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Scheduled Maintenance
OSP-WV024-005 forced fiber relocate 10/29/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance OSP-WV024-005 forced fiber relocate 10/29/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/29/2025 10:00 PM MDT
MAINTENANCE STOP TIME: 10/30/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 5

MD010 switch retirement for residential customers 10/30/2025 - Midvale

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for residential customers 10/30/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/30/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/30/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed. RESIDENTIAL CUSTOMERS: 39

WV024 switch retirement 10/31/2025 - West Valley

DESCRIPTION: UTOPIA Maintenance WV024 switch retirement 10/31/2025
CATEGORY: Network Hardware Device/Replacement
MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT
MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
BUSINESS/ENTERPRISE CUSTOMERS: 1
RESIDENTIAL CUSTOMERS: 26

WV002 switch retirement 10/31/2025 - West Valley

TICKET NUMBER: 22431

DESCRIPTION: UTOPIA Maintenance WV002 switch retirement 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:00 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3

MD010 switch retirement for business customers 10/31/2025 -Midvale

DESCRIPTION: UTOPIA Maintenance MD010 switch retirement for business customers 10/31/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/31/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/31/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1

LA022 switch retirement for business customers 11/7/2025 - Layton

DESCRIPTION: UTOPIA Maintenance LA022 switch retirement for business customers 11/7/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 11/07/2025 12:01 AM MST MAINTENANCE STOP TIME: 11/07/2025 06:00 AM MST

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4

Incidents

17th October 2025

UTOPIA Maintenance in Orem 10/17/26, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA OR021 switch retirement for business customers 10/17/2025, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR021 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

UTOPIA OR009 switch retirement for business customers 10/17/2025, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance OR009 switch retirement for business customers 10/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/17/2025 12:01 AM MDT MAINTENANCE STOP TIME: 10/17/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 0

BUSINESS/ENTERPRISE SITES (4): 220509 - XMission 226103 - XMission 229430 - XMission 348767 - XMission

9th October 2025

UTOPIA Maintenance in Payson 10/9/25 10:00 PM - 6:00 AM, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Fiber forced fiber relocate MNT-PA020-001 10/9/2025 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 10/09/2025 10:00 PM MDT MAINTENANCE STOP TIME: 10/10/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 19

UTOPIA Maintenance in Layton 10/9/25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance LA004 switch retirement for residential 10/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/09/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/09/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

8th October 2025

XMission Phone Network Maintenance, scheduled 2 weeks ago

XMission’s SIP Trunk provider has scheduled software upgrades to ensure optimal quality and connectivity.

Start Time: Wednesday, October 8, 11:00:00 PM (CDT) ( Thursday, October 9, 4:00:00 AM (GMT) ) Stop Time: Thursday, October 9, 5:00:00 AM (CDT) ( Thursday, October 9, 10:00:00 AM (GMT) )

This upgrade should not affect our office phone lines. However, if you are unable to contact support during the maintenance