPIA Network Outage Notification for 10/03/2023 - Footprint(s) LA003 DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 100 residential customers affected. Updates will be sent as we know more information. Resolution time: 9:40

Bozeman YSF - Partial Fiber Outage - RESOLVED

XMission Status — Thu, 21 Sep 2023 06:30:00 +0000

Network Operations Center engineers are looking into a possible partial outage in Bozeman. Updates to follow as status progresses UPDATE: Resolved

UTOPIA Maintenance in West Point 10/6/2023

XMission Status — Wed, 20 Sep 2023 23:15:29 +0000

DESCRIPTION: UTOPIA maintenance WP001 switch replacement. MAINTENANCE START TIME: 10/06/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 132 residential customers will be affected.

Syracuse Outage

XMission Status — Sun, 17 Sep 2023 03:00:00 +0000

PROBLEM: XMission traffic stopped passing to all customers in Syracuse at 9:00 p.m. affecting about 80 customers. No other providers were affected. RESOLVED: Engineering resolved the issue by failing XMission over to the backup circuit.

Outage in Murray, Utah

XMission Status — Sat, 16 Sep 2023 22:15:00 +0000

There is currently an outage in Murray and Midvale, and UTOPIA is in the process of finding a cause. We will keep updating this page as more information comes in. UTOPIA Network Outage Resolution - MU015 & MD009 RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 18:40

Bozeman Outage - resolved

XMission Status — Thu, 14 Sep 2023 02:18:00 +0000

We have been made aware of an outage impacting our Bozeman customers. We are currently working with Yellowstone Fiber for a resolution. There is no ETA at this time. DESCRIPTION: UTOPIA has been alerted to an outage in the BL001, BD001 footprint(s) in Bluffdale, UT. Field Services are in transit to the site. There are 15+\- Business customers affected. Updates will be sent as we know more information. START TIME: 7:45 PM SCOPE OF IMPACT: All customers affected will be without service. RESOLVED: The outage has been resolved. All services have been restored. An MDA card needed to be reseated.

UTOPIA Maintenance in Morgan 9/22/23

XMission Status — Fri, 08 Sep 2023 05:43:40 +0000

DESCRIPTION: UTOPIA maintenance MR001 network redesign/configuration change MAINTENANCE START TIME: 9/22/2023 12:01 AM MST MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Scheduled Maintenance for XMission Voice

XMission Status — Thu, 07 Sep 2023 19:31:46 +0000

XMission will perform scheduled upgrades to the power system on our VoIP servers tonight, from midnight to 6 a.m. Downtime should be brief and may require a reboot of your onsite Telephone Adapter.

Murray Partial Outage

XMission Status — Thu, 07 Sep 2023 18:45:00 +0000

UTOPIA Network Outage Notification for 09/07/2023 - Footprint(s) MU007-ADS-1003 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007-ADS-1003 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 12 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. ADS Slot died, Customers have been moved to New ADS RESOLUTION TIME: 2:00 pm MST

UTOPIA Maintenance in Tremonton 9.22.23

XMission Status — Wed, 06 Sep 2023 20:12:34 +0000

DESCRIPTION: UTOPIA maintenance TR003 power upgrade/testing MAINTENANCE START TIME: 9/22/2023 12:01 AM MST MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 9.22.23

XMission Status — Wed, 06 Sep 2023 20:11:34 +0000

DESCRIPTION: UTOPIA maintenance MU023 power upgrade/testing MAINTENANCE START TIME: 9/22/2023 12:01 AM MST MAINTENANCE STOP TIME: 09/22/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Murray Partial Outage

XMission Status — Mon, 04 Sep 2023 14:20:00 +0000

UTOPIA has confirmed an outage in the Murray area. They have a tech en route, but no ETA at this time. -UPDATE: This has since been resolved

Orem Outage - OR007

XMission Status — Fri, 01 Sep 2023 19:10:00 +0000

UTOPIA has been alerted to an outage in the OR007 footprint(s) in Orem, UT. There are 100+ residential customers affected. Updates will be sent as we know more information. UTOPIA Network Outage Resolution - 9/1/23 - Footprint(s) OR007 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber backbone was spliced wrong RESOLUTION TIME: 2:00

Scheduled Maintenance for XMission Voice

XMission Status — Fri, 01 Sep 2023 16:11:34 +0000

XMission will perform upgrades on our VoIP SBC this Saturday morning, Sept. 2, from midnight to 3 a.m. Downtime should be brief and may require a reboot of your onsite Telephone Adapter.

Brigham City Fiber Maintenance Sept 1, 2023

XMission Status — Fri, 01 Sep 2023 06:44:43 +0000

DESCRIPTION: UTOPIA maintenance relocation of fiber tag BR004.15 and BR.1 from aerial to buried. Rescheduled from 8/31 to 9/1 MAINTENANCE START TIME: 9/1/2023 12:01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

Layton City Fiber Maintenance Sept 1, 2023

XMission Status — Fri, 01 Sep 2023 06:43:58 +0000

DESCRIPTION: UTOPIA maintenance Adding LA003 switches to the ring design. MAINTENANCE START TIME: 9/1/2023 12:01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

West Valley City Fiber Maintenance Sept 1, 2023

XMission Status — Fri, 01 Sep 2023 06:43:33 +0000

DESCRIPTION: UTOPIA maintenance WV035 power upgrade/testing MAINTENANCE START TIME: 9/1/2023 12:01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Midvale City Fiber Maintenance Sept 1, 2023

XMission Status — Fri, 01 Sep 2023 06:41:49 +0000

MAINTENANCE NOTIFICATION: MD001 - Midvale START: 9/1/2023 12:01 AM STOP: 9/1/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~139 residential customers will be affected. MAINTENANCE NOTIFICATION: MD002- Midvale START: 9/1/2023 12:01 AM STOP: 9/1/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~127 residential customers will be affected.

Scheduled Maintenance for Artspace Commons

XMission Status — Thu, 31 Aug 2023 19:44:12 +0000

The scheduled maintenance will take place September 16th at 12:00 AM. Network admins are going to be replacing a network switch. This process is expected to last an hour or less. Less than a dozen customers will be impacted and will not have internet during this time.

Lehi City Fiber Maintenance Sept 6, 2023

XMission Status — Wed, 30 Aug 2023 23:09:04 +0000

Lehi Fiber management partners Strata Networks will be pushing a firmware upgrade to all OLTs and ONTs. Customers in Lehi will experience two 10 minutes service outages during the maintenance window as the equipment reboots

UTOPIA Maintenance in Orem 8/25/2023

XMission Status — Fri, 25 Aug 2023 06:37:01 +0000

DESCRIPTION: UTOPIA maintenance OR006 & OR008 power upgrade/testing MAINTENANCE START TIME: 8/25/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/25/2023 6:00 AM MST SCOPE OF IMPACT: Customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 8/25/23

XMission Status — Fri, 25 Aug 2023 06:36:03 +0000

DESCRIPTION: UTOPIA maintenance LA011 power upgrade and testing. MAINTENANCE START TIME: 8/25/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/25/2023 6:00 AM MST SCOPE OF IMPACT: We do not expect to lose power however with this type of maintenance it always poses a risk.

West Valley Outage

XMission Status — Tue, 22 Aug 2023 17:50:00 +0000

UTOPIA has been alerted to an outage in all footprint(s) in West Valley City, UT. Engineering is investigating the issue. There are 200+ residential customers affected. Updates will be sent as we know more information. No Current ETA UTOPIA Network Outage Resolution - 8/22/2023 - All Footprint(s) in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed Network Equipment RESOLUTION TIME: 2:00 PM

Midvale Outage - MD002 - resolved

XMission Status — Mon, 21 Aug 2023 15:40:00 +0000

There is currently a partial outage in Midvale footprint MD002. UTOPIA is currently investigating the cause, but suspect it is due to a power issue. It appears that this was caused by a tripped circuit breaker -Resolved

Brigham City Partial Outage

XMission Status — Sat, 19 Aug 2023 23:03:00 +0000

UTOPIA has confirmed an outage affecting some customers in Brigham City. No ETR at this time. UPDATE: This issue has been resolved.

UTOPIA Maintenance in Brigham City 8/31/2023

XMission Status — Thu, 17 Aug 2023 19:41:48 +0000

DESCRIPTION: UTOPIA maintenance relocation of fiber tag BR004.15 and BR.1 from aerial to buried. MAINTENANCE START TIME: 8/31/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/31/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed. 55 Business/Enterprise customers 4 Residential customers

UTOPIA Maintenance in Midvale 9/1/2023

XMission Status — Thu, 17 Aug 2023 16:41:54 +0000

DESCRIPTION: UTOPIA Maintenance MD002 Power upgrade/testing MAINTENANCE START TIME: 9/1/2023 12: 01 AM MST MAINTENANCE STOP TIME: 9/1/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPAI Maintenance in West Valley City 9/1/2023

XMission Status — Thu, 17 Aug 2023 16:40:56 +0000

UTOPIA Maintenance in Layton 9/1/23

XMission Status — Thu, 17 Aug 2023 16:40:12 +0000

UTOPIA Maintenance in Lindon 8/11/23

XMission Status — Fri, 11 Aug 2023 06:00:00 +0000

MAINTENANCE NOTIFICATION: LI007 - Lindon START: 8/11/2023 12:01 AM STOP: 8/11/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~337 residential customers will be affected. UTOPIA Maintenance has been completed.

UTOPIA maintenance WV015 configuration change

XMission Status — Fri, 11 Aug 2023 06:00:00 +0000

DESCRIPTION: UTOPIA maintenance WV015 configuration change MAINTENANCE START TIME: 8/11/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/11/20203 6:00 AM MST SCOPE OF IMPACT: Customers will experience a brief outage while configuration and reboot takes place. Estimated downtime 10 minutes. UTOPIA Maintenance completed early this morning.

Zimbra Hosted Email

XMission Status — Mon, 07 Aug 2023 17:30:00 +0000

One of our Zimbra servers was impacted between 11:30am - 12:30pm. Admins are still working to resolve the cause of the impact.

UTOPIA Network Outage Notification for 08/06/23 - Footprint(s) OR019

XMission Status — Sun, 06 Aug 2023 20:47:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the OR019 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 22 residential customers affected.

UTOPIA Maintenance in Midvale 8/04/23

XMission Status — Fri, 04 Aug 2023 07:08:35 +0000

MAINTENANCE NOTIFICATION: MD009 - Midvale START: 8/4/2023 12:01 AM STOP: 8/6/2023 6:00 AM We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~46 residential customers will be affected.

UTOPIA Maintenance in Pleasant Grove 8/18/23

XMission Status — Thu, 03 Aug 2023 18:55:33 +0000

DESCRIPTION: UTOPIA maintenance PG002.8 fiber repair MAINTENANCE START TIME: 8/18/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed. 20 residential customers

UTOPAI Maintenance in West Valley City 8/18/23

XMission Status — Thu, 03 Aug 2023 17:16:37 +0000

DESCRIPTION: UTOPIA maintenance power upgrade at WV004 MAINTENANCE START TIME: 8/18/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 33 business customers 42 residential customers

UTOPIA Maintenance in Lindon 8/18.23

XMission Status — Thu, 03 Aug 2023 17:15:48 +0000

DESCRIPTION: UTOPIA maintenance LI003 stack reconfiguration MAINTENANCE START TIME: 8/18/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/18/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA - Brigham City - Investigating Potential Outage

XMission Status — Wed, 02 Aug 2023 03:00:00 +0000

UTOPIA is investigating an issue that may be affecting some of our UTOPIA customers in Brigham City. Engineers have been dispatched to investigate further, ETR TBD UPDATE: All services restored

UTOPIA Pleasant Grove Partial Outage

XMission Status — Sun, 30 Jul 2023 21:20:00 +0000

There has been a power outage that is affecting a portion of our customers in Pleasant Grove, UT on the PG005 footprint. UTOPIA is sending a team out to fix the issue. Currently no ETR. UPDATE: This has been resolved.

Outage affecting Artspace, Central 9th, and Tryangles

XMission Status — Sat, 29 Jul 2023 10:01:00 +0000

Our network administrator is currently working with our fiber partners to repair a downed access point at the Artspace Commons which feeds the buildings there, affecting some tenants connections, as well as our Central 9th East hub, and Tryangles - Current ETR: 7-9am MST UPDATE - This has since been resolved.

MU002 Outage

XMission Status — Fri, 28 Jul 2023 13:26:00 +0000

UTOPIA is investigating a partial outage for some of our customers in Murray footprint MU002 Update 7:45 AM MST - Issue resolved

UTOPIA Maintenance in Lindon 8/11/23

XMission Status — Wed, 26 Jul 2023 20:01:03 +0000

DESCRIPTION: UTOPIA maintenance LI007 power upgrade/maintenance MAINTENANCE START TIME: 8/11/2023 12:01 AM MST MAINTENANCE STOP TIME: 8/11/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Pleasant Grove Outage

XMission Status — Sat, 22 Jul 2023 19:10:00 +0000

There is currently an outage in Pleasant Grove. We do not have an ETA at this time, but will update as we receive more information. UPDATE: The outage has been resolved in Pleasant Grove. This was due to a crucial piece of equipment needing to be rebooted. If you continue to have issues, please power cycle your fiber gateway and router (unplugging from the power for 30 seconds minimum, then giving them time to fully boot back up)

Murray MU015 Outage

XMission Status — Sat, 22 Jul 2023 15:38:00 +0000

Murray footprint 15 has had an outage confirmed by UTOPIA. Field team is en route, but no ETA at this time. UPDATE: The outage in Murray has been resolved. It was due to high temperatures and a failing circuit due to the heat. Service has been restored.

