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Scheduled Maintenance
UTOPIA Emergency Maintenance in West Valley City (minor impact). 11/20/24

DESCRIPTION: UTOPIA Maintenance WV011.6 Emergency fiber repair 11/20/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 11/20/2024 10:00 PM MST MAINTENANCE STOP TIME: 11/21/0024 06:00 AM LMT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 4

UTOPIA Emergency Maintenance in West Valley City 11/21/24

DESCRIPTION: UTOPIA Maintenance WV011 Emergency power maintenance CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA maintenance in Orem 11/21/24

TICKET NUMBER: 17288

DESCRIPTION: UTOPIA Maintenance OR011 Emergency power maintenance 11/21/2024 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 11/21/2024 12:00 AM MST MAINTENANCE STOP TIME: 11/21/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance West Valley City 12/04/24

DESCRIPTION: UTOPIA Maintenance OSP-WV038-006 UDOT relocate 12/4/2024 CATEGORY: Fiber Relocation/Aerial/MakeReady

MAINTENANCE START TIME: 12/04/2024 10:00 PM MST MAINTENANCE STOP TIME: 12/05/2024 06:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 9

Incidents

20th November 2024

No incidents reported

19th November 2024

Scheduled Generator Maintenance, scheduled 1 day ago

Starting approx. 1 p.m. on Tuesday, November 15th until about 5 p.m. on Wednesday, November 16th, XMission's Generators will be offline due to some maintenance of the power infrastructure. XMission expects no issues to arise, but there will be a risk of an outage if Rocky Mountain Power has an outage within this window. Our UPS system will be online so brownouts will be mitigated.

18th November 2024

No incidents reported

17th November 2024

Layton UTOPIA Network Outage in Layton Footprint LA025

DESCRIPTION: UTOPIA has been alerted to an outage in the LA025 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 160 residential customers affected. Updates will be sent as we know more information.

START TIME: 5:05 a.m.

SCOPE OF IMPACT: All customers affected will be without service.

RESOLVED: The outage has been resolved. All services have been restored. Hung Switch

RESOLUTION TIME: 7:15 AM

16th November 2024

No incidents reported

15th November 2024

UTOPIA Maintenance in Murray 11/15/2024, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance MU012 power maintenance 11/15/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 139

UTOPIA Maintenance in Orem 11/15/2025, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance OR028 topology change 11/15/2024 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 21

UTOPIA Maintenance in West Valley City 11/15/2025, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance WV038 topology change 11/15/2024 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 19

UTOPIA Maintenance in Payson 11/15/2025, scheduled 5 days ago

ESCRIPTION: UTOPIA Maintenance PA006 topology change 11/15/2024 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 11/15/2024 12:01 AM MST MAINTENANCE STOP TIME: 11/15/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 20

14th November 2024

No incidents reported

13th November 2024

Lehi Fiber Power Maintenance affecting Lehi Fiber

Tonight at 11pm we were made aware that at the data-center hosting XMission's Cross Connection to Lehi's fiber network, there were unintended side effects of power maintenance. Technicians are on site working to complete the maintenance and stabilize the connection.

At 2am the restore was completed. Services should not be properly operational.

Southern Ute Fiber Southern Ute Fiber Connectivity Issues

Tonight at 11pm we were made aware that at the data-center hosting XMission's Cross Connection to the Southern Ute's fiber network, there were unintended side effects of power maintenance. Technicians are on site working to complete the maintenance and stabilize the connection.

At this time limited internet routing is working due to some re-routes we were able to achieve, but IP address renewals will fail until the maintenance at the cross connect point is completed.

At 2pm the restore has been completed. Services should now be properly operational.

12th November 2024

No incidents reported

11th November 2024

No incidents reported

10th November 2024

No incidents reported

9th November 2024

Layton UTOPIA Network Outage Notification for 11/09/2024 - Footprint(s) LA020

UTOPIA Network Outage Notification for 11/09/2024 - Footprint(s) LA020 DESCRIPTION: UTOPIA has been alerted to an outage in the LA020 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 26 residential customers affected. START TIME: 09:02

UTOPIA Network Outage Update: 11/09/24 - Footprint(s) LA020 in Layton, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 8:00 PM

UTOPIA Network Outage Resolution - 11/09/24 - Footprint(s) LA020 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut cause by rodent / Squirrel RESOLUTION TIME: 6:00 PM

8th November 2024

No incidents reported

7th November 2024

No incidents reported

6th November 2024

No incidents reported

5th November 2024

West Valley City UTOPIA - West Valley City wv027 - Fiber Cut

UPDATE 2: No current ETR.

UPDATE: Current ETR: 12:00 PM MT

UTOPIA is repairing a fiber cut which resulted in loss of connection for ~60 of our customers in West Valley City, including our customers located at Milburn Manor Estates.

UTOPIA Network Outage Resolution - 11/6/2024 - Footprint(s) WV027 in West Valley City, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber dmg RESOLUTION TIME: 4:00 PM

4th November 2024

UTOPIA Emergency Maintenance Murray. 11/4/2024, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance MU015.5 emergency fiber repair 11/04/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 11/04/2024 03:00 PM MST MAINTENANCE STOP TIME: 11/04/2024 07:00 PM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 6

3rd November 2024

XMission Scheduled Maintenance, scheduled 2 weeks ago

XMission has scheduled a maintenance window between 12:00 a.m. and 6 a.m. on the morning of Sunday, November 3rd to perform maintenance on our networking infrastructure. We plan to complete the ongoing migrations to our new core router (a Juniper MX304) which began earlier this year. Our Colocation and web hosting customers will be moved, which should only cause a momentary outage but could last longer. During the migration we will also reboot a switch that services some Colocation customers which will cause an outage (15-60 minutes), depending on how things go.

2nd November 2024

No incidents reported

1st November 2024

No incidents reported

31st October 2024

No incidents reported

30th October 2024

No incidents reported

29th October 2024

No incidents reported

28th October 2024

UTOPIA Maintenance Break/Fix fiber damage repair MURRAY 10/28/2024, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance Break/Fix fiber damage repair MU009.17.2.2 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/28/2024 04:00 PM MDT MAINTENANCE STOP TIME: 10/28/2024 11:59 PM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

27th October 2024

No incidents reported

26th October 2024

No incidents reported

25th October 2024

Scheduled UPS Maintenance, scheduled 3 weeks ago

XMission has scheduled a routine maintenance window between 6:00 p.m. and midnight on Friday, October 25th to perform maintenance on our Uninterruptible Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

24th October 2024

Southern Ute Fiber Ignacio Fiber Outage

Ignacio Update: Fiber is currently being spliced and we are expecting it to be resolved within the hour

The Ignacio, Colorado issue has been resolved. Please reboot your router if your internet isn't working. Our technical support is available if any additional help is needed.

Brigham City UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007

UTOPIA Network Outage Notification for 10/24/2024 - Footprint(s) BR007

DESCRIPTION: UTOPIA has been alerted to an outage in the BR007 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 60 + residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. New switch installed

RESOLUTION TIME: 1:38

23rd October 2024

Lehi Fiber Lehi Fiber - Firmware Upgrade Maintenance - 12AM-4AM

Lehi Fiber is performing firmware upgrades on fiber devices across their network in Lehi which will result in a loss of connection for customers lasting about 5 to 10 minutes, occurring two to three times during the maintenance window of 12AM to 4AM, October 23rd, 2024

22nd October 2024

No incidents reported