Incidents

14th March 2025

UTOPIA Maintenance in Syracuse 3.14.25, scheduled 14 hours ago

DESCRIPTION: UTOPIA Maintenance SY003 Power maintenance 3/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

UTOPIA Maintenance in West Valley City. 3.14.25, scheduled 14 hours ago

DESCRIPTION: UTOPIA Maintenance WV012 topology change 3/14/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Payson 3.14.25, scheduled 14 hours ago

DESCRIPTION: UTOPIA Maintenance PA016 power maintenance 3/14/2025 CATEGORY:

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 35

Southern Ute Fiber Emergency Maintenance for Soutern Ute / Bonfire Fiber in Colorado

Our monitoring systems have indicated our connection to Bonfire Fiber in Colorado is currently experiencing an outage. Our network team is investigating the cause.

13th March 2025

No incidents reported

12th March 2025

No incidents reported

11th March 2025

Lindon Lindon Partial Outage

UTOPIA has confirmed a partial outage in Lindon. They do have a tech on-site and it is looking to be due to a failing fan. No ETA at this time.

UTOPIA Network Outage Resolution - 03/11/2025 - Footprint(s) LI005 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed fan on chassis. Replaced fan and restored chassis RESOLUTION TIME: 03/11/2025 1:07PM

10th March 2025

No incidents reported

9th March 2025

No incidents reported

8th March 2025

No incidents reported

7th March 2025

UTOPIA Maintenance in Draper 3/7/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance DR001 power maintenance 3/7/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Syracuse 3/7/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance SY002 power maintenance 3/7/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 123

UTOPIA Maintenance in West Valley City 3/7/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance WV003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 14 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Murray 3/7/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MU013 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 03/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 140

Layton UTOPIA Network Outage Notification for 03/07/2025 - Footprint(s) LA021

This has been resolved.

DESCRIPTION: UTOPIA has been alerted to an outage in the LA021 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 40 residential customers affected. Updates will be sent as we know more information

6th March 2025

No incidents reported

5th March 2025

Southern Ute Fiber Maintenance 2/5/2025, scheduled 1 week ago

A Fiber Distribution Hub requires relocation to accommodate growth. The maintenance requires us to disconnect the fibers at the FDH and secure them while construction lifts the FDH and digs around the base to move the FDH over about 6 inches in order for the feeder duct to the FDH to be repositioned.

The window will be from 10PM unto 4AM. Based on this move, we believe we will be done within a couple of hours at the most, barring any unforeseen issues.

Affected customers should expect significant downtime during the operational window.

Number of customers affected: 5

4th March 2025

No incidents reported

3rd March 2025

No incidents reported

2nd March 2025

No incidents reported

1st March 2025

No incidents reported

28th February 2025

UTOPIA Maintenance Decommission in Orem, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Decommission OR021 router 2/28/2025 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 67

UTOPIA Scheduled Maintenance in Orem, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Orem ring redundancy test 2/28/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 561

UTOPIA Scheduled Maintenance in West Valley City, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV042 topology change 2/28/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in American Fork 2/28/25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance AF001 power maintenance and testing 2/28/2025 CATEGORY:

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Syracuse 2/28/25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance SY001 power maintenance 2/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME:

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 157

27th February 2025

UTOPIA Maintenance in Orem 2/27/25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Orem ring redundancy test 2/27/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 02/27/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 47 RESIDENTIAL CUSTOMERS: 479

Bozeman XMission Yellowstone Fiber Emergency Maintenance

Tonight a server experienced high load and unplanned reboots. Our admin performed emergency maintenance to restore functionality. This would have impacted traffic for all Yellowstone Fiber customers.

Impact window would have been initially light impact around 4pm to 7pm. Then the major issues occurred during 7pm to 8:12pm.

26th February 2025

No incidents reported

25th February 2025

No incidents reported

24th February 2025

No incidents reported

23rd February 2025

No incidents reported

22nd February 2025

No incidents reported

21st February 2025

No incidents reported

20th February 2025

No incidents reported

19th February 2025

No incidents reported

18th February 2025

Murray UTOPIA Maintenance Emergency fiber repair MU007.2.7 02/18/2025

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair MU007.2.7 02/18/2025 CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 02/18/2025 03:00 PM MST MAINTENANCE STOP TIME: 02/18/2025 07:00 PM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 7

17th February 2025

No incidents reported

16th February 2025

No incidents reported

15th February 2025

No incidents reported

14th February 2025

UTOPIA Power maintenance in West Valley City, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance WV029 Power maintenance 2/14/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

UTOPIA Power maintenance in Layton, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance LA022 Power maintenance 2/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/14/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/14/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 208

13th February 2025

No incidents reported