XMission Status

UTOPIA Maintenance BR007 power maintenance 8/07/2026, scheduled 20 hours ago

DESCRIPTION: UTOPIA Maintenance BR007 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

UTOPIA Maintenance SL006 Cabinet Migration 08/07/26 - Night two, scheduled 20 hours ago

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration 08/07/26 - Night two CATEGORY: Fiber Other

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

UTOPIA Maintenance WV012 power maintenance 8/07/2026, scheduled 20 hours ago

DESCRIPTION: UTOPIA Maintenance WV012 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

UTOPIA Network Outage Potential fibercut on PG005.3. cable affecting 16

DESCRIPTION: UTOPIA Network Outage Potential fibercut on PG005.3. cable affecting 16 customers. Letting Field Services know. CATEGORY:

START TIME: 08/07/2026 01:03 PM MDT END TIME: NA

UTOPIA Maintenance SL006 Cabinet Migration 08/06/26, scheduled 1 day ago

DESCRIPTION: UTOPIA Maintenance SL006 Cabinet Migration 08/06/26 CATEGORY: Fiber Other

MAINTENANCE START TIME: 08/06/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/06/2026 06:00 AM MDT

UPDATES: 08/06/2026 11:26 PM MDT - Crews are still working on repair. ETR is now 12:00 a.m. 08/06/2026 09:48 PM MDT - Crews have arrived on site and are working on repair. ETR is 11:00 p.m. 08/06/2026 06:45 PM MDT - Field services has determined this outage is due to fiber damage. The current ETR is 2:00 a.m.

UTOPIA General Outage - SS001 (Carlisle Place)

TICKET SUBJECT: Outage SS001 TICKET NUMBER: 27930

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 08/06/2026 04:25 PM MDT END TIME: 08/06/2026 1:12 AM MDT

UPDATES: 08/06/2026 06:45 PM MDT - Field services has determined this outage is due to fiber damage. The current ETR is 2:00 a.m.

Woodland Hills Outage Woodland Hills - WH001

UPDATE: 08/06/2026 07:56 PM MDT - Fiber repair is complete. Service has been restored.

UPDATE: 5:00 PM UTOPIA has let us know the ETA for this is 10PM

UPDATE: 11:10 am This appears to be a fiber cut. UTOPIA has a field service technician in route to locate the damage. No ETR at this time.

We have been alerted to an outage affecting customers in Woodland Hills

ETA: 08/06/2026 10 PM START TIME: 08/06/2026 09:57 AM MDT

No incidents reported

TR002 power maintenance 7/31/2026, scheduled 1 week ago

TICKET NUMBER: 27425

DESCRIPTION: UTOPIA Maintenance TR002 power maintenance 7/31/2026 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 07/31/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/31/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 133

CV005.12 Fiber damage repair 07/31/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance CV005.12 Fiber damage repair 07/31/2026 CATEGORY: Fiber Repair/UndergroundCableDamage

MAINTENANCE START TIME: 07/31/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/31/2026 06:00 AM MDT

UTOPIA Network Outage Outage - WV040-ADS-7004 - Slot 1 went down. Techs on route.

DESCRIPTION: UTOPIA Network Outage Outage - WV040-ADS-7004 - Slot 1 went down. Techs on route. CATEGORY: Network Hardware Other

START TIME: 07/31/2026 09:07 AM MDT END TIME: 07/31/2026 09:21 AM MDT

PG003.8.1 fiber damage repair 7/30/2026, scheduled 1 week ago

TICKET NUMBER: 27426

DESCRIPTION: UTOPIA Maintenance PG003.8.1 fiber damage repair 7/30/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 07/30/2026 08:00 PM MDT MAINTENANCE STOP TIME: 07/31/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 10

UTOPIA Maintenance MNT-MD007-001 7/30/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MNT-MD007-001 7/30/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 07/30/2026 02:00 PM MDT MAINTENANCE STOP TIME: 07/30/2026 05:00 PM MDT

Outage - WV025-ADS-1002 Device Down

TICKET SUBJECT: Outage - WV025-ADS-1002 Device Down

DESCRIPTION: UTOPIA Network Outage WV025-ADS-1002 has rebooted due to overheating. Field Services is in route.

START TIME: 07/30/2026 05:08 PM MDT END TIME: N/A

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 43

UPDATES: 07/31/2026 04:50 AM MDT - Ticket resolved 07/31/2026 04:49 AM MDT - A power outage took down the hut A/C, tech rebooted devices and was onsite until power was restored.

