Incidents

20th September 2026

Hurricane Electric Hurricane Electric Upgrade Complete

Upgraded to 100Gb

Hurricane Electric Hurricane Electric Upgrade Complete

Upgraded to 100Gb

19th September 2026

Centerville UTOPIA Outage Centerville -- CV004

XMission has been alerted to a UTOPIA outage affecting customers in Centerville on Footprint CV004. UTOPIA techs are investigating the issue and will restore services as soon as possible. Cause of outage is fiber cut.

START TIME: 09/19/2026 09:09 AM MDT END TIME: 8:12

UPDATES: 09/19/2026 08:12 PM MDT - Fiber repair is complete. Customers are back up.
09/19/2026 12:21 PM MDT - Root cause: squirrel damage in CV004 on the CV004.6 cable effecting 80+ customers. [This is being sent to contractor(s) for repair]

18th September 2026

PPPoE Maintenance, scheduled 2 days ago

DESCRIPTION: UTOPIA Maintenance XMission 502 VPLS to EVPN conversion CATEGORY: Other Other

MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/18/2026 10:00 AM MDT

UTOPIA Maintenance OR013 | Power - Device/Replacement, scheduled 2 days ago

DESCRIPTION: UTOPIA Maintenance OR013 | Power - Device/Replacement CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/18/2026 06:00 AM MDT

UTOPIA Maintenance LG001 | Power - Device/Testing, scheduled 2 days ago

DESCRIPTION: UTOPIA Maintenance LG001 | Power - Device/Testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/18/2026 06:00 AM MDT

PPPoE Maintenance

DESCRIPTION: UTOPIA Maintenance XMission 502 VPLS to EVPN conversion CATEGORY: Other Other

MAINTENANCE START TIME: 09/18/2026 12:01 AM MDT MAINTENANCE STOP TIME 09/18/2026 10:00 AM MDT

17th September 2026

CADS Device upgrade - 1221 SOUTH VALLEY GROVE WAY, scheduled 2 days ago

TICKET NUMBER: 28350

DESCRIPTION: UTOPIA Maintenance CADS Device upgrade - 1221 SOUTH VALLEY GROVE WAY CATEGORY:

MAINTENANCE START TIME: 09/17/2026 06:00 PM MDT MAINTENANCE STOP TIME: 09/17/2026 08:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

Orem UTOPIA Network outage in Orem - Resolved

SUBJECT: Outage in Orem, Slot 1 and 4 down.

DESCRIPTION: UTOPIA Network Outage

START TIME: 09/17/2026 01:26 PM MDT END TIME: 09/17/2026 0328 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 30

16th September 2026

No incidents reported

15th September 2026

Payson outage update

We have been notified that the outage should be resolved on 9/16 between 8:00 AM and 12:00 PM, we thank you for your patience during this time.

Update as of 4:30PM: UTOPIA has provided us with an update regarding the fiber cut in Payson, and crews are still working on it and it is expected to be resolved later this evening.

Payson Partial Outage in Payson

We have been made aware of issues affecting XMission Fiber customers in the Payson area. The cause of the issue has been reported as a fiber cut, UTOPIA has crew members currently in place repairing the damages. There is no ETA at this time, we thank you for your patience and apologize for the inconvenience.

Start time - Approximately 10:00 AM End Time - N/A

VoIP VoIP Service Impacted

VoIP service is being impacted by performance issues, we are investigating.

14th September 2026

Outage WH001 Possible Fiber cut - Woodland Hills

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 09/14/2026 09:40 AM MDT END TIME: 09/14/2026 07:36 PM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 09/14/2026 07:36 PM MDT - Ticket resolved 09/14/2026 07:36 PM MDT - Fiber repaired all customers should be up.

13th September 2026

No incidents reported

12th September 2026

No incidents reported

11th September 2026

UTOPIA Maintenance BR006 | Power - Device/Repair, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance BR006 | Power - Device/Repair CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 09/11/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/11/2026 06:00 AM MDT

UTOPIA Maintenance OR012 | Power - Device/Replacement, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR012 | Power - Device/Replacement CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 09/11/2026 12:01 AM MDT MAINTENANCE STOP TIME: 09/11/2026 06:00 AM MDT

Lehi Fiber Network Maintenance, scheduled 1 week ago

Date of Maintenance: 2026-09-11 Start Time: 12:00 AM End Time: 6:00 AM

Reason for Maintenance: Fiber Maintenance

Service Expected Impact: Hard Down

Lehi Fiber Outage in Lehi

A segment of the Lehi City Fiber Network is currently experiencing an outage, technicians have identified a fiber cut that has caused this outage. Unfortunately there is no ETA at this time and these fiber cuts can take upwards of 24 hours to be resolved. We apologize for the inconvenience.

