XMission Status

No incidents reported

MD011 power test 2/6/2026, scheduled 1 day ago

UTOPIA Maintenance MD011 power test 2/6/2026. All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/06/2026 12:01 AM MST. MAINTENANCE STOP TIME: 02/06/2026 06:00 AM MST.

LA025 switch retirement for residential customers 2/5/2026 8AM-4PM, scheduled 2 days ago

TICKET SUBJECT: LA025 switch retirement for residential customers 2/5/2026 8AM-4PM TICKET NUMBER: 24486

DESCRIPTION: UTOPIA Maintenance LA025 switch retirement for residential customers 2/5/2026 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/05/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/05/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA General outage ticket for BD001 and BL001

DESCRIPTION: UTOPIA Network Outage Possible fiber damage effecting BL001.CWDM.1 cable tag. CATEGORY: Fiber Damage/CableCut

START TIME: 02/05/2026 01:31 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 02/05/2026 10:44 PM MST - Ticket resolved 02/05/2026 10:43 PM MST - The fiber repair is complete. All customer are back up.

LA007 switch retirement 2/4/2026 8am-4pm, scheduled 3 days ago

TICKET SUBJECT: LA007 switch retirement 2/4/2026 8am-4pm TICKET NUMBER: 24483

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 2/4/2026 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/04/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/04/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Outage in South Ogden

START TIME: 02/04/2026 04:04 PM MST DESCRIPTION: UTOPIA Network Outage

One customer affected

UPDATES: 02/05/2026 04:18 PM MST - Ticket resolved

UTOPIA General Outage Logan

DESCRIPTION: UTOPIA Network Outage Multiple customers down in the LG001 area off of different devices. Possible fiber damage. CATEGORY:

START TIME: 02/04/2026 03:00 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

Lehi Fiber Lehi Outage with Cabinet 41

UPDATE: Lehi Fiber has reported they are finishing up, and customers should be back online

Lehi Fiber has made us aware of an outage affecting some of ourXMission Fiber customers. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. The current ETA is 3-4 hours from now.

No incidents reported

PA020 Power maintenance/testing 1/30/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance PA020 Power maintenance/testing 1/30/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

FA001 Power maintenance/testing 1/30/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance FA001 Power maintenance/testing 1/30/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

Lehi Fiber Issues in Lehi

8:45 PM - Lehi Fiber has given us word that the fiber cut has been resolved.

3:47 PM - Lehi Fiber has confirmed a main line fiber cut. The construction crew is on site repairing damages. ETA 5 - 7 hr.

2:17 PM - Lehi Fiber is still investigating the issue, we currently do not have an ETA.

We are aware of an issue affecting XMission Fiber customers in Lehi. Our team is actively investigating and we will share updates as more information becomes available. Thank you for your patience.

WV001 Network Hardware Device/UnitDead

DESCRIPTION: Network Hardware Device/UnitDead. Customers affected may be without service. START TIME: 01/30/2026 03:40 AM MST

UPDATES: 01/30/2026 11:16 AM MST - Ticket resolved 01/30/2026 11:16 AM MST - Verified all affected customers have service.

Emergency Fiber damage repair MU016.8 1/29/26 8PM, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance Emergency Fiber damage repair MU016.8 1/29/26 8PM CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 01/29/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/30/2026 08:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

LA007 switch retirement 1/29/2026 8-5PM, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 1/29/2026 8-5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA021 switch retirement for residential 1/29/2026 8-5pm, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance LA021 switch retirement for residential 1/29/2026 8-5pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA021 switch retirement 1/30/2026

DESCRIPTION: UTOPIA Maintenance LA021 switch retirement 1/30/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

No incidents reported

LA006 switch retirement for residential customers 1/27/2026, scheduled 1 week ago

CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/27/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/27/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