Murray, UT Partial Outage

XMission Status — Sun, 16 Jul 2023 22:48:00 +0000

This outage is currently being investigated, no ETA at this time. UTOPIA Network Outage Resolution - 7/16/23 - Footprint(s) MU020 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. The A/C unit failed to cool equipment which caused the switch to auto-shut The A/C unit was running low on coolant, was refilled

UTOPIA Network Outage Update: 07/10/23 - Footprint(s) MU013 in Murray, UT.

XMission Status — Mon, 10 Jul 2023 23:49:00 +0000

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: TBD

Scheduled UPS Maintenance

XMission Status — Fri, 07 Jul 2023 15:58:33 +0000

XMission has scheduled a maintenance window between 6:00 p.m. and 8:00 p.m. on Monday, July 10th to perform maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

UTOPIA EMERGENCY MAINTENANCE in Payson 7/6/23 1:00 PM to 4:00 PM

XMission Status — Thu, 06 Jul 2023 17:48:50 +0000

DESCRIPTION: Switch in PA020 is overheating and we will be moving customers off that switch to another switch. MAINTENANCE START TIME: 7/6/2023 1:00 PM MST MAINTENANCE STOP TIME: 7/6/2023 4:00 PM MST SCOPE OF IMPACT: 9 afected customers will see a brief outage while they are being moved to a new switch.

Yellowstone Fiber - Partial Outage

XMission Status — Thu, 06 Jul 2023 05:30:00 +0000

We are investigating a potential outage affecting some of our Yellowstone fiber customers, no current ETR, status will be updated as it progresses Update 01:15 AM July 6th: Resolved

UTOPIA Network Outage on 7/3/2023 - Footprint(s) WV040

XMission Status — Tue, 04 Jul 2023 00:15:00 +0000

UTOPIA has been alerted to an outage in the WV040 footprint in West Valley City, UT. Field Services are in transit to the site. There are 20 residential customers affected. Suspected fiber cut, but we'll know more once the Field Techs are on-site.

XMission Closed for Independence Day

XMission Status — Mon, 03 Jul 2023 15:56:08 +0000

XMission will be closed from 7 a.m. on Tuesday, July 4th until 7 a.m. on Wednesday, July 5th in observation of Independence Day. A skeleton crew will be on site for emergencies. ☠️

Scheduled XMission Infrastructure Maintenance

XMission Status — Fri, 30 Jun 2023 15:20:38 +0000

Starting June 9th at 12:01 AM, XMission will be performing network maintenance related to our internal server infrastructure. This maintenance will involve adding new networking switches to our internal server network. This maintenance is expected to be non-disruptive to customer services, however there is still a small possibility the maintenance will impact some customer services. In such an event, customer services such as email and web hosting may be impacted for about 20-40 minutes.

UTOPIA Maintenance in WVC 7/14/23

XMission Status — Wed, 28 Jun 2023 20:10:53 +0000

DESCRIPTION: UTOPIA WV003 Power Maintenance MAINTENANCE START TIME: 7/14/2023 12:01am MST MAINTENANCE STOP TIME: 7/14/2023 6:00am MST

UTOPIA Maintenance in Murray 7/14/23

XMission Status — Wed, 28 Jun 2023 20:10:06 +0000

DESCRIPTION: UTOPIA maintenance MU018 power upgrade/testing MAINTENANCE START TIME: 7/14/2023 12:01 AM MST MAINTENANCE STOP TIME: 7/14/2023 6:00 AM MST SCOPE OF IMPACT: Customers may experience a brief outage during maintenance window.

Bozeman Outage

XMission Status — Mon, 26 Jun 2023 02:00:00 +0000

We have identified an issue with some of our equipment affecting some Yellowstone Fiber customers. This is preventing users from accessing certain websites and services. This issue should be resolved within the hour. UPDATE: We are still working on routing issues. We thank you for your patience. While most sites should be working, there are still a few sites that are having trouble. If you have IPv6 turned on, please disable that for the time being while we troubleshoot this further. Thank you again for your patience. UPDATE 2: We are waiting to hear from our upstream provider to further resolve some of the issues being reported in. UPDATE 3 Our primary upstream provider has confirmed they've finished repairs. We will now be working on moving our connection back to them and return to normal routing. YSF customers WILL notice a disruption in service while this happens. Issue Fixed: The issues surrounding our customers in Bozeman have been resolved. If you continue to experience any issues please feel free to reach out to our support and we will be happy to assist you further. Thank you again for your patience while we worked on this together.

Bozeman outage

XMission Status — Sat, 24 Jun 2023 14:06:00 +0000

Service for IPv4 to our Yellowstone Fiber customers has been restored with a workaround process.

Zimbra Hosted Email - Partial Outage

XMission Status — Thu, 22 Jun 2023 10:59:00 +0000

Update: all Zimbra services operational One of our Zimbra hosted email servers is currently offline, affecting service for some customers using the platform. Estimated ETR 6:30 AM MT

UTOPIA Maintenance in Murray 6/23/23

XMission Status — Wed, 07 Jun 2023 22:59:35 +0000

DESCRIPTION: UTOPIA maintenance MU009 power upgrade/maintenance MAINTENANCE START TIME: 6/23/2023 12:01 AM MST MAINTENANCE STOP TIME: 6/23/2023 6:00 AM MST SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Zimbra Hosted Email Outage

XMission Status — Tue, 06 Jun 2023 14:29:00 +0000

"One of our Zimbra servers is experiencing a service outage since 8:29am" UPDATE: This issue has been resolved.

UTOPIA Maintenance in Brigham CIty 6/16/23

XMission Status — Wed, 31 May 2023 19:00:55 +0000

DESCRIPTION: UTOPIA maintenance BR005 power testing MAINTENANCE START TIME: 6/16/2023 12:01 AM MAINTENANCE STOP TIME: 6/16/2023 6:00 AM SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.

UTOPIA Maintenance in Orem 6/16/23

XMission Status — Wed, 31 May 2023 18:59:59 +0000

DESCRIPTION: UTOPIA maintenance OR025 power testing. MAINTENANCE START TIME: 6/16/2023 12:01 AM MAINTENANCE STOP TIME: 6/16/2023 6:00 AM SCOPE OF IMPACT: We don’t expect to lose any customers however with this type of maintenance there is always risk. Potentially customers could see a brief outage while switches reboot.

UTOPIA Maintenance in Layton 6/9/23

XMission Status — Thu, 25 May 2023 16:16:09 +0000

DESCRIPTION: UTOPIA maintenance power maintenance in LA009 core site. MAINTENANCE START TIME: 6/9/2023 12:01 AM MAINTENANCE STOP TIME: 6/9/2023 6:00 AM SCOPE OF IMPACT: All of Davis county may experience a brief outage during this maintenance window.

UTOPIA Maintenance in Layton 6/9/23

XMission Status — Thu, 25 May 2023 16:14:52 +0000

DESCRIPTION: UTOPIA maintenance LA001, LA011, LA013, LA016 changing stack configuration. MAINTENANCE START TIME: 6/9/2023 12:01 AM MAINTENANCE STOP TIME: 6/9/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 610 residential

UTOPIA Maintenance in Midvale 6/9/23

XMission Status — Wed, 24 May 2023 19:12:14 +0000

DESCRIPTION: UTOPIA maintenance MD003 power testing MAINTENANCE START TIME: 6/9/2023 12:01 AM MAINTENANCE STOP TIME: 6/9/2023 6:00 AM SCOPE OF IMPACT: All customers may experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 5/23/2023 - Footprint(s) MR001

XMission Status — Tue, 23 May 2023 23:41:00 +0000

UTOPIA Network Outage Notification for 5/23/2023 - Footprint(s) MR001 DESCRIPTION: UTOPIA has been alerted to an outage in the MR001 footprint(s) in Morgan, UT. Field Services are in transit to the site. There are 1139 residential customers affected. UTOPIA Network Outage Resolution - 5/23/23 - Footprint(s) MR001 in Morgan, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cutover completed RESOLUTION TIME: 10:00 PM

UTOPIA Maintenance in Lindon 6/2/23

XMission Status — Thu, 18 May 2023 22:19:43 +0000

DESCRIPTION: UTOPIA maintenance LI005 power upgrade/testing MAINTENANCE START TIME: 6/2/2023 12:01AM MAINTENANCE STOP TIME: 6/2/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage during maintenance.

UTOPIA Maintenance in Layton 6/2/23

XMission Status — Thu, 18 May 2023 16:38:17 +0000

DESCRIPTION: UTOPIA maintenance power upgrade/testing in LA011 MAINTENANCE START TIME: 6/2/2023 12:01 AM MAINTENANCE STOP TIME: 6/2/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

XMission DNS Issues

XMission Status — Fri, 12 May 2023 19:05:00 +0000

XMission is experiencing a DNS issue and actively investigating. This problem can cause websites to fail to load and create the appearance of an Internet outage. Most XMission services are impacted. No ETA but we're all hands on deck and expect a fairly quick resolution. Issue resolved 11:45 AM UPDATE 1:16 PM Incident reopened as some resolution is again unstable. Mitigations are being implemented. UPDATE 3:50 PM The issue is a massive DDOS to our DNS infrastructure which has been particularly difficult to fully quell. Customers should be able to use alternative DNS servers (ie 1.1.1.1 or 8.8.8.8) in their network configs as a work around. UPDATE 6:15 PM MDT XMission believes this issue is resolved.

BR002

XMission Status — Fri, 12 May 2023 02:07:56 +0000

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 3:00AM

UTOPIA Maintenance in Orem 5/26

XMission Status — Thu, 11 May 2023 16:15:51 +0000

DESCRIPTION: UTOPIA maintenance power upgrade/testing in OR018. MAINTENANCE START TIME: 5/26/2023 12:01 AM MAINTENANCE STOP TIME: 5/26/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenane in Brigham City 5/25 DAY TIME

XMission Status — Thu, 11 May 2023 16:15:10 +0000

DESCRIPTION: UTOPIA Maintenance BR001 switch retirement. MAINTENANCE START TIME: 5/25/2023 9:00 AM MAINTENANCE STOP TIME: 5/25/2023 1:00 PM SCOPE OF IMPACT: Residential customers will be moved during the day one at a time. Each customer will experience a 1-2 minute outage while they are moved to a updated switch.

Zimbra Server Issue

XMission Status — Sun, 07 May 2023 21:45:00 +0000

A single server in our infrastructure required a full service restart. All systems are operational.

UTOPIA Maintenance in Layton 5/23/23

XMission Status — Thu, 04 May 2023 16:02:25 +0000

DESCRIPTION: UTOPIA maintenance LA020 configuration change MAINTENANCE START TIME: 5/23/2023 12:01 AM MAINTENANCE STOP TIME: 5/23/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

Networking issue Layton

XMission Status — Wed, 03 May 2023 23:04:00 +0000

We have been made aware of a current networking issue impacting our customers in Layton This has been escalated and UTOPIA's engineers are investigating the issue. There is no ETA at this time. Thank you for your patience. Resolved.

UTOPIA Network outage MU010

XMission Status — Sun, 30 Apr 2023 13:25:00 +0000

Outage in footprint MU010 Murray, UT. UTOPIA field services are in transit Resolved

UTOPIA Power Maintenance in Murray 5/12/23

XMission Status — Wed, 26 Apr 2023 20:39:25 +0000

DESCRIPTION: UTOPIA maintenance MU002 power upgrade 5/12/2023 MAINTENANCE START TIME: 5/12/2023 12:01 AM MAINTENANCE STOP TIME: 5/12/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage during maintenance.

