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Incidents

1st August 2025

Centerville Centerville Outage

UTOPIA has made us aware of outage affecting customers in Centerville - no further information is available at this time. We will keep you updated as we get more info.

31st July 2025

No incidents reported

30th July 2025

No incidents reported

29th July 2025

No incidents reported

28th July 2025

Murray Murray Outage

UPDATES: 07/28/2025 12:08 PM MDT - This appears to be a fiber cut. Field services is investigating where fiber cut is.

UTOPIA has made us aware of an outage affecting parts of Murray - We will update when we get more information.

Resolution Time: 2:10 PM

27th July 2025

No incidents reported

26th July 2025

No incidents reported

25th July 2025

Orem Mandatory fiber relocate MNT-OR007-003 7/25/2025 - Resolved

UTOPIA Maintenance Mandatory fiber relocate MNT-OR007-003 7/25/2025 CATEGORY: Fiber Other

MAINTENANCE START TIME: 07/25/2025 10:00 PM MDT MAINTENANCE STOP TIME: 07/25/2025 09:30 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 07/25/2025 09:56 AM MDT - Maintenance completed. Services should be working normally 07/25/2025 07:37 AM MDT - Maintenance is going over allotted time, new ETR is 9:30AM 07/25/2025 06:10 AM MDT - Maintenance is going over allotted time, new ETR is 7:30AM 07/09/2025 09:35 AM MDT - This date had to be moved out one week.

24th July 2025

Pleasant Grove UTOPIA Pleasant Grove Outage - PG003 - Resolved

UTOPIA Network Outage Update: 7/24/2025 - Footprint(s) PG003 in Pleasant Grove, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. Resolution Time: 8 pm

23rd July 2025

No incidents reported

22nd July 2025

Zimbra Hosted Email Zimbra Outage

From 10:55 AM to 12:30 PM, outbound email was unavailable and inbound mail experienced delays on our shared Zimbra platform. An automated internal config change disrupted mail server access to authentication services. The issue has been resolved and full functionality restored.

An automated change by a Zimbra service disconnected all ongoing database connections internally on the Zimbra cluster. Our Mail Admins are working diligently to rollback the changes. Mail is being queued, and will deliver once resolved. No loss of data is expected.

21st July 2025

No incidents reported

20th July 2025

No incidents reported

19th July 2025

No incidents reported

18th July 2025

No incidents reported

17th July 2025

No incidents reported

16th July 2025

No incidents reported

15th July 2025

Bozeman Yellowstone Fiber

Our connection that Yellowstone Fiber customers use for IPv6 internet access and to any XMission-related site is down. This is currently being investigated with no ETR at this time.

14th July 2025

No incidents reported

13th July 2025

No incidents reported

12th July 2025

No incidents reported

11th July 2025

No incidents reported

10th July 2025

No incidents reported

9th July 2025

No incidents reported

8th July 2025

Brigham City UTOPIA Outage - Brigham City - BR005

UTOPIA Network Outage Notification for 07/08/2025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UTOPIA Network Outage Update: 7/8/2025 - Footprint(s) BR005 in Brigham, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: 3 Hours

UTOPIA Network Outage Resolution - 07/08/25 - Footprint(s) BR005 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to hardware failure, resolved by installing new equipment. RESOLUTION TIME: 7:50 PM

7th July 2025

Brigham City UTOPIA Outage: Brigham - BR005

UTOPIA Network Outage Notification for 07/072025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UPDATE: This is due to A/C failure. A/C has restored, and ETA is 9pm this evening.

6th July 2025

No incidents reported

5th July 2025

Woodland Hills UTOPIA Outage: Woodland Hills - WH001

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) WH001 DESCRIPTION: UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Field Services are in transit to the site. There are 20 residential customers affected. No ETA at this time UPDATE: UTOPIA Network Outage Update: 07/05/25 - Footprint(s) WH001 in Woodland Hills, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 3:00 AM UPDATE: This has been resolved and was due to a fiber cut.

Lindon UTOPIA Outage: Lindon - LI004

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 23 residential customers affected. START TIME: 07:07 UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. No ETA at this time RESOLVED: The outage has been resolved. All services have been restored. Card failure RESOLUTION TIME: 12:40

4th July 2025

No incidents reported

3rd July 2025

West Valley City UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024

UTOPIA Network Outage Resolution - 7/3/2024 - Footprint(s) WV024 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Power outage resolved RESOLUTION TIME: 2:00

UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024 DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 72 residential customers affected.