Incidents

TICKET SUBJECT: OR006 Power Maintenance TICKET NUMBER: 25310

DESCRIPTION: UTOPIA Maintenance OR006 Power Maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 04/10/2026 12:00 AM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 208

04/10/2026 08:44 AM MDT - Ticket resolved

TICKET SUBJECT: OSP-FA003-001 UDOT Shephard Lane PH2 TICKET NUMBER: 25311

DESCRIPTION: UTOPIA Maintenance OSP-FA003-001 UDOT Shephard Lane PH2 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/09/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/10/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 17 RESIDENTIAL CUSTOMERS: 0

UPDATES: 04/10/2026 08:43 AM MDT - Ticket resolved 04/10/2026 08:43 AM MDT - Everything is back up. We apologize for the delay. 04/10/2026 06:32 AM MDT - We are experiencing issues after this maintenance and Network Engineering is working on the issue. We will keep you posted.

UPDATES: 04/08/2026 04:42 AM MDT - Ticket resolved 04/08/2026 04:42 AM MDT - Maintenance complete. Everyone is back up.

UTOPIA Maintenance Emergency fiber damage repair 4/7/2026. MAINTENANCE START TIME: 04/07/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/08/2026 08:00 AM MDT

Earlier this morning, two mail servers experienced an unexpected interruption due to a storage synchronization issue during scheduled infrastructure maintenance. Services were restored manually and are operating normally. We are reviewing procedures to prevent recurrence.

Zimbra hosted email is currently experiencing a partial outage. Incident occured: 04/05/2026 06:00 Estimated time of resolution unknown.

TICKET SUBJECT: FP001 power maintenance 4/3/2026 TICKET NUMBER: 25191

DESCRIPTION: UTOPIA Maintenance FP001 power maintenance 4/3/2026 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/03/2026 12:01 AM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 0

TICKET SUBJECT: MNT-MR001-002A State St Ph2 4/2/2026 TICKET NUMBER: 25190

DESCRIPTION: UTOPIA Maintenance MNT-MR001-002A State St Ph2 4/2/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/02/2026 10:00 PM MDT MAINTENANCE STOP TIME: 04/03/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 9

TICKET SUBJECT: Outage | Fiber - Damage/CableCut

DESCRIPTION: UTOPIA Network Outage Multiple customers going down at the same time, assessing for possible fiber damage. CATEGORY: Fiber Damage/CableCut

START TIME: 03/26/2026 10:18 AM MDT END TIME: 03/26/2026 01:10 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 0

UPDATES: 03/27/2026 06:20 AM MDT - Ticket resolved 03/27/2026 06:18 AM MDT - Devices went down due to Construction fiber was damaged. fiber has been repaired and customers are working.

TICKET SUBJECT: WV011.3 Emergency Fiber Repair. TICKET NUMBER: 25313

DESCRIPTION: UTOPIA Maintenance WV011.3 Emergency Fiber Repair. CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 03/25/2026 10:00 PM MDT MAINTENANCE STOP TIME: 03/26/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

DESCRIPTION: UTOPIA Network Outage Slot down on WV015-ADS-7001, Team has been notified. CATEGORY: Network Hardware Other

START TIME: 03/23/2026 02:13 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 63

UPDATES: 03/23/2026 05:04 PM MDT - Ticket resolved 03/23/2026 05:03 PM MDT - Cyber power unit failed. Switched slot four to new Cyber power device.

UPDATE: 03/15/2026 02:30 AM MDT - UTOPIA has informed us that this outage has been resolved. UPDATES: 03/14/2026 10:59 PM MDT - Fiber line fell and it appears someone cut it. Fiber splice is pending.

UPDATE: UTOPIA has found the fiber cut and is in the process of repairing it. ETR remains unknown

UPDATE: DESCRIPTION: UTOPIA Network Outage Possible fiber damage. Listed customers may not match as most affected customers are on ADS-5001 which doesnt match documentation. CATEGORY:

START TIME: 03/14/2026 08:25 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 13

UTOPIA has made us aware of an outage affecting customers in West Valley City. They have field services en route, but have not provided us an ETA at this time. We will update with information as it is provided to us by UTOPIA.