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Scheduled Maintenance
UTOPIA Maintenance in Murray 6.28.24

TIME CHANGE:

DESCRIPTION: UTOPIA maintenance MU007 power upgrade/testing

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 6/28/2024

DESCRIPTION: UTOPIA maintenance SY005 power upgrade/testing.

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Fiber Maintenance in Orem 6/28/2024

DESCRIPTION: UTOPIA maintenance OR002 migration to the ring

MAINTENANCE START TIME: 6/28/2024 12:01 AM MST

MAINTENANCE STOP TIME: 6/28/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

Incidents

21st June 2024

UTOPIA Maintenance in West Valley City 6.21.24, scheduled 7 hours ago

DESCRIPTION: UTOPIA maintenance WV025 power upgrade/testing

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 6.21.24, scheduled 7 hours ago

DESCRIPTION: UTOPIA maintenance SY007 power upgrade/testing.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 6.21.24, scheduled 7 hours ago

DESCRIPTION: UTOPIA maintenance OR038 migration to the ring.

MAINTENANCE START TIME: 6/21/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/21/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

20th June 2024

No incidents reported

19th June 2024

Emergency UTOPIA Maintenance in Payson 6.19.24, scheduled 2 days ago

DESCRIPTION: EMERGENCY UTOPIA maintenance PA006 switch reboot

MAINTENANCE START TIME: 6/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Pleasant Grove Pleasant Grove Partial Outage

UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 73 residential customers affected. No ETA at this time

UPDATE: The outage has been resolved. All services have been restored. Fiber was pulled down RESOLUTION TIME: 12:15am

18th June 2024

Midvale UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012

UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012 DESCRIPTION: UTOPIA has been alerted to an outage in the MD012 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 13 residential customers affected. Updates will be sent as we know more UPDATE -- This has since been resolved, outage was due to a fiber cut.

17th June 2024

No incidents reported

16th June 2024

No incidents reported

15th June 2024

Power Outage on UTOPIA LI009 in Lindon

UTOPIA Network Outage Notification for 06/15/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be sent as we know

UTOPIA Network Outage Resolution - 06/15/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. card 1 failure - relocate customers RESOLUTION TIME: 4:48 PM

14th June 2024

UTOPIA Maintenance in Orem 6.14.24, scheduled 1 week ago

DESCRIPTION: UTOPIA maintenance OR014 migration to the ring

MAINTENANCE START TIME: 6/14/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/14/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

13th June 2024

No incidents reported

12th June 2024

No incidents reported

11th June 2024

Orem UTOPIA Network Outage Notification

UTOPIA Network Outage Notification for 6/11/2024 - Footprint(s) OR038 DESCRIPTION: UTOPIA has been alerted to an outage in the OR038 footprint(s) in Orem, UT. There are 260+ residential customers affected. Updates will be sent as we know more information. START TIME: 6:20 PM

UTOPIA Network Outage Resolution - 6/11/2024 - Footprint(s) OR038 in Orem, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch Rebooted RESOLUTION TIME: 6:40 PM

10th June 2024

No incidents reported

9th June 2024

Systems Maintenance in Southern Ute Reservation 6/9/24, scheduled 1 week ago

Date: 6/9/24 Time: 12:00 AM - 5:00 AM

Software upgrade for core systems. All affected customers will experience downtime during the maintenance window.

8th June 2024

UTOPIA Outage in Syracuse SY001

UTOPIA is experiencing an outage in Syracuse Utah on the SY001 footprint. 162 customers are affected. UPDATE: This outage is due to a fiber cut caused by a semi-truck snagging the overhead utility, network, and optic cables.

Start Time: 15:29 MST

ETR: 11:00 AM 06/09/24

Update: The outage has been resolved. All services have been restored. Aerial cables/fiber cut caused by a semi-truck in an illegal truck zone. RESOLUTION TIME: 01:47 PM

7th June 2024

UTOPIA Maintenance 6.7.24 - Limited Effect, scheduled 2 weeks ago

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction.

MAINTENANCE START TIME: 6/7/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/7/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA outage on PG003

UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT. ~100 customers are affected.

START TIME: 7:15

RESOLUTION TIME: 8:45 PM

Support Phone System XMission Office Phones Unavailable

We are aware of issues affecting our office phone system. We are currently investigating the cause and hope to have our phones restored quickly. In the meantime, please feel free to contact us for your support needs at https://xmission.com/livesupport/ or by email to support@xmission.com. update Repaired 7:00AM

6th June 2024

UTOPIA Maintenance West Valley City and Layton 6/6/2024, scheduled 2 weeks ago

DESCRIPTION: UTOPIA maintenance UDOT forced temp relocation of I-WV-LA cable due to pending Shepard's Lane construction.

MAINTENANCE START TIME: 6/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

5th June 2024

No incidents reported

4th June 2024

No incidents reported

3rd June 2024

No incidents reported

2nd June 2024

No incidents reported

1st June 2024

No incidents reported

31st May 2024

West Valley City WVC fiber damage

DESCRIPTION: UTOPIA has been alerted to a possible fiber cut. Utah Field Services are in transit to identify issue. Updates will be sent as we know more information.

A shed catching on fire which led to power and fiber lines to be severely damaged is the cause of the fiber outage. 2:00 A.M. ETR. This is possible to move up or down depending on RMP and other utilities out there.

START TIME: 7:28AM

SCOPE OF IMPACT: All customers affected will be without service.

UTOPIA Network Outage Resolution - 05/31/24 - Footprint(s) WV011 in West Valley, UT. RESOLVED: The outage has been resolved. All services restored. Building/shed caught fire, which led to fiber damage on the adjacent utility pole RESOLUTION TIME: 08:30 AM

30th May 2024

XMission Office Phone System Upgrades, scheduled 3 weeks ago

XMission is upgrading our office phone system to improve customer interactions when calling into our offices. During the upgrades, our office phones may be temporarily unavailable. We ask that customers needing assistance during this maintenance period contact us via https://chat.xmission.com or email support@xmission.com

29th May 2024

No incidents reported

28th May 2024

No incidents reported

27th May 2024

No incidents reported

26th May 2024

Bozeman Bozeman DHCP outage

UPDATE: Issues in Bozeman have been resolved.

We are looking into issues with our Yellowstone Fiber customers in Bozeman. Our DHCP server has a failed HDD and we are in the process of getting that replaced. Please call our support at 877.964.7746 x 4 and we can help you further. No ETA at this time.

25th May 2024

No incidents reported

24th May 2024

No incidents reported

23rd May 2024

No incidents reported