UPDATES:

10/24/2026 02:26 PM MDT - Ticket resolved - HW issue, card 3 down. NET-ENG reboot device at location. service restored

10/24/2026 02:26 PM MDT - Ticket resolved

UTOPIA ticket 29114: Outage LI001 | Network Hardware - Device Failure

LI001-ADS-7001 Card 3 'Ghosting' (Link down)
19 customers

Ports on Slot 3

====
Port Admin Link Port Cfg Oper LAG/ Port Port Port C/QS/S/XFP/
Id State State MTU MTU Bndl Mode Encp Type MDIMDX

3/1/1 Up No Ghost 9212 9212 - accs dotq xcme
3/1/2 Up No Ghost 9212 9212 - accs dotq xcme
3/1/3 Up No Ghost 9212 9212 - accs dotq xcme
3/1/4 Up No Ghost 9212 9212 - accs dotq xcme
3/1/5 Up No Ghost 9212 9212 - accs dotq xcme
3/1/6 Up No Ghost 9212 9212 - accs dotq xcme
3/1/7 Up No Ghost 9212 9212 - accs dotq xcme
3/1/8 Up No Ghost 9212 9212 - accs dotq xcme
3/1/9 Up No Ghost 9212 9212 - accs dotq xcme
3/1/10 Up No Ghost 9212 9212 - accs dotq xcme
3/1/11 Up No Ghost 9212 9212 - accs dotq xcme
3/1/12 Up No Ghost 9212 9212 - accs dotq xcme
3/1/13 Up No Ghost 9212 9212 - accs dotq xcme
3/1/14 Up No Ghost 9212 9212 - accs dotq xcme
3/1/15 Up No Ghost 9212 9212 - accs dotq xcme
3/1/16 Up No Ghost 9212 9212 - accs dotq xcme
3/1/17 Up No Ghost 9212 9212 - accs dotq xcme
3/1/18 Up No Ghost 9212 9212 - accs dotq xcme
3/1/19 Up No Ghost 9212 9212 - accs dotq xcme
B:LI001-ADS-7001# show log log-id 99

====
Event Log 99

====
Description : Default System Log
Memory Log contents [size=500 next event=41014379 (wrapped)]
41014378 2026/10/24 12:37:11.81 MDT MAJOR: SVCMGR #2210 Base
"Processing of an access port state change event is finished and the status
of all affected SAPs on port 3/1/52 has been updated."
41014377 2026/10/24 12:37:11.80 MDT MAJOR: SVCMGR #2210 Base
"Processing of an access port state change event is finished and the status
of all affected SAPs on port 3/1/51 has been updated."
.... ///

Category: Network Hardware Device Failure
Started: 10/24/2026 12:41 PM MDT
Impact: Customers affected may be without service.