UTOPIA Maintenance in Tremonton 5/5/23

XMission Status — Wed, 19 Apr 2023 19:29:59 +0000

DESCRIPTION: UTOPIA maintenance TR001 power upgrade 5/5/2023 MAINTENANCE START TIME: 5/5/2023 12:01 AM MAINTENANCE STOP TIME: 5/5/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Brigham City 4/28/23

XMission Status — Fri, 14 Apr 2023 00:54:02 +0000

DESCRIPTION: UTOPIA maintenance upgrade core device in BR004. 4/28/2023 MAINTENANCE START TIME: 4/28/2023 12:01 AM MAINTENANCE STOP TIME: 4/28/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed

UTOPIA SL003 - outage - resolved

XMission Status — Fri, 14 Apr 2023 00:28:00 +0000

Outage in UTOPIA footprint SL003 due to fiber cut Field services are working on resolving the outage ETA - Resolved

Ongoing Maintenance on Yellowstone Fiber in Bozeman

XMission Status — Thu, 13 Apr 2023 09:00:00 +0000

Major network upgrades in our Bozeman infrastructure are taking longer than anticipated and have extended into the morning work hours. Please have patience as we complete the datacenter migration and upstream networking improvements. UPDATE: Our maintenance on Yellowstone Fiber is going long. At this time we have no estimated time of return. Our engineers are actively engaged. Apologies for the disruption. Our maintenance at Yellowstone Fiber is finally resolved, thank you for your patience and kindness as we worked on this. For any lingering issues, please power off your WiFi router for 30-60 seconds. Our tech support is available to help 24/7 at 877.964.7746

XMission Scheduled Maintenance for Yellowstone Fiber Customers

XMission Status — Wed, 12 Apr 2023 04:34:00 +0000

XMission will be performing router maintenance starting 12:01 AM to 6:00 AM on Thursday 13th. This maintenance will affect our Yellowstone Fiber customers, but it will NOT impact our UTOPIA Fiber customers. During this maintenance window, XMission's Network Admin will be relocating our Yellowstone Fiber router to a new facility. We will also use this time to make minor configuration changes on the router to optimize its connection to XMission's Salt Lake City infrastructure, as well as make this router ready for IPv6 dualstack service. Yellowstone Fiber customers can expect Internet service downtime during this maintenance window.

UTOPIA Network Outage Notification for 4/11/2023 - Footprint(s) BR003

XMission Status — Wed, 12 Apr 2023 00:05:00 +0000

UTOPIA Network Outage Notification for 4/11/2023 - Footprint(s) BR003 DESCRIPTION: UTOPIA has been alerted to an outage in the BR003 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 40+ residential customers affected. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 11:00 PM - 12:00 AM

UTOPIA Power Upgrade in West Valley 4/21/23

XMission Status — Thu, 06 Apr 2023 18:10:42 +0000

DESCRIPTION: UTOPIA maintenance WV010 power upgrade/testing 4/21/2023 MAINTENANCE START TIME: 4/21/2023 12:01 AM MAINTENANCE STOP TIME: 4/21/2023 6:00 AM SCOPE OF IMPACT: All customers will experience outage while maintenance is being performed.

UTOPIA Maintenance in Lindon 4/21/23

XMission Status — Thu, 06 Apr 2023 05:37:38 +0000

DESCRIPTION: UTOPIA maintenance LI004 power upgrade/testing 4/21/2023 MAINTENANCE START TIME: 4/21/2023 12:01 AM MAINTENANCE STOP TIME: 4/21/2023 6:00 AM SCOPE OF IMPACT: All customers will experience outage during maintenance being performed.

UTOPIA Maintenance in Murray 4/14/23

XMission Status — Thu, 30 Mar 2023 18:29:18 +0000

DESCRIPTION: UTOPIA maintenance MU002 power upgrade 4/14/2023 MAINTENANCE START TIME: 4/14/2023 12:01 AM MAINTENANCE STOP TIME: 4/14/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage during maintenance

UTOPIA Maintenance in Brigham City 4/22/23

XMission Status — Thu, 30 Mar 2023 18:28:26 +0000

ESCRIPTION: UTOPIA maintenance BR004 power maintenance MAINTENANCE START TIME: 4/22/2023 12:01 AM MAINTENANCE STOP TIME: 4/22/2023 6:00 AM SCOPE OF IMPACT: Customers will possibly experience a brief outage while testing is performed.

UTOPIA Maintenance in Payson 4/14/23

XMission Status — Thu, 30 Mar 2023 18:26:03 +0000

DESCRIPTION: UTOPIA maintenance power upgrade for PA017 MAINTENANCE START TIME: 4/14/2023 12:01 AM MAINTENANCE STOP TIME: 4/14/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed

Scheduled Emergency UPS Maintenance

XMission Status — Mon, 27 Mar 2023 18:40:00 +0000

XMission has scheduled a maintenance window between 6:00 p.m. and 6:30 p.m. on Tuesday, March 28th to perform emergency maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time. Completed

UTOPIA Maintenance in Murray 4/7/23

XMission Status — Thu, 23 Mar 2023 15:18:27 +0000

DESCRIPTION: UTOPIA maintenance MU004 power upgrade MAINTENANCE START TIME: 4/7/2023 12:01 AM MAINTENANCE STOP TIME: 4/7/2023 6:00 AM SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

UTOPIA Maintenance in Orem 4/5/23 DAYTIME

XMission Status — Thu, 23 Mar 2023 15:17:30 +0000

DESCRIPTION : UTOPIA maintenance OR038 switch retirement. 20 residential customers will be moved during the day on 4/5/2023. MAINTENANCE START TIME: 4/5/2023 9:00 AM – 4:00 PM – Residential customers will be moved. SCOPE OF IMPACT: All customers will experience brief outage as they are moved to an upgraded switch.

UTOPIA Maintenance in Layton 4/7/23

XMission Status — Thu, 23 Mar 2023 00:50:39 +0000

DESCRIPTION: UTOPIA maintenance LA013 power upgrade. MAINTENANCE START TIME: 4/7/2023 12:01 AM MAINTENANCE STOP TIME: 4/7/2023 6:00 AM SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/31/23

XMission Status — Thu, 16 Mar 2023 16:11:22 +0000

DESCRIPTION: UTOPIA maintenance LA006 power upgrade/testing 3/31/2023 MAINTENANCE START TIME: 3/31/2023 12:01 AM MAINTENANCE STOP TIME: 3/31/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage during maintenance

UTOPIA Network Outage Notification for 3/10/2023 - Footprint(s) LI006 - Resolved

XMission Status — Sat, 11 Mar 2023 02:10:00 +0000

UTOPIA Network Outage Notification for 3/10/2023 - Footprint(s) LI006 DESCRIPTION: UTOPIA has been alerted to an outage in the LI006 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 170 residential customers affected. Resolved - 10/03/2023 21:05

UTOPIA Maintenance in Midvale 3/24/23

XMission Status — Thu, 09 Mar 2023 21:45:20 +0000

DESCRIPTION : Utopia maintenance MD008 power maintenance/upgrade 3/24/2023 MAINTENANCE START TIME: 3/24/2023 12:01 AM MAINTENANCE STOP TIME: 3/24/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/24/23

XMission Status — Thu, 09 Mar 2023 21:44:34 +0000

DESCRIPTION : Utopia Maintenance LA021 power upgrade/maintenance 3/24/2023 MAINTENANCE START TIME: 3/24/2023 12:01 AM MAINTENANCE STOP TIME: 3/24/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Orem/Lindon 3/22/23 (Switch Upgrade)

XMission Status — Thu, 09 Mar 2023 20:19:06 +0000

DESCRIPTION : Utopia Maintenance LI010 switch retirement 3/22/2023 MAINTENANCE START TIME: 3/22/2023 8:00 AM MAINTENANCE STOP TIME: 3/22/2023 4:00 PM SCOPE OF IMPACT: Customers will notice a brief outage while they are moved to a upgraded switch.

Inbound Mail Delivery Outage

XMission Status — Mon, 06 Mar 2023 18:14:00 +0000

Zimbra Hosted Email Notification: From 11:14 am to 11:52 am MST, all inbound mail for all Zimbra Hosted Email was rejected. The emails that were rejected have been lost. All Zimbra Hosted Email services have been restored.

UTOPIA Network Outage Update: 03/05/2023 - Footprint(s) LA021 in Layton, UT. - fixed

XMission Status — Sun, 05 Mar 2023 13:28:00 +0000

Outage in Layton footprint LA021. This outage is due to power issues. Field services are working on resolving the issue. ETR: Fixed

UTOPIA Maintenance in Woodland Hills 3/17/23

XMission Status — Thu, 02 Mar 2023 19:52:45 +0000

DESCRIPTION : UTOPIA maintenance WH001 power upgrade 3/17/2023 MAINTENANCE START TIME: 3/17/2023 12:01 AM MAINTENANCE STOP TIME: 3/17/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/17/23

XMission Status — Thu, 02 Mar 2023 17:52:09 +0000

DESCRIPTION: UTOPIA maintenance power upgrade in LA026 MAINTENANCE START TIME: 3/17/2023 12:01 AM MAINTENANCE STOP TIME: 3/17/2023 6:00 AM SCOPE OF IMPACT: Customers will notice a brief outage while maintenance is performed.

Midvale MD001 - Outage - fixed

XMission Status — Sun, 19 Feb 2023 13:02:00 +0000

UTOPIA Network Outage Update: 02/19/23 - Footprint(s) MD001 in Midvale, UT. Outage is due to a fiber cut. UTOPIA services are working to resolve the issue. ETR: Resolved 02/19/23 13:09

Lindon LI004 Outage

XMission Status — Thu, 16 Feb 2023 20:55:00 +0000

UTOPIA Network Outage Notification for 2/16/2023 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 160 residential customers affected

WV035 West Valley City Outage

XMission Status — Tue, 14 Feb 2023 23:11:00 +0000

UTOPIA Network Outage Notification for 2/14/2023 - Footprint(s) WV035 DESCRIPTION: UTOPIA has been alerted to an outage in the WV035 footprint(s) in West Valley City, UT. Field Services are in transit to the site. There are 120 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. Switch reboot RESOLUTION TIME: 4:00 PM

UTOPIA Outage OR017 - Fixed

XMission Status — Thu, 09 Feb 2023 23:00:00 +0000

Update on UTOPIA outage in footprint OR017 The outage is due to a fiber cut. Field Services are working on resolving the issue. ETA: Resolved

Scheduled Maintenance on XMission's Border Router

XMission Status — Wed, 01 Feb 2023 18:40:15 +0000

On Sunday, February 12th starting at 12:01 a.m., and completing by 6:00 a.m., XMission will be performing a firmware upgrade on one of our border routers, br1. This firmware upgrade is recommended by our router manufacturer to repair a memory leak vulnerability. To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br1 to our other border router br2. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.

Emergency Scheduled Maintenance on XMission's Border Router

XMission Status — Tue, 31 Jan 2023 19:54:28 +0000

On Sunday, February 5th starting at 12:01 a.m., and completing by 6:00 a.m., XMission will be performing a firmware upgrade on one of our border routers, br2. This firmware upgrade is recommended by our router manufacturer to repair a memory leak vulnerability. To ensure our customer's Internet service is minimally impacted, prior to the start of the maintenance we will gracefully move some of our transit connections from br2 to our other border router br1. UTOPIA customers might see higher latency during this time as we move customer traffic off the border router. Our Yellowstone Fiber customers might be unable to access the XMission customer control panel for 2-3 minutes, but otherwise will not be impacted by this maintenance.

UTOPIA Maintenance in Orem 2/10

XMission Status — Thu, 26 Jan 2023 16:34:36 +0000

DESCRIPTION: OR029 maintenance/power upgrade MAINTENANCE START TIME: 2/10/2023 12:01 AM MAINTENANCE STOP TIME: 2/10/2023 6:00 AM SCOPE OF IMPACT: All customers will experience a brief outage while power upgrade is performed.

UTOPIA Maintenance in Layton 1/26

XMission Status — Mon, 23 Jan 2023 21:56:24 +0000

DESCRIPTION: Switch retirement in LA020. MAINTENANCE START TIME: 1/25/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th. MAINTENANCE STOP TIME: 1/26/2023 Residential customers will be moved 1 at a time during the day on Jan 25th and Jan 26th.

UTOPIA Maintenance in Layton 1/25

XMission Status — Mon, 23 Jan 2023 21:55:03 +0000

UTOPIA Maintenance in Lindon 2.1.23 9:00 AM - 5:00 PM

XMission Status — Fri, 20 Jan 2023 21:52:53 +0000

UTOPIA maintenance retire EOL switch in LI004 MAINTENANCE START TIME: 2/1/2023 9:00 AM MAINTENANCE STOP TIME: 2/1/2023 5:00 PM SCOPE OF IMPACT: All residential customers will be moved during the day and customers will experience a brief outage while they are moved to an upgraded switch.

