Incidents

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

UTOPIA Network Outage Resolution - 01/15/2025 - Footprint(s) WV015 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:58 AM

UTOPIA Network Outage Notification for 01/15/2025 - Footprint(s) WV015 DESCRIPTION: UTOPIA has been alerted to an outage in the WV015 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected.

We are having issues with our Zimbra server cluster and some customers may have issues signing into their Zimbra email accounts. We will continue to post updates as our systems administrators work on resolving the issue.

Network Hardware Device/Testing

MAINTENANCE START TIME: 01/10/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/10/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 29 RESIDENTIAL CUSTOMERS: 149

Network Administrators will be performing Maintenance on equipment on January 2nd, 12:00 AM. Users may see internet down sporadically for up to an hour, and up to 55 customers may be affected.

DESCRIPTION: UTOPIA Maintenance OR011 power testing 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

We have been made aware of an outage affecting customers located in West Valley City - More information will be provided as we receive it. No ETA at this time.

UTOPIA Network Outage Notification for 12/31/2024 - Footprint(s) Numerous WV footprints. DESCRIPTION: UTOPIA has been alerted to an outage in Numerous WV footprints in West Valley, UT. We are looking into the issue. There are 350 residential and business customers affected.

UTOPIA Network Outage Resolution - 12/31/2024 - Footprint(s) WV010, WV016, WV020 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Rebooted multiple ADS's RESOLUTION TIME: 4:45 PM

UTOPIA Network Outage Update: 12/21/24 - Footprint(s) MU016 in Murray, UT. UPDATE: This outage is due to a fiber cut (Rodent.) Field Services are working on resolving the issue. ETR: 06:00 AM 12/22/24 (aprx) UPDATE UTOPIA Network Outage Resolution - 12/22/24 - Footprint(s) MU016 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cut RESOLUTION TIME: 12:00