Incidents

Upgrading software on core router in WV011 to add features for future capacity upgrades.

MAINTENANCE START TIME: 8/31/2022 1am

MAINTENANCE STOP TIME: 8/31/2022 5am

SCOPE OF IMPACT: Customers will be without service while the maintenance is performed.

UTOPIA Network Outage Notification for 08/10/2022 - Footprint(s) OR002 DESCRIPTION: UTOPIA has been alerted to an outage in the OR002 footprint in Orem, UT. There are 105 residential and 3 business customers affected. Field Services is in route to investigate. START TIME: 6:28am

Emergency maintenance for MU001. UTOPIA has identified issues with a core device that is causing customer impact. Equipment will be replaced.

MAINTENANCE START TIME: 8/9/2022 1:00am

MAINTENANCE STOP TIME: 8/9/2022 6am

SCOPE OF IMPACT: customers will be without service while equipment is replaced.

199 residential

46 Business

UTOPIA is performing fiber maintenance in Layton on a fiber line in the area due to UDOT having to dig up a curb at the intersection of 2200 W 1000 S. The estimated ETR of maintenance tonight is from 10pm to 6am.

Some network services may have been unavailable from approx 04:45 AM to 5:30 AM, issue is still being investigated and full resolution is not yet reported

Utility Power Outage Notification: Payson There is a power outage in Payson affecting approximately 1200 in footprint(s) PA001, PA004, PA005, PA006, PA009, PA010, PA011, PA016, PA017, PA020, PA023, PA024.
ETR is Being assessed. UTOPIA core is unaffected. Resolved