UTOPIA Maintenance in Layton 1/20

XMission Status — Wed, 18 Jan 2023 17:51:54 +0000

ESCRIPTION: Switch retirement in LA020. MAINTENANCE START TIME: 1/19/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th. MAINTENANCE STOP TIME: 1/20/2023 Residential customers will be moved 1 at a time during the day on Jan 19th and Jan 20th. SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

UTOPIA Maintenance in Layton 1/19

XMission Status — Wed, 18 Jan 2023 17:50:54 +0000

UTOPIA Network Outage Notification for 1/11/2023 - Footprint(s) PA004

XMission Status — Wed, 11 Jan 2023 18:00:00 +0000

UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 90 residential customers affected. Updates will be sent as we know more information. RESOLVED: The outage has been resolved. All services have been restored. Switch needed a reboot RESOLUTION TIME: 12:00pm

UTOPIA Maintenance in Layton 1/13/23

XMission Status — Tue, 10 Jan 2023 16:21:39 +0000

DESCRIPTION: Switch retirement in LA020. MAINTENANCE START TIME: 1/12/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th. MAINTENANCE STOP TIME: 1/13/2023 Residential customers will be moved 1 at a time during the day on Jan 12th and Jan 13th. SCOPE OF IMPACT: Customers will experience a brief outage as they are moved to a new switch

UTOPIA Maintenance in Layton 1/12/23

XMission Status — Tue, 10 Jan 2023 16:21:02 +0000

UTOPIA - Murray Footprint MU20 - Partial Outage

XMission Status — Mon, 02 Jan 2023 11:00:00 +0000

Partial outage affecting approximately 120 UTOPIA customers in Murray on footprint MU20, due to power outage in the area. No current ETR

MD008 Midvale Outage

XMission Status — Sat, 24 Dec 2022 21:52:00 +0000

UTOPIA Network Outage Notification for 12/24/22 - Footprint(s) MD008 DESCRIPTION: UTOPIA has been alerted to an outage in the MD008 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 234 residential customers affected. UPDATE: This outage is due to power problems. Field Services are working on resolving the issue. ETR: 1 of 2 switches is back in service. ETR for second switch TBD UTOPIA Network Outage Resolution - 12/24/22 - Footprint(s) MD008 in Midvale, UT. RESOLVED: The outage has been resolved. All services have been restored. Power equipment failure RESOLUTION TIME: 16:45

LI007 outage - Resolved

XMission Status — Sat, 24 Dec 2022 01:57:00 +0000

UTOPIA Network Outage Notification for 12/23/22 - Footprint(s) LI007 DESCRIPTION: UTOPIA has been alerted to an outage in the LI007 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 20 residential customers affected. Resolved 23/12/2022 8:30 PM

OR031 Orem Outage

XMission Status — Fri, 23 Dec 2022 21:58:00 +0000

UTOPIA Network Outage Update: 12/23/2022 - Footprint(s) OR031 in Orem, UT. UPDATE: This outage is due to power problems. Field Services are working on resolving the issue. ETR: N/A Resolved at 6PM.

Zimbra Outage

XMission Status — Fri, 23 Dec 2022 15:38:00 +0000

XMission Admins are investigating an issue affecting about 3500 customers. Fixed as of 4:40 PM

Zimbra Partial Outage - fixed

XMission Status — Fri, 23 Dec 2022 08:48:00 +0000

One of our Zimbra servers is currently having an issue which we are investigating. Fixed

Layton Maintnence LA22 - Completed

XMission Status — Fri, 16 Dec 2022 05:00:00 +0000

Layton is currently undergoing maintenance in the footprint LA22 Service seems to be operational again.

Scheduled UPS Maintenance

XMission Status — Tue, 13 Dec 2022 23:15:31 +0000

XMission has scheduled a maintenance window between 8 a.m. and 4 p.m. on Wednesday, December 14th to perform routine annual maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

MD002 Outage - Fixed

XMission Status — Sat, 26 Nov 2022 20:46:00 +0000

UTOPIA Network Outage Notification for 11/26/22 - Footprint(s) MD002 DESCRIPTION: UTOPIA has been alerted to an outage in the MD002 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 96 residential customers affected.

Orem Outage

XMission Status — Sat, 26 Nov 2022 02:12:00 +0000

UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR013 DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem/ UTOPIA Network Outage Notification for 11/25/22 - Footprint(s) OR023 DESCRIPTION: UTOPIA has been alerted to an outage in the OR023 footprint(s) in Orem, UT. Resolved 8PM

Midvale MD013 Outage

XMission Status — Mon, 14 Nov 2022 23:20:00 +0000

UTOPIA Network Outage Notification for 11/14/22 - Footprint(s) MD013 DESCRIPTION: UTOPIA has been alerted to an outage in the MD013 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 83 residential customers affected. UTOPIA_Status: UTOPIA Network Outage Resolution - 14/14/22 - Footprint(s) MD013 in Midvale, UT., UT. RESOLVED: The outage has been resolved. All services have been restored. fiber damage fiber fixed RESOLUTION TIME: 5:00pm

UTOPIA Power Upgrade in West Valley 12/2/2022 12:01am

XMission Status — Fri, 11 Nov 2022 00:20:16 +0000

DESCRIPTION: Power upgrade in WV004 MAINTENANCE START TIME: 12/2/2022 12:01am MAINTENANCE STOP TIME: 12/2/2022 6:00am SCOPE OF IMPACT: All customers will be without service during upgrade.

UTOPIA Power Upgrade in Pleasant Grove 12/2/2022 12:01am

XMission Status — Fri, 11 Nov 2022 00:19:33 +0000

DESCRIPTION: Power upgrade in PA023 MAINTENANCE START TIME: 12/2/2022 12:01am MAINTENANCE STOP TIME: 12/2/2022 6:00am SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

UTOPIA Network Outage Notification in Pleasant Grove

XMission Status — Mon, 07 Nov 2022 23:15:00 +0000

UTOPIA Network Outage Notification for 11/7/22 - Footprint(s) PG001 DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 264 residential customers affected. Updates will be sent Resolved

UTOPIA PARTIAL OUTAGE - Syracuse, UT, investigating

XMission Status — Mon, 07 Nov 2022 14:00:00 +0000

We are currently investigating an issue affecting some customers in/near Clearfield, UT affecting their ability to connect over UTOPIA

Power outage in Salt Lake - Artspace Macaroni Flats & Artspace Bridge

XMission Status — Mon, 07 Nov 2022 12:30:00 +0000

A power outage in downtown SLC is affecting both Artspace Macaroni Flats and Artspace Bridge circuits - no ETR at present while power is being restored

Outage in Pleasant Grove, UT - Fixed

XMission Status — Thu, 03 Nov 2022 15:39:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are approximately 75 residential customers affected. Updates will be sent as we know more information.

UTOPIA Maintenance in Lindon 11/18/22

XMission Status — Wed, 02 Nov 2022 19:03:09 +0000

DESCRIPTION: UTOPIA will have a Power Maintenance in LI007 MAINTENANCE START TIME: 12:01 am MAINTENANCE STOP TIME: 6:00 am SCOPE OF IMPACT: All customers will be without service while the upgrade is being performed.

Outage for WV030

XMission Status — Mon, 31 Oct 2022 21:39:00 +0000

UTOPIA Network Outage Notification for 10/31/22 - Footprint(s) WV030 DESCRIPTION: UTOPIA has been alerted to an outage in the WV030 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected. Resolved

Murray Outage MU023 - Fixed

XMission Status — Fri, 28 Oct 2022 21:42:00 +0000

UTOPIA Network Outage Notification for 10/28/2022 - Footprint(s) MU023 DESCRIPTION: UTOPIA has been alerted to an outage in the MU023 footprint(s) in Murray, UT. Field Services and Engineers are in transit to the site. There are 100 residential customers affected. RESOLVED: The outage has been resolved. All services have been restored. Switch failed swapped to new switch, set up truck rolls for 7 customers who's equipment is incompatible with the new switch.

XMission Mobile App (Android)

XMission Status — Tue, 25 Oct 2022 23:19:00 +0000

Android users using the XMission Mobile Voice App, are not getting notifications of new incoming phones calls. We believe the issue is with the Android operating system is not accepting the "push notifications" from our Voice Server relaying the incoming call to the user. If you have your XMission Mobile Voice App open and live on the screen this does not apply.

UTOPIA Maintenance in West Valley 10/21 12:00AM to 06:00AM

XMission Status — Fri, 21 Oct 2022 07:03:32 +0000

DESCRIPTION: Upgrading WV035 battery backup system. INCIDENT START TIME: 10/21/2022 12:01 a.m. INCIDENT STOP TIME: 10/21/2022 6:00 a.m. SCOPE OF IMPACT: All customer will experience outage during move to new power system.

Midvale Outage

XMission Status — Sun, 16 Oct 2022 13:45:00 +0000

UTOPIA Network Outage Notification for 10/16/22 - Footprint(s) MD001 DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 26 residential customers affected. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue.

Orem outage OR006

XMission Status — Sat, 08 Oct 2022 04:40:00 +0000

Outage in OR006. Field techs in transit resolved

UTOPIA Maintenance in Centerville 10/28 12:00AM to 06:00AM

XMission Status — Fri, 07 Oct 2022 16:02:13 +0000

DESCRIPTION: Move switches onto new power system in CV004. INCIDENT START TIME: 10/28/2022 12:01 am INCIDENT STOP TIME: 10/28/2022 6:00 am SCOPE OF IMPACT: All customers will experience a brief outage during power upgrade.

UTOPIA Maintenance in Layton 10/28 12:00AM to 06:00AM

XMission Status — Fri, 07 Oct 2022 16:01:24 +0000

DESCRIPTION: Upgrading LA022 battery backup system. INCIDENT START TIME: 10/28/2022 12:01 a.m. INCIDENT STOP TIME: 10/28/2022 6:00 a.m. SCOPE OF IMPACT: All customer will experience outage during move to new power system.

Centerville outage Cv004

XMission Status — Tue, 04 Oct 2022 00:22:00 +0000

No ETR Resolved.

UTOPIA fiber maintenance, Murray001, Sandy001

XMission Status — Thu, 29 Sep 2022 06:00:00 +0000

A small handful of XMission customers in Murray and Sandy will be without UTOPIA service during fiber maintenance in the area tonight, Midnight to 6AM

Morgan Outage

XMission Status — Mon, 19 Sep 2022 20:01:00 +0000

Mr001 Outage, field techs in transit resolved

UTOPIA Maintenance in West Valley 9/30 12AM-6AM

XMission Status — Thu, 15 Sep 2022 15:09:32 +0000

DESCRIPTION: WV036 power upgrade MAINTENANCE START TIME: 9/30/2022 12:01 am MAINTENANCE STOP TIME: 9/30/2022 6:00 am SCOPE OF IMPACT: All customers will have a brief disruption in service while maintenance is performed.

Cogent Maintenance 09/13/2022 00:00AM -01:00AM

XMission Status — Thu, 08 Sep 2022 16:36:32 +0000

One or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 45-60 minutes total.

Layton Outage

XMission Status — Fri, 02 Sep 2022 05:21:00 +0000

Currently down, no ETA. Resolved at 12 AM, blown fuse replaced.

UTOPIA Maintenance in Layton 09/16/2022 12:00am-06:00am

XMission Status — Thu, 01 Sep 2022 22:04:24 +0000

DESCRIPTION: UPS upgrade MAINTENANCE START TIME: 09/16/2022 12:00 a.m. MAINTENANCE STOP TIME: 09/16/2022 6:00 a.m. SCOPE OF IMPACT: Customers will be without service while switches are moved to a new UPS.

UTOPIA FIber Relocation in Lindon 9/16/2022 12:01am-06:00am

XMission Status — Thu, 01 Sep 2022 22:02:48 +0000

DESCRIPTION: OSP-LI009-007 LINDON TEMPLE RELOCATION SCOPE OF IMPACT: Customers will be without service during fiber relocate.

UTOPIA Maintenance in Layton 9/9/2022 12:01AM - 05:00 AM

XMission Status — Wed, 24 Aug 2022 16:49:18 +0000

DESCRIPTION: LA026 power maintenance MAINTENANCE START TIME: 9/9/2022 12:01 am MAINTENANCE STOP TIME: 9/9/2022 6:00 am SCOPE OF IMPACT: All customers will not have service for 10-15 minutes while maintenance is performed.

UTOPIA Maintenance in Woodland HIlls 9/9/2022

XMission Status — Wed, 24 Aug 2022 15:29:47 +0000

DESCRIPTION: Adding redundancy to WH001 MAINTENANCE START TIME: 9/9/2022 12:01 am MAINTENANCE STOP TIME: 9/9/2022 5:00 am SCOPE OF IMPACT: All customers in WH001 will go down for 10-15 minutes while the maintenance takes place.

Partial UTOPIA Outage in Payson

XMission Status — Tue, 16 Aug 2022 00:00:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the PA004 footprint(s) in Payson, UT. Field Services are in transit to the site. There are 300 residential customers affected. START TIME: 6 PM SCOPE OF IMPACT: All customers affected will be without service. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to a power supply failure. RESOLUTION TIME: 7:15 p.m.

UTOPIA Outage for Pleasant Grove

XMission Status — Sun, 14 Aug 2022 15:41:00 +0000

UTOPIA Network Outage Notification for 08/14/2022 - Footprint(s) PG001, PG005 DESCRIPTION: UTOPIA has been alerted to an outage in the PG001, PG005 footprint(s) in Pleasant Grove, UT. Engineering has identified hardware failure. There are about 35 residential XMission customers affected. EDIT: UTOPIA Network Outage Resolution - 08/14/2022 - Footprint(s) PG001, PG005 in Pleasant Grove, UT. RESOLVED: The outage has been resolved. All services have been restored. UTOPIA replaced failed hardware. RESOLUTION TIME: 10:52am

UTOPIA Maintenance in West Valley City 8/31 1:00AM to 5:00 AM

XMission Status — Wed, 10 Aug 2022 16:52:46 +0000

Upgrading software on core router in WV011 to add features for future capacity upgrades. MAINTENANCE START TIME: 8/31/2022 1am MAINTENANCE STOP TIME: 8/31/2022 5am SCOPE OF IMPACT: Customers will be without service while the maintenance is performed.

