XMission Status

BR002 power maintenance 7/17/2026, scheduled 20 hours ago

TICKET NUMBER: 27143

DESCRIPTION: UTOPIA Maintenance BR002 power maintenance 7/17/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 07/17/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UPDATES: MAINTENANCE STOP TIME: 07/17/2026 01:30 AM MDT Replaced the two PDUs, and after testing the generator never turned on when the hut lost power.

MNT WP001-001 West Meadows fiber relocate 7/16/2026, scheduled 21 hours ago

TICKET NUMBER: 27144

DESCRIPTION: UTOPIA Maintenance MNT WP001-001 West Meadows fiber relocate 7/16/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 07/16/2026 11:00 PM MDT MAINTENANCE STOP TIME: 07/17/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 7/16/2026, scheduled 1 day ago

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 7/16/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 07/16/2026 11:00 AM MDT MAINTENANCE STOP TIME: 07/16/2026 04:00 PM MDT

Colocation Colocation Power Incident

We are aware of issues affecting our colocation customers, RMP has reported an outage in the area and they are currently investigating. We experienced a bump in power that may have triggered a power loss to your connection. If you do not have power-on-loss enabled, your server may need to be powered on.

We are currently running on generator power, we do not have an ETA at this time

Update: We are aware of an outage that affected our A-leg of power in the data center. Power is restored but we are on generators and are awaiting rocky mountain power to resolve the outage.

Update: Colocation is back to utility power

Midvale UTOPIA Outage - Midvale

DESCRIPTION: UTOPIA Network Outage MD007-ADS-7001 device has gone down.

START TIME: 07/16/2026 03:07 PM MDT

UPDATE: 07/17/2026 02:09 PM MDT - Ticket resolved 07/16/2026 06:45 PM MDT - Engineers are working on getting the MD007-7001 back up on a different fiber path way. Teams are in route to repair the 5 cables that were damaged in the house fire. Best guess ETR will be 12PM tomorrow. This will require nearly 1600 splices between 2 locations.

Brigham City Outage - BR002 - Brigham city

UTOPIA has been alerted of an outage affecting customers in Brigham City and are investigating the cause. Further updates will be posted as we get more information. SCOPE OF IMPACT: Customers affected may be without service.

START TIME: 07/16/2026 08:56 AM MDT END TIME: 07/16/2026 09:13 AM MDT

No incidents reported

XMission Support Phone System Maintenance, scheduled 2 days ago

Please be advised that XMission will be performing scheduled maintenance on our office phone system from 11:00 PM on Tuesday, July 14th, to 1:00 AM on Wednesday, July 15th.

During this window, our phone support will be temporarily unavailable. For assistance during this time, please contact our support team via Live Support or email us at support@xmission.com.

We apologize for any inconvenience and appreciate your patience.

Outage - edge-ut-md002, MD002-ADS-2001, - fiber damage - Midvale

07/15/2026 05:52 AM MDT - Ticket resolved 07/15/2026 05:52 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:12 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

Outage - edge-ut-md002, MD002-ADS-2001, - fiber damage - Midvale

DESCRIPTION: UTOPIA Network Outage Fiber damage - Tech is on site working on the repair. ETR: Date: 7.15.26 Time: 24:00 START TIME: 07/14/2026 03:45 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 74

Outage - MU017 & MU019 - Fiber damage - Murray

07/15/2026 05:52 AM MDT - Ticket resolved 07/15/2026 05:52 AM MDT - The fiber repair is complete. Service is restored.

UPDATES: 07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

TICKET SUBJECT: Outage - MU017, MU019 - fiber damage

DESCRIPTION: UTOPIA Network Outage Fiber damage - Tech is on site working on the repair. ETR: Date: 7.15.26 Time: 24:00

START TIME: 07/14/2026 03:43 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 5 VERIFIED RESIDENTIAL CUSTOMERS: 154

Outage - MD006 - fiber damage

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

TICKET SUBJECT: Outage - MD006 - fiber damage - Midvale

DESCRIPTION: UTOPIA Network Outage Fiber damage - Tech is on site working on the repair CATEGORY: Fiber Damage/CableCut

