Incidents

7th February 2025

UTOPIA Power Maintenance in West Valley City 2/7/25, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance WV036 Power maintenance 2/7/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 46

UTOPIA Maintenance in Perry. 2/7.25, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance PE001 topology change 2/7/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 02/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 278

UTOPIA Maintenance in Murray City 2/7/25, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance MU001 device retirement 2/7/2025 CATEGORY: Network Hardware Device/Replacement

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 33 RESIDENTIAL CUSTOMERS: 13

30th January 2025

Midvale UTOPIA Outage | Midvale, Murray

UTOPIA has reported this has been complete.

UTOPIA is reporting the scheduled maintenance affecting some of our customers in Midvale and Murray that was performed overnight is currently going past the expected resolution time of 6 AM. Splicing is being finalized. No ETR currently but updates will be posted as they are received

29th January 2025

Zimbra Server Maintenenace, scheduled 2 months ago

On 01/29/2025 (10 PM–12 AM MST), XMission will be rolling out a security patch update on all our Zimbra servers. Expected downtime is minimal—around five minutes per server for a quick restart.

UTOPIA Maintenance in Murray Area 1/29/25-1/30/25, scheduled 2 months ago

This is complete

DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate

MAINTENANCE START TIME: 01/29/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/30/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

28th January 2025

No incidents reported

27th January 2025

No incidents reported

26th January 2025

No incidents reported

25th January 2025

No incidents reported

24th January 2025

UTOPIA Maintenance in Orem 1/24/25 (Two events), scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Centerville 1/24/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in West Valley City 1/24/25, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

Tremonton Tremonton Outage

We have been made aware of an outage affecting UTOPIA customers that are located in Tremonton. Our system administrators are currently working with UTOPIA in restoring services as quickly as possible. There is no ETR at this time

UTOPIA Network Outage Notification for 1/24/2025 - Footprint(s) TR003 DESCRIPTION: UTOPIA has been alerted to an outage in the TR003 footprint(s) in Tremonton, UT. Engineering is assessing. There are Approximately 200 residential customers affected.

UTOPIA Network Outage Resolution - 1/24/2025 - Footprint(s) TR003 in Tremonton, UT. RESOLVED: The outage has been resolved. All services have been restored. Card reboot RESOLUTION TIME: 2:50 PM

23rd January 2025

No incidents reported

22nd January 2025

UTOPIA Maintenance | WV033 Core Upgrade, scheduled 2 months ago

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

21st January 2025

UTOPIA Maintenance in West Valley City 1/21/25, scheduled 2 months ago

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

20th January 2025

No incidents reported

19th January 2025

No incidents reported

18th January 2025

No incidents reported

17th January 2025

Network Maintenance in Denver: Potential DegradationColorado 1/17/25, scheduled 2 months ago

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

16th January 2025

No incidents reported

15th January 2025

West Valley City West Valley City Outage

UTOPIA Network Outage Resolution - 01/15/2025 - Footprint(s) WV015 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:58 AM

UTOPIA Network Outage Notification for 01/15/2025 - Footprint(s) WV015 DESCRIPTION: UTOPIA has been alerted to an outage in the WV015 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected.

14th January 2025

No incidents reported

13th January 2025

No incidents reported

12th January 2025

Zimbra Mail server issues

We are having issues with our Zimbra server cluster and some customers may have issues signing into their Zimbra email accounts. We will continue to post updates as our systems administrators work on resolving the issue.

11th January 2025

No incidents reported

10th January 2025

West Valley City West Valley City - Outage

UPDATE: This has been fixed as of 11:00 am.

WE have been informed by UTOPIA to an outage in the WV030 footprint(s) in West Valley City, UT. Field Services are in transit to the site. No ETA at this time. We will keep you updated.

9th January 2025

Murray UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023

UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023 DESCRIPTION: UTOPIA has been alerted to an outage in the MU023 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 14 residential customers affected.

UTOPIA Network Outage Update: 01/09/2025 - Footprint(s) MU023 in Murray, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 1/9/2025 - Footprint(s) MU023 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Squirrel Chew - Fiber cut RESOLUTION TIME: 5:40 PM

Lehi Fiber Emergency Lehi Fiber Repair

Emergency Fiber Repair in Lehi - Some customers may experience a 30-45 minute outage while the fiber is being spliced. Start Time: 8 a.m. End Time: 4 p.m.

8th January 2025

No incidents reported

7th January 2025

No incidents reported

6th January 2025

No incidents reported

5th January 2025

No incidents reported

4th January 2025

No incidents reported

3rd January 2025

UTOPIA Maintenance in Orem - power testing, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance OR011 power testing 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Layton - power testing/upgrade, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance LA006 power testing / upgrade 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

UTOPIA Maintenance in Orem - topology change, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance OR017 topology change 1/3/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

2nd January 2025

No incidents reported

1st January 2025

No incidents reported