UTOPIA Orem outage

XMission Status — Wed, 10 Aug 2022 12:41:00 +0000

UTOPIA Network Outage Notification for 08/10/2022 - Footprint(s) OR002 DESCRIPTION: UTOPIA has been alerted to an outage in the OR002 footprint in Orem, UT. There are 105 residential and 3 business customers affected. Field Services is in route to investigate. START TIME: 6:28am

Emergency Maintenance in Murray - UTOPIA August 9 1:00 AM - 6:00 AM

XMission Status — Tue, 09 Aug 2022 02:50:00 +0000

Emergency maintenance for MU001. UTOPIA has identified issues with a core device that is causing customer impact. Equipment will be replaced. MAINTENANCE START TIME: 8/9/2022 1:00am MAINTENANCE STOP TIME: 8/9/2022 6am SCOPE OF IMPACT: customers will be without service while equipment is replaced. 199 residential 46 Business

Layton, Utah - UTOPIA fiber maintenance 10pm-6am 8-4-22 8-5-22

XMission Status — Fri, 05 Aug 2022 04:00:00 +0000

UTOPIA is performing fiber maintenance in Layton on a fiber line in the area due to UDOT having to dig up a curb at the intersection of 2200 W 1000 S. The estimated ETR of maintenance tonight is from 10pm to 6am.

XMission Network Partial Outage

XMission Status — Sun, 17 Jul 2022 10:45:00 +0000

Some network services may have been unavailable from approx 04:45 AM to 5:30 AM, issue is still being investigated and full resolution is not yet reported

Utility Power Outage Notification: Payson

XMission Status — Fri, 15 Jul 2022 00:00:00 +0000

Utility Power Outage Notification: Payson There is a power outage in Payson affecting approximately 1200 in footprint(s) PA001, PA004, PA005, PA006, PA009, PA010, PA011, PA016, PA017, PA020, PA023, PA024. ETR is Being assessed. UTOPIA core is unaffected. Resolved

UTOPIA Network Outage Notification for 7/14/20222 - Footprint(s) BR002

XMission Status — Thu, 14 Jul 2022 18:30:00 +0000

UTOPIA Network Outage Notification for 7/14/20222 - Footprint(s) BR002 DESCRIPTION: UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Field Services are on site. SCOPE OF IMPACT: All customers affected will be without service. UPDATE: This outage is due to failed hardware. Field Services are working on resolving the issue. There are 473 residential and 12 Business customers affected. RESOLVED: The outage has been resolved. All services have been restored. Equipment failure New Equipment installed RESOLUTION TIME: 4:30 PM

Emergency XMission Network Maintenance

XMission Status — Sun, 10 Jul 2022 01:49:11 +0000

XMission will be performing a firmware upgrade on one of our border rotuers this Sunday (07/10) at 3AM. This firmware update will address a memory leak detected on our border router. Precautions will be taken to move traffic gracefully off the border router prior to maintenance, and no disruption to customer service is expected.

Border Router Emergency Maintenance - Partial Network Outage - RESOLVED

XMission Status — Tue, 05 Jul 2022 11:30:00 +0000

Emergency maintenance was required on a network border router - affected traffic was moved to alternate border router at approx 5:30 AM, restoring service, maintenance was then performed, and traffic has since been moved back.

West Valley Outage

XMission Status — Thu, 23 Jun 2022 11:23:00 +0000

Currently Investigating

XMission Office Phones Unstable

XMission Status — Wed, 22 Jun 2022 18:30:00 +0000

Some calls placed to XMission are failing at our office PBX. We are investigating. In the meantime, please feel free to contact us for your sales or support needs at https://xmission.com/livesupport/ or by email to support@xmission.com *update* Repaired 1:30PM

DNS resolution issues

XMission Status — Mon, 13 Jun 2022 22:10:00 +0000

Administrators troubleshooting reports of sporadic DNS resolution. Mostly causing delays connecting so certain websites. This primarily affects fiber clients or those using our DNS.

RMP Outage in Midvale - Affecting customers in and around 84047 zipcode

XMission Status — Mon, 13 Jun 2022 00:00:00 +0000

Rocky Mountain Power has reported a power outage in Midvale affecting a cluster of XMission UTOPIA customers in the area - no current ETA available

West Valley Outage

XMission Status — Wed, 08 Jun 2022 12:27:00 +0000

No ETA yet Resolved, Breaker in cabinet was tripped with UTOPIA node RESOLVED: The outage has been resolved. All services have been restored. The breaker tripped in the cabinet. RESOLUTION TIME: 6:45 a.m.

Scheduled XMission Network Maintenance

XMission Status — Thu, 26 May 2022 21:18:58 +0000

On Sunday, May 29th between 3 - 6 AM, XMission will perform a firmware upgrade on one of our backbone network switches. During this maintenance, our Network Admin will shift customer traffic to alternate paths along our network to ensure minimum disruption. Customers might notice brief moments of higher latency as we reroute traffic but otherwise no impact to customer's service is expected.

Payson (PA006) Outage

XMission Status — Tue, 26 Apr 2022 06:36:00 +0000

Current outage in PA006, UTOPIA is investigating.

UTOPIA Maintenance in Murray 5/6/22

XMission Status — Fri, 15 Apr 2022 16:21:12 +0000

Core router maintenance in MU015. Affected customers should expect a 15 minute outage as switches are migrated to the new equipment.

Zimbra Mail Server

XMission Status — Tue, 22 Mar 2022 04:27:00 +0000

One of our Zimbra mailbox servers is currently unresponsive. Admins are on site and investigating. No ETA”

UTOPIA - Midvale/Murray fiber cut affecting ~20 customers - ETR 12pm

XMission Status — Sun, 20 Mar 2022 12:00:00 +0000

UTOPIA reporting a physical fiber cut resulting in loss of connection for around 20 XMission customers on UTOPIA in Midvale and Murray - ETR 12pm

UTOPIA Maintenance in Brigham City 3-19-22 12:00 AM

XMission Status — Tue, 15 Mar 2022 00:07:55 +0000

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance. MAINTENANCE START TIME: 3/19/2022 12:01am MAINTENANCE STOP TIME: 3/19/2022 6:00 am SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

FIXED - UTOPIA Centerville partial outage

XMission Status — Sun, 13 Mar 2022 04:00:00 +0000

UTOPIA is reporting the outage affecting ~600 customers in Centerville as resolved

UTOPIA - Centerville partial outage - investigating

XMission Status — Sun, 13 Mar 2022 03:00:00 +0000

UPDATE: issue resolved, connections restored - UTOPIA reporting ~600 customers affected by partial outage in Centerville, no current ETA

Resolution: UTOPIA reporting partial outage in/near Morgan, UT due to card failure after local power outage

XMission Status — Sat, 12 Mar 2022 07:20:00 +0000

Murray UTOPIA footprint is now fully operational

UTOPIA reporting partial outage in/near Morgan, UT due to card failure after local power outage

XMission Status — Sat, 12 Mar 2022 05:20:00 +0000

UTOPIAs engineers and dispatch have been notified and will replace card on-site if needed, current ETR ~3-4 hours

Fiber Cut in Midvale - UTOPIA outage

XMission Status — Mon, 07 Mar 2022 07:30:00 +0000

Outage in MD001 in Midvale, UT. This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: Not yet available

XMission.com email partial outage

XMission Status — Wed, 02 Mar 2022 03:20:00 +0000

One of our mailbox servers is currently unresponsive. Admins are working to bring it back online.

UTOPIA Fiber Relocation in Brigham City 3/11/22

XMission Status — Thu, 24 Feb 2022 16:26:34 +0000

Brigham City Power is removing pole line at 700 N 1175 W, Heading west. Need to relocate our facilities from Overhead to Underground. The handful of customers affected by this work should expect extended downtime during the maintenance window MAINTENANCE START TIME: 3/11/2022 12:01am MAINTENANCE STOP TIME: 3/11/2022 5:00am

UTOPIA Power maintenance in Brigham City 3/13/2022

XMission Status — Tue, 22 Feb 2022 23:51:54 +0000

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance. MAINTENANCE START TIME: 3/13/22 12:01am MAINTENANCE STOP TIME: 3/13/22 6:00am SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

UTOPIA Power maintenance in Brigham City 3/12/2022

XMission Status — Tue, 22 Feb 2022 16:42:58 +0000

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance. MAINTENANCE START TIME: 3/12/22 12:00am MAINTENANCE STOP TIME: 3/12/22 6:00am SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

XMission UPS Maintenance

XMission Status — Mon, 21 Feb 2022 19:17:14 +0000

We will be having our annual UPS preventative maintenance preformed after hours to ensure peak performance for our backup power sources. Part of this maintenance is to bypass UPS backup power, and run off utility power, and generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors. In the off chance there are problems, you may encounter power related outages.

Zimbra Activesync/Exchange

XMission Status — Mon, 07 Feb 2022 16:24:00 +0000

**UPDATE** We have identified an issue and fixed it. Services should be working as normal. We are aware of issues with email clients being unable to connect via Activesync and Exchange. Admins are investigating.

Emergency Zimbra Mail Maintenance

XMission Status — Sun, 06 Feb 2022 05:16:52 +0000

From Sat, 2/5, 11 PM MST to Sun, 2/6, 6AM MST, hosted mailboxes intermittently offline to address security bug & finish Zimbra 9 upgrade. We apologize for short notice. Every effort will be made to minimize impact. No email will be lost

Zimbra Mail Maintenance

XMission Status — Sat, 05 Feb 2022 05:40:51 +0000

From Friday, 1/4, 11 PM MST to Saturday, 1/5, 6AM MST, hosted email system intermittently offline to complete Zimbra 9 upgrade. While every effort will be made to minimize impact this maintenance will affect all mailboxes. No email will be lost.

UTOPIA Maintenance in Murray Jan 28 12:00 AM to 6:00 AM

XMission Status — Fri, 14 Jan 2022 23:59:24 +0000

UTOPIA will be retiring core equipment DCS-MU015-R from our MU015 footprint located in Murray Utah. Customers across multiple ISPs will be affected. Customers can expect to be down for approximately 10 -15 minutes during this maintenance.

UTOPIA Power Maintenance in Layton January 13 1:00 AM

XMission Status — Wed, 12 Jan 2022 21:45:41 +0000

Due to the outage affecting footprints LA007, LA0017, and LA023. UTOPIA will be doing a power maintenance in our LA007 Hut in Layton Utah. This is expected to be non-customer affecting. If for any reason the HUT losses power, customers will be down for about 10 minutes while equipment reboots. MAINTENANCE START TIME: Thursday January 13, 2022, 1:00 am MDT MAINTENANCE END TIME: Thursday January 13, 2022, 5:00 am MDT

SIP Trunking partial outage

XMission Status — Wed, 29 Dec 2021 21:00:00 +0000

XMission has lost a peer to one upstream origination/termination provider that we use for some legacy SIP trunking customers. No ETA as we await their engineering response to some packet anomalies we identified. UPDATE: peer repaired, trunks should be functioning correctly

Power Outage affecting Artspace Commons, Tryangles, Central 9th - ETR 8AM Dec 11th

XMission Status — Sat, 11 Dec 2021 12:00:00 +0000

Rocky Mountain Power is reporting a power outage that is affecting the buildings at Artspace Commons, and consequently Tryangles and Central 9th. ETA is 8 AM

Limited UTOPIA Outage in Midvale -- Fiber Cut

XMission Status — Wed, 24 Nov 2021 07:30:00 +0000

UPDATE: repairs completed 1:10 PM MDT A small number of customers are affected by a fiber cut in Midvale. Crews are on site, ETR 2:00 PM MDT

UTOPIA Outage in Murray

XMission Status — Tue, 23 Nov 2021 19:00:00 +0000

RESOLVED 12:22 PM DESCRIPTION: UTOPIA has been alerted to an outage in the MU009-02 footprint(s) in Murray, UT. Field Services are in transit to the site.

Emergency UTOPIA Maintenance in Orem 11/19 12:00 AM to 5:00 AM

XMission Status — Thu, 18 Nov 2021 23:24:55 +0000

Affected customers can expect downtime for 1-2 hours during he maintenance window while they are moved to a new switch.

UTOPIA Maintenance in Layton 11/19/2021 12 AM to 6 AM

XMission Status — Wed, 10 Nov 2021 17:46:02 +0000

::The maintenance has been canceled until further notice.:: Only 10 residential customers will be affected by the following maintenance alert: DESCRIPTION: This is to relocate the LA023.5.8 24FOC for the UDOT US-89 improvement project. UTOPIA will be cutting the LA023.5.824FOC inside the existing conduit path way that needs to be abandoned and splicing it to the newly placed LA023.5.8 24FOC in new conduit pathway on the east and west side of 2800 E to accommodate for the 2800 E road extension. Affected customers should expect to be without service for up to 6 hours during the maintenance window

Partial Network Outage

XMission Status — Wed, 20 Oct 2021 14:00:00 +0000

XMission is addressing a partial network outage. Network engineers are on site. ETR 9:00 AM *Update* issue resolved.

LA025 Scheduled Maintenance

XMission Status — Sun, 17 Oct 2021 16:34:00 +0000

Rocky Mountain Power is performing scheduled maintenance in some parts of the Layton area: START: 10/17/2021 09:00 am FINISH: 10/17/2021 02:00 pm 5:54pm edit: Rocky Mountain Power has updated completion time from the initial 2pm estimate to "assessing". Crews still on site.

