Incidents

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

--UPDATE -- 5/20/25 - 9:36am The fiber cut has been repaired and services have been restored.

--UPDATE -- 5/19/25 - 5:45pm Our upstream carrier is still trying to locate the break in the fiber, no ETA Thank you again for your patience.

--UPDATE-- 5/19/25 - 10:00am We appreciate your patience while we gather more information. We have been told troubleshooting is underway. We will keep you informed regarding this situation as soon as we know more. No ETA

Currently we have an outage impacting all Bonfire customers. We have a ticket open with our long haul fiber provider to help restore services as quickly as possible. --UPDATE-- The break in the fiber has been found, however it is located on a network not owned by the fiber transport causing delays in their ability to troubleshoot and repair it. Unfortunately, still no ETA at this time.

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

Maintenance Start Time: 00:00 5/15/2025 Maintenance End Time: 06:00 5/15/2025

The Juniper switch that some colocated equipment uses is exhibiting behavior that might indicate potential instability so we have decided to replace the hardware tonight. The maintenance window will be from midnight until 6 a.m. but we anticipate brief five minute outages when we temporarily move your connection to another switch and then back to the new switch after we have it ready.

As always, we apologize for this brief outage but we choose to practice the maxim, "better safe than sorry."

UTOPIA Network Outage Notification for 05/11/25 - Footprint(s) MU007 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 26 residential customers affected. START TIME: 07:05 This has since been resolved. If you still see no connection, we recommend power cycling your personal router.

UTOPIA Network Outage, Murray - MU012

START TIME: 05/06/2025 03:57 PM MDT

No ETA at this time

UPDATE-- This has been resolved. If you experience further issues, we recommend power cycling your personal router.

UTOPIA has made us aware of emergency maintenance being done, causing an outage in the Murray area. No ETA at this time.

Our Network Administrators are currently working with our circuit provider connecting our Southern Ute infrastructure to determine the source of this outage. We unfortunately do not have an ETA at this time

----UPDATE---- Service to Ignacio, CO looks to be restored and traffic is confirmed to be passing.