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Incidents

23rd August 2025

No incidents reported

22nd August 2025

No incidents reported

21st August 2025

UTOPIA Scheduled Maintenance in Syracuse, scheduled 1 day ago

UTOPIA MAINTENANCE: SY001 Syracuse, Utah START: 08/21/2025 10:00 PM MST STOP: 08/22/2025 06:00 AM MST UTOPIA has planned maintenance. All customers will experience a brief outage as we perform maintenance. ~126 residential customers will be affected.

20th August 2025

UTOPIA Scheduled Maintenance in Syracuse, scheduled 2 days ago

DESCRIPTION: UTOPIA Maintenance MNT-SY001-001 fiber relocate CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 08/20/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/21/2025 10:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 08/21/2025 05:22 AM MDT - The completion time for this maintenance has been moved up to 10 a.m.

Murray Internet Outage in Murray

UTOPIA has informed us an issues affecting XMission Fiber customers in Murray. We will keep you up to date when we get more information. No ETR at this time.

This has been resolved. It was due to the extreme heat. Thank you again for your patience.

19th August 2025

No incidents reported

18th August 2025

Internet Outage on Lehi Fiber

Customers in Lehi, UT, are currently experiencing an outage due to a possible fiber cut near Cabinet 36A. Technicians have been dispatched and are locating the damage.

Start Date and Time: 08/18 10:45 am

Affected Service(s) and Area(s): Internet in the Lehi, UT Area(s)

Approximate Number of Customers Affected: 25+

Estimated Time of Repair: Unknown

Status: Resolved

Outage Cause: Possible Fiber cut

Description of Outage: There is currently a fiber outage affecting customers near 800 West and 2500 North in Lehi on Cabinet 36A. Technicians have been dispatched and are currently investigating the cause of the outage.

17th August 2025

No incidents reported

16th August 2025

Clearfield UTOPIA Clearfield Outage

UTOPIA Network Outage Notification for 08/16/25 - Footprint(s) CF006 DESCRIPTION: UTOPIA has been alerted to an outage in the CF006 footprint(s) in Clearfield, UT. Field Services are in transit to the site. There are 20+ residential customers affected. UTOPIA Network Outage Resolution - 08/16/25 - Footprint(s) CF006 in Clearfield, UT. RESOLVED: The outage has been resolved. All services have been restored. The equipment stop responding and needed to be rebooted to reestablish connection RESOLUTION TIME: 07:50

15th August 2025

No incidents reported

14th August 2025

Murray TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Murray TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

Murray TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

13th August 2025

Lehi Fiber Scheduled Maintenance, scheduled 1 week ago

DESCRIPTION: Firmware Upgrade Impact: All XMission users

Start Time: 2359 Aug 12, 2025 End Time: 0400 Aug 13, 2025

12th August 2025

Orem UTOPIA Emergency Maintenance for Orem

UTOPIA Network Outage Possible fiber cut affecting 47 customers on OR033.
Tech has been dispatched.

UPDATES: 08/12/2025 11:57 PM MDT - Field service found the fiber cut. Crews are being dispatched to work on repair. NO ETR yet.

08/13/2025 01:41 AM MDT - Crews found the fiber damage is under a driveway/sidewalk. To repair, we will need to saw cut and remove concrete which will be too noisy for a residential neighborhood at night. Crews will begin work after sunup and hopefully begin splicing around noon. The current ETR is 4:00 P.M.

Zimbra Hosted Email Phishing Email

We are aware of a phishing email claiming to be from XMission, and asking you to download a file. If you received an email that looks like this -- you can delete it, or send it to spam@xmission.com. Thank you for not clicking on any of the links, and providing any of your information.

There is also an outage currently affecting one of our Zimbra Email servers. It is currently under investigation by our system administrators. UPDATE -- The Zimbra server issues have been resolved.

11th August 2025

No incidents reported

10th August 2025

No incidents reported

9th August 2025

No incidents reported

8th August 2025

Brigham City Brigham City Outage

UTOPIA has been alerted to an outage in the XMission Fiber Customers in Brigham, UT. Field Services are in transit to the site. Updates will be sent as we know more information. Thank you for your patience.

UPDATE Regarding Brigham City outage: 08/08/2025 04:11 PM MDT - More damage was discovered once our techs got onsite. The new ETR is 3AM.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: New ETR 3 A.M.

UPDATE: UTOPIA has confirmed services have been restored as of 8:57am. If still having connection issues, we recommend a power cycle of your personal router.

7th August 2025

No incidents reported

6th August 2025

No incidents reported

5th August 2025

No incidents reported

4th August 2025

Pleasant Grove Pleasant Grove Partial Outage - Resolved

UTOPIA has informed us of an outage affecting XMission Fiber customers in Pleasant Grove.

3rd August 2025

No incidents reported

2nd August 2025

No incidents reported

1st August 2025

Centerville Centerville Outage

UTOPIA has made us aware of outage affecting customers in Centerville - no further information is available at this time. We will keep you updated as we get more info.

UTOPIA Network Outage Resolution - 8/1/25 - Footprint(s) CV006 in Centerville, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair RESOLUTION TIME: 12:11 PM

31st July 2025

No incidents reported

30th July 2025

No incidents reported

29th July 2025

No incidents reported

28th July 2025

Murray Murray Outage

UPDATES: 07/28/2025 12:08 PM MDT - This appears to be a fiber cut. Field services is investigating where fiber cut is.

UTOPIA has made us aware of an outage affecting parts of Murray - We will update when we get more information.

Resolution Time: 2:10 PM

27th July 2025

No incidents reported

26th July 2025

No incidents reported

25th July 2025

Orem Mandatory fiber relocate MNT-OR007-003 7/25/2025 - Resolved

UTOPIA Maintenance Mandatory fiber relocate MNT-OR007-003 7/25/2025 CATEGORY: Fiber Other

MAINTENANCE START TIME: 07/25/2025 10:00 PM MDT MAINTENANCE STOP TIME: 07/25/2025 09:30 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 07/25/2025 09:56 AM MDT - Maintenance completed. Services should be working normally 07/25/2025 07:37 AM MDT - Maintenance is going over allotted time, new ETR is 9:30AM 07/25/2025 06:10 AM MDT - Maintenance is going over allotted time, new ETR is 7:30AM 07/09/2025 09:35 AM MDT - This date had to be moved out one week.