UTOPIA Maintenance in Layton October 15, 12:00 AM to 6:00 AM

XMission Status — Fri, 15 Oct 2021 06:25:05 +0000

DESCRIPTION: Due to UDOT widening US-89 at Cherry Lane in Layton Utah, UTOPIA will be relocating the some fiber. MAINTENANCE START TIME: Wednesday, October 15, 2021. 12:00 a.m. MDT MAINTENANCE STOP TIME: Wednesday, October 15, 2021. 6:00 a.m. MDT Please note this is a reschedule of earlier planned maintenance. Affected customers may expect to be down for the duration of the maintenance window.

XMission Maintenance in cities Murray, Midvale, Lindon.

XMission Status — Wed, 13 Oct 2021 06:22:34 +0000

Maintenance from 12 AM - 6 AM.

Emergency UTOPIA Router reboot

XMission Status — Fri, 08 Oct 2021 20:30:00 +0000

(UPDATE: this expected reboot was staved off through other recovery efforts) XMission's legacy router for UTOPIA services is exhibiting problems that require an emergency reboot. All affected customers will experience downtime and may need to power cycle their routers in order to reconnect. Please note that nearly half of our UTOPIA customers, including all Enterprise and many SMB customers, have been moved off this old router already. The rest have been scheduled for migration within the next too weeks. These customers are not impacted by this issue.

UTOPIA Fiber Relocation: major outage overnight Oct 7, 12:00 AM to 6:00 AM for many Northern Utah cities

XMission Status — Wed, 06 Oct 2021 17:32:32 +0000

UTOPIA is planning an emergency maintenance for Thursday, Oct 7, 2021. UTOPIA fiber needs to be relocated to accommodate UDOT extending Legacy Highway out west to Syracuse. MAINTENANCE START TIME: 10/07/2021 12 a.m. MDT MAINTENANCE END TIME: 10/07/2021 6 a.m. MDT All customers in the following cities can expect to be down for 3 to 4 hours during this maintenance. Farmington Centerville Layton West Point Clearfield Please Note: This maintenance window will coincide with XMission's router migration for many of these cities.

UTOPIA Maintenance in Layton Oct 14 12:00 AM to 6:00 AM

XMission Status — Tue, 05 Oct 2021 20:27:08 +0000

Due to UDOT widening US-89 at Cherry Lane in Layton UT. UTOPIA will be relocating the following fibers at that location. 279 residential and 7 business customers across multiple ISPs will be affected and can expect to be without services for the duration of one of these maintenance windows.

UTOPIA Maintenance in Layton Oct 13 12:00 AM to 6:00 AM

XMission Status — Tue, 05 Oct 2021 20:26:12 +0000

XMission Maintenance in Clearfield, Centerville and Layton for UTOPIA Subscribers

XMission Status — Tue, 05 Oct 2021 17:07:04 +0000

UPDATE: This Maintenance window has been rescheduled for October 8, 2021 Mission will migrate all customers in Clearfield, Centerville and Layton from our current UTOPIA router to two new routers on October 7, 2021. Your connection will be migrated at some point within the scheduled maintenance window between 12:00 AM and 6:00 AM. Note that most customers will not need to do anything and will not even notice the migration took place overnight. Affected users have been emailed additional information. Please note this effort will coincide with a major overnight outage in these cities for a forced fiber location project. Downtime for that event is expected to be significantly longer than our own work

XMission Maintenance in West Valley City and Payson for UTOPIA subscribers

XMission Status — Tue, 05 Oct 2021 17:05:54 +0000

XMission will migrate all customers in Payson and West Valley City from our current UTOPIA router to two new routers on October 6, 2021. Your connection will be migrated at some point within the scheduled maintenance window between 12:00 AM and 6:00 AM. Note that most customers will not need to do anything and will not even notice the migration took place overnight. Affected users have been emailed additional information.

Upgrade Migration for Dedicated Customers on Custom VLAN

XMission Status — Fri, 01 Oct 2021 06:29:42 +0000

In the first step for moving all XMission Internet subscribers on UTOPIA to our new routers, tonight XMission engineering are moving all custom VLANS from the older router to the new routing fabric. This migration will cause a minor disruption of service as we change your connection to our new routers, but should last less than five minutes, and will require no action or change to your router's configuration.

Bandwidth.com DDOS and XMission Voice

XMission Status — Mon, 27 Sep 2021 06:00:00 +0000

An ongoing DDOS attack onBandwidth.com, who is one of several upstream carriers we use for our voice products, is affecting some outbound calling for XMission Voice customers, possibly including emergency services. Please be aware. This problem is intermittent. We are routing away where we an until the degradation has been resolved Bandwidth.com reports all emergency services are again functional.

UTOPIA - Small Impact outage affecting customers in Layton, Centerville, Murray, Payson, West Valley, Orem, and West Point

XMission Status — Sun, 26 Sep 2021 01:30:00 +0000

UTOPIA's engineers are investigating an outage affecting a small group of customers from varying footprints

UTOPIA Maintenance in West Point September 23, 2021

XMission Status — Thu, 09 Sep 2021 15:43:14 +0000

DESCRIPTION: To accommodate for future growth, UTOPIA will be upgrading equipment in our WP002 footprint in West Point UT. MAINTENANCE START TIME: September 23, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: September 23,2021, 5:00 a.m. MDT SCOPE OF IMPACT: Total customer affected: • 636 residential customers

Planned Maintenance

XMission Status — Wed, 08 Sep 2021 06:15:00 +0000

MAINTENANCE NOTIFICATION: OR005 START: 9/7/21 11:00 pm FINISH: 9/8/21 7:00 am We have a planned maintenance window scheduled for tonight. ~456 customers in this area of Orem City can expect to be down for the duration of this maintenance.

Layton Outage

XMission Status — Fri, 03 Sep 2021 04:30:00 +0000

There is a current outage in Layton, possible fiber cut. ETA is 6 AM

Emergency XMission NetworkMaintenance

XMission Status — Fri, 03 Sep 2021 03:41:13 +0000

XMission will be performing emergency maintenance tonight, starting from Midnight to 6 AM, to address recent network performance issues. During this time, our network administrator may reroute Internet traffic through different parts of our network as diagnostic data is collected, but no major service downtime is expected

UTOPIA Emergency Maintenance - OREM

XMission Status — Wed, 01 Sep 2021 21:30:58 +0000

UTOPIA Outage - Orem

XMission Status — Wed, 01 Sep 2021 17:25:00 +0000

OUTAGE & EMERGENCY MAINTENANCE NOTIFICATION: OR005 START: 9/1/21 10:00 PM END: 9/2/21 8:00 AM A fiber cut in Orem is affecting 57 homes. In order to make repairs, UTOPIA will need to cut a major cable that will take down ~300 more homes during this time in order to resolve the issues UTOPIA techs have been dispatched and are looking to bring back ~100 customers affected by an outage in Orem. No ETR at this time.

UTOPIA connection speeds and congestion - Fixed

XMission Status — Sat, 28 Aug 2021 05:30:00 +0000

Our network administrator was able to find a point of bandwidth saturation between a pair of core switches that was causing a bottleneck, resulting in packet loss. Connections should now be stabilized.

UTOPIA connection speeds and congestion - currently investigating

XMission Status — Sat, 28 Aug 2021 03:30:00 +0000

Our network administrator is currently investigating a possible problem with a transit connection to one of our upstream providers, as well as our border routers, that may be affecting some UTOPIA customer's connection speeds.

UTOPIA Maintenance in Orem

XMission Status — Tue, 24 Aug 2021 22:24:21 +0000

To allow for future growth, UTOPIA will be upgrading the OR005 Cabinet in Orem UT. SCOPE OF IMPACT: 456 residential and 14 business customers. Customers affected can expect to be down for the duration of the maintenance. MAINTENANCE START TIME: Monday, Sep 6, 2021, 11:00 p.m. MDT MAINTENANCE STOP TIME: Tuesday, Sep 7, 2021, 7:00 a.m. MDT

XMission Scheduled Maintenance: Border Router Decomission

XMission Status — Tue, 24 Aug 2021 21:26:09 +0000

XMission will be replacing one of our border routers tonight, during a maintenance window between midnight and 6 AM. We will be decommissioning one of our Juniper MX240 routers and replacing it with a Juniper MX204, which will be able to scale with our bandwidth needs as we upgrade our network to handle 100 Gbps speeds. This maintenance is not expected to impact service to our customers, but a handful of users who peer with this router can expect downtime of between 15-60 minutes as we bring the new router online.

UTOPIA Maintenance in Layton Sept 2, 10:00 PM to 5:00 AM

XMission Status — Tue, 24 Aug 2021 20:39:15 +0000

Due to US-89 UDOT construction, UTOPIA will be relocating fiber at the following locations in Layton, UT Fernwood Dr Country Oaks Dr Hobbs Creek DR Affected customers affected can expect to be down for approximately two hours.

Maintenance on UTOPIA to Support eero Customers

XMission Status — Tue, 24 Aug 2021 20:12:37 +0000

eero has provided a software fix that allows their routers to function correctly on XMission's network. This fix has been pushed out to all XMission customers on the UTOPIA network. Tonight XMission and UTOPIA will be begin moving those customers off the temporary VLAN back to XMission's full service. We will slowly execute this move over the coming nights in small, manageable volumes. Affected customers may experience a brief outage as their eeros reconnect. If you have an eero and continue to be unable to access the Internet, power cycle the eero, and if that also does not work, alert XMission support. Please note *ONLY* customers currently using eero routers on an XMission UTOPIA circuit will be impacted.

UTOPIA Maintenance in Layton August 17

XMission Status — Mon, 16 Aug 2021 22:23:09 +0000

DESCRIPTION: UTOPIA will be repairing damaged fiber LA001.12.2 in Layton UT. MAINTENANCE START TIME: Tuesday, Aug 17, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: Tuesday, Aug 17, 2021, 5:00 a.m. MDT SCOPE OF IMPACT: (61 residential customer across 7 ISPs) Affected customers can expect to down for approximately 2 hours.

UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

XMission Status — Mon, 16 Aug 2021 04:00:00 +0000

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point - Resolved

XMission Status — Mon, 16 Aug 2021 04:00:00 +0000

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

XMission Status — Mon, 16 Aug 2021 03:04:00 +0000

UTOPIA core switch failure resulting in ~1500 customers down in Layton, Clearfield, and West Point. UTOPIA engineers are on-scene

UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

XMission Status — Mon, 16 Aug 2021 03:03:00 +0000

UTOPIA core switch failure resulting in ~1500 customers down in Layton, Clearfield, West Point. UTOPIA engineers are on-scene

UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point

XMission Status — Mon, 16 Aug 2021 03:01:00 +0000

A core switch failure is affecting ~1500 customers located in West Point, Layton, and Clearfield. UTOPIA's engineers are on-scene

UTOPIA Outage - Layton

XMission Status — Mon, 16 Aug 2021 02:55:00 +0000

UTOPIA techs have been dispatched and are working to bring back ~300 customers affected by an outage in Layton. Some other customers in Layton may experience loss of connection while maintenance is performed

UTOPIA - Core switch failure, affected footprints: Layton, Clearfield, West Point - Resolved (car accident damaged optical line)

XMission Status — Sun, 15 Aug 2021 04:00:00 +0000

UPDATE: outage is resolved, was due to a car accident which damaged an optical line

UTOPIA Power Outage: Layton

XMission Status — Fri, 13 Aug 2021 20:25:00 +0000

Power Outage Notification: There is a power outage in Layton affecting 38 in footprints LA002-ADS-2001. ETR is Est. Restore: Before 06:00 PM on 08/13.

UTOPIA Outage - Footprint LA026-ADS-5001

XMission Status — Fri, 13 Aug 2021 16:30:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the LA026-ADS-5001 footprint(s) in Layton, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 312 customers are affected. Updates will be sent as we know more information. START TIME: 10:30 AM UPDATE: This outage has been resolved. UPS-1 has failed. Everything was moved over to UPS-2 to get things back up and going. 10:54 AM

UTOPIA Outage - Footprint OR003

XMission Status — Fri, 13 Aug 2021 15:00:00 +0000

UTOPIA has been alerted to an outage in the OR003 footprint(s) in Orem, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 104 customers are affected. Updates will be sent as we know more information. RESOLVED: If you are still experiencing issues, please restart your router. 10:45am

UTOPIA Emergency Maintenance Notification –Fiber PA004.4

XMission Status — Mon, 09 Aug 2021 22:50:09 +0000

UTOPIA will be repairing damaged fiber PA004.4 in Payson UT. MAINTENANCE START TIME: Friday, Aug 13, 2021, 12:00 a.m. MDT MAINTENANCE STOP TIME: Friday, Aug 13, 2021, 5:00 a.m. MDT

UTOPIA Outage in Orem

XMission Status — Mon, 09 Aug 2021 05:00:00 +0000

12 customers remain affected by an overnight outage in Orem O006 that remains unidentified with repairs ongoing. **UPDATE** ETR 7:00 PM MDT

UTOPIA Outage in Orem

XMission Status — Wed, 04 Aug 2021 17:25:00 +0000

Outage in the OR005 footprint(s) in Orem, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 26 customers are affected. A slot in the switch has failed and a new slot is being prepared to replace it. ETTR 4:30 PM MDT

Border Router Maintenance

XMission Status — Sun, 01 Aug 2021 08:31:20 +0000

Starting late Sunday evening/Monday morning XMission will be introducing a new border router into network. Once in place we will be migrating some of our upstream carriers to it. Prior to migrating these upstream connections traffic will be gracefully rerouted and streams given time to move onto new paths. Upstream connections will be migrated one at a time. The following will be moving to the new border router: Comcast, XO/Verizon, Hurricane Electric, SIX, and CenturyLink/Lumen.

