Incidents

15th March 2024

UTOPIA Maintenance in Murray: Power Cut Over 3.15.24, scheduled 4 months ago

DESCRIPTION: MU007 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA West Valley City power Maintenance 3/15/24, scheduled 4 months ago

DESCRIPTION: WV005 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Orem 3.15.24, scheduled 4 months ago

DESCRIPTION: OR023 Power Maintenance

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Layton 3.12.24, scheduled 4 months ago

DESCRIPTION: LA013 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in MIdvale 3/15/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance MD013 stack configuration change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

5th March 2024

Lehi City Fiber Maintenance 3/5/24, scheduled 4 months ago

Splice fiber feed to Cabinet 7

All affected customers will experience service disruptions.

Start Time: 00:00 AM

End Time: 03:00 AM

Zimbra Hosted Email Zimbra Errors

UPDATE (RESOLVED): All Zimbra webmail services should be working for customers on the affected server

One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received

UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.

Zimbra Hosted Email Zimbra Server Outage

UPDATE (RESOLVED): All Zimbra webmail services for our customers hosted on the affected server should now be working.

We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt.

Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM

4th March 2024

No incidents reported

3rd March 2024

No incidents reported

2nd March 2024

No incidents reported

1st March 2024

Emergency UTOPIA Switch Maintenance in Orem 3.1.24, scheduled 4 months ago

ESCRIPTION: UTOPIA Emergency maintenance of ADS switch OR025-ADS-1003

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in West Valley City 3.1.23, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance WV002 power upgrade/maintenance

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

257 Residential customers

20 Business customers

UTOPIA Power Maintenance in Layton 3.1.24, scheduled 4 months ago

DESCRIPTION: LA017 Power cut over.

MAINTENANCE START TIME: 3/1/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed

29th February 2024

Emergency UTOPIA Maintenance in Orem 3/29/24, scheduled 4 months ago

ESCRIPTION: Emergency Maintenance OR023-ADS-1003

MAINTENANCE START TIME: 2/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Murray Murray UTOPIA | Partial Outage

UTOPIA has identified an unresponsive switch affecting some customers on the MU24 footprint in Murray, UT

Field techs have been dispatched, ETR approximately 3-4 hours.

UPDATE: Services restored at 01:45 AM

28th February 2024

No incidents reported

27th February 2024

No incidents reported

26th February 2024

No incidents reported

25th February 2024

UTOPIA Maintenance in Lindon 2.24.24, scheduled 5 months ago

DESCRIPTION: UTOPIA power maintenance for LI009 & LI010

MAINTENANCE START TIME: 2/25/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/25/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

24th February 2024

UTOPIA Maintenance in Orem 2.24.24, scheduled 5 months ago

DESCRIPTION: UTOPIA power maintenance for OR023 & OR025

MAINTENANCE START TIME: 2/24/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/24/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

23rd February 2024

UTOPIA Maintenance in Orem 2.23.24, scheduled 5 months ago

ESCRIPTION: UTOPIA power maintenance OR006 and OR010 footprints

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Payson 2/23/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance PA011 power upgrade

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 2/23/24, scheduled 5 months ago

DESCRIPTION: UTOPIA power maintenance in Layton LA001

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

22nd February 2024

No incidents reported

21st February 2024

UTOPIA Maintenance in the Ogden area 2/21/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance UDOT cable replacement. UDOT is replacing a cable along HWY 89 from Riverdale RD to 36th Street. This will affect OG001 and OG002 footprints.

MAINTENANCE START TIME: 2/21/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/21/2024 6:00 AM MST

SCOPE OF IMPACT: All customers affected will experience an outage while maintenance is being performed.

20th February 2024

No incidents reported

19th February 2024

No incidents reported

18th February 2024

No incidents reported

17th February 2024

No incidents reported

16th February 2024

No incidents reported

15th February 2024

No incidents reported

14th February 2024

No incidents reported

13th February 2024

No incidents reported

12th February 2024

No incidents reported

11th February 2024

No incidents reported

10th February 2024

No incidents reported

9th February 2024

No incidents reported

8th February 2024

No incidents reported

7th February 2024

No incidents reported

6th February 2024

No incidents reported

5th February 2024

Bozeman Bozeman Outage

Update - we have temporarily rerouted traffic though another upstream provider, allowing for Internet connectivity.

Yellowstone Fiber has been alerted to a Fiber cut that is affecting our customers in Bozeman, MT.
START TIME: 3:16 PM

4th February 2024

No incidents reported