Incidents

DESCRIPTION: UTOPIA Maintenance WV022 power upgrade / testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 10/11/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/11/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 38

DESCRIPTION: UTOPIA Maintenance LA003 power upgrade/testing 10/4/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 10/04/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/04/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 88

Starting Monday night September 30th, XMission will be performing maintenance on our network serving our Yellowstone Fiber customers. This maintenance will consist of upgrading XMission's Yellowstone DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 11 PM and end at 5 AM. During this time customers can expect a disruption in Internet service that will last between 20-30 minutes.

DESCRIPTION: UTOPIA Maintenance MU008.5.8 fiber damage repair 9/27/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 09/27/2024 10:00 PM MDT MAINTENANCE STOP TIME: 09/28/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 9

DESCRIPTION: UTOPIA Maintenance PA023 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

We have confirmed an outage in the WV001 footprint of West Valley City. UTOPIA is sending field services out to investigate. No ETA at this time.

UPDATE: This has since been resolved. You may need to power cycle your router if you are feeling residual effects.

DESCRIPTION: Emergency fiber fix MU016.8

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-53

DESCRIPTION: UTOPIA has an outage in the MU016 footprint(s) in Murray, UT. Field Services have found a fiber cut. There are about 40 residential customers affected. Emergency Maintenance has been scheduled for tonight

RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair Completed RESOLUTION TIME: 9:55 PM

UPDATE: This has been resolved

DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT. Field Services are currently working on the fiber dmg. Cause is squirrel chewing. There are 13 residential customers affected