Incidents

5th December 2025

No incidents reported

4th December 2025

Emergency maintenance on LA026-ADS-7001, scheduled 1 day ago

DESCRIPTION: UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 CATEGORY: Network Hardware Device/Troubleshooting

MAINTENANCE START TIME: 12/04/2025 12:01 AM MST MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 59

3rd December 2025

Support Phone System Phone System Maintenance 12/03/2026

Our phone system is currently down, and our admins are working on bringing them back up. If support is needed, please go to https://xmission.com/livesupport to start a live chat, or email us at support@xmission.com

The issue is now resolved

2nd December 2025

Tremonton TR001-01-ADS-7002 Slot 2 down

DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route. CATEGORY: Network Hardware Device/UnitDead

START TIME: 12/02/2025 10:35 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 20

UPDATES: 12/03/2025 06:38 AM MST - Ticket resolved

1st December 2025

No incidents reported

30th November 2025

No incidents reported

29th November 2025

No incidents reported

28th November 2025

No incidents reported

27th November 2025

No incidents reported

26th November 2025

Murray Fiber Damage MU009 - Murray

DESCRIPTION: UTOPIA Network Outage Fiber damage in MU009. High possibility of a squirrel chew. CATEGORY: Fiber Damage/CableCut

START TIME: 11/26/2025 11:05 AM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

11/28/2025 10:56 AM MST - Ticket resolved

25th November 2025

WV038 switch retirement for residential customers 11/25/2025 - West Valley, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance WV038 switch retirement for residential customers 11/25/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/25/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/25/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 88

Murray MU018 Fiber Damage

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 11/25/2025 01:33 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (1):

UTOPIA Network Outage Resolution - 11/25/25 - Footprint(s) MU018 in Murray, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber cut repaired RESOLUTION TIME: 10:15 pm

UTOPIA General PPPoE outage

Last night, one of our routers experienced a memory leak. This is affecting some PPPoE customers from connecting to the Internet. This is being investigated but no ETA

Update: The issue has been resolved as of 10:06 AM. We were able to verify successful connections with customers and internal testing. We are sincerely sorry for any inconvenience this has caused for you.

24th November 2025

No incidents reported

23rd November 2025

Brigham City Brigham City Outage

UTOPIA has made us aware of an outage affecting XMission Fiber customers that are located in Brigham City. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. There is no ETA at this time.

UPDATES: UTOPIA Network Outage Resolution - 11/23/2025 - Footprint(s) BR001 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. PDU1 hardware failure. RESOLUTION TIME: 9:05 PM

22nd November 2025

No incidents reported

21st November 2025

No incidents reported

20th November 2025

Morgan City Power maintenance 11/20/2025, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Morgan City Power maintenance 11/20/2025 CATEGORY:

MAINTENANCE START TIME: 11/20/2025 08:30 PM MST MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 28 RESIDENTIAL CUSTOMERS: 306

LI009-ADS-1002 switch retirement 11/19/2025 - Lindon, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance LI009-ADS-1002 switch retirement 11/19/2025 CATEGORY:

MAINTENANCE START TIME: 11/19/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 79

19th November 2025

WV015 switch retirement for residential customers 11/19/2025 - West Valley, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WV015 switch retirement for residential customers 11/19/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/19/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 57

18th November 2025

No incidents reported

17th November 2025

LA001 switch retirement for residential customers - Layton, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance LA001 switch retirement for residential customers CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/17/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/17/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 150

16th November 2025

No incidents reported

15th November 2025

No incidents reported

14th November 2025

No incidents reported

13th November 2025

WV035 switch retirement for residential customers 11/13/2025 - West Valley, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance WV035 switch retirement for residential customers 11/13/2025 CATEGORY:

MAINTENANCE START TIME: 11/13/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 41

12th November 2025

No incidents reported

11th November 2025

WV040 switch retirement for residential customers 11/11/2025 - West Valley, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance WV040 switch retirement for residential customers 11/11/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/11/2025 08:00 AM MST MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

Perry UTOPIA Network Outage Likely fiber damage in PE001. - Perry

DESCRIPTION: UTOPIA Network Outage Likely fiber damage in PE001. CATEGORY:

START TIME: 11/11/2025 02:22 PM MST END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 21

UPDATES: 11/11/2025 07:31 PM MST - It seems a stake was driven through our conduit and fiber so we can't visibly see the damage. ETR is around a 7 AM on 11/12/25

11/12/2025 08:00 AM MST - The new ETR is 12:00PM.

Resolved as of 2:03PM

10th November 2025

No incidents reported

9th November 2025

No incidents reported

8th November 2025

No incidents reported

7th November 2025

Lindon Lindon/Orem UTOPIA Outage

DESCRIPTION: UTOPIA Network Outage UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 156 customers affected. Updates will be sent as we know more information.

--UPDATE--

UTOPIA has confirmed this resolved.

UPDATES: 06:33 AM MST - Ticket resolved Most customers have been restored. We still have 24 customers that are down and we are bringing new hardware to accommodate those customers. Please expect these customers to be down for another 2-3 hours.

6th November 2025

UTOPIA Maintenance Emergency fiber damage repair - West Valley, scheduled 4 weeks ago

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair CATEGORY:

MAINTENANCE START TIME: 11/06/2025 09:00 PM MST MAINTENANCE STOP TIME: 11/07/2025 09:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 12

Southern Ute Fiber Southern Ute Outage

We have been made aware of issues affecting XMission Fiber customers in Colorado. We are working to get this issue resolved ASAP. Currently we do not have an ETA. We thank you for your patience while we work to get you back online

This was fully resolved at 6:45 PM.