@XMissionStatus on Bluesky
All systems are operational
Scheduled Maintenance
Scheduled critical generator maintenance

From Tuesday, January 13th through Thursday, January 15th, XMission's vendor will perform critical maintenance of one of our two backup power generators. No downtime is expected.

While XMission's data center provides a fully redundant, A+B power infrastructure some customers might not utilize the redundancy in their cabinets so during this maintenance we will have a backup generator on a trailer in a secured location on site that will automatically turn on in the unlikely event of a utility power outage. Virtually all of XMission's network and server infrastructure utilizes both power buses.

The vendor will replace all coolant system hoses, clamps, gaskets, seals, engine belts, air filter, radiator cap, and coolant. This work requires two technicians and has been estimated to take three days to ensure it gets completed. We will be preparing things on Monday and completing tear down on Friday.

UTOPIA Maintenance LA007 switch retirement for business customers 1/16/202

DESCRIPTION: UTOPIA Maintenance LA007 switch retirement for business customers 1/16/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance LA006 switch retirement for business customers 1/16/2026

DESCRIPTION: UTOPIA Maintenance LA006 switch retirement for business customers 1/16/2026 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 01/16/2026 12:01 AM MST MAINTENANCE STOP TIME: 01/16/2026 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

Incidents

29th January 2025

UTOPIA Maintenance in Murray Area 1/29/25-1/30/25, scheduled 11 months ago

This is complete

DESCRIPTION: UTOPIA Maintenance OSP-MU012-010 forced fiber relocate

MAINTENANCE START TIME: 01/29/2025 10:00 PM MST MAINTENANCE STOP TIME: 01/30/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 22 RESIDENTIAL CUSTOMERS: 579

24th January 2025

UTOPIA Maintenance in Orem 1/24/25 (Two events), scheduled 11 months ago

DESCRIPTION: UTOPIA Maintenance OR019 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

DESCRIPTION: UTOPIA Maintenance Orem Ring 2 redundancy testing CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

BUSINESS/ENTERPRISE CUSTOMERS: 11 RESIDENTIAL CUSTOMERS: 253

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Centerville 1/24/25, scheduled 11 months ago

DESCRIPTION: UTOPIA Maintenance CV002 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 244

UTOPIA Maintenance in West Valley City 1/24/25, scheduled 11 months ago

DESCRIPTION: UTOPIA Maintenance WV029 power upgrade/testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/24/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/24/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 39

22nd January 2025

UTOPIA Maintenance | WV033 Core Upgrade, scheduled 11 months ago

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

21st January 2025

UTOPIA Maintenance in West Valley City 1/21/25, scheduled 11 months ago

TICKET NUMBER: 17730

DESCRIPTION: UTOPIA Maintenance WV033 core upgrade CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 01/21/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/22/2025 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 26 RESIDENTIAL CUSTOMERS: 117

20th January 2025

No incidents reported

19th January 2025

No incidents reported

18th January 2025

No incidents reported

17th January 2025

Network Maintenance in Denver: Potential DegradationColorado 1/17/25, scheduled 11 months ago

Carrier maintenance, may affect Internet access for customers in Colorado/Ignacio/Southern Ute Tribe

Window Start Time: Friday, January 17, 2025 00:01 (UTC-0700) Window End Time: Friday, January 17, 2025 04:00 (UTC-0700) Expected Impact: < 2 hours Reason: Router and switch software updates to enhance security and stability

16th January 2025

No incidents reported

15th January 2025

West Valley City West Valley City Outage

UTOPIA Network Outage Resolution - 01/15/2025 - Footprint(s) WV015 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 11:58 AM

UTOPIA Network Outage Notification for 01/15/2025 - Footprint(s) WV015 DESCRIPTION: UTOPIA has been alerted to an outage in the WV015 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 42 residential customers affected.

14th January 2025

No incidents reported

13th January 2025

No incidents reported

12th January 2025

Zimbra Mail server issues

We are having issues with our Zimbra server cluster and some customers may have issues signing into their Zimbra email accounts. We will continue to post updates as our systems administrators work on resolving the issue.

11th January 2025

No incidents reported

10th January 2025

UTOPIA Maintenance Redundancy testing in Orem 1/10/25, scheduled 1 year ago

Network Hardware Device/Testing

MAINTENANCE START TIME: 01/10/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/10/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 29 RESIDENTIAL CUSTOMERS: 149

West Valley City West Valley City - Outage

UPDATE: This has been fixed as of 11:00 am.

WE have been informed by UTOPIA to an outage in the WV030 footprint(s) in West Valley City, UT. Field Services are in transit to the site. No ETA at this time. We will keep you updated.

9th January 2025

Murray UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023

UTOPIA Network Outage Notification for 01/09/2025 - Footprint(s) MU023 DESCRIPTION: UTOPIA has been alerted to an outage in the MU023 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 14 residential customers affected.

UTOPIA Network Outage Update: 01/09/2025 - Footprint(s) MU023 in Murray, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 1/9/2025 - Footprint(s) MU023 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Squirrel Chew - Fiber cut RESOLUTION TIME: 5:40 PM

Lehi Fiber Emergency Lehi Fiber Repair

Emergency Fiber Repair in Lehi - Some customers may experience a 30-45 minute outage while the fiber is being spliced. Start Time: 8 a.m. End Time: 4 p.m.

8th January 2025

No incidents reported

7th January 2025

No incidents reported

6th January 2025

No incidents reported

5th January 2025

No incidents reported

4th January 2025

No incidents reported

3rd January 2025

UTOPIA Maintenance in Orem - power testing, scheduled 1 year ago

DESCRIPTION: UTOPIA Maintenance OR011 power testing 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Layton - power testing/upgrade, scheduled 1 year ago

DESCRIPTION: UTOPIA Maintenance LA006 power testing / upgrade 1/3/25 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 257

UTOPIA Maintenance in Orem - topology change, scheduled 1 year ago

DESCRIPTION: UTOPIA Maintenance OR017 topology change 1/3/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 01/03/2025 12:01 AM MST MAINTENANCE STOP TIME: 01/03/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 111

2nd January 2025

No incidents reported

1st January 2025

No incidents reported

31st December 2024

West Valley City West Valley City Outage

We have been made aware of an outage affecting customers located in West Valley City - More information will be provided as we receive it. No ETA at this time.

UTOPIA Network Outage Notification for 12/31/2024 - Footprint(s) Numerous WV footprints. DESCRIPTION: UTOPIA has been alerted to an outage in Numerous WV footprints in West Valley, UT. We are looking into the issue. There are 350 residential and business customers affected.

UTOPIA Network Outage Resolution - 12/31/2024 - Footprint(s) WV010, WV016, WV020 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Rebooted multiple ADS's RESOLUTION TIME: 4:45 PM

30th December 2024

No incidents reported

29th December 2024

No incidents reported

28th December 2024

No incidents reported

27th December 2024

No incidents reported

26th December 2024

No incidents reported

25th December 2024

No incidents reported

24th December 2024

No incidents reported