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Incidents

4th April 2025

UTOPIA Maintenance CF004 topology change 4/4/2025, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance CF004 topology change 4/4/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 23

UTOPIA Maintenance WV030 topology change 4/4/2025, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance WV030 topology change 4/4/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 82

UTOPIA Maintenance TR001, TR002, TR003, TR004 code upgrade and topology change 4/4/2025, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance TR001, TR002, TR003, TR004 code upgrade and topology change 4/4/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 52 RESIDENTIAL CUSTOMERS: 793

UTOPIA Maintenance SY006 power maintenance 4/4/2025, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance SY006 power maintenance 4/4/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 154

UTOPIA Maintenance WV021 power maintenance 4/4/2025, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance WV021 power maintenance 4/4/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 42

28th March 2025

UTOPIA Maintenance in Pleasant Grove. 3/28/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

UTOPIA Maintenance in Cedar Hills 3/28/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Syracuse. 3/28/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Clearfield. 3/28/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in West Haven 3/28/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

24th March 2025

No incidents reported

23rd March 2025

No incidents reported

22nd March 2025

Tremonton Tremonton & Perry Outage

UTOPIA Network Outage Resolution - 03/22/25 - Footprint(s) TR001, PE001 in Tremonton, and Perry, UT. RESOLVED: The outage has been resolved. All services have been restored. MDA card failure RESOLUTION TIME: 17:21 UPDATE -- UTOPIA has been made aware of an outage affecting customers in Tremonton. A field technician is en route to determine the source of the issue. No ETA at this time. UPDATE -- UTOPIA Network Outage Notification for 03/22/25 - Footprint(s) TR001 DESCRIPTION: UTOPIA has been alerted to an outage in the TR001, and PE001 footprint(s) in Tremonton and Perry, UT. There are 20+ residential customers affected. NET-ENG is working to resolve MDA issue.

21st March 2025

XMission Corp Phone Maintenance., scheduled 2 months ago

This anticipated migration is intended to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be advised of the following:

  • Migration Time: The transition will occur between 6:00 a.m. and 12:00 p.m. on March 21, 2025
  • Service Impact: We anticipate no disruptions to our corporate telephone service during this migration. All XMission services, including Sales, Billing, and Technical Support, will remain accessible via 801-539-0852. However, if any issues arise, please contact us at our Toll Free number 877-964-7746.
  • Support: During the migration period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this transition. We eagerly anticipate continuing to serve you with enhanced services through our new carrier

UTOPIA Maintenance in Syracuse 3/21/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Midvale 3/21/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in West Valley City 3/21/25, scheduled 2 months ago

Multiple Footprints:

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

West Valley City UTOPIA | West Valley City | WVC032 Topology Change

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

20th March 2025

No incidents reported

19th March 2025

Clearfield UTOPIA Outage Clearfield - Resolved

We have been notified about an outage in the city of Clearfield affecting about 50 customers. We will be posting updates as we get them. This has been resolved as of 9:35 AM Resolution: Device was rebooted

Clearfield UTOPIA Outage - Clearfield

We have been alerted to an outage in Clearfield affecting about 50 customers. We will be posting updates as we get them No current ETA

18th March 2025

No incidents reported

17th March 2025

No incidents reported

16th March 2025

No incidents reported

15th March 2025

No incidents reported

14th March 2025

UTOPIA Maintenance in Syracuse 3.14.25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance SY003 Power maintenance 3/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

UTOPIA Maintenance in West Valley City. 3.14.25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance WV012 topology change 3/14/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Payson 3.14.25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance PA016 power maintenance 3/14/2025 CATEGORY:

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 35

Southern Ute Fiber Emergency Maintenance for Soutern Ute / Bonfire Fiber in Colorado

UPDATE: RESOLVED. 14 Mar 2025 3:51 p.m. MDT

Southern Ute Reservations residents, please watch email for a forthcoming announcement with outage details and a Service Outage Credit early next week.

Our monitoring systems have indicated our connection to Bonfire Fiber in Colorado is currently experiencing an outage. Our network team is investigating the cause

UPDATE 3:00 PM MDT: this outage is caused by a Lumen transport circuit in Northern Colorado. We are still awaiting full diagnosis and repair. As of this time there remains no ETR.

13th March 2025

No incidents reported

12th March 2025

No incidents reported

11th March 2025

Lindon Lindon Partial Outage

UTOPIA has confirmed a partial outage in Lindon. They do have a tech on-site and it is looking to be due to a failing fan. No ETA at this time.

UTOPIA Network Outage Resolution - 03/11/2025 - Footprint(s) LI005 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed fan on chassis. Replaced fan and restored chassis RESOLUTION TIME: 03/11/2025 1:07PM

10th March 2025

No incidents reported

9th March 2025

No incidents reported

8th March 2025

No incidents reported

7th March 2025

Layton UTOPIA Network Outage Notification for 03/07/2025 - Footprint(s) LA021

This has been resolved.

DESCRIPTION: UTOPIA has been alerted to an outage in the LA021 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 40 residential customers affected. Updates will be sent as we know more information

6th March 2025

No incidents reported

5th March 2025

Southern Ute Fiber Maintenance 2/5/2025, scheduled 2 months ago

A Fiber Distribution Hub requires relocation to accommodate growth. The maintenance requires us to disconnect the fibers at the FDH and secure them while construction lifts the FDH and digs around the base to move the FDH over about 6 inches in order for the feeder duct to the FDH to be repositioned.

The window will be from 10PM unto 4AM. Based on this move, we believe we will be done within a couple of hours at the most, barring any unforeseen issues.

Affected customers should expect significant downtime during the operational window.

Number of customers affected: 5

4th March 2025

No incidents reported

3rd March 2025

No incidents reported

2nd March 2025

No incidents reported

1st March 2025

No incidents reported

28th February 2025

UTOPIA Maintenance Decommission in Orem, scheduled 3 months ago

DESCRIPTION: UTOPIA Maintenance Decommission OR021 router 2/28/2025 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 67

UTOPIA Scheduled Maintenance in Orem, scheduled 3 months ago

DESCRIPTION: UTOPIA Maintenance Orem ring redundancy test 2/28/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 561

UTOPIA Scheduled Maintenance in West Valley City, scheduled 3 months ago

DESCRIPTION: UTOPIA Maintenance WV042 topology change 2/28/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

27th February 2025

Bozeman XMission Yellowstone Fiber Emergency Maintenance

Tonight a server experienced high load and unplanned reboots. Our admin performed emergency maintenance to restore functionality. This would have impacted traffic for all Yellowstone Fiber customers.

Impact window would have been initially light impact around 4pm to 7pm. Then the major issues occurred during 7pm to 8:12pm.

26th February 2025

No incidents reported

25th February 2025

No incidents reported

24th February 2025

No incidents reported

23rd February 2025

No incidents reported