@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for residential customers 2/9 and 2/10 8am-4pm CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/09/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/10/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 173

LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for residential customers 2/11 - 2/12/2026 8AM - 5PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/11/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/12/2026 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 163

LA011 switch retirement for business customers 2/13/2026

DESCRIPTION: UTOPIA Maintenance LA011 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA016 switch retirement for business customers 2/13/2026 12:00-6:00am

TICKET SUBJECT: LA016 switch retirement for business customers 2/13/2026 TICKET NUMBER: 24579

DESCRIPTION: UTOPIA Maintenance LA016 switch retirement for business customers 2/13/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/13/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/13/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1): 386407 - XMission

MU004 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU004 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24484

DESCRIPTION: UTOPIA Maintenance MU004 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA001 switch retirement for business customers 2/20/2026

TICKET SUBJECT: LA001 switch retirement for business customers 2/20/2026 TICKET NUMBER: 24487

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA009 switch replacement for business customers 2/20/2026

TICKET SUBJECT: LA009 switch replacement for business customers 2/20/2026 TICKET NUMBER: 24488

DESCRIPTION: UTOPIA Maintenance LA009 switch replacement for business customers 2/20/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

LA006 power maintenance/testing 2/20/2026

All customers affected will experience a brief outage while maintenance is being performed. MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

LA006 power maintenance/testing 2/20/2026

DESCRIPTION: UTOPIA Maintenance LA006 power maintenance/testing 2/20/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 261

MU023 UPS replacement 2/20/2026 12am-6am

TICKET SUBJECT: MU023 UPS replacement 2/20/2026 12am-6am TICKET NUMBER: 24485

DESCRIPTION: UTOPIA Maintenance MU023 UPS replacement 2/20/2026 12am-6am CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/20/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/20/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

WV001 switch retirement for residential customers 2/24-26 8AM-4PM

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for residential customers 2/24-26 8AM-4PM CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/24/2026 08:00 AM MST MAINTENANCE STOP TIME: 02/26/2026 04:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 9 RESIDENTIAL CUSTOMERS: 288

WV001 switch retirement for business customers 2/27/2026

DESCRIPTION: UTOPIA Maintenance WV001 switch retirement for business customers 2/27/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 02/27/2026 12:01 AM MST MAINTENANCE STOP TIME: 02/27/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6

Incidents

16th January 2026

UTOPIA Maintenance LA006 switch retirement for business customers 1/16/2026, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance LA006 switch retirement for business customers 1/16/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance LA007 switch retirement for business customers 1/16/202, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement for business customers 1/16/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

9th January 2026

UTOPIA Maintenance LA017 switch retirement for business customers 1/9/2026, scheduled 4 weeks ago

DESCRIPTION: UTOPIA Maintenance LA017 switch retirement for business customers 1/9/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/09/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/09/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

LA014 switch retirement for business customers 1/9/2026, scheduled 4 weeks ago

DESCRIPTION: UTOPIA Maintenance LA014 switch retirement for business customers 1/9/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/09/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/09/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

6th January 2026

OR032-ADS-7001 CF card repair 1/6/2026, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance OR032-ADS-7001 CF card repair 1/6/2026 CATEGORY: Network Hardware Device/Repair

MAINTENANCE START TIME: 01/06/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/06/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 1

30th December 2025

No incidents reported

29th December 2025

No incidents reported

28th December 2025

No incidents reported

27th December 2025

No incidents reported

26th December 2025

No incidents reported

25th December 2025

West Valley City Outage - WV042 possible fiber damage 12/25/2025 2:45PM

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 12/25/2025 02:45 PM MST END TIME: 12/26/25 02:00 PM MST

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

12/25/2025 07:31 PM MST - break/fix on our WV042.5 288FOC. We have 119 customers on this cable. 118 residential and 1 business. We currently have 26 residential customers down now and 1 business. When we cut the cable we will lose another 92 residential customers. Due to the Holiday and availability from our contractors we are shooting for TOMORROW 12/26/25 8AM - 2PM.

Resolved

24th December 2025

No incidents reported

23rd December 2025

XMission Emergency Maintenance for Southern Ute Network, scheduled 1 month ago

Starting tonight, December 24 12:01 AM - 6:00 AM, XMission will be conducting emergency maintenance on our Southern Ute network to provide redundant Internet access. During this maintenance window, all Southern Ute customers can expect occasional disruptions to their Internet service, lasting between 1-10 minutes. Once maintenance is completed, XMission's router will automatically switch over to our back up connection if our primary connection has an outage. Southern Ute customers will enjoy a more robust Internet service with increased uptime as a result.

22nd December 2025

LA014, LA016, & LA017 switch reboots 12/22/2025, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance LA014, LA016, & LA017 switch reboots 12/22/2025 CATEGORY: Network Hardware Device/Repair

MAINTENANCE START TIME: 12/22/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 219

21st December 2025

No incidents reported

20th December 2025

No incidents reported

19th December 2025

No incidents reported

18th December 2025

No incidents reported

17th December 2025

Brigham City Brigham City Outage

We have been made aware of an outage effecting our XMission Fiber customers in Brigham City.

DESCRIPTION: UTOPIA Network Outage ADS device down. Field service on route.

START TIME: 12/17/2025 11:01 AM MST END TIME: 12/17/2025 11:51 AM MST

16th December 2025

No incidents reported

15th December 2025

No incidents reported

14th December 2025

No incidents reported

13th December 2025

No incidents reported

12th December 2025

No incidents reported

11th December 2025

No incidents reported

10th December 2025

UTOPIA General North Salt Lake fiber cut

UTOPIA Network Outage edge-ut-ns002-rtr1 went down due to a fiber cut in area. FSG and OSP is aware and on-site. CATEGORY:

START TIME: 12/10/2025 10:30 AM MST END TIME: 12/10/2025 11:50 AM MST

9th December 2025

Layton LA013 switch retirement for residential customers 12/9/2025

DESCRIPTION: UTOPIA Maintenance LA013 switch retirement for residential customers 12/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 12/09/2025 11:00 AM MST MAINTENANCE STOP TIME: 12/09/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Bozeman Outage

Earlier today our management connection went down in Bozeman, some of our IPv4 routes were going over our management connection at the time, so when the connection went down, IPv4 routes were down. Routing was corrected shortly after which fixed the issue. We're sincerely sorry for the inconvenience that may have caused.

8th December 2025

No incidents reported

7th December 2025

No incidents reported

6th December 2025

No incidents reported

5th December 2025

No incidents reported

4th December 2025

Emergency maintenance on LA026-ADS-7001, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 CATEGORY: Network Hardware Device/Troubleshooting

MAINTENANCE START TIME: 12/04/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 59

3rd December 2025

Support Phone System Phone System Maintenance 12/03/2026

Our phone system is currently down, and our admins are working on bringing them back up. If support is needed, please go to https://xmission.com/livesupport to start a live chat, or email us at support@xmission.com

The issue is now resolved

2nd December 2025

Tremonton TR001-01-ADS-7002 Slot 2 down

DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route. CATEGORY: Network Hardware Device/UnitDead

START TIME: 12/02/2025 10:35 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 20

UPDATES: 12/03/2025 06:38 AM MST - Ticket resolved

1st December 2025

No incidents reported