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Scheduled Maintenance
UTOPIA MD013 switch retirement 10/3/2025

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

Incidents

6th April 2022

No incidents reported

5th April 2022

No incidents reported

4th April 2022

No incidents reported

3rd April 2022

No incidents reported

2nd April 2022

No incidents reported

1st April 2022

No incidents reported

31st March 2022

No incidents reported

30th March 2022

No incidents reported

29th March 2022

No incidents reported

28th March 2022

No incidents reported

27th March 2022

No incidents reported

26th March 2022

No incidents reported

25th March 2022

No incidents reported

24th March 2022

No incidents reported

23rd March 2022

No incidents reported

22nd March 2022

No incidents reported

21st March 2022

Zimbra Hosted Email Zimbra Mail Server

One of our Zimbra mailbox servers is currently unresponsive. Admins are on site and investigating. No ETA”

20th March 2022

Midvale UTOPIA - Midvale/Murray fiber cut affecting ~20 customers - ETR 12pm

UTOPIA reporting a physical fiber cut resulting in loss of connection for around 20 XMission customers on UTOPIA in Midvale and Murray - ETR 12pm

19th March 2022

UTOPIA Maintenance in Brigham City 3-19-22 12:00 AM, scheduled 3 years ago

DESCRIPTION: To increase reliability for our infrastructure in Brigham City we will be performing a power maintenance.

MAINTENANCE START TIME: 3/19/2022 12:01am

MAINTENANCE STOP TIME: 3/19/2022 6:00 am

SCOPE OF IMPACT: All customers will go down while the switches are moved to a new power source. Downtime is estimated to be 15 to 20 minutes.

18th March 2022

No incidents reported

17th March 2022

No incidents reported

16th March 2022

No incidents reported

15th March 2022

No incidents reported

14th March 2022

No incidents reported

13th March 2022

No incidents reported

12th March 2022

Centerville FIXED - UTOPIA Centerville partial outage

UTOPIA is reporting the outage affecting ~600 customers in Centerville as resolved

Centerville UTOPIA - Centerville partial outage - investigating

UPDATE: issue resolved, connections restored - UTOPIA reporting ~600 customers affected by partial outage in Centerville, no current ETA

Murray Resolution: UTOPIA reporting partial outage in/near Morgan, UT due to card failure after local power outage

Murray UTOPIA footprint is now fully operational

11th March 2022

Morgan UTOPIA reporting partial outage in/near Morgan, UT due to card failure after local power outage

UTOPIAs engineers and dispatch have been notified and will replace card on-site if needed, current ETR ~3-4 hours

10th March 2022

No incidents reported

9th March 2022

No incidents reported

8th March 2022

No incidents reported