Incidents

UTOPIA Network Outage Update: 12/21/24 - Footprint(s) MU016 in Murray, UT. UPDATE: This outage is due to a fiber cut (Rodent.) Field Services are working on resolving the issue. ETR: 06:00 AM 12/22/24 (aprx) UPDATE UTOPIA Network Outage Resolution - 12/22/24 - Footprint(s) MU016 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cut RESOLUTION TIME: 12:00

DESCRIPTION: UTOPIA Maintenance WV033 power upgrade 12/18/2024 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 12/18/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/18/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 66

This morning one of the mail servers in the Zimbra mail cluster, zms02, has locked up preventing customer access. Admins are investigating the cause. At this time mail is being spooled in our mail transit infrastructure, no email is expected to be lost while our admins work towards a resolution. UPDATE - - - Maintenance has bee completed, you should see mail flowing normally now.

We are currently experiencing technical difficulties with some of our Zimbra hosted email services. Our system administrators are currently working on them, and we will update further as we receive updates. UPDATE - ZMS02 is now operational. There may be some slowness in the next 4 hours, but the server is fully operational.

DESCRIPTION: UTOPIA Maintenance MU015 power test 12/13/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 12/13/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 59

DESCRIPTION: UTOPIA Maintenance LA006 emergency code upgrade CATEGORY: Network Hardware Device/Repair

MAINTENANCE START TIME: 12/06/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/06/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 25

UTOPIA is performing scheduled maintenance in West Valley City affecting ~100 residential customers in the area due to a UDOT relocation. Maintenance window: 12-04-24 10:00PM - 12-05-24 06:00 AM

UPDATE: This looks to be a possible DNS issue - as a work around you can update your DNS servers in your router to Google, 8.8.8.8 or Cloudflare, 1.1.1.1. While we look into updating to an alternate route.

We are currently investigating issues affecting our customer in Bozeman, MT. Our Network admins are hard at work. We thank you for your patience. More to come once we determine the issue.

This has been resolved as of 6:20PM MST.

UTOPIA Network Outage Notification for 11/30/24 - Footprint(s) MU026 DESCRIPTION: UTOPIA has been alerted to an outage in the MU026 footprint(s) in Murray, UT. Technician transit to the site. There are 22 residential customers affected. START TIME: 12:05 SCOPE OF IMPACT: All cust

UTOPIA Network Outage Resolution - 11/30/24 - Footprint(s) MU026 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Card slot 8 hung after Power Outage RESOLUTION TIME: 1:43 PM

DESCRIPTION: UTOPIA has been alerted to an outage in the OR013 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 24 residential customers affected. Updates will be sent as we know RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:00 AM