Incidents

10th January 2025

UTOPIA Maintenance Redundancy testing in Orem 1/10/25, scheduled 2 hours ago

Network Hardware Device/Testing

MAINTENANCE START TIME: 01/10/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/10/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 29 RESIDENTIAL CUSTOMERS: 149

9th January 2025

Artspace Commons Building B Maintenance, scheduled 1 day ago

Network Administrators will be performing Maintenance on equipment on January 2nd, 12:00 AM. Users may see internet down sporadically for up to an hour, and up to 55 customers may be affected.

Murray UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023

UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023 DESCRIPTION: UTOPIA has been alerted to an outage in the MU023 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 14 residential customers affected.

UTOPIA Network Outage Update: 01/09/2025 - Footprint(s) MU023 in Murray, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 1/9/2025 - Footprint(s) MU023 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Squirrel Chew - Fiber cut RESOLUTION TIME: 5:40 PM

Lehi Fiber Emergency Lehi Fiber Repair

Emergency Fiber Repair in Lehi - Some customers may experience a 30-45 minute outage while the fiber is being spliced. Start Time: 8 a.m. End Time: 4 p.m.

8th January 2025

No incidents reported

7th January 2025

No incidents reported

6th January 2025

No incidents reported

5th January 2025

No incidents reported

4th January 2025

No incidents reported

3rd January 2025

UTOPIA Maintenance in Orem - power testing, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR011 power testing 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Layton - power testing/upgrade, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance LA006 power testing / upgrade 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

UTOPIA Maintenance in Orem - topology change, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR017 topology change 1/3/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

2nd January 2025

No incidents reported

1st January 2025

No incidents reported

31st December 2024

West Valley City West Valley City Outage

We have been made aware of an outage affecting customers located in West Valley City - More information will be provided as we receive it. No ETA at this time.

UTOPIA Network Outage Notification for 12/31/2024 - Footprint(s) Numerous WV footprints. DESCRIPTION: UTOPIA has been alerted to an outage in Numerous WV footprints in West Valley, UT. We are looking into the issue. There are 350 residential and business customers affected.

UTOPIA Network Outage Resolution - 12/31/2024 - Footprint(s) WV010, WV016, WV020 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Rebooted multiple ADS's RESOLUTION TIME: 4:45 PM

30th December 2024

No incidents reported

29th December 2024

No incidents reported

28th December 2024

No incidents reported

27th December 2024

No incidents reported

26th December 2024

No incidents reported

25th December 2024

No incidents reported

24th December 2024

No incidents reported

23rd December 2024

No incidents reported

22nd December 2024

No incidents reported

21st December 2024

Murray Murray Outage

UTOPIA Network Outage Update: 12/21/24 - Footprint(s) MU016 in Murray, UT. UPDATE: This outage is due to a fiber cut (Rodent.) Field Services are working on resolving the issue. ETR: 06:00 AM 12/22/24 (aprx) UPDATE UTOPIA Network Outage Resolution - 12/22/24 - Footprint(s) MU016 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. fiber cut RESOLUTION TIME: 12:00

20th December 2024

No incidents reported

19th December 2024

No incidents reported

18th December 2024

No incidents reported

17th December 2024

No incidents reported

16th December 2024

No incidents reported

15th December 2024

Zimbra Hosted Email Zimbra Emergency Maintenance - Zms02

This morning one of the mail servers in the Zimbra mail cluster, zms02, has locked up preventing customer access. Admins are investigating the cause. At this time mail is being spooled in our mail transit infrastructure, no email is expected to be lost while our admins work towards a resolution. UPDATE - - - Maintenance has bee completed, you should see mail flowing normally now.

14th December 2024

Zimbra Hosted Email Zimbra Outage

We are currently experiencing technical difficulties with some of our Zimbra hosted email services. Our system administrators are currently working on them, and we will update further as we receive updates. UPDATE - ZMS02 is now operational. There may be some slowness in the next 4 hours, but the server is fully operational.

13th December 2024

UTOPIA Power Maintenance in Murray, scheduled 4 weeks ago

DESCRIPTION: UTOPIA Maintenance MU015 power test 12/13/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 12/13/2024 12:01 AM MST MAINTENANCE STOP TIME: 12/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 59

12th December 2024

No incidents reported