Update Resolved September 11, 2026 at 7:15 PM The outage has been resolved. If you continue to experience service issues, please contact us so our team can assist you.

September 11, 2026 at 3:20 PM Crews are on site and actively repairing the damaged fiber. Fiber replacement and splicing activities are underway. At this time, service restoration is estimated between 7:00 PM and 8:00 PM

10th September 2026

No incidents reported

9th September 2026

UTOPIA General Outage in West Haven

We have been made aware of an outage impacting XMission Fiber customers in West Haven. No current ETA, we will provide further updates as we receive them.

UPDATES: 09/09/2026 05:54 PM MDT - Ticket resolved

Murray Outage | Murray Power - UtilityPower/Outage

TICKET NUMBER: 28477

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power UtilityPower/Outage

START TIME: 09/09/2026 01:35 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 70 VERIFIED RESIDENTIAL CUSTOMERS: 530

8th September 2026

No incidents reported

7th September 2026

No incidents reported

6th September 2026

Scheduled XMission Maintenance 09/06, scheduled 2 weeks ago

Between 6 AM to 12 PM on 09/06, XMission will be performing network maintenance relocating our border routers to a different rack in our facility. Senior Networking Admins will be on site to ensure traffic is gracefully rerouted to minimize impact to customers during the maintenance window. This maintenance window is in preparation of future upgrades that will introduce 400Gb capacity to our network backbone.

5th September 2026

XMission.com Email Client SSL issue for email users.

We are currently working on an SSL issue impacting email clients such as Outlook and Thunderbird. Webmail.xmission.com is currently unaffected.

And now this should be resolved. If you restart the program and the device, and it sitll gives the SSL error, please let us know.

Support Phone System Phone System Outage

We are aware of an issue with our phone system. It is being worked on. Please reach us over chat at xmission.com/livesupport/ , or send us an email to support@xmission.com

this is now resolved, we deeply apologize about the inconvenience.

4th September 2026

LI001 Outage | Fiber - Damage/CableCut, scheduled 2 weeks ago

TICKET NUMBER: 28426

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 09/04/2026 08:00 PM MDT END TIME: 09/05/2026 03:00 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 13

3rd September 2026

Outage | Fiber - Damage/CableCut

DESCRIPTION: UTOPIA Network Outage CATEGORY:

UPDATES: 09/03/2026 05:22 PM MDT - Fiber cut. Approximate ETR 2 A.M.

START TIME: 09/03/2026 02:24 PM MDT END TIME: 09/04/2026 09:00 AM MDT

2nd September 2026

No incidents reported

1st September 2026

No incidents reported

31st August 2026

No incidents reported

30th August 2026

No incidents reported

29th August 2026

No incidents reported

28th August 2026

No incidents reported

27th August 2026

LI009 Fiber repair., scheduled 3 weeks ago

TICKET NUMBER: 28289

DESCRIPTION: UTOPIA Maintenance LI009 Fiber repair. CATEGORY:

MAINTENANCE START TIME: 08/27/2026 08:00 PM MDT MAINTENANCE STOP TIME: 08/28/2026 08:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 93

08/28/2026 06:16 AM MDT - Ticket resolved

UTOPIA General LG001 Outage, Power - Logan

We have been made aware of an outage impacting XMission Fiber customers in Logan.

DESCRIPTION: UTOPIA Network Outage Generator company was out there doing work. We have instructed him to stop since he was causing our devices to lose power CATEGORY: Power Other

START TIME: 08/27/2026 08:00 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 16 VERIFIED RESIDENTIAL CUSTOMERS: 0

26th August 2026

No incidents reported

25th August 2026

UTOPIA Network Outage OR033 fiber damage

08/26/2026 03:10 AM MDT - Ticket resolved 08/26/2026 03:09 AM MDT - Maintenance complete. Customers are all back up.

08/25/2026 10:53 PM MDT - Crews are working on repair. ETR is now 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage OR033 fiber damage CATEGORY:

UPDATES: 08/25/2026 06:43 PM MDT - Crews are on site working on repair. ETR is still 12 a.m. 08/25/2026 03:03 PM MDT - Fiber repair crews are on their way. Rough ETR 12AM

START TIME: 08/25/2026 10:04 AM MDT END TIME:

24th August 2026

No incidents reported

23rd August 2026

No incidents reported

22nd August 2026

Murray TICKET SUBJECT: Outage MU016

TICKET SUBJECT: Outage MU016

DESCRIPTION: UTOPIA Network Outage MU016 lost power Currently MU016-ADS-1003 Down due to temp CATEGORY: Power UtilityPower/Outage

START TIME: 08/22/2026 05:21 PM MDT END TIME: 08/23/2026 04:44 AM MDT

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 08/23/2026 04:44 AM MDT - Ticket resolved 08/23/2026 04:42 AM MDT - Power restored. Everyone is back up.