Bozeman Issue

We are currently experiencing a possible routing issue for customers out in Bozeman, there is no ETA as this is fairly new but we are investigating the issue and will relay our new findings once we have the information, we thank you for your patience

Lehi Fiber repair - 07/29/2026, scheduled 1 week ago

Date of Maintenance: 2026-07-29 Start Time: 12:01 AM End Time: 6:00 AM

UTOPIA Maintenance WHV03.2.4 Fiber damage repair 07/30/2026, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance WHV03.2.4 Fiber damage repair 07/30/2026 CATEGORY:

MAINTENANCE START TIME: 07/30/2026 12:01 AM MDT MAINTENANCE STOP TIME: 07/30/2026 06:00 AM MDT

UTOPIA Maintenance LI009 switch retirement 7/28/2026 EMERGENCY, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance LI009 switch retirement 7/28/2026 EMERGENCY CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 07/28/2026 08:00 AM MDT MAINTENANCE STOP TIME: 07/28/2026 12:00 PM MDT

No incidents reported

West Valley City UTOPIA Network Outage WV025-ADS-1002

UPDATES:

07/25/2026 10:31 PM MDT - Outage resolved. The AC in the cabinet was not working which caused high temperatures in the cabinet and the switches to shut down. Field services opened the doors to cool the cabinet and rebooted the switch stack to restore services. Cool Cats is in route to fix the AC.

TICKET SUBJECT: Outage WV025 TICKET NUMBER: 27627

DESCRIPTION: UTOPIA Network Outage WV025-ADS-1002 slots are down due to a power outage and high temperatures in the cabinet. We are contacting field services CATEGORY:

START TIME: 07/25/2026 08:40 PM MDT END TIME:

No incidents reported

UTOPIA Maintenance MNT WP001-001 West Meadows fiber relocate 7/22/2026, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance MNT WP001-001 West Meadows fiber relocate 7/22/2026 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 07/22/2026 08:00 PM MDT MAINTENANCE STOP TIME: 07/23/2026 06:00 AM MDT

Orem OR013 Outage

DESCRIPTION: UTOPIA Network Outage OR013 likely has fiber damage affecting 27 customers. Field services has been notified.

START TIME: 07/22/2026 06:17 AM MDT

UPDATES: 07/23/2026 01:21 PM MDT - Ticket resolved

07/23/2026 05:58 AM MDT - Crews continue working on fiber repair. ETR is pushed to 9AM

07/22/2026 06:47 PM MDT - Crews are on site and working on fiber repair. ETR 7AM

07/22/2026 06:03 PM MDT - BJC is working on the OR013 damage. Spligitty is also in route. ETR 7AM

No incidents reported

UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 7/16/2026, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair MU007.5.2 7/16/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 07/16/2026 11:00 AM MDT MAINTENANCE STOP TIME: 07/16/2026 04:00 PM MDT

Colocation Colocation Power Incident

We are aware of issues affecting our colocation customers, RMP has reported an outage in the area and they are currently investigating. We experienced a bump in power that may have triggered a power loss to your connection. If you do not have power-on-loss enabled, your server may need to be powered on.

We are currently running on generator power, we do not have an ETA at this time

Update: We are aware of an outage that affected our A-leg of power in the data center. Power is restored but we are on generators and are awaiting rocky mountain power to resolve the outage.

Update: Colocation is back to utility power

Midvale UTOPIA Outage - Midvale

DESCRIPTION: UTOPIA Network Outage MD007-ADS-7001 device has gone down.

START TIME: 07/16/2026 03:07 PM MDT

UPDATE: 07/17/2026 02:09 PM MDT - Ticket resolved 07/16/2026 06:45 PM MDT - Engineers are working on getting the MD007-7001 back up on a different fiber path way. Teams are in route to repair the 5 cables that were damaged in the house fire. Best guess ETR will be 12PM tomorrow. This will require nearly 1600 splices between 2 locations.

Brigham City Outage - BR002 - Brigham city

UTOPIA has been alerted of an outage affecting customers in Brigham City and are investigating the cause. Further updates will be posted as we get more information. SCOPE OF IMPACT: Customers affected may be without service.

START TIME: 07/16/2026 08:56 AM MDT END TIME: 07/16/2026 09:13 AM MDT

No incidents reported

XMission Support Phone System Maintenance, scheduled 3 weeks ago

Please be advised that XMission will be performing scheduled maintenance on our office phone system from 11:00 PM on Tuesday, July 14th, to 1:00 AM on Wednesday, July 15th.

During this window, our phone support will be temporarily unavailable. For assistance during this time, please contact our support team via Live Support or email us at support@xmission.com.

We apologize for any inconvenience and appreciate your patience.

UTOPIA Maintenance MU014 Power Maintenance 8/14/2026, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MU014 Power Maintenance 8/14/2026 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 08/14/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/14/2026 06:00 AM MDT

Outage - edge-ut-md002, MD002-ADS-2001, - fiber damage - Midvale

07/15/2026 05:52 AM MDT - Ticket resolved 07/15/2026 05:52 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:12 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

Outage - edge-ut-md002, MD002-ADS-2001, - fiber damage - Midvale

DESCRIPTION: UTOPIA Network Outage Fiber damage - Tech is on site working on the repair. ETR: Date: 7.15.26 Time: 24:00 START TIME: 07/14/2026 03:45 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 74

Outage - MU017 & MU019 - Fiber damage - Murray

07/15/2026 05:52 AM MDT - Ticket resolved 07/15/2026 05:52 AM MDT - The fiber repair is complete. Service is restored.