No incidents reported

West Valley City West Valley City - Outage

We are aware of an issue affecting XMission Fiber customers in West Valley City. UTOPIA has a technician en route to assess the situation. We will provide additional information as it becomes available. Thank you for your patience. UPDATE, 9:41pm -- UTOPIA has confirmed this is due to a fiber cut, and repairs are expected to take some time. Current ETA is 8am on Saturday, January 24th. UPDATE, 01/24/2026 8:26 AM -- UTOPIA has updated the ETA to 4pm on Saturday, January 24th UPDATE, 01/24/2026 7:00 PM -- UTOPIA has updated the ETA to 10pm on Saturday, January 24th UPDATE, 01/24/2026 9:00 PM -- UTOPIA has updated the ETR to 11PM on Saturday, January 24th UPDATE, 01/24/2026 10:00 PM -- We have received an update that most residents should be back online. Field services is completing repairs. ETR is still 11PM for completing the repairs. UPDATE, 01/24/2026 11:00 PM -- The outage has been resolved. All services have been restored. The fiber damage has been repaired.

No incidents reported

UTOPIA General Outage - SC001/SC002

DESCRIPTION: UTOPIA Network Outage Outage in SC001 and SC002

All ADS's are down. FSG is on route to investigate.

UPDATES: 01/22/2026 06:09 AM MST - Fiber repair is complete. All customers should be back up.

CATEGORY: Unknown Under Investigation

START TIME: 01/21/2026 02:25 PM MST END TIME: 01/22/2026 06:09 AM MST

SCOPE OF IMPACT: Customers affected may be without service.

01/21/2026 03:28 PM MST - Confirmed there has been a Fiber Strike in St. George that has taken down both SC001 and SC002. Currently working on getting contractors headed there.

01/21/2026 06:01 PM MST - **ETR is 1/22/26 5:00 AM.

No incidents reported

Pleasant Grove Emergency fiber maintenance PG001.8 1/15/2026

DESCRIPTION: UTOPIA Maintenance Emergency fiber maintenance PG001.8 1/15/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 01/15/2026 08:00 PM MST MAINTENANCE STOP TIME: 01/16/2026 08:00 AM MST

XMission Scheduled Maintenance for Southern Ute Fiber Network, scheduled 3 weeks ago

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be re-introducing CGNAT service to our Southern Ute residential customers. Customers can expect service disruption lasting between 5-30 minutes.

XMission Scheduled Maintenance 01/14/2026, scheduled 3 weeks ago

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be replacing some of the power supplies to one of our routers serving UTOPIA PPPoE customers. This maintenance is expected to be non-impacting to customer's Internet service; in the unlikely event of complications, some customers may experience less than 30 minutes of downtime.

Southern Ute Connection Issues Reported

Some Southern Ute customers have reported being unable to connect this morning and they are currently looking into a few things with their network's configuration. They have no further details at this time.

UPDATE 8:30AM- The issues has been reported to be resolved.

XMission Scheduled Maintenance for Southern Ute Fiber Network 01/14/2026, scheduled 3 weeks ago

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be re-introducing CGNAT service to our Southern Ute residential customers. Customers can expect service disruption lasting between 5-30 minutes.

Scheduled critical generator maintenance, scheduled 3 weeks ago

From Tuesday, January 13th through Thursday, January 15th, XMission's vendor will perform critical maintenance of one of our two backup power generators. No downtime is expected.

While XMission's data center provides a fully redundant, A+B power infrastructure some customers might not utilize the redundancy in their cabinets so during this maintenance we will have a backup generator on a trailer in a secured location on site that will automatically turn on in the unlikely event of a utility power outage. Virtually all of XMission's network and server infrastructure utilizes both power buses.

The vendor will replace all coolant system hoses, clamps, gaskets, seals, engine belts, air filter, radiator cap, and coolant. This work requires two technicians and has been estimated to take three days to ensure it gets completed. We will be preparing things on Monday and completing tear down on Friday.

No incidents reported

West Valley City UTOPIA Network Outage West Valley City

The outage has been resolved. All services have been restored. There was a blown fuse on the power outlet. The tech replaced the fuse to restore service.

UTOPIA Network Outage WV034-ADS-7002 slot 4 is down. Field Services is in route to the cabinet.

No incidents reported

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