Incidents

28th October 2023

No incidents reported

27th October 2023

UTOPIA Maintenance Midvale, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MD006-01 and MD006-02 all switches power upgrade/testing

MAINTENANCE START TIME: 10/27/2023 12:00 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

30 Business customers

121 Residential

UTOPIA maintenance Brigham City, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance BR004 switch retirement.

Business Customer will be moved at night on 10/27/2023

MAINTENANCE START TIME: 10/27/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

1 Business/Enterprise customer

24 Residential customers

UTOPIA Maintenance Layton, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LA004 power upgrade/testing

MAINTENANCE START TIME: 10/27/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

8 Business/Enterprise customers

30 Residential customers

UTOPIA Maintenance Centerville, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance restacking configuration in CV001

MAINTENANCE START TIME: 10/27/2023 12:01 AM MST

MAINTENANCE STOP TIME: 10/27/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

1 Business/Enterprise customer

88 Residential customers

Colocation Unplanned XMission Colocation Network Switch Reboot

XMission Colocation customers may have experienced a partial or total network outage due to an unplanned reboot of one of our network switches. While committing a security update that was successfully accepted by other switches of the same model and similar configuration, one particular colocation switch rebooted itself after being updated. Customers that have their colocation connection on this switch would have felt a 5-10 minute network outage during this reboot. All equipment is back online and operational, but should you need additional support please reach out to Technical Support/NOC accordingly.

VoIP Unplanned XMission Voice Outage

XMission Voice customers may have experienced a loss in service between 12:20 and 1:03 pm. While Network Admins were completing security updates on network switches, a device had a unexpected reboot causing the voice server to loss its connection. Service is fully restored, but if your voice service is not working as expected, please reach out to Technical Support.

26th October 2023

XMission Office phone system upgrades, scheduled 1 year ago

XMission is upgrading our office phone system to improve our customer interaction when calling into the offices. During the upgrades our office phones may be unavailable and we ask if customers need assistance during this maintenance to contact us via Live Chat or E-Mail.

25th October 2023

No incidents reported

24th October 2023

Pleasant Grove UTOPIA Network Outage Notification for 10/24/2023 - Footprint(s) PG001 - Fiber cut - Fixed

UTOPIA Network Outage Notification for 10/24/2023 - Footprint(s) PG001

DESCRIPTION: UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services identified a fiber cut. There are 60 residential customers affected. Updates will be sent as we know more information.

23rd October 2023

No incidents reported

22nd October 2023

No incidents reported

21st October 2023

No incidents reported

20th October 2023

UTOPIA Maintenance Layton, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LA003 Power maintenance

MAINTENANCE START TIME: 10/20/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

21 Business customers 250 Residential customers

UTOPIA Maintenance Orem, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance OR031 power upgrade/testing

MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

93 Business/Enterprise customers 2 Residential customers

UTOPIA Maintenance Morgan, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MR001 CWDM Fiber move.

MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: We do not expect to lose any customers with this fiber move due to redundancy however with this type of maintenance there is always some risk.

1020 Residential customers 82 Business/Enterprise customers

UTOPIA maintenance Centerville, scheduled 1 year ago

MAINTENANCE START TIME: 10/20/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/20/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

10 Business/Enterprise customers 206 Residential customers

19th October 2023

No incidents reported

18th October 2023

No incidents reported

17th October 2023

No incidents reported

16th October 2023

No incidents reported

15th October 2023

No incidents reported

14th October 2023

No incidents reported

13th October 2023

No incidents reported

12th October 2023

No incidents reported

11th October 2023

No incidents reported

10th October 2023

No incidents reported

9th October 2023

No incidents reported

8th October 2023

No incidents reported

7th October 2023

No incidents reported

6th October 2023

UTOPIA Maintenance in Lindon 10/6/2023, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LI009 power upgrade/testing and adding switches to new ring design

MAINTENANCE START TIME: 10/06/2023 12:01 AM MST MAINTENANCE STOP TIME: 10/06/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 13 business customers 329 Residential customers

UTOPIA Maintenance in Murray 10/6/2023, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU005 Power upgrade/testing

MAINTENANCE START TIME: 10/6/2023 12:00 AM MST MAINTENANCE STOP TIME: 10/6/2023 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. 16 Business customers 284 Residential customers

5th October 2023

No incidents reported

4th October 2023

No incidents reported

3rd October 2023

Layton UTOPIA Network Outage Notification for 10/03/2023 - Footprint(s) LA003 - Resolved

UTOPIA Network Outage Notification for 10/03/2023 - Footprint(s) LA003

DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 100 residential customers affected. Updates will be sent as we know more information.

Resolution time: 9:40

2nd October 2023

No incidents reported

1st October 2023

No incidents reported

30th September 2023

No incidents reported

29th September 2023

No incidents reported