Incidents

LA021 power maintenance/testing 3/6/2026 MAINTENANCE START TIME: 03/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 06/06/2026 06:00 AM MDT

Starting at 10 PM on March 05 to 6 AM March 06, two of XMission's Yellowstone network's upstream providers will be performing emergency maintenance. XMission will utilize our third redundant Internet connection during this maintenance window, so Yellowstone customers should expect minimal impact to their Internet service. One of XMission's senior networking admins will be present to ensure connectivity during the maintenance window.

MU025 Fiber relocation for Murray City Public Works 3/3 - 3/5/2026 MAINTENANCE START TIME: 03/03/2026 10:00 PM MST MAINTENANCE STOP TIME: 03/05/2026 06:00 AM MST

CATEGORY: Network Hardware Device/UnitDead

START TIME: 03/02/2026 08:09 AM MST END TIME: 03/02/2026 10:17 AM MST

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/02/2026 10:17 AM MST - Ticket resolved 03/02/2026 10:16 AM MST - Card was replaced. All customers are back up.

DESCRIPTION: UTOPIA Network Outage ONT Unreachable OR031-ADS-2001 [10.1.24.31] CATEGORY: Network Hardware Other

START TIME: 03/01/2026 05:59 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 03/01/2026 08:06 PM MST - Engineering is currently working to replace failed hardware onsite. Estimated ETR is 12:00 AM 3/2/26.

UPDATES: 03/01/2026 11:42 PM MST - Multiple techs on site, outage will continue past 12:00 AM. New ETR is 6:00 AM.

UPDATES: 03/02/2026 02:21 AM MST - Work completed and services restored. IOM card was in a failed state.

MU026 switch retirement 2/27/2026 MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Fiber relocate Perry to North Ogden 2/26/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 02/26/2026 10:00 PM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers 2/23/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/23/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/23/2026 05:00 PM MST

Lehi Fiber is preforming maintenance on February 20, 2026 from 8:30 AM to 12:30 PM. 3 customers will experience service disruptions. This work is part of ongoing efforts to improve network stability and reliability.

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement 2/19/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/19/2026 12:00 PM MST MAINTENANCE STOP TIME: 02/19/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 233

LA009W switch retirement for residential customers 2/18/2026 MAINTENANCE START TIME: 02/18/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/18/2026 05:00 PM MST

LA009E switch retirement for residential customers 2/17/2026 MAINTENANCE START TIME: 02/17/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/17/2026 05:00 PM MST

DESCRIPTION: UTOPIA Maintenance PA009 power maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 36

Fiber damage repair WV011.6 2/12/2026 MAINTENANCE START TIME: 02/12/2026 08:00 PM MST MAINTENANCE STOP TIME: 02/13/2026 08:00 AM MST

UPDATES: 02/13/2026 01:11 AM MST - Work completed, no notable events.

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

UPDATES: 02/10/2026 12:57 PM MST - Ticket resolved

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 02/10/2026 10:50 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

DESCRIPTION: UTOPIA Network Outage Possible fiber damage effecting BL001.CWDM.1 cable tag. CATEGORY: Fiber Damage/CableCut

START TIME: 02/05/2026 01:31 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 02/05/2026 10:44 PM MST - Ticket resolved 02/05/2026 10:43 PM MST - The fiber repair is complete. All customer are back up.