UPDATES: 07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

TICKET SUBJECT: Outage - MU017, MU019 - fiber damage

DESCRIPTION: UTOPIA Network Outage Fiber damage - Tech is on site working on the repair. ETR: Date: 7.15.26 Time: 24:00

START TIME: 07/14/2026 03:43 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 5 VERIFIED RESIDENTIAL CUSTOMERS: 154

Outage - MD006 - fiber damage

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

TICKET SUBJECT: Outage - MD006 - fiber damage - Midvale

DESCRIPTION: UTOPIA Network Outage Fiber damage - Tech is on site working on the repair CATEGORY: Fiber Damage/CableCut

START TIME: 07/14/2026 12:56 PM MDT END TIME: 07/15/2026 00:00 MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11 VERIFIED RESIDENTIAL CUSTOMERS: 38

Outage - DR001-ADS-7001 - Fiber damage - Draper

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage DR001-ADS-7001 - Device down. suspect fiber damage. CATEGORY: Fiber Damage/CableCut

START TIME: 07/14/2026 09:49 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 0

Murray Network Outage MU022 - Murray

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

We have been made aware of an outage impacting XMission Fiber customers in Murray.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 07/14/2026 07:34 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 07/14/2026 08:00 AM MDT - Field services is in route to investigate

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 21

Outage - SA001

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 07/14/2026 07:30 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 07/14/2026 07:56 AM MDT - Field service technician is in route to investigate 07/14/2026 07:36 AM MDT - Possible power issues

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 3 VERIFIED RESIDENTIAL CUSTOMERS: 0

Murray Outage - MU007 Murray Outage

07/15/2026 05:49 AM MDT - Ticket resolved 07/15/2026 05:49 AM MDT - The fiber repair is complete. Service is restored.

07/15/2026 02:13 AM MDT - Crews are close to finishing the fiber repair. ETR is 3:00 a.m.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 07/14/2026 07:29 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service. UPDATES: 07/14/2026 07:59 AM MDT - Field services is in route to investigate

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 9 VERIFIED RESIDENTIAL CUSTOMERS: 30

West Valley City Outage WV011-DWDM

07/14/2026 03:45 AM MDT - Ticket resolved 07/14/2026 03:42 AM MDT - Fiber repair is complete. Circuits are back up.

07/13/2026 10:20 PM MDT - Looks like the crews are starting to cut right now. ETR is 6:00 a.m.

UPDATES: 07/13/2026 10:09 PM MDT - Outage is due to damage from Backhoe. Repairs will start at 12 AM.

UPDATES: 07/13/2026 01:44 PM MDT - Fiber damage has been found. We do not have a ETR at this time.

Outage WV011-DWDM

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 07/13/2026 11:35 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 18 VERIFIED RESIDENTIAL CUSTOMERS: 0

Tremonton UTOPIA Outage TR002

UPDATES: 07/13/2026 04:14 AM MDT - Ticket resolved 07/13/2026 04:13 AM MDT - Engineering replaced the fan. The switch is back up and service is restored.

UPDATES: 07/13/2026 02:22 AM MDT - Engineering has determined that the switch went down due to a failed fan tray. Field services is bringing up a replacement from Midvale. The current ETR is 5:00 a.m.

UPDATES: 07/12/2026 11:55 PM MDT - The outage is due to switch failure. Engineering is heading up to the cabinet. No current ETR.

DESCRIPTION: UTOPIA Network Outage TR002-ADS-2001 is down. Field services is heading out to the cabinet.
CATEGORY:

START TIME: 07/12/2026 09:30 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 14 VERIFIED RESIDENTIAL CUSTOMERS: 102

No incidents reported

TICKET SUBJECT: Outage - WV029 fibercut - Resolved

DESCRIPTION: UTOPIA Network Outage Fibercut in WV029 affecting 14 customers. Field services are dispatched. CATEGORY: Fiber Damage/CableCut

START TIME: 07/10/2026 03:24 PM MDT

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

No incidents reported

UTOPIA Maintenance WV012 power maintenance 8/07/2026, scheduled 4 weeks ago

DESCRIPTION: UTOPIA Maintenance WV012 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

UTOPIA Maintenance WV012 power maintenance 8/07/2026, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance WV012 power maintenance 8/07/2026 CATEGORY:

MAINTENANCE START TIME: 08/07/2026 12:01 AM MDT MAINTENANCE STOP TIME: 08/07/2026 06:00 AM MDT

Incidents

7th August 2026

6th August 2026

5th August 2026

4th August 2026

3rd August 2026

2nd August 2026

1st August 2026

31st July 2026

30th July 2026

29th July 2026

28th July 2026

27th July 2026

26th July 2026

25th July 2026

24th July 2026

23rd July 2026

22nd July 2026

21st July 2026

20th July 2026

19th July 2026

18th July 2026

17th July 2026

16th July 2026

15th July 2026

14th July 2026

13th July 2026

12th July 2026

11th July 2026

10th July 2026

9th July 2026

8th July 2026

7th July 2026