UTOPIA Outage Notification for West Valley City

XMission Status — Sat, 31 Jul 2021 15:35:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the WV0** footprint(s) in West Valley , UT. Engineering has been notified and is in transit to the site. 92 customers are affected. Updates will be sent as we know more information. START TIME: 9:36 AM RESOLVED: The outage has been resolved. All services have been restored. Time of restoration: 11:45 AM

UTOPIA Outage - LA023

XMission Status — Wed, 28 Jul 2021 15:00:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the LA023 footprint(s) in Layton, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 209 customers are affected. Updates will be sent as we know more information. START TIME: 9:00 AM 10:34am RESOLVED: We have been able to get power to our equipment and service has been restored.

UTOPIA Emergency Fiber Maintenance Notification –MD003.2 Fiber-

XMission Status — Mon, 26 Jul 2021 21:56:00 +0000

UTOPIA will be repairing damaged fiber at 115 E 6790S , Midvale UT. 84047 SCOPE OF IMPACT: 14 residential customers across 6 different ISPs can expect to be down for 4 to 5 hours during this maintenance.

XMission Scheduled Emergency Maintenance

XMission Status — Mon, 19 Jul 2021 23:26:29 +0000

Xmission has detected a memory leak on one of our Access Switches. At the recommendation of our vendor's technical support, we will be performing a reboot on this switch tonight at midnight. This reboot will impact a small number of our Metro Ethernet customers, and downtime is estimated to last under 30 minutes.

UTOPIA Emergency Maintenance Notification for Tremonton

XMission Status — Tue, 13 Jul 2021 21:30:00 +0000

OUTAGE NOTIFICATION: TR003 External crews have cut one of our fiber lines in this area of Tremonton. 11 customers are affected. Crews are en route to start repairs. UPDATE: ETR is now 8 PM

UTOPIA Outage in Layton

XMission Status — Tue, 13 Jul 2021 19:50:00 +0000

Small outage in Layton. 13 customers affected. Field tech has been dispatched, no ETA yet. 4:59am OUTAGE RESOLVED: fiber repairs through the night have been completed, all customers are up, and alerts cleared from monitoring.

UTOPIA Outage Notification for Clearfield

XMission Status — Tue, 13 Jul 2021 15:45:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the FP001 footprint(s) in Clearfield, UT. Field Services has also been notified and is in transit to the site. Updates will be sent as we know more information. START TIME: 9:45AM UPDATE: The outage is due to fiber damage. Crews are dispatched to repair. ETR of 4PM. 4:00PM RESOLVED: All customers from FP001 fiber cut have been restored.

UTOPIA Outage in Brigham City

XMission Status — Fri, 09 Jul 2021 19:05:00 +0000

DESCRIPTION: UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 446 customers are affected including 18 business customers. Updates will be sent as we know more information. 13:45 RESOLVED: The outage has been resolved for BR002. All services have been restored. RFO/problem/solution : Overloaded breaker tripped

UTOPIA Outage Notification for Brigham City

XMission Status — Fri, 09 Jul 2021 14:55:00 +0000

UTOPIA has been alerted to an outage in the BR002 footprint(s) in Brigham City, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 105 customers are affected including 7 business customers. Updates will be sent as we know more information. 10:05 AM The cause of the outage was determined to be a bad power cable that caused a breaker to trip. Field services is actively working to restore service ASAP. Until the full extent of the damage is discovered, we will not have an ETR. 10:36 AM All services have been restored.

Zimbra Hosted Email Partial Outage

XMission Status — Mon, 05 Jul 2021 16:30:00 +0000

**UPDATE 12:45PM MST** -- Service restored: Zimbra file system issue affecting 5% mailboxes returned to service but will require on-going emergency maintenance through the day. Anticipate a number of minor impact events. ----- Zimbra hosted email infrastructure experiencing file system issue impacting about 5% of mailboxes. Mail administrators on task. Intermittent issues until fully resolved.

Zimbra emergency maintenance

XMission Status — Sun, 04 Jul 2021 18:37:00 +0000

**UPDATE** The issues with affected mailbox servers have been resolved. Zimbra services now operating back at 100% Two Zimbra servers experiencing issues impacting about 10% of our hosted mail clients. Mail administrators working to resolve. There will be intermittent issues for those mailbox holders until fully resolved

UTOPIA Outage Notification for 7/1 - Footprint LI001

XMission Status — Thu, 01 Jul 2021 14:20:00 +0000

Engineering has been notified. Field Services has also been notified and is in transit to the site. About 45 customers are affected. Updates will be sent as we know more information. UPDATE: This outage is due to power problems. Service is restored. FSG is continuing to monitor to see if further action is required.

UTOPIA Emergency Maintenance Notification in Orem 7/9 12:00 AM MDT

XMission Status — Thu, 01 Jul 2021 02:49:41 +0000

UTOPIA is planning an emergency maintenance window for Friday July 9, 2021. UTOPIA will be retiring a switch in Orem, UT (OR024) that is having a power supply issue. Affected customers will lose all services for approximately 5 minutes while they are migrated to a new switch.

UTOPIA West Valley City Partial Outage - RESOLVED

XMission Status — Sun, 27 Jun 2021 07:30:00 +0000

Limited outage affecting West Valley City - RESOLVED

UTOPIA West Valley City Partial Outage

XMission Status — Sun, 27 Jun 2021 05:00:00 +0000

A faulty switch in West Valley City is causing disconnectivity for some business and residential customers in the area. Field technicians have been dispatched by UTOPIA to address the issue.

UTOPIA Maintenance in Orem

XMission Status — Thu, 24 Jun 2021 22:07:21 +0000

UTOPIA is planning an emergency maintenance window for Friday June 25, 2021. UTOPIA will be rebooting a switch in the hut OR008 in Orem, UT. 50 total customers are affected and will lose all service for approximately 10 minutes while the switch reboots.

UTOPIA Maintenance in Orem June 18

XMission Status — Fri, 18 Jun 2021 06:00:00 +0000

Due to a forced Rocky Mtn. Power pole relocation. UTOPIA will be relocating fiber at 1103 S Carterville Rd. Orem UT. SCOPE OF IMPACT: (9 residential customers) Customer affected can expect to be down for 2 – 3 hours during this maintenance.

UTOPIA Emergency Maintenance

XMission Status — Tue, 15 Jun 2021 23:01:00 +0000

Issues with a core switch has resulted in partial outages in the Clearfield, Layton, and West Point cities. Field technicians are onsite and investigating at the moment. RESOLVED: Services have been restored. Please restart your router if you are still experiencing issues.

Utopia Emergency Maintenance in Orem

XMission Status — Mon, 14 Jun 2021 17:45:00 +0000

Orem there are two slots down on an Access Distribution Switch. 46 customers impacted (total not just XMission) tech en route. We suspect 20-30min ETA at this time. RESOLVED: Service is restored. The cabinet lost power and the switches overheated from the lack of AC.

UTOPIA Maintenance in Orem June 18

XMission Status — Mon, 14 Jun 2021 16:26:29 +0000

Zimbra Emergency maintenance

XMission Status — Mon, 07 Jun 2021 19:30:00 +0000

Zimbra emergency maintenance: A couple servers in our Zimbra hosting environment have file system issues, impacting about 5% of our hosted mail clients. Mail administrators have mostly restored the system but issue requires additional repairs with reboots. There will be intermittent issues for those mailbox holders until fully resolved. ETA 1-3 hours.

Scheduled Maintenance on XMission's UTOPIA Router

XMission Status — Sun, 30 May 2021 22:51:49 +0000

We will performing preventative maintenance on our router servicing our UTOPIA customers. This maintenance is expected to have minimal impact on customer's Internet service; however, should it become necessary to perform a reboot, customers may experience 10-20 minutes of downtime.

Schedule Maintenance for XMission's UTOPIA router

XMission Status — Thu, 27 May 2021 07:44:56 +0000

To accommodate customer growth on our network, we will be installing an additional line card in our router serving our UTOPIA fiber customers. This maintenance is expected to have little to no impact to our customer's Internet service.

UTOPIA Outage in Orem

XMission Status — Tue, 25 May 2021 17:00:00 +0000

Some customers identified as down in OR025, details forthcoming. **UPDATE** resolved

UTOPIA Outage in West Valley

XMission Status — Mon, 24 May 2021 19:30:00 +0000

UTOPIA has been alerted to an outage in the WV038 footprint(s) in West Valley, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 17 customers are affected. Updates will be provided as we know more information.

UTOPIA Maintenance in Murray 5/12 12AM to 5AM

XMission Status — Wed, 19 May 2021 19:06:43 +0000

To fix card errors, UTOPIA will be replacing a card in core equipment DCS-MU001-R located in Murray UT. Affected customers can expect to be without services for 15 – 20 minutes.

UTOPIA Outage in West Point

XMission Status — Wed, 19 May 2021 18:00:00 +0000

Outage in West Point. Techs in route. No ETA. **UPDATE** Outage is due to "major fiber damage" and ETA is now 3:00 AM on 5/20 **UPDATE 4:50PM** Fiber crews are about 1 hour from having fiber ready to splice. The majority of customers should be up around 7:30PM. New ETR 12:00AM for all work to be completed

UTOPIA Maintenance in Orem 5/21 12 AM to 5 AM

XMission Status — Wed, 19 May 2021 15:36:09 +0000

To accommodate for future growth, UTOPIA will be restacking switches in our OR008 cabinet located Orem UT. Affected customers can expect to be without services for less than 1 hour during the maintenance window.

UTOPIA Fiber Cut in Woodland Hills

XMission Status — Sat, 15 May 2021 15:10:00 +0000

A fiber cut on UTOPIA in Woodland Hills is being repaired. Estimated time of return is between 8 and 9 pm tonight.

UTOPIA Maintenance in Morgan

XMission Status — Thu, 13 May 2021 18:53:42 +0000

UTOPIA will be doing and emergency power maintenance in our MR001 Hut in Morgan UT. We will be checking the cables connectivity.

UTOPIA Maintenance in Orem March 28 12:00 AM - 05:00 AM

XMission Status — Tue, 11 May 2021 21:01:09 +0000

UTOPIA will be retiring several EOL switches in OR019, OR025 and OR007 footprints in Orem UT. A few affected customers will experience a 10-15 minute outage while they are moved to a different switch.

Possible outage in Morgan on UTOPIA

XMission Status — Mon, 10 May 2021 17:57:00 +0000

Investigating a possible outage in Morgan on UTOPIA.

UTOPIA Maintenance in Payson

XMission Status — Thu, 06 May 2021 21:50:27 +0000

Customers can expect to be down for approximately 15 minutes during this maintenance. Window open between 00:00 AM - 05:00 AM

UTOPIA Maintenance in MIdvale

XMission Status — Thu, 06 May 2021 04:19:51 +0000

Switch maintenance in MD003. Customers can expect to be down for approximately 30 minutes during this maintenance. Window 12:00 AM to 05:00 AM

UTOPIA Power Outage in Centerville

XMission Status — Tue, 04 May 2021 17:15:00 +0000

Power outage at a local cabinet, tech on site. RESOLVED 11:35 PM

VoIP Instability

XMission Status — Mon, 03 May 2021 15:00:00 +0000

Some XMission Voice customers are not able to make or receive calls this morning. We are investigating a routing issue for one of the VLANs for our Voice data. UPDATE: issue resolved 10:10 AM

UTOPIA Outage

XMission Status — Mon, 03 May 2021 08:31:00 +0000

XMission and UTOPIA engineers are currently looking into an issue that may be keeping some of our UTOPIA customers DHCP leases from being renewed, resulting in temporary disconnectivity.

UTOPIA Murray08 footprint outage - RESOLVED

XMission Status — Sun, 02 May 2021 07:45:00 +0000

The outage affecting UTOPIA footprint Murray08 has been resolved as of 01:45 MST

UTOPIA Murray08 Footprint Outage

XMission Status — Sun, 02 May 2021 05:15:00 +0000

UTOPIA is reporting an issue on Murray footprint 08 which is affecting some XMission customers there. Engineers have been dispatched and will relay further information as the issue is addressed.

Fiber Cut in Murray

XMission Status — Thu, 22 Apr 2021 18:00:00 +0000

A fiber cut in MU002 is affecting a small number of customers in Murray. Repairs are underway, not ETA.

UTOPIA fiber cut - Tremonton RESOLVED

XMission Status — Thu, 22 Apr 2021 10:00:00 +0000

RESOLVED: Splicing complete. Tremonton links are all back up and service restored.

