Incidents

29th March 2024

UTOPIA Maintenance in Tremonton 3.29.24, scheduled 8 months ago

DESCRIPTION: UTOPIA maintenance TR001 power maintenance

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Midvale 3.29.24, scheduled 8 months ago

DESCRIPTION: UTOPIA maintenance MD005 power upgrade

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

22nd March 2024

UTOPIA Maintenance in Orem 3.22.24, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance OR033 power

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 3.22.24, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance LA022 power upgrade

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

15th March 2024

UTOPIA Maintenance in Murray: Power Cut Over 3.15.24, scheduled 9 months ago

DESCRIPTION: MU007 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA West Valley City power Maintenance 3/15/24, scheduled 9 months ago

DESCRIPTION: WV005 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA maintenance Orem topology change, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance OR031 topology change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST.

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST.

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

2 Residential

92 Business/Enterprise customers

UTOPIA Power Maintenance in Orem 3.15.24, scheduled 9 months ago

DESCRIPTION: OR023 Power Maintenance

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Layton 3.12.24, scheduled 9 months ago

DESCRIPTION: LA013 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in MIdvale 3/15/24, scheduled 9 months ago

DESCRIPTION: UTOPIA maintenance MD013 stack configuration change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

14th March 2024

UTOPIA General Brief Outage

From approximately 5:01 p.m. to 5:11 p.m. on March 14th some XMission Fiber customers experienced an outage when one of the routers that serves our fiber customers rebooted. We understand that UTOPIA itself had a networking issue starting just before our router rebooted and are awaiting details from them. We are still investigating why our router crashed.

13th March 2024

Brigham City UTOPIA Network Outage Notification for 03/13/2024 - Footprint(s) BR003

UTOPIA Network Outage Notification for 03/13/2024 - Footprint(s) BR003 DESCRIPTION: UTOPIA has been alerted to an outage in the BR003 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are several residential customers affected

UTOPIA Network Outage Resolution - 03/13/2024 - Footprint(s) BR003 in Brigham City, UT. RESOLVED: The outage has been resolved. All services have been restored. Power transformer was replaced. RESOLUTION TIME: 4:43PM

12th March 2024

No incidents reported

11th March 2024

No incidents reported

10th March 2024

No incidents reported

9th March 2024

No incidents reported

8th March 2024

UTOPIA Power Maintenance in Layton 3.8.24, scheduled 9 months ago

MAINTENANCE NOTIFICATION: LA024 - Layton START: 03/8/2024 12:00 AM MST STOP: 03/8/2024 6:00 AM MST We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~113 residential customers will be affected.

UTOPIA Network Outage Notification for 3/8/2024 - Footprint(s) WP002

UTOPIA Network Outage Notification for 3/8/2024 - Footprint(s) WP002 DESCRIPTION: UTOPIA has been alerted to an outage in the WP002 footprint(s) in West Point, UT. Field Services are in transit to the site. There are 100+ residential customers affected. Updates will be sent as we UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 2:00 A.M. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 3/9/2024 2:00 A.M.

7th March 2024

No incidents reported

6th March 2024

No incidents reported

5th March 2024

Lehi City Fiber Maintenance 3/5/24, scheduled 9 months ago

Splice fiber feed to Cabinet 7

All affected customers will experience service disruptions.

Start Time: 00:00 AM

End Time: 03:00 AM

Zimbra Hosted Email Zimbra Errors

UPDATE (RESOLVED): All Zimbra webmail services should be working for customers on the affected server

One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received

UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.

Zimbra Hosted Email Zimbra Server Outage

UPDATE (RESOLVED): All Zimbra webmail services for our customers hosted on the affected server should now be working.

We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt.

Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM

4th March 2024

No incidents reported

3rd March 2024

No incidents reported

2nd March 2024

No incidents reported

1st March 2024

Emergency UTOPIA Switch Maintenance in Orem 3.1.24, scheduled 9 months ago

ESCRIPTION: UTOPIA Emergency maintenance of ADS switch OR025-ADS-1003

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

29th February 2024

Emergency UTOPIA Maintenance in Orem 3/29/24, scheduled 9 months ago

ESCRIPTION: Emergency Maintenance OR023-ADS-1003

MAINTENANCE START TIME: 2/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Murray Murray UTOPIA | Partial Outage

UTOPIA has identified an unresponsive switch affecting some customers on the MU24 footprint in Murray, UT

Field techs have been dispatched, ETR approximately 3-4 hours.

UPDATE: Services restored at 01:45 AM

28th February 2024

No incidents reported

27th February 2024

No incidents reported

26th February 2024

No incidents reported

25th February 2024

No incidents reported

24th February 2024

No incidents reported

23rd February 2024

No incidents reported

22nd February 2024

No incidents reported

21st February 2024

No incidents reported

20th February 2024

No incidents reported

19th February 2024

No incidents reported

18th February 2024

No incidents reported

17th February 2024

No incidents reported

16th February 2024

No incidents reported

15th February 2024

No incidents reported