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Scheduled Maintenance
UTOPIA Maintenance in Murray. 8/1/24

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 8/2/24

DESCRIPTION: UTOPIA maintenance SY004 power testing/maintenance

MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Woodland Hills 8/2/24

DESCRIPTION: UTOPIA maintenance OSP-PA011-008 fiber relocate affecting Woodland Hills

MAINTENANCE START TIME: 8/2/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in Murray 8/2/24

DESCRIPTION: UTOPIA maintenance retirement of core devices out of MU015. This maintenance will be two nights in a row. Engineering will finish as many as they can on night one and do the remainder on night two.

MAINTENANCE START TIME: 8/1/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/2/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Incidents

22nd July 2024

No incidents reported

21st July 2024

UTOPIA Network Outage Notification for 07/21/24 - Footprint(s) LA002-ADS-7001

DESCRIPTION: UTOPIA has been alerted to an outage in the LA002-ADS-7001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be posted as we learn more.

RESOLVED: The outage has been resolved. All services have been restored. Hung card 1 - Resolved by reset RESOLUTION TIME: 12:07

20th July 2024

Layton UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002

UTOPIA Network Outage Notification for 07/20/24 - Footprint(s) LA001-ADS-1001, 1002, 5001, 5002 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001-ADS-1001, 1002, 5001, 5002 footprint(s) in Layton, UT. Field Services are in transit to the site.

UTOPIA Network Outage Resolution - 07/20/24 - Footprint(s) LA001-ADS-1001, 1002,5001, 5002 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Faulty Optic NET-ENG will swap out the optic tonight - Customer will not be impacted

19th July 2024

UTOPIA Maintenance in Orem 7.19.24, scheduled 3 days ago

DESCRIPTION: UTOPIA maintenance OR025-ADS-1003 switch retirement. MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7.19.2024, scheduled 3 days ago

DESCRIPTION: UTOPIA maintenance SY003 power upgrade/maintenance

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 7.19.2024, scheduled 3 days ago

DESCRIPTION: UTOPIA maintenance OR029 power testing/upgrade.

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Layton UTOPIA Network Outage Notification for 7/19/2024 - Footprint(s) LA001

UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 400 residential customers affected. Updates will be sent as we know more

RESOLVED: The outage has been resolved. All services have been restored. Engineering rebooted a core router RESOLUTION TIME: 1:45 P.M.

18th July 2024

No incidents reported

17th July 2024

No incidents reported

16th July 2024

No incidents reported

15th July 2024

No incidents reported

14th July 2024

No incidents reported

13th July 2024

UTOPIA maintenance in Layton, scheduled 1 week ago

UTOPIA maintenance LA022-ADS-2001 switch retirement

DESCRIPTION: UTOPIA maintenance LA022-ADS-2001 switch retirement.

MAINTENANCE START TIME: 7/13/2024 12:00 AM MST

MAINTENANCE STOP TIME: 7/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

18 Residential customers.

4 Business/Enterprise customers.

Fiber cut in Southern Utah

We have been made aware of a fiber cut affecting all customers in Ignacio, CO. ETR: unknown

UPDATE: Bonfire has informed us that the repair has been made, and the issue is resolved.

12th July 2024

UTOPIA Maintenance in Murray, scheduled 1 week ago

UTOPIA maintenance D-MUMD3.1 144FOC Repair DESCRIPTION: UTOPIA maintenance D-MUMD3.1 144FOC Repair. Repair the squirrel damage we took on our MUMD3.1 144FOC that has taken down redundancy in MU007 and MU008. MAINTENANCE START TIME: 7/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7/12/24, scheduled 1 week ago

DESCRIPTION: UTOPIA maintenance SY002 power maintenance

MAINTENANCE START TIME: 7/12/2024 12:01 AM MST

MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

11th July 2024

No incidents reported

10th July 2024

No incidents reported

9th July 2024

No incidents reported

8th July 2024

No incidents reported

7th July 2024

No incidents reported

6th July 2024

No incidents reported

5th July 2024

No incidents reported

4th July 2024

UTOPIA EMERGENCY Maintenance in Lindon 7.4.2024, scheduled 2 weeks ago

DESCRIPTION: UTOPIA emergency maintenance for LI009. Failed equipment is going to be replaced.

MAINTENANCE START TIME: 07/04/2024 12:01 AM MST MAINTENANCE STOP TIME: 07/04/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

3rd July 2024

No incidents reported

2nd July 2024

No incidents reported

1st July 2024

No incidents reported

30th June 2024

No incidents reported

29th June 2024

UTOPIA Network Outage Notification for 6/29/2024 - Footprint(s) LI009 - Resolved

DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 200 residential customers affected.

28th June 2024

No incidents reported

27th June 2024

No incidents reported

26th June 2024

No incidents reported

25th June 2024

Woodland Hills Woodland Hills Outage

UTOPIA has confirmed an outage in the Woodland Hills area due to a fiber cut. Techs are on site. Current ETR: 4:30 PM We will update as we receive more information.

RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed RESOLUTION TIME: 3:30PM

24th June 2024

No incidents reported

23rd June 2024

No incidents reported