Incidents

DESCRIPTION: UTOPIA Maintenance WV033 power upgrade 12/18/2024 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 12/18/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/18/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

DESCRIPTION: UTOPIA Maintenance LA006 emergency code upgrade CATEGORY: Network Hardware Device/Repair

MAINTENANCE START TIME: 12/06/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/06/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 25

DESCRIPTION: UTOPIA Maintenance OSP-WV038-006 UDOT relocate 12/4/2024 CATEGORY: Fiber Relocation/Aerial/MakeReady

MAINTENANCE START TIME: 12/04/2024 10:00 PM MST MAINTENANCE STOP TIME: 12/05/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 9

UPDATE: This looks to be a possible DNS issue - as a work around you can update your DNS servers in your router to Google, 8.8.8.8 or Cloudflare, 1.1.1.1. While we look into updating to an alternate route.

We are currently investigating issues affecting our customer in Bozeman, MT. Our Network admins are hard at work. We thank you for your patience. More to come once we determine the issue.

This has been resolved as of 6:20PM MST.

UTOPIA Network Outage Notification for 11/30/24 - Footprint(s) MU026 DESCRIPTION: UTOPIA has been alerted to an outage in the MU026 footprint(s) in Murray, UT. Technician transit to the site. There are 22 residential customers affected. START TIME: 12:05 SCOPE OF IMPACT: All cust

UTOPIA Network Outage Resolution - 11/30/24 - Footprint(s) MU026 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Card slot 8 hung after Power Outage RESOLUTION TIME: 1:43 PM

DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 24 residential customers affected. Updates will be sent as we know RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:00 AM

DESCRIPTION: UTOPIA Maintenance OR014 ring redundancy test 11/22/2024

CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 11/22/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 196

TICKET NUMBER: 17288

DESCRIPTION: UTOPIA Maintenance OR011 Emergency power maintenance 11/21/2024 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

DESCRIPTION: UTOPIA Maintenance WV011.6 Emergency fiber repair 11/20/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 11/20/2024 10:00 PM MST MAINTENANCE STOP TIME: 11/21/0024 06:00 AM LMT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 4

Starting approx. 1 p.m. on Tuesday, November 15th until about 5 p.m. on Wednesday, November 16th, XMission's Generators will be offline due to some maintenance of the power infrastructure. XMission expects no issues to arise, but there will be a risk of an outage if Rocky Mountain Power has an outage within this window. Our UPS system will be online so brownouts will be mitigated.

DESCRIPTION: UTOPIA has been alerted to an outage in the LA025 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 160 residential customers affected. Updates will be sent as we know more information.

START TIME: 5:05 a.m.

SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. Hung Switch

RESOLUTION TIME: 7:15 AM

Tonight at 11pm we were made aware that at the data-center hosting XMission's Cross Connection to Lehi's fiber network, there were unintended side effects of power maintenance. Technicians are on site working to complete the maintenance and stabilize the connection.

At 2am the restore was completed. Services should not be properly operational.

UTOPIA Network Outage Notification for 11/09/2024 - Footprint(s) LA020 DESCRIPTION: UTOPIA has been alerted to an outage in the LA020 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 26 residential customers affected. START TIME: 09:02

UTOPIA Network Outage Update: 11/09/24 - Footprint(s) LA020 in Layton, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 11/09/24 - Footprint(s) LA020 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut cause by rodent / Squirrel RESOLUTION TIME: 6:00 PM

UPDATE 2: No current ETR.

UPDATE: Current ETR: 12:00 PM MT

UTOPIA is repairing a fiber cut which resulted in loss of connection for ~60 of our customers in West Valley City, including our customers located at Milburn Manor Estates.

UTOPIA Network Outage Resolution - 11/6/2024 - Footprint(s) WV027 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber dmg RESOLUTION TIME: 4:00 PM