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Scheduled Maintenance
UTOPIA MD013 switch retirement 10/3/2025

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

Incidents

13th March 2022

UTOPIA Power maintenance in Brigham City 3/13/2022, scheduled 3 years ago

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance.

MAINTENANCE START TIME: 3/13/22 12:01am MAINTENANCE STOP TIME: 3/13/22 6:00am

SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

12th March 2022

UTOPIA Power maintenance in Brigham City 3/12/2022, scheduled 3 years ago

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance.

MAINTENANCE START TIME: 3/12/22 12:00am

MAINTENANCE STOP TIME: 3/12/22 6:00am

SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

11th March 2022

UTOPIA Fiber Relocation in Brigham City 3/11/22, scheduled 3 years ago

Brigham City Power is removing pole line at 700 N 1175 W, Heading west. Need to relocate our facilities from Overhead to Underground. The handful of customers affected by this work should expect extended downtime during the maintenance window

MAINTENANCE START TIME: 3/11/2022 12:01am

MAINTENANCE STOP TIME: 3/11/2022 5:00am

8th March 2022

No incidents reported

7th March 2022

Midvale Fiber Cut in Midvale - UTOPIA outage

Outage in MD001 in Midvale, UT.

This outage is due to a fiber cut. Field Services are working on resolving the issue.

ETR: Not yet available

6th March 2022

No incidents reported

5th March 2022

No incidents reported

4th March 2022

No incidents reported

3rd March 2022

No incidents reported

2nd March 2022

No incidents reported

1st March 2022

XMission.com Email XMission.com email partial outage

One of our mailbox servers is currently unresponsive. Admins are working to bring it back online.

28th February 2022

No incidents reported

27th February 2022

No incidents reported

26th February 2022

No incidents reported

25th February 2022

No incidents reported

24th February 2022

No incidents reported

23rd February 2022

No incidents reported

22nd February 2022

XMission UPS Maintenance, scheduled 3 years ago

We will be having our annual UPS preventative maintenance preformed after hours to ensure peak performance for our backup power sources. Part of this maintenance is to bypass UPS backup power, and run off utility power, and generators. During this maintenance window, we expect to have no problems. The maintenance will be carried out by qualified vendors. In the off chance there are problems, you may encounter power related outages.

21st February 2022

No incidents reported

20th February 2022

No incidents reported

19th February 2022

No incidents reported

18th February 2022

No incidents reported

17th February 2022

No incidents reported

16th February 2022

No incidents reported

15th February 2022

No incidents reported

14th February 2022

No incidents reported

13th February 2022

No incidents reported

12th February 2022

No incidents reported

11th February 2022

No incidents reported

10th February 2022

No incidents reported

9th February 2022

No incidents reported

8th February 2022

No incidents reported

7th February 2022

Zimbra Hosted Email Zimbra Activesync/Exchange

UPDATE We have identified an issue and fixed it. Services should be working as normal.

We are aware of issues with email clients being unable to connect via Activesync and Exchange. Admins are investigating.