UTOPIA Outage in Layton

XMission Status — Mon, 19 Apr 2021 14:50:00 +0000

UTOPIA has lost connectivity to a switch in Layton, UT (LA002) Field Services has been notified and is in transit to the site. 22 customers are affected. Updates will be sent as we know more information. UPDATE: repaired.

UTOPIA Service Outage in Brigham CIty

XMission Status — Fri, 16 Apr 2021 21:30:00 +0000

Lost communication to a switch out of Brigham City. Technician en route to investigate. IMPACT: 33 Residential and 4 City cites. No current ETR at this time.

Zimbra Hosted Email mailbox server upgrades

XMission Status — Thu, 15 Apr 2021 18:23:39 +0000

Tonight, admins will be installing the latest Zimbra server patch (8.8.15 Patch 20) Zimbra services will be unavailable for a short time (usually 5-10 minutes) while server components are reloaded.

UTOPIA Outage in Orem

XMission Status — Wed, 14 Apr 2021 23:00:00 +0000

A switchbox in Orem has lost power. Techs are en route to investigate. *update* ETR 5:30

UTOPIA fiber cut - Tremonton

XMission Status — Sun, 11 Apr 2021 10:24:00 +0000

A fire in Tremonton resulted in the damaging of the fiber line servicing some of our UTOPIA customers there, causing downtime this evening and into tonight. Dispatch is currently working on the ground and expects to have the line repaired and customers back online by 2AM, Sunday April 11th.

Cogent Maintenance

XMission Status — Thu, 08 Apr 2021 17:21:44 +0000

Expected 15 minutes downtime. Customers will experience little impact

Power outage affecting UTOPIA in Lindon & Orem

XMission Status — Tue, 06 Apr 2021 01:44:00 +0000

A Rocky Mountain Power outage is affecting 255 UTOPIA customers in Lindon & Orem. Repair crews are onsite.

UTOPIA outage resolution

XMission Status — Mon, 05 Apr 2021 16:25:00 +0000

Most customers should now have service on UTOPIA fully restored. If you still do not have Internet service, please power cycle your router. If a power cycle fails to restore your service, please contact our support team: 801-539-0852 or chat.xmission.com Thank you for your patience.

Known outage for UTOPIA DHCP customer

XMission Status — Sun, 04 Apr 2021 23:25:00 +0000

We think we have isolated the problem, however please restart if you haven't yet We are aware of an outage that is affecting UTOPIA customers using DHCP. We are actively working on getting our DHCP server operational.

SLIX Delong & Social Hall Upgrade

XMission Status — Fri, 02 Apr 2021 20:49:56 +0000

The SLIX switches at Delong & Social Hall will have their back-hauls rerouted through new connections. There will be an interruption of service between switches, but not between peers on the same switch. The interruptions should be momentary as the VLAN reroutes and mac-tables repopulate.

XMission Voice Upgrades

XMission Status — Fri, 26 Mar 2021 15:44:00 +0000

We will be installing updates on our XMission Voice Software on Monday, March 29, 2021 at 1 am. We do not expect any customer facing impact during this maintenance window. If any there are any active calls, they should reconnect to our redundant server.

UTOPIA Emergency Maintenance Notification in Orem

XMission Status — Fri, 19 Mar 2021 20:24:19 +0000

DESCRIPTION: UTOPIA will be performing an emergency reboot on our switch stack in the OR013 footprint. SCOPE OF IMPACT: All customers connected to the switch will experience an outage lasting several minutes while the switch stack reboots. MAINTENANCE START TIME: 03/20/2021 12:01 a.m. MAINTENANCE END TIME: 03/20/2021 5:00 a.m.

Mail Systems Outage

XMission Status — Fri, 19 Mar 2021 14:58:00 +0000

We are aware of issues affecting all email customers. Admins are currently working to bring services back to 100%

Transport outage to SIX

XMission Status — Thu, 18 Mar 2021 21:04:00 +0000

Starting at 14:33, we lost our connection to the Seattle Interent eXchange. We are currently investigating the cause, and in the meantime are routing traffic through our other upstream transport connections to minimize impact to customers. ETA still being determined

Scheduled Power Infrastructure Maintenance

XMission Status — Wed, 10 Mar 2021 18:30:59 +0000

XMission is scheduling maintenance work for Friday, March 12th starting at 8 p.m. MST to troubleshoot and repair the ATS (Automatic Transfer Switch) which briefly malfunctioned and caused a short, partial outage in our data center the night of January 22nd. Although we immediately contacted our vendor after the outage, we needed to wait for the repair parts to arrive. On Friday night our electricians will consolidate all power over to our redundant bus to completely de-energize the ATS so the generator specialists can safely and thoroughly test all key components then replace or repair whatever they find amiss. To clarify, we will temporarily move all power to a single source, secured through our operational ATS and UPS system. Once the ATS in question has been repaired the vendor will test it to confirm everything is working properly before we move load back to the power bus and wrap up maintenance. XMission will have the appropriate staff standing by in the event of power-loss, however no downtime is expected. Anyone interested in learning more about our redundant data center infrastructure can refer to our data sheet online at: https://asset.xmission.com/xmweb2/pdf/Server-Colo-Datasheet.pdf

Zimbra Hosted Email minor system updates

XMission Status — Tue, 09 Mar 2021 18:13:14 +0000

We will be installing some minor updates on our Zimbra infrastructure tonight (03/09/2021) starting at 10PM MST. Less than 30 minutes of service interruptions expected as we restart backend services. No email will be lost.

UTOPIA Maintenance in Orem

XMission Status — Tue, 02 Mar 2021 21:48:27 +0000

UTOPIA will be making a change to the configuration on switch OR014-ADS-7004 in the OR014 footprint located in Orem Utah. MAINTENANCE START TIME: 03/19/2021 12:00 a.m. MST MAINTENANCE STOP TIME: 03/19/2021 05:00 a.m. MST SCOPE OF IMPACT: This is expected to be non-customer affecting

UTOPIA Maintenance in Tremonton

XMission Status — Thu, 25 Feb 2021 16:37:44 +0000

UTOPIA will be replacing a router to allow for an increase bandwidth. Affected customers can expect to be down for 30 minutes. MAINTENANCE START TIME: 3/10/2021 12:00 a.m. MST MAINTENANCE STOP TIME: 3/10/2021 01:00 a.m. MST

XMission Office phone system upgrades

XMission Status — Wed, 24 Feb 2021 19:40:42 +0000

Orem Outage

XMission Status — Tue, 23 Feb 2021 05:10:00 +0000

There is a current outage in Orem, as of 10:10. No ETA at this time. Update: it is now resolved. If you are still experiencing issues, please restart your router.

UTOPIA Maintenance in Layton and West Valley City

XMission Status — Wed, 17 Feb 2021 16:07:19 +0000

UTOPIA will be upgrading links between LA007 and WV011 to improve capacity. Expected to be non-customer impacting.

Brief Network Outage

XMission Status — Tue, 16 Feb 2021 21:52:00 +0000

Human error caused a brief critical network outage from approximately 2:52 to 3:01 p.m. A network administrator was configuring some new routing equipment pending some big upcoming upgrades.

Rebooting switch to resolve SNMP-related error

XMission Status — Sat, 13 Feb 2021 22:06:49 +0000

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Sunday the 14th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

Rebooting switch to resolve SNMP-related error

XMission Status — Thu, 11 Feb 2021 23:18:32 +0000

At the advice of our vendor's TAC team, we will be rebooting one of our network switches on Friday the 12th at 3 AM to resolve a SNMP-related bug. Care will be taken during this time, and we will reroute customer traffic to a redundant switch prior to rebooting to avoid disruption of service. While no downtime is anticipated during the maintenance window, customers might experience slight delays or lagging as we transition traffic from one redundant switch to the other.

XMission Voice Service Issues cont'd

XMission Status — Sat, 06 Feb 2021 19:00:00 +0000

Customers on the smaller of XMission's multiple VLANs for voice traffic on UTOPIA are having issues connecting to our voip switch. Investigation is ongoing. Affected customers may contact support for emergency help getting back on line, and in the meantime be aware you may forward all calls to another phone, and any inbound calls may be answered by VM. Further, you may use your credentials to login to the XMission Voice app, available on both the Apple Store and Google Play to send/receive calls to your home phone on your cell phone.

Possible power outage in in Midvale affecting the network.

XMission Status — Sat, 06 Feb 2021 04:35:00 +0000

There is an outage to Midvale/Murray customers that we believe is being caused by a power outage.

UTOPIA VoIP fixed

XMission Status — Sat, 06 Feb 2021 02:40:00 +0000

A loop was found in a VLAN servicing UTOPIA VoIP customers. This has been resolved.

Voice Maintenance

XMission Status — Fri, 05 Feb 2021 17:30:00 +0000

This morning 2/5/2021 XMission will be remapping a VLAN servicing some customers with XMission Voice. This is one step towards correction of a larger issue still being worked on with Juniper support. Affected customers may experience a brief service interruption.

UTOPIA outage in WVC

XMission Status — Thu, 04 Feb 2021 19:05:00 +0000

UTOPIA has lost connection to a switch in the WV025 footprint. Tech on site, resolution expected within 30 minutes.

UTOPIA Voice traffic degradation

XMission Status — Thu, 04 Feb 2021 18:00:00 +0000

XMission is aware of a problem with a VLAN handoff to UTOPIA for about half of our voice traffic. Affected customers may experience a full outage of voice service only. No Internet access is believed to be affected. *UPDATE* we have identified a problem with a switch that is affecting this traffic and are determining the repair requirements. *UPDATE 4:00 PM we have an active ticket with Juniper support regarding the routing errors. No ETA

Migration of Legacy Webmail Customers

XMission Status — Thu, 04 Feb 2021 03:15:17 +0000

All legacy email users have been migrated to our new webmail interface.

Migration of Legacy Webmail Customers

XMission Status — Wed, 03 Feb 2021 21:23:31 +0000

Mailbox migration to our newer webmail server is currently under way.

Migration of Legacy Webmail Customers

XMission Status — Wed, 03 Feb 2021 19:40:29 +0000

Due to spammers abusing an exploit on this legacy mail server XMission must migrate remaining customers to our newer webmail server immediately rather than more slowly as mentioned in an announcement sent to these customers on January 20th. The migration will commence as soon as some custom bulk migration tools are completed by our staff.

UTOPIA Outage in Lindon

XMission Status — Sat, 30 Jan 2021 03:12:00 +0000

The UTOPIA issues in Lindon have been fixed.

UTOPIA Outage in Lindon

XMission Status — Fri, 29 Jan 2021 23:00:00 +0000

Some customers in Lindon on the UTOPIA network are temporarily without service while a switch is being repaired. Repairs are estimated to be complete within the hour.

UTOPIA Maintenance in Layton

XMission Status — Wed, 27 Jan 2021 17:40:30 +0000

UTOPIA will be upgrading links between LA007 and LA009 to improve capacity. No customer impact is expected.

System failure during scheduled maintenance.

XMission Status — Wed, 27 Jan 2021 08:07:00 +0000

During the annual UPS preventative maintenance, our transfer switch encountered an error and rejected the load transfer. Our UPS worked as intended but unfortunately was not able to last as long as needed until power could be restored. We are working to restore power to all systems.

UPS Preventative Maintenance

XMission Status — Tue, 26 Jan 2021 23:22:18 +0000

XMission will be having our annual UPS preventative maintenance performed after hours to ensure peak performance for our backup power sources. This maintenance includes putting the UPS in bypass and running off of our backup generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors.

UTOPIA DHCP server RAM expansion

XMission Status — Tue, 26 Jan 2021 21:24:43 +0000

UTOPIA DHCP server will have its RAM doubled to 4GB. This will require shutdown and restart of the virtual machine running the server, but should be out of service no longer than 5 minutes. During downtime, new leases will not be assigned.

UTOPIA has recovered.

XMission Status — Tue, 26 Jan 2021 20:56:54 +0000

UTOPIA appears to have recovered with little indication as to the cause of the outage. If you are still having issues, please reboot your router and contact us if you are still down.

Scattered UTOPIA outages.

XMission Status — Tue, 26 Jan 2021 20:20:00 +0000

Scattered UTOPIA outages. Still investigating.

Orem UTOPIA fiber break was repaired.

XMission Status — Sat, 23 Jan 2021 16:46:28 +0000

Orem UTOPIA fiber break was repaired.

UTOPIA Outage in Orem City

XMission Status — Fri, 22 Jan 2021 20:45:00 +0000

UPDATE: Conduit is still being repaired. ETR: 12:00 a.m.

UTOPIA Outage in Orem City

XMission Status — Fri, 22 Jan 2021 19:47:00 +0000

“UPDATE: A fiber cut has been determined to be the cause of the issue. Crews have been dispatched to repair the damage. No ETR at this time.”

UTOPIA Outage in Orem City

XMission Status — Fri, 22 Jan 2021 16:31:00 +0000

There is a service interruption impacting customers in Orem City. Currently, there are roughly 30 residential customers down. Field Services is being dispatched. No ETR at this time.