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Scheduled Maintenance
UTOPIA Maintenance in West Valley City 3/21/25

Multiple Footprints:

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

UTOPIA Maintenance in Midvale 3/21/25

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Syracuse 3/21/25

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in West Haven 3/28/25

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Clearfield. 3/28/25

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in Syracuse. 3/28/25

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Cedar Hills 3/28/25

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Pleasant Grove. 3/28/25

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

Incidents

16th February 2024

UTOPIA Maintenance in Layton 2/16/24, scheduled 1 year ago

DESCRIPTION: LA020 Power Cut Over

MAINTENANCE START TIME: 02/16/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/16/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Business customers-15

Residential customers-832

10th February 2024

XMission Scheduled Router Maintenance, scheduled 1 year ago

XMission will be performing a series of firmware upgrades on equipment in our network. These firmware upgrades have been recommended by our networking vendor and will provide increased performance and stability. XMission will have a network admin onsite to oversee the maintenance.

The maintenance will occur over the span of three nights, between the hours of 12 AM and 6 AM, on Saturday the 10th, Sunday the 11th, and Monday the 12th. Enterprise customers and UTOPIA customers who use PPPoE can expect no downtime from this maintenance. Residential customers on UTOPIA Fiber, Lehi City Fiber, or Bountiful City Fiber can expect a period of downtime lasting up to 60 minutes during this maintenance window.

9th February 2024

UTOPIA Maintenance in Layton 2/9/14, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LA016 Power Cut Over

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-867

UTOPIA Power Maintenance in Murray 2/9/24, scheduled 1 year ago

DESCRIPTION: MU022 Night Power Maintenance

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-120

5th February 2024

Bozeman Bozeman Outage

Update - we have temporarily rerouted traffic though another upstream provider, allowing for Internet connectivity.

Yellowstone Fiber has been alerted to a Fiber cut that is affecting our customers in Bozeman, MT.
START TIME: 3:16 PM

4th February 2024

No incidents reported

3rd February 2024

No incidents reported

2nd February 2024

UTOPIA Maintenance in Layton 2/2/24, scheduled 1 year ago

MAINTENANCE NOTIFICATION: LA001 - Layton

START: 02/02/2024 12:00 AM MST

STOP: 02/02/2024 6:00 AM MST

We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~791 residential customers will be affected.

UTOPIA Power Maintenance in Payson 2/2/24, scheduled 1 year ago

DESCRIPTION: PA004-Power Maintenance.

MAINTENANCE START TIME: 02/02/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/02/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers: 545

1st February 2024

Emergency UTOPIA Maintenance in Orem 2.1.24, scheduled 1 year ago

DESCRIPTION: UTOPIA EMERGENCY maintenance OR032-ADS-7001 switch needs to be rebooted.

MAINTENANCE START TIME: 2/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/1/2024 1:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

31st January 2024

No incidents reported

30th January 2024

No incidents reported

29th January 2024

No incidents reported

28th January 2024

No incidents reported

27th January 2024

No incidents reported

26th January 2024

UTOPIA Power Maintenance in Layton, scheduled 1 year ago

DESCRIPTION: UTOPIA Power Maintenance LA014

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

141-Residential customers

UTOPIA Power Maintenance in Payson, scheduled 1 year ago

DESCRIPTION: UTOPIA Power Maintenance PA005

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

267-Residential customers

25th January 2024

No incidents reported

24th January 2024

No incidents reported

23rd January 2024

Hosted Email (Zimbra) upgrades, scheduled 1 year ago

We will be installing updates on our Zimbra infrastructure to bring software up to newest versions/patches. Downtime is estimated to be minimal (approximately 5-10 minutes) while services are restarted.

22nd January 2024

UPS Maintenance, scheduled 1 year ago

XMission has scheduled maintenance on our Universal Power Supply (UPS) infrastructure. The maintenance will occur over the course of three nights; between the windows of 6 p.m. and 12 a.m. on Monday the 22nd, Tuesday the 23rd, and Wednesday the 24th. No issues are expected. XMission will run off our backup generators to ensure the facility has stable power during the maintenance windows.

21st January 2024

No incidents reported

20th January 2024

No incidents reported

19th January 2024

No incidents reported

18th January 2024

No incidents reported

17th January 2024

No incidents reported

16th January 2024

No incidents reported

15th January 2024

No incidents reported

14th January 2024

No incidents reported

13th January 2024

No incidents reported

12th January 2024

No incidents reported

11th January 2024

Layton UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001

UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are on site and services should be restored shortly. There are 600 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM

10th January 2024

No incidents reported

9th January 2024

No incidents reported

8th January 2024

No incidents reported

7th January 2024

No incidents reported