Incidents

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Network Outage Possible fiber damage effecting BL001.CWDM.1 cable tag. CATEGORY: Fiber Damage/CableCut

START TIME: 02/05/2026 01:31 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 02/05/2026 10:44 PM MST - Ticket resolved 02/05/2026 10:43 PM MST - The fiber repair is complete. All customer are back up.

START TIME: 02/04/2026 04:04 PM MST DESCRIPTION: UTOPIA Network Outage

One customer affected

UPDATES: 02/05/2026 04:18 PM MST - Ticket resolved

DESCRIPTION: UTOPIA Network Outage Multiple customers down in the LG001 area off of different devices. Possible fiber damage. CATEGORY:

START TIME: 02/04/2026 03:00 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

DESCRIPTION: UTOPIA Maintenance FA001 Power maintenance/testing 1/30/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

8:45 PM - Lehi Fiber has given us word that the fiber cut has been resolved.

3:47 PM - Lehi Fiber has confirmed a main line fiber cut. The construction crew is on site repairing damages. ETA 5 - 7 hr.

2:17 PM - Lehi Fiber is still investigating the issue, we currently do not have an ETA.

We are aware of an issue affecting XMission Fiber customers in Lehi. Our team is actively investigating and we will share updates as more information becomes available. Thank you for your patience.

DESCRIPTION: Network Hardware Device/UnitDead. Customers affected may be without service. START TIME: 01/30/2026 03:40 AM MST

UPDATES: 01/30/2026 11:16 AM MST - Ticket resolved 01/30/2026 11:16 AM MST - Verified all affected customers have service.

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement 1/29/2026 8-5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance LA021 switch retirement for residential 1/29/2026 8-5pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/29/2026 08:00 AM MST MAINTENANCE STOP TIME: 01/29/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance LA021 switch retirement 1/30/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/30/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/30/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Between 12:01 AM to 6:00 AM MST on January 14th, XMission will be replacing some of the power supplies to one of our routers serving UTOPIA PPPoE customers. This maintenance is expected to be non-impacting to customer's Internet service; in the unlikely event of complications, some customers may experience less than 30 minutes of downtime.

Some Southern Ute customers have reported being unable to connect this morning and they are currently looking into a few things with their network's configuration. They have no further details at this time.

UPDATE 8:30AM- The issues has been reported to be resolved.

From Tuesday, January 13th through Thursday, January 15th, XMission's vendor will perform critical maintenance of one of our two backup power generators. No downtime is expected.

While XMission's data center provides a fully redundant, A+B power infrastructure some customers might not utilize the redundancy in their cabinets so during this maintenance we will have a backup generator on a trailer in a secured location on site that will automatically turn on in the unlikely event of a utility power outage. Virtually all of XMission's network and server infrastructure utilizes both power buses.

The vendor will replace all coolant system hoses, clamps, gaskets, seals, engine belts, air filter, radiator cap, and coolant. This work requires two technicians and has been estimated to take three days to ensure it gets completed. We will be preparing things on Monday and completing tear down on Friday.

12:56 PM 01/08/2026

The fiber cut affecting cabinets 40 and 41 has been repaired, and service has been fully restored. Thank you for your patience during the repair process.

UPDATE: The outage is due to a fiber cut. Crews are onsite working on the repair.

========== We have been made aware of an outage effecting our XMission Fiber customers in Lehi We will post more information as we get it. No ETA at this time