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Scheduled Maintenance
XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA Maintenance in Layton 10/9/25

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

OR038 switch retirement 10/10/2025 - Orem

DESCRIPTION: UTOPIA Maintenance OR038 switch retirement 10/10/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/10/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4
RESIDENTIAL CUSTOMERS: 43

OR024 switch retirement for residential 10/10/2025 - Orem

DESCRIPTION: UTOPIA Maintenance OR024 switch retirement for residential 10/10/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/10/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/10/2025 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

MD008 switch retirement for residential 10/10/2025 - Midvale

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential 10/10/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/10/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/10/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 40

XMission Phone Network Maintenance

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 15, 11:00:00 PM (CDT) ( Thursday, October 16, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 16, 4:00:00 AM (CDT) ( Thursday, October 16, 9:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

UTOPIA OR009 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

UTOPIA OR021 switch retirement for business customers 10/17/2025

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA Maintenance in Orem 10/17/26

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for residential customers - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for residential customers
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/20/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/23/2025 04:00 PM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 109

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement
--MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT
--MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

WV003 switch retirement for residential 10/22/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for residential 10/22/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/22/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/22/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 4

Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE - Pleasant Grove

DESCRIPTION: UTOPIA Maintenance Maintenance MNT-PG003-001 DALTON DR AERIAL RELOCATE
CATEGORY: Fiber Relocation/Aerial/StrandChangeout

MAINTENANCE START TIME: 10/23/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

-- MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
-- MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10

WV003 switch retirement for business 10/24/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV003 switch retirement for business 10/24/2025
CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 10 RESIDENTIAL CUSTOMERS: 0

LA003 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA003 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 0

LA023 switch retirement for business customers 10/24/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA023 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 0

WP002 switch retirement for business customers 10/24/2025 - West Point

DESCRIPTION: UTOPIA Maintenance WP002 switch retirement for business customers 10/24/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/24/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/24/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 0

Incidents

8th October 2025

OR018 switch retirement for residential 10/8/2025 - Orem, scheduled 9 hours ago

DESCRIPTION: UTOPIA Maintenance OR018 switch retirement for residential 10/8/2025 CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/08/2025 08:00 AM MDT
MAINTENANCE STOP TIME: 10/08/2025 05:00 PM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 0
RESIDENTIAL CUSTOMERS: 89

7th October 2025

No incidents reported

6th October 2025

No incidents reported

5th October 2025

No incidents reported

4th October 2025

No incidents reported

3rd October 2025

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA MD013 switch retirement 10/3/2025, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

2nd October 2025

UTOPIA Maintenance in Orem 10/02/25 DAYTIME, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA Maintenance in Murray 10/02.25 DAYTIME, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA OR027 switch retirement residential customers 10/2/2025, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA MD008 switch retirement for residential customers 10/2/2025, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Murray 10/2/25, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance MU017 switch retirement for residential customers 10/2/2025

CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0

RESIDENTIAL CUSTOMERS: 99

Pleasant Grove Outage PG003

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 10/02/2025 12:43 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

1st October 2025

No incidents reported

30th September 2025

UTOPIA EMERGENCY fiber damage repair MU018.1.2.3 9/30/2025, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair MU018.1.2.3 9/30/2025 CATEGORY: Fiber Repair/AerialCableDamage

  • MAINTENANCE START TIME: 09/30/2025 04:00 PM MDT
  • MAINTENANCE STOP TIME: 09/30/2025 10:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 11

UTOPIA Network Outage Notification for 9/30/25 - Footprint(s) LI006

DESCRIPTION: UTOPIA has been alerted to an outage in the LI006 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 42 residential customers affected. Updates will be sent as we know m UTOPIA Network Outage Update: 09/30/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: TBD

UTOPIA Network Outage Update: 10/1/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: Tech onsite, additional customers may lose connection.

UTOPIA Network Outage Resolution - 10/1/25 - Footprint(s) LI006 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Hardware failure slot 7/x RESOLUTION TIME: 4:10 AM

29th September 2025

No incidents reported

28th September 2025

No incidents reported

27th September 2025

PE001 power maintenance 9/27/2025 - Affecting Perry, Tremonton, & Ogden, scheduled 1 week ago

TICKET SUBJECT: PE001 power maintenance 9/27/2025

DESCRIPTION: UTOPIA Maintenance PE001 power maintenance 9/27/2025 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 09/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 418

26th September 2025

No incidents reported

25th September 2025

No incidents reported

24th September 2025

No incidents reported

23rd September 2025

No incidents reported

22nd September 2025

No incidents reported

21st September 2025

MAINTENANCE NOTIFICATION: MR001 - Morgan City, Utah

START: 09/22/2025 12:01 AM MST STOP: 09/26/2025 06:00 AM MST Maintenance will be performed between the hours of midnight to 6AM 9/22/2025 - 9/26/2025. ~765 residential customers will be affected

20th September 2025

XMission.com Email @xmission.com emails slow to load and login issues

UPDATE: This has been resolved.

We are working on the slowness, and the current authentication issues.

We have no ETA at this time

19th September 2025

XMission.com Email webmail.xmission.com loading times - resolved

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved.

Our admins have resolved the issue and have confirmed that our webmail interface is operating as it should be.

XMission.com Email webmail.xmission.com loading times

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information.

ETR: none.

XMission.com Email webmail.xmission.com loading times

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information.

ETR: none.

18th September 2025

No incidents reported

17th September 2025

Zimbra Upgrade, scheduled 2 weeks ago

Scheduled Maintenance: Zimbra upgrade (Sep 17, 10:00 PM–12:00 AM MDT)

We will be performing planned maintenance on the Zimbra mail platform tonight, Wednesday, September 17, from 10:00 PM to 12:00 AM MDT. During this window we are retiring the Zimbra 9 MTA/Proxy servers and bringing the Zimbra 10 servers online. This upgrade is part of our rolling migration to Zimbra 10.

Impact: This will only impact our private label Zimbra Hosts. Inbound mail will queue and deliver once services are restored. No data loss is expected. https://zimbra.xmission.com will NOT be affected by this.

16th September 2025

No incidents reported

15th September 2025

No incidents reported

14th September 2025

No incidents reported

13th September 2025

No incidents reported

12th September 2025

No incidents reported

11th September 2025

No incidents reported

10th September 2025

No incidents reported

9th September 2025

No incidents reported