START TIME: 07/14/2026 12:56 PM MDT END TIME: 07/15/2026 00:00 MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11 VERIFIED RESIDENTIAL CUSTOMERS: 38

Outage - DR001-ADS-7001 - Fiber damage - Draper

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage DR001-ADS-7001 - Device down. suspect fiber damage. CATEGORY: Fiber Damage/CableCut

START TIME: 07/14/2026 09:49 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 0

Murray Network Outage MU022 - Murray

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

We have been made aware of an outage impacting XMission Fiber customers in Murray.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 07/14/2026 07:34 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 07/14/2026 08:00 AM MDT - Field services is in route to investigate

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 21

Outage - SA001

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 07/14/2026 07:30 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 07/14/2026 07:56 AM MDT - Field service technician is in route to investigate 07/14/2026 07:36 AM MDT - Possible power issues

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 0

Murray Outage - MU007 Murray Outage

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 07/14/2026 07:29 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 07/14/2026 07:59 AM MDT - Field services is in route to investigate

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 9 VERIFIED RESIDENTIAL CUSTOMERS: 30

West Valley City Outage WV011-DWDM

07/14/2026 03:45 AM MDT - Ticket resolved 07/14/2026 03:42 AM MDT - Fiber repair is complete. Circuits are back up.

07/13/2026 10:20 PM MDT - Looks like the crews are starting to cut right now. ETR is 6:00 a.m.

UPDATES: 07/13/2026 10:09 PM MDT - Outage is due to damage from Backhoe. Repairs will start at 12 AM.

UPDATES: 07/13/2026 01:44 PM MDT - Fiber damage has been found. We do not have a ETR at this time.

Outage WV011-DWDM

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 07/13/2026 11:35 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 18 VERIFIED RESIDENTIAL CUSTOMERS: 0

Tremonton UTOPIA Outage TR002

UPDATES: 07/13/2026 04:14 AM MDT - Ticket resolved 07/13/2026 04:13 AM MDT - Engineering replaced the fan. The switch is back up and service is restored.

UPDATES: 07/13/2026 02:22 AM MDT - Engineering has determined that the switch went down due to a failed fan tray. Field services is bringing up a replacement from Midvale. The current ETR is 5:00 a.m.

UPDATES: 07/12/2026 11:55 PM MDT - The outage is due to switch failure. Engineering is heading up to the cabinet. No current ETR.

DESCRIPTION: UTOPIA Network Outage TR002-ADS-2001 is down. Field services is heading out to the cabinet.
CATEGORY:

START TIME: 07/12/2026 09:30 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 14 VERIFIED RESIDENTIAL CUSTOMERS: 102

No incidents reported

WV011 redundancy 7/10/2026, scheduled 1 week ago

TICKET NUMBER: 27008

DESCRIPTION: UTOPIA Maintenance WV011 redundancy 7/10/2026 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 07/10/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

SL006 Cabinet Migration, scheduled 1 week ago

TICKET NUMBER: 27007

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration CATEGORY:

MAINTENANCE START TIME: 07/10/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

TICKET SUBJECT: Outage - WV029 fibercut - Resolved

DESCRIPTION: UTOPIA Network Outage Fibercut in WV029 affecting 14 customers. Field services are dispatched. CATEGORY: Fiber Damage/CableCut

START TIME: 07/10/2026 03:24 PM MDT

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

Fiber Maintenance Splice D-ORLN3.4 to D-ORLN3.4A, scheduled 1 week ago

Fiber maintenance Splice D-ORLN3.4 to D-ORLN3.4A impacting an XMission Fiber customer in Orem

MAINTENANCE START TIME: 07/09/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/09/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

OR018.5.1 fiber damage repair 7/9/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR018.5.1 fiber damage repair 7/9/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 07/09/2026 10:00 PM MDT MAINTENANCE STOP TIME: 07/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BR007 power maintenance 7/9/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance BR007 power maintenance 7/9/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 07/09/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/09/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 83

Fiber maintenance splice I-WVFTV.4.2 to ( WV003.6.11), scheduled 1 week ago

Fiber maintenance splice I-WVFTV.4.2 to ( WV003.6.11) impacting XMission Fiber customers in Salt Lake City

MAINTENANCE START TIME: 07/08/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/08/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

Layton UTOPIA Network Outage LA007-ADS-7001

UPDATES: 07/07/2026 02:11 AM MDT - Ticket resolved 07/07/2026 02:07 AM MDT - LA007-ADS-7001 slot 1 hardware failure and REC-B breaker tripped. power cycle restored services.

