Incidents

DESCRIPTION: UTOPIA Maintenance PA020 Power maintenance/testing 1/30/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Emergency Fiber damage repair MU016.8 1/29/26 8PM CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 01/29/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/30/2026 08:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/27/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/27/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

We are aware of an issue affecting XMission Fiber customers in West Valley City. UTOPIA has a technician en route to assess the situation. We will provide additional information as it becomes available. Thank you for your patience. UPDATE, 9:41pm -- UTOPIA has confirmed this is due to a fiber cut, and repairs are expected to take some time. Current ETA is 8am on Saturday, January 24th. UPDATE, 01/24/2026 8:26 AM -- UTOPIA has updated the ETA to 4pm on Saturday, January 24th UPDATE, 01/24/2026 7:00 PM -- UTOPIA has updated the ETA to 10pm on Saturday, January 24th UPDATE, 01/24/2026 9:00 PM -- UTOPIA has updated the ETR to 11PM on Saturday, January 24th UPDATE, 01/24/2026 10:00 PM -- We have received an update that most residents should be back online. Field services is completing repairs. ETR is still 11PM for completing the repairs. UPDATE, 01/24/2026 11:00 PM -- The outage has been resolved. All services have been restored. The fiber damage has been repaired.

DESCRIPTION: UTOPIA Network Outage Outage in SC001 and SC002

All ADS's are down. FSG is on route to investigate.

UPDATES: 01/22/2026 06:09 AM MST - Fiber repair is complete. All customers should be back up.

CATEGORY: Unknown Under Investigation

START TIME: 01/21/2026 02:25 PM MST END TIME: 01/22/2026 06:09 AM MST

SCOPE OF IMPACT: Customers affected may be without service.

01/21/2026 03:28 PM MST - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there.

01/21/2026 06:01 PM MST - **ETR is 1/22/26 5:00 AM.

DESCRIPTION: UTOPIA Maintenance Emergency fiber maintenance PG001.8 1/15/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 01/15/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/16/2026 08:00 AM MST

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be re-introducing CGNAT service to our Southern Ute residential customers. Customers can expect service disruption lasting between 5-30 minutes.

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be re-introducing CGNAT service to our Southern Ute residential customers. Customers can expect service disruption lasting between 5-30 minutes.

The outage has been resolved. All services have been restored. There was a blown fuse on the power outlet. The tech replaced the fuse to restore service.

UTOPIA Network Outage WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet.

There is scheduled maintenance for Lehi, on January 8th, 2026 (01/08/2026)

From 11:30PM until 06:30 AM on 01/09/2026

4:27 PM 01/07/26

Fiber splicing has been completed. Please stay tuned for an announcement as we review all of the details.

2:58 PM 1/07/26

The internet is currently accessible and work is proceeding on the fiber splice. No ETR was provided.

10:42am 1/07/26 UPDATE: XMission Fiber Customers in Bozeman, repair crew have returned on site to continue repairs. We will continue to update you as we get more information including any ETA. We thank you for your patience.

5:20AM 01/07/2026:

Connection has been restored for customers in Bozeman, MT. There may be brief interruptions of service when crews begin work again this morning.

5:00AM 01/07/2026:

We have received no further updates regarding the outage in Bozeman, MT

ETR: unknown

4:00AM 01/07/2026:

We have not received further updates regarding the resolution of the outage in Bozeman, MT. ETR: unknown

2:00AM 01/07/2026:

We have been informed that additional damage has been identified along the span that has pulled the cable at the next splice enclosure down the span. Repair crews have reached a maximum work period and will resume at first light.

ETR: unknown

1:06AM 01/07/2026:

Field services are still completing repairs. ETR remains unknown

12:00AM 01/07/2026:

We have been informed that splicing has been completed. Field Operations has been engaged to investigate the remaining failure.

ETR: still unknown

11:00PM 01/06/2026:

Our systems administrators have created a temporary fix. Connections should be up for users in Bozeman, but there may be higher latency.

No further updates on the fiber optic repairs. ETR remains unknown.

09:26 PM 01/06/26

The local provider's crews are working to prepare the conuits and fiber. Teams are attempting to pull in slack cable to the handhole for splicing. Due to a steel casing, the process is taking longer than anticipated.

8:09 PM 01/06/26

Repairs are still underway. They are moving the location of the fiber enclosure to prevent this from happening again. No ETR.

7:13 PM 01/06/26

01/06/2026 07:08 PM MST - The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway.

6:39 PM 01/06/26

The fiber crew and rail company have made progress on finding the buried fiber enclosure that needs to be worked on. No ETR yet, but once they have the final piece of the puzzle we will have another update.

5:42 PM 01/06/26

Work is still proceeding on the fiber damage. Due to the proximity to the rail line, there are additional safety precautions that they need to take. No firm ETR.

4:31 PM 01/06/26

Crews have arrived and confirmed damage along the railway, and are actively getting the railway company involved. No ETR at this time.

11 AM clarification - There was a crew at the suspected damage site investigating. Since then, they have continued to look for where the damage has occurred. So they are en-route to the new site.

3:15 PM 01/06/26

Splice and construction crews are still en route but have been delayed due to extreme wind advisories near Casper. Local authorities have warned large vehicles, including splice and construction trailers. We’ll provide an update once crews arrive safely on site.

1:43 PM 01/06/26

UPDATE for XMission Fiber customers in Bozeman: Despite N+1 redundancy via Lumen and Zayo, a fiber cut impacted both paths. No ETA yet, but our team is actively bringing a third emergency route online to restore service ASAP. Thank you for your patience.

11:00 01/06/26 UPDATE: Repairs are still ongoing. Due to the complexity of fiber repairs, an ETA is not available at this time. Crews are on site and continuing restoration efforts. Thanks for your patience and will share updates as they become available.

09:38 01/06/26 UPDATE on outage effecting XMission Fiber customers in Bozeman. The repairs are still ongoing. We do not have an ETA at this time. We thank you for your patience.

UPDATE: Estimated time of resolution for Bozeman, MT: No current ETR

UPDATE: Estimated time of resolution for Bozeman, MT is 01/06/2026 at 5:00AM

UPDATE: Lumen has confirmed that there is a fiber issue affecting customers in Bozeman

Field engineers are en route sent to investigate further

UPDATES: 01/05/2026 08:57 PM MST - Verified Power. Lumen Ticket Number 33550549 Zayo port is up Problem name: Interface 1/1/c4/1(Lumen-CircuitID-444851647): Link down Host: core-mt-bz004-rtr1

No ETR determined yet.

We have been made aware of issues effecting our XMission Fiber customer in Bozeman, MT. Our admins are looking into the situation and we will update you as soon as we have more information. Thank you for your patience.