Incidents

Starting tonight, December 24 12:01 AM - 6:00 AM, XMission will be conducting emergency maintenance on our Southern Ute network to provide redundant Internet access. During this maintenance window, all Southern Ute customers can expect occasional disruptions to their Internet service, lasting between 1-10 minutes. Once maintenance is completed, XMission's router will automatically switch over to our back up connection if our primary connection has an outage. Southern Ute customers will enjoy a more robust Internet service with increased uptime as a result.

DESCRIPTION: UTOPIA Maintenance LA014, LA016, & LA017 switch reboots 12/22/2025 CATEGORY: Network Hardware Device/Repair

MAINTENANCE START TIME: 12/22/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 219

We have been made aware of an outage effecting our XMission Fiber customers in Brigham City.

DESCRIPTION: UTOPIA Network Outage ADS device down. Field service on route.

START TIME: 12/17/2025 11:01 AM MST END TIME: 12/17/2025 11:51 AM MST

UTOPIA Network Outage edge-ut-ns002-rtr1 went down due to a fiber cut in area. FSG and OSP is aware and on-site. CATEGORY:

START TIME: 12/10/2025 10:30 AM MST END TIME: 12/10/2025 11:50 AM MST

DESCRIPTION: UTOPIA Maintenance LA013 switch retirement for residential customers 12/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 12/09/2025 11:00 AM MST MAINTENANCE STOP TIME: 12/09/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 CATEGORY: Network Hardware Device/Troubleshooting

MAINTENANCE START TIME: 12/04/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 59

Our phone system is currently down, and our admins are working on bringing them back up. If support is needed, please go to https://xmission.com/livesupport to start a live chat, or email us at support@xmission.com

The issue is now resolved

DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route. CATEGORY: Network Hardware Device/UnitDead

START TIME: 12/02/2025 10:35 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 20

UPDATES: 12/03/2025 06:38 AM MST - Ticket resolved

DESCRIPTION: UTOPIA Network Outage Fiber damage in MU009. High possibility of a squirrel chew. CATEGORY: Fiber Damage/CableCut

START TIME: 11/26/2025 11:05 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

11/28/2025 10:56 AM MST - Ticket resolved