@XMissionStatus on Twitter
Some systems are experiencing issues
Scheduled Maintenance
UTOPIA Maintenance in Payson 11/15/2025

ESCRIPTION: UTOPIA Maintenance PA006 topology change 11/15/2024 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

UTOPIA Maintenance in West Valley City 11/15/2025

DESCRIPTION: UTOPIA Maintenance WV038 topology change 11/15/2024 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 19

UTOPIA Maintenance in Orem 11/15/2025

DESCRIPTION: UTOPIA Maintenance OR028 topology change 11/15/2024 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

UTOPIA Maintenance in Murray 11/15/2024

DESCRIPTION: UTOPIA Maintenance MU012 power maintenance 11/15/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 139

Incidents

6th November 2024

No incidents reported

5th November 2024

West Valley City UTOPIA - West Valley City wv027 - Fiber Cut

UPDATE 2: No current ETR.

UPDATE: Current ETR: 12:00 PM MT

UTOPIA is repairing a fiber cut which resulted in loss of connection for ~60 of our customers in West Valley City, including our customers located at Milburn Manor Estates.

4th November 2024

UTOPIA Emergency Maintenance Murray. 11/4/2024, scheduled 2 days ago

DESCRIPTION: UTOPIA Maintenance MU015.5 emergency fiber repair 11/04/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 11/04/2024 03:00 PM MST MAINTENANCE STOP TIME: 11/04/2024 07:00 PM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

3rd November 2024

XMission Scheduled Maintenance, scheduled 3 days ago

XMission has scheduled a maintenance window between 12:00 a.m. and 6 a.m. on the morning of Sunday, November 3rd to perform maintenance on our networking infrastructure. We plan to complete the ongoing migrations to our new core router (a Juniper MX304) which began earlier this year. Our Colocation and web hosting customers will be moved, which should only cause a momentary outage but could last longer. During the migration we will also reboot a switch that services some Colocation customers which will cause an outage (15-60 minutes), depending on how things go.

2nd November 2024

No incidents reported

1st November 2024

No incidents reported

31st October 2024

No incidents reported

30th October 2024

No incidents reported

29th October 2024

No incidents reported

28th October 2024

UTOPIA Maintenance Break/Fix fiber damage repair MURRAY 10/28/2024, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance Break/Fix fiber damage repair MU009.17.2.2 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/28/2024 04:00 PM MDT MAINTENANCE STOP TIME: 10/28/2024 11:59 PM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

27th October 2024

No incidents reported

26th October 2024

No incidents reported

25th October 2024

Scheduled UPS Maintenance, scheduled 1 week ago

XMission has scheduled a routine maintenance window between 6:00 p.m. and midnight on Friday, October 25th to perform maintenance on our Uninterruptible Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

24th October 2024

Southern Ute Fiber Ignacio Fiber Outage

Ignacio Update: Fiber is currently being spliced and we are expecting it to be resolved within the hour

The Ignacio, Colorado issue has been resolved. Please reboot your router if your internet isn't working. Our technical support is available if any additional help is needed.

Brigham City UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007

UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007

DESCRIPTION: UTOPIA has been alerted to an outage in the BR007 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 60 + residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. New switch installed

RESOLUTION TIME: 1:38

23rd October 2024

Lehi Fiber Lehi Fiber - Firmware Upgrade Maintenance - 12AM-4AM

Lehi Fiber is performing firmware upgrades on fiber devices across their network in Lehi which will result in a loss of connection for customers lasting about 5 to 10 minutes, occurring two to three times during the maintenance window of 12AM to 4AM, October 23rd, 2024

22nd October 2024

No incidents reported

21st October 2024

No incidents reported

20th October 2024

No incidents reported

19th October 2024

No incidents reported

18th October 2024

UTOPIA Scheduled Maintenance - Tremonton migration, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance TR003 to TR004 migration 10/18/2024

MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

Unexpected Outage with XMission DNS Cluster

XMission's DNS cluster used for servicing our internet service products are experiencing unexpected downtime starting at ~11:30pm.

Admins are currently investigating and working to bring it back online as soon as possible.

Update: Our admins have successfully brought the DNS cluster back online. Restore time: ~12:45am

17th October 2024

No incidents reported

16th October 2024

Murray UTOPIA - Murray MU009.17 Fiber Repair - Partial Outage

UTOPIA is performing a fiber repair in Murray currently affecting 42 of our residential customers in the area.

DESCRIPTION: UTOPIA Maintenance MU009.17 fiber repair CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/16/2024 10:00 PM MDT MAINTENANCE STOP TIME: 10/17/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

Resolved: at 4:00 AM on 17th of Oct

15th October 2024

No incidents reported

14th October 2024

No incidents reported

13th October 2024

UTOPIA Network Outage Notification for 10/13/24 - Footprint(s) OR006

UTOPIA has been alerted to an outage in the OR006 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 210 residential customers affected. START TIME: 11:53 RESOLVED: The outage has been resolved. All services have been restored. Newmar Busbars failure causing the switch to be inoperable RESOLUTION TIME: 13:10

12th October 2024

No incidents reported

11th October 2024

No incidents reported

10th October 2024

No incidents reported

9th October 2024

No incidents reported

8th October 2024

No incidents reported