4:27 PM 01/07/26
Fiber splicing has been completed. Please stay tuned for an announcement as we review all of the details.
2:58 PM 1/07/26
The internet is currently accessible and work is proceeding on the fiber splice. No ETR was provided.
10:42am 1/07/26
UPDATE: XMission Fiber Customers in Bozeman, repair crew have returned on site to continue repairs. We will continue to update you as we get more information including any ETA. We thank you for your patience.
5:20AM 01/07/2026:
Connection has been restored for customers in Bozeman, MT. There may be brief interruptions of service when crews begin work again this morning.
5:00AM 01/07/2026:
We have received no further updates regarding the outage in Bozeman, MT
ETR: unknown
4:00AM 01/07/2026:
We have not received further updates regarding the resolution of the outage in Bozeman, MT.
ETR: unknown
2:00AM 01/07/2026:
We have been informed that additional damage has been identified along the span that has pulled the cable at the next splice enclosure down the span. Repair crews have reached a maximum work period and will resume at first light.
ETR: unknown
1:06AM 01/07/2026:
Field services are still completing repairs. ETR remains unknown
12:00AM 01/07/2026:
We have been informed that splicing has been completed. Field Operations has been engaged to investigate the remaining failure.
ETR: still unknown
11:00PM 01/06/2026:
Our systems administrators have created a temporary fix. Connections should be up for users in Bozeman, but there may be higher latency.
No further updates on the fiber optic repairs. ETR remains unknown.
09:26 PM 01/06/26
The local provider's crews are working to prepare the conuits and fiber. Teams are attempting to pull in slack cable to the handhole for splicing. Due to a steel casing, the process is taking longer than anticipated.
8:09 PM 01/06/26
Repairs are still underway. They are moving the location of the fiber enclosure to prevent this from happening again. No ETR.
7:13 PM 01/06/26
01/06/2026 07:08 PM MST - The local provider has confirmed the damage was caused by vandals. Splicers and repair teams are at the site working to repair the damage. Work is underway to obtain further details regarding which repair step is underway.
6:39 PM 01/06/26
The fiber crew and rail company have made progress on finding the buried fiber enclosure that needs to be worked on. No ETR yet, but once they have the final piece of the puzzle we will have another update.
5:42 PM 01/06/26
Work is still proceeding on the fiber damage. Due to the proximity to the rail line, there are additional safety precautions that they need to take. No firm ETR.
4:31 PM 01/06/26
Crews have arrived and confirmed damage along the railway, and are actively getting the railway company involved. No ETR at this time.
11 AM clarification -
There was a crew at the suspected damage site investigating. Since then, they have continued to look for where the damage has occurred. So they are en-route to the new site.
3:15 PM 01/06/26
Splice and construction crews are still en route but have been delayed due to extreme wind advisories near Casper. Local authorities have warned large vehicles, including splice and construction trailers. We’ll provide an update once crews arrive safely on site.
1:43 PM 01/06/26
UPDATE for XMission Fiber customers in Bozeman: Despite N+1 redundancy via Lumen and Zayo, a fiber cut impacted both paths. No ETA yet, but our team is actively bringing a third emergency route online to restore service ASAP. Thank you for your patience.
11:00 01/06/26
UPDATE: Repairs are still ongoing. Due to the complexity of fiber repairs, an ETA is not available at this time. Crews are on site and continuing restoration efforts. Thanks for your patience and will share updates as they become available.
09:38 01/06/26
UPDATE on outage effecting XMission Fiber customers in Bozeman.
The repairs are still ongoing. We do not have an ETA at this time.
We thank you for your patience.
UPDATE:
Estimated time of resolution for Bozeman, MT: No current ETR
UPDATE:
Estimated time of resolution for Bozeman, MT is 01/06/2026 at 5:00AM
UPDATE:
Lumen has confirmed that there is a fiber issue affecting customers in Bozeman
Field engineers are en route sent to investigate further
UPDATES:
01/05/2026 08:57 PM MST -
Verified Power.
Lumen Ticket Number 33550549
Zayo port is up
Problem name: Interface 1/1/c4/1(Lumen-CircuitID-444851647): Link down
Host: core-mt-bz004-rtr1
No ETR determined yet.
We have been made aware of issues effecting our XMission Fiber customer in Bozeman, MT. Our admins are looking into the situation and we will update you as soon as we have more information. Thank you for your patience.
