@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
MU004 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA009 switch replacement for business customers 2/20/2026

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 power maintenance/testing 2/20/2026

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

LA006 power maintenance/testing 2/20/2026

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

MU023 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

WV001 switch retirement for residential customers 2/24-26 8AM-4PM

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

WV001 switch retirement for business customers 2/27/2026

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

Incidents

11th June 2021

No incidents reported

10th June 2021

No incidents reported

9th June 2021

No incidents reported

8th June 2021

No incidents reported

7th June 2021

Zimbra Hosted Email Zimbra Emergency maintenance

Zimbra emergency maintenance: A couple servers in our Zimbra hosting environment have file system issues, impacting about 5% of our hosted mail clients. Mail administrators have mostly restored the system but issue requires additional repairs with reboots. There will be intermittent issues for those mailbox holders until fully resolved. ETA 1-3 hours.

6th June 2021

No incidents reported

5th June 2021

No incidents reported

4th June 2021

No incidents reported

3rd June 2021

No incidents reported

2nd June 2021

No incidents reported

1st June 2021

No incidents reported

31st May 2021

Scheduled Maintenance on XMission's UTOPIA Router, scheduled 4 years ago

We will performing preventative maintenance on our router servicing our UTOPIA customers. This maintenance is expected to have minimal impact on customer's Internet service; however, should it become necessary to perform a reboot, customers may experience 10-20 minutes of downtime.

30th May 2021

No incidents reported

29th May 2021

No incidents reported

28th May 2021

Schedule Maintenance for XMission's UTOPIA router, scheduled 4 years ago

To accommodate customer growth on our network, we will be installing an additional line card in our router serving our UTOPIA fiber customers. This maintenance is expected to have little to no impact to our customer's Internet service.

27th May 2021

No incidents reported

26th May 2021

No incidents reported

25th May 2021

Orem UTOPIA Outage in Orem

Some customers identified as down in OR025, details forthcoming.

UPDATE resolved

24th May 2021

West Valley City UTOPIA Outage in West Valley

UTOPIA has been alerted to an outage in the WV038 footprint(s) in West Valley, UT. Engineering has been notified. Field Services has also been notified and is in transit to the site. 17 customers are affected. Updates will be provided as we know more information.

23rd May 2021

No incidents reported

22nd May 2021

No incidents reported

21st May 2021

UTOPIA Maintenance in Orem 5/21 12 AM to 5 AM, scheduled 4 years ago

To accommodate for future growth, UTOPIA will be restacking switches in our OR008 cabinet located Orem UT.

Affected customers can expect to be without services for less than 1 hour during the maintenance window.

20th May 2021

UTOPIA Maintenance in Murray 5/12 12AM to 5AM, scheduled 4 years ago

To fix card errors, UTOPIA will be replacing a card in core equipment DCS-MU001-R located in Murray UT. Affected customers can expect to be without services for 15 – 20 minutes.

19th May 2021

West Point UTOPIA Outage in West Point

Outage in West Point. Techs in route. No ETA.

UPDATE Outage is due to "major fiber damage" and ETA is now 3:00 AM on 5/20

UPDATE 4:50PM Fiber crews are about 1 hour from having fiber ready to splice. The majority of customers should be up around 7:30PM. New ETR 12:00AM for all work to be completed

18th May 2021

No incidents reported

17th May 2021

No incidents reported

16th May 2021

No incidents reported

15th May 2021

Woodland Hills UTOPIA Fiber Cut in Woodland Hills

A fiber cut on UTOPIA in Woodland Hills is being repaired. Estimated time of return is between 8 and 9 pm tonight.

14th May 2021

No incidents reported

13th May 2021

No incidents reported