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Scheduled Maintenance
UTOPIA MD013 switch retirement 10/3/2025

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

Incidents

7th February 2022

Zimbra Hosted Email Zimbra Activesync/Exchange

UPDATE We have identified an issue and fixed it. Services should be working as normal.

We are aware of issues with email clients being unable to connect via Activesync and Exchange. Admins are investigating.

6th February 2022

No incidents reported

5th February 2022

Emergency Zimbra Mail Maintenance, scheduled 3 years ago

From Sat, 2/5, 11 PM MST to Sun, 2/6, 6AM MST, hosted mailboxes intermittently offline to address security bug & finish Zimbra 9 upgrade. We apologize for short notice. Every effort will be made to minimize impact. No email will be lost

4th February 2022

Zimbra Mail Maintenance, scheduled 3 years ago

From Friday, 1/4, 11 PM MST to Saturday, 1/5, 6AM MST, hosted email system intermittently offline to complete Zimbra 9 upgrade. While every effort will be made to minimize impact this maintenance will affect all mailboxes. No email will be lost.

3rd February 2022

No incidents reported

2nd February 2022

No incidents reported

1st February 2022

No incidents reported

31st January 2022

No incidents reported

30th January 2022

No incidents reported

29th January 2022

No incidents reported

28th January 2022

UTOPIA Maintenance in Murray Jan 28 12:00 AM to 6:00 AM, scheduled 3 years ago

UTOPIA will be retiring core equipment DCS-MU015-R from our MU015 footprint located in Murray Utah.

Customers across multiple ISPs will be affected. Customers can expect to be down for approximately 10 -15 minutes during this maintenance.

27th January 2022

No incidents reported

26th January 2022

No incidents reported

25th January 2022

No incidents reported

24th January 2022

No incidents reported

23rd January 2022

No incidents reported

22nd January 2022

No incidents reported

21st January 2022

No incidents reported

20th January 2022

No incidents reported

19th January 2022

No incidents reported

18th January 2022

No incidents reported

17th January 2022

No incidents reported

16th January 2022

No incidents reported

15th January 2022

No incidents reported

14th January 2022

No incidents reported

13th January 2022

UTOPIA Power Maintenance in Layton January 13 1:00 AM, scheduled 3 years ago

Due to the outage affecting footprints LA007, LA0017, and LA023. UTOPIA will be doing a power maintenance in our LA007 Hut in Layton Utah.

This is expected to be non-customer affecting. If for any reason the HUT losses power, customers will be down for about 10 minutes while equipment reboots.

MAINTENANCE START TIME: Thursday January 13, 2022, 1:00 am MDT

MAINTENANCE END TIME: Thursday January 13, 2022, 5:00 am MDT

12th January 2022

No incidents reported

11th January 2022

No incidents reported

10th January 2022

No incidents reported

9th January 2022

No incidents reported

8th January 2022

No incidents reported