Incidents

13th September 2024

UTOPIA Fiber Maintenance in Murray/Midvale 9.13.24, scheduled 3 months ago

DESCRIPTION: Damage/Repair D-MUMD7.1 (Backbone)

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-399

UTOPIA Maintenance in West Haven 9.13.24, scheduled 3 months ago

DESCRIPTION: UTOPIA Maintenance Full redundancy WHV ring CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 09/13/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 131

UTOPIA Maintenance in Layton 9.13.24, scheduled 3 months ago

DESCRIPTION: UTOPIA Maintenance LA013 Hut Power Cut Over CATEGORY: Power UtilityPower/Change

MAINTENANCE START TIME: 09/13/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 298

11th September 2024

Artspace Commons and Tryangles Maintenance, scheduled 3 months ago

Network Admins will be restarting equipment and replacing a UPS at Artspace on September 11th, 6:00 AM. Restarting the switch and replacing the UPS will take anywhere from 10 minutes, to an hour, and less than 85 customers will be affected.

6th September 2024

UTOPIA Maintenance in Murray 9.6.2024, scheduled 3 months ago

DESCRIPTION: UTOPIA Maintenance MU019 power update/testing 9/6/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/06/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/06/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 127

UTOPIA Maintenance in Layton 9.06.2024, scheduled 3 months ago

DESCRIPTION: UTOPIA maintenance LA025 upgrade/testing power.

MAINTENANCE START TIME: 9/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 9/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

461 Residential customers. 42 Business/Enterprise customers

30th August 2024

UTOPIA Maintenance in Morgan 8.30.24, scheduled 3 months ago

DESCRIPTION: MR001 fixing Aerial line.

MAINTENANCE START TIME: 8/30/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-1118

UTOPIA Maintenance in Centerville 8.30.24, scheduled 3 months ago

DESCRIPTION: UTOPIA maintenance CF006 firmware updates and topology change

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

569 Residential customers.

7 Business/Enterprise customers.

UTOPIA Maintenance in Orem 8.30.24, scheduled 3 months ago

DESCRIPTION: UTOPIA maintenance OR007 power maintenance and testing.

MAINTENANCE START TIME: 8/30/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/30/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

177 Residential customers. 9 Business/Enterprise customers

29th August 2024

No incidents reported

28th August 2024

No incidents reported

27th August 2024

No incidents reported

26th August 2024

No incidents reported

25th August 2024

No incidents reported

24th August 2024

Orem UTOPIA Emergency Maintenance in Orem

Footprint(s) OR027 DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 200 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.

23rd August 2024

UTOPIA Maintenance in Orem 8.23.2024, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance OR012 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

75 Residential customers. 13 Business/Enterprise customers.

UTOPAI Maintenance in Layton 8.23.2024, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance LA014 power testing/maintenance

MAINTENANCE START TIME: 8/23/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

22nd August 2024

No incidents reported

21st August 2024

No incidents reported

20th August 2024

UTOPIA Maintenance in Payson 8.20.24, scheduled 4 months ago

DESCRIPTION: Convert PA020 and PA024 to new stack. MAINTENANCE START TIME: 8/20/2024 12:00 AM MST MAINTENANCE STOP TIME: 8/20/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Woodland Hills Woodland Hills Outage

UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Cause has been identified to be due to a fiber cut. Current ETR: 7:00 PM

UTOPIA Network Outage Resolution - 8/20/2024 - Footprint(s) WH001 in Woodland Hills, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Damage RESOLUTION TIME: 5:50 PM

19th August 2024

Centerville Centerville Outage - Resolved

UTOPIA has been alerted to an outage for all footprints in Centerville, UT. We are currently investigating the outage. No ETA at this time. RESOLVED: The outage has been resolved. All services have been restored.

18th August 2024

No incidents reported

17th August 2024

No incidents reported

16th August 2024

UTOPIA Maintenance in West Valley City 8.16.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance WV009 transition to new stacking model

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA maintenance in Murray 8.16.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance MU003 transition to new stacking model

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 8.16.24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance OR009 migration to the ring

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Logan 8/16/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance fiber relocate LG001.1

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: Logan City is doing a road widening project on 1000 N Main Street. All affected business customers will experience an outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 8/16/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance WV004 power testing/maintenance

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse. 8/16/24, scheduled 4 months ago

DESCRIPTION: UTOPIA maintenance SY002 power test/maintenance

MAINTENANCE START TIME: 8/16/2024 12:01 AM MST MAINTENANCE STOP TIME: 8/16/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers may experience a brief outage while testing is being performed.

15th August 2024

XMission Maintenance at Artspace Macaroni Flats and City Center 8.15.2024, scheduled 4 months ago

The scheduled maintenance will take place August 15th at 8:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 30 customers will be affected

XMission Maintenance at Artspace Solar Gardens 8.15.2024, scheduled 4 months ago

The scheduled maintenance will take place August 15th at 7:00AM. Network admins will be rebooting a networking switch which should take an hour or less, and less than 25 customers will be affected

14th August 2024

Payson UTOPIA - Payson PA011 Footprint Partial Outage - Resolved

UTOPIA is sending field technicians to investigate an unresponsive switch which is resulting in a partial outage affecting some of our customers in Payson, specifically on the PA011 footprint.

Technicians are on their way, updates will be posted here are they develop

Resolved 14/08/2024 11:50

13th August 2024

No incidents reported

12th August 2024

No incidents reported

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

UTOPIA Emergency Maintenance Fiber repair in Clearfield, scheduled 4 months ago

DESCRIPTION: UTOPIA emergency maintenance fiber repair RL-365037, D-CF.1 144F, & CF003.10 72F

MAINTENANCE START TIME: 8/9/2024 12:01 AM MST

MAINTENANCE STOP TIME: 8/9/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

8th August 2024

No incidents reported

7th August 2024

No incidents reported

6th August 2024

No incidents reported

5th August 2024

XMission Scheduled Maintenance for Southern Ute Fiber Network, scheduled 4 months ago

On Monday August 5th, XMission will be performing maintenance on our network serving our Southern Ute Fiber customers. This maintenance will consist of upgrading XMission's Southern Ute DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 9 AM and by 3 PM. During this time customers can expect a disruption in Internet service that will last between 15-30 minutes.

4th August 2024

No incidents reported

3rd August 2024

No incidents reported

2nd August 2024

No incidents reported

1st August 2024

No incidents reported

31st July 2024

No incidents reported