Incidents

DESCRIPTION: UTOPIA Network Outage CATEGORY: Power Other

START TIME: 06/07/2026 09:00 AM MDT END TIME:

DESCRIPTION: UTOPIA Network Outage CATEGORY:

START TIME: 06/05/2026 03:25 PM MDT END TIME: 06/05/2026 04:33 PM MDT

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 1 VERIFIED RESIDENTIAL CUSTOMERS: 64

TICKET NUMBER: 26313

DESCRIPTION: UTOPIA Maintenance LA002 Power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 06/04/2026 12:01 AM MDT MAINTENANCE STOP TIME: 06/04/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 176

UPDATES: 06/03/2026 02:40 AM MDT - Ticket resolved 06/03/2026 02:40 AM MDT - Maintenance complete. Customers are back up.

TICKET SUBJECT: EMERGENCY fiber damage repair MU008.5.8 6/2/2026 TICKET NUMBER: 26560

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair MU008.5.8 6/2/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 06/02/2026 08:00 PM MDT MAINTENANCE STOP TIME: 06/03/2026 02:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 9

UPDATES: 06/02/2026 01:36 AM MDT - Ticket resolved

06/02/2026 01:35 AM MDT - Fiber repair is complete. All customers are back up.

TICKET SUBJECT: Outage LA007.7.3

DESCRIPTION: UTOPIA Network Outage FSG is in route to investigate this outage. CATEGORY:

START TIME: 06/01/2026 01:30 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 5 VERIFIED RESIDENTIAL CUSTOMERS: 66

TICKET NUMBER: 26462

DESCRIPTION: UTOPIA Maintenance WV005.13 fiber damage repair 5/29/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/29/2026 06:00 PM MDT MAINTENANCE STOP TIME: 05/30/2026 12:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 0

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair in TR002 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/22/2026 03:00 PM MDT MAINTENANCE STOP TIME: 05/23/2026 06:00 AM MDT

UPDATES: 05/23/2026 03:34 AM MDT - Ticket resolved

TICKET NUMBER: 26298

DESCRIPTION: UTOPIA Maintenance Emergency fiber repair in OR013.8 5/20/2026 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 05/20/2026 08:00 PM MDT MAINTENANCE STOP TIME: 05/21/2026 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 16

UPDATES: 05/21/2026 06:26 AM MDT - Ticket resolved

Outage MU012 and MU008 ADS's down.

DESCRIPTION: UTOPIA Network Outage CATEGORY: Unknown Under Investigation

START TIME: 05/19/2026 04:30 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 4 VERIFIED RESIDENTIAL CUSTOMERS: 188

Outage MU012, MU008, MU025 ADS's down.

UPDATES: 05/19/2026 08:04 PM MDT - Ticket resolved 05/19/2026 07:59 PM MDT - Outage resolved. Service has been restored to all affected customers. The switches were likely affected by a power spike in the area. Field services rebooted the switches to restore service. 05/19/2026 07:04 PM MDT - Engineering and field services are still working on the issue. Service has been restored to some customers are MU012 and MU025. No current ETR.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 11 VERIFIED RESIDENTIAL CUSTOMERS: 190

TICKET NUMBER: 26068

DESCRIPTION: UTOPIA Maintenance Emergency Power Maintenance MU025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/18/2026 08:00 AM MDT MAINTENANCE STOP TIME: 05/18/2026 05:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 9

05/19/2026 08:29 AM MDT - Ticket resolved 05/18/2026 01:38 PM MDT - Murray City Power is continuing to work out in the area. Network devices will continue to have issues until the work is complete. No ETR at this time. 05/18/2026 01:35 PM MDT - Murray City Power is continuing to work out in the area.