XMission Status

UTOPIA Maintenance in Pleasant Grove. 3/28/25, scheduled 18 hours ago

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

UTOPIA Maintenance in Cedar Hills 3/28/25, scheduled 18 hours ago

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Syracuse. 3/28/25, scheduled 18 hours ago

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Clearfield. 3/28/25, scheduled 18 hours ago

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in West Haven 3/28/25, scheduled 18 hours ago

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

No incidents reported

Tremonton Tremonton & Perry Outage

UTOPIA Network Outage Resolution - 03/22/25 - Footprint(s) TR001, PE001 in Tremonton, and Perry, UT. RESOLVED: The outage has been resolved. All services have been restored. MDA card failure RESOLUTION TIME: 17:21 UPDATE -- UTOPIA has been made aware of an outage affecting customers in Tremonton. A field technician is en route to determine the source of the issue. No ETA at this time. UPDATE -- UTOPIA Network Outage Notification for 03/22/25 - Footprint(s) TR001 DESCRIPTION: UTOPIA has been alerted to an outage in the TR001, and PE001 footprint(s) in Tremonton and Perry, UT. There are 20+ residential customers affected. NET-ENG is working to resolve MDA issue.

XMission Corp Phone Maintenance., scheduled 1 week ago

This anticipated migration is intended to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be advised of the following:

Migration Time: The transition will occur between 6:00 a.m. and 12:00 p.m. on March 21, 2025
Service Impact: We anticipate no disruptions to our corporate telephone service during this migration. All XMission services, including Sales, Billing, and Technical Support, will remain accessible via 801-539-0852. However, if any issues arise, please contact us at our Toll Free number 877-964-7746.
Support: During the migration period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this transition. We eagerly anticipate continuing to serve you with enhanced services through our new carrier

UTOPIA Maintenance in Syracuse 3/21/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Midvale 3/21/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in West Valley City 3/21/25, scheduled 1 week ago

Multiple Footprints:

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

West Valley City UTOPIA | West Valley City | WVC032 Topology Change

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

No incidents reported

Clearfield UTOPIA Outage Clearfield - Resolved

We have been notified about an outage in the city of Clearfield affecting about 50 customers. We will be posting updates as we get them. This has been resolved as of 9:35 AM Resolution: Device was rebooted

Clearfield UTOPIA Outage - Clearfield

We have been alerted to an outage in Clearfield affecting about 50 customers. We will be posting updates as we get them No current ETA

No incidents reported

UTOPIA Maintenance in Syracuse 3.14.25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance SY003 Power maintenance 3/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

Southern Ute Fiber Emergency Maintenance for Soutern Ute / Bonfire Fiber in Colorado

UPDATE: RESOLVED. 14 Mar 2025 3:51 p.m. MDT

Southern Ute Reservations residents, please watch email for a forthcoming announcement with outage details and a Service Outage Credit early next week.

Our monitoring systems have indicated our connection to Bonfire Fiber in Colorado is currently experiencing an outage. Our network team is investigating the cause

UPDATE 3:00 PM MDT: this outage is caused by a Lumen transport circuit in Northern Colorado. We are still awaiting full diagnosis and repair. As of this time there remains no ETR.

No incidents reported

Lindon Lindon Partial Outage

UTOPIA has confirmed a partial outage in Lindon. They do have a tech on-site and it is looking to be due to a failing fan. No ETA at this time.

UTOPIA Network Outage Resolution - 03/11/2025 - Footprint(s) LI005 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Failed fan on chassis. Replaced fan and restored chassis RESOLUTION TIME: 03/11/2025 1:07PM

No incidents reported

Layton UTOPIA Network Outage Notification for 03/07/2025 - Footprint(s) LA021

This has been resolved.

DESCRIPTION: UTOPIA has been alerted to an outage in the LA021 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 40 residential customers affected. Updates will be sent as we know more information

No incidents reported

Southern Ute Fiber Maintenance 2/5/2025, scheduled 3 weeks ago

A Fiber Distribution Hub requires relocation to accommodate growth. The maintenance requires us to disconnect the fibers at the FDH and secure them while construction lifts the FDH and digs around the base to move the FDH over about 6 inches in order for the feeder duct to the FDH to be repositioned.

The window will be from 10PM unto 4AM. Based on this move, we believe we will be done within a couple of hours at the most, barring any unforeseen issues.

Affected customers should expect significant downtime during the operational window.

Number of customers affected: 5

No incidents reported

UTOPIA Maintenance Decommission in Orem, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance Decommission OR021 router 2/28/2025 CATEGORY: Power Device/Replacement

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 8 RESIDENTIAL CUSTOMERS: 67

UTOPIA Scheduled Maintenance in Orem, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance Orem ring redundancy test 2/28/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 20 RESIDENTIAL CUSTOMERS: 561

UTOPIA Scheduled Maintenance in West Valley City, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance WV042 topology change 2/28/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 02/28/2025 12:01 AM MST MAINTENANCE STOP TIME: 02/28/2025 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

No incidents reported

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