Incidents

DESCRIPTION: UTOPIA Maintenance BR003 Power maintenance 8/14/2026 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 08/14/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/14/2026 06:00 AM MDT

DESCRIPTION: UTOPIA Maintenance MU014 Power Maintenance 8/14/2026 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 08/14/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/14/2026 12:43 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

We have been alerted to an outage affecting UTOPIA customers in Centerville footprint CV004

The outage is likely caused by fiber damage ETA: None

UPDATES:

CATEGORY: Fiber Damage/CableCut

START TIME: 08/13/2026 11:08 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 42

UPDATES: 08/13/2026 06:03 PM MDT - Services for affected customers have been restored. 08/13/2026 09:09 PM MDT - Customers are reporting loss of service, Utopia is investigating

DESCRIPTION: UTOPIA Maintenance LA014.2.4 fiber damage repair 8/12/2026 CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 08/12/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/12/2026 06:00 AM MDT

Updates:

08/11/2026 01:03 AM MDT - Ticket resolved 08/11/2026 01:03 AM MDT - Fiber Repair is complete. All customers are back up.

Updates:

08/10/2026 07:04 PM MDT - Contractor is working on repair. ETR is now 10:00 p.m. 08/10/2026 05:02 PM MDT - ETR of Midnight. Being fixed by contractor.

We have been made aware of an outage affecting our XMission Fiber customers in Syracuse No ETA at this time.

START TIME: 08/10/2026 03:09 PM MDT VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 6

08/10/2026 08:27 PM MDT - Ticket resolved 08/10/2026 07:52 PM MDT - Service restored. There was a fiber cut. Field services resolved the issue by moving to main circuit over to a different fiber.

We have been made aware of an outage affecting our XMission Fiber customers in Santa Clara. No current ETA

START TIME: 08/10/2026 03:05 PM MDT VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 18

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration 08/07/26 - Night two CATEGORY: Fiber Other

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

DESCRIPTION: UTOPIA Maintenance WV012 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

DESCRIPTION: UTOPIA Network Outage Potential fibercut on PG005.3. cable affecting 16 customers. Letting Field Services know. CATEGORY:

START TIME: 08/07/2026 01:03 PM MDT END TIME: 9:45

UPDATES: 08/07/2026 09:45 PM MDT - Ticket resolved 08/07/2026 09:43 PM MDT - Fiber repair is complete. Customers are all back up. 08/07/2026 06:46 PM MDT - The outage is due to fiber damage. Crews are onsite working on repair. ETR is 12:00 a.m.

TICKET SUBJECT: Outage SS001 TICKET NUMBER: 27930

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 08/06/2026 04:25 PM MDT END TIME: 08/06/2026 1:12 AM MDT

UPDATES: 08/06/2026 06:45 PM MDT - Field services has determined this outage is due to fiber damage. The current ETR is 2:00 a.m.

UPDATE: 08/06/2026 07:56 PM MDT - Fiber repair is complete. Service has been restored.

UPDATE: 5:00 PM UTOPIA has let us know the ETA for this is 10PM

UPDATE: 11:10 am This appears to be a fiber cut. UTOPIA has a field service technician in route to locate the damage. No ETR at this time.

We have been alerted to an outage affecting customers in Woodland Hills

ETA: 08/06/2026 10 PM START TIME: 08/06/2026 09:57 AM MDT

TICKET SUBJECT: Outage - WV025-ADS-1002 Device Down

DESCRIPTION: UTOPIA Network Outage WV025-ADS-1002 has rebooted due to overheating. Field Services is in route.

START TIME: 07/30/2026 05:08 PM MDT END TIME: N/A

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 43

UPDATES: 07/31/2026 04:50 AM MDT - Ticket resolved 07/31/2026 04:49 AM MDT - A power outage took down the hut A/C, tech rebooted devices and was onsite until power was restored.

We are currently experiencing a possible routing issue for customers out in Bozeman, there is no ETA as this is fairly new but we are investigating the issue and will relay our new findings once we have the information, we thank you for your patience

DESCRIPTION: UTOPIA Maintenance WHV03.2.4 Fiber damage repair 07/30/2026 CATEGORY:

MAINTENANCE START TIME: 07/30/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/30/2026 06:00 AM MDT

DESCRIPTION: UTOPIA Network Outage OR013 likely has fiber damage affecting 27 customers. Field services has been notified.

START TIME: 07/22/2026 06:17 AM MDT

UPDATES: 07/23/2026 01:21 PM MDT - Ticket resolved

07/23/2026 05:58 AM MDT - Crews continue working on fiber repair. ETR is pushed to 9AM

07/22/2026 06:47 PM MDT - Crews are on site and working on fiber repair. ETR 7AM

07/22/2026 06:03 PM MDT - BJC is working on the OR013 damage. Spligitty is also in route. ETR 7AM