UTOPIA Network Outage LA007-ADS-7001 never recovered from the power issues in Layton. Tech dispatched.

START TIME: END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 17

Layton UTOPIA Network Outage LA007-ADS-7001

UTOPIA Network Outage LA007-ADS-7001 never recovered from the power issues in Layton. Tech dispatched.

START TIME: END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 17

No incidents reported

Layton UTOPIA Outage on LA020

UPDATES:

07/06/2026 06:54 AM MDT - Ticket resolved

07/06/2026 05:51 AM MDT - Tech dispatched

TICKET SUBJECT: Outage LA020

TICKET NUMBER: 27188

DESCRIPTION: UTOPIA Network Outage

Outage originally started along with power issues in Layton. Most recovered except a small few that RMP reported down until about 4:45AM. All equipment in hut is reachable.

CATEGORY:

START TIME: 07/06/2026 07:09 PM MDT END TIME:

No incidents reported

Emergency switch retirement slot 4 WV036 7/2/2026, scheduled 2 weeks ago

TICKET NUMBER: 27163

DESCRIPTION: UTOPIA Maintenance Emergency switch retirement slot 4 WV036 7/2/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 07/02/2026 02:00 PM MDT MAINTENANCE STOP TIME: 07/02/2026 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

No incidents reported

Lindon LI006 Slot down - Lindon

UPDATES:

Outage resolved

UTOPIA Network Outage We lost slot 6 on LI007-ADS-1003 due to high temperatures in the cabinet. A field tech is in route to the cabinet. CATEGORY:

START TIME: 06/29/2026 08:15 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

No incidents reported

Murray Emergency Fiber repair MU002.7 6/26/2026 - Murray

Maintenance Emergency Fiber repair MU002.7 6/26/2026, impacting XMission Fiber customers in Murray CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 06/26/2026 08:00 PM MDT MAINTENANCE STOP TIME: 06/27/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 23

Brigham City BR002 device down - Brigham City

Outage - BR002 device down impacting XMission Fiber customers in Brigham City

CATEGORY: Power UtilityPower/Outage

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 06/26/2026 08:12 AM MDT - Ticket resolved

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 55

Layton Outage LA009

TICKET SUBJECT: Outage LA009 TICKET NUMBER: 27032

DESCRIPTION: UTOPIA Network Outage LA009-ADS-7001W slot 3 is down. Field services is in route to the cabinet. CATEGORY: Network Hardware Device/UnitDead

START TIME: 06/26/2026 01:15 AM MDT END TIME: 03:07 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

UPDATES: 06/26/2026 03:07 AM MDT - Ticket resolved 06/26/2026 02:07 AM MDT - The field tech was able to restore service by rebooting the slot. Customers are back up.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 20

No incidents reported

Brigham City BR002 Brigham City Outage

UPDATES: 06/23/2026 01:07 AM MDT - Ticket resolved 06/23/2026 01:07 AM MDT - False alarm, power related. Customers restored.

TICKET SUBJECT: Outage BR002 TICKET NUMBER: 26967

DESCRIPTION: UTOPIA Network Outage Possible fiber cut in BR002, techs dispatched. CATEGORY:

START TIME: 06/22/2026 11:35 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

West Valley City WV038 West Valley/Muirhouse Outage

TICKET SUBJECT: Outage WV038 Slot 1 is down. TICKET NUMBER: 26965

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 06/22/2026 04:00 PM MDT END TIME: 06/22/2026 05:55 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 98

No incidents reported

Orem UTOPIA Fiber cut 06/19/26 in Orem - Resolved

SUBJECT: Outage | Fiber - Damage/CableCut

DESCRIPTION: UTOPIA Network Outage Construction damage. Techs are onsite and assessing ETR.

START TIME: 06/19/2026 05:40 PM MDT END TIME: 06/20/2026 04:23 AM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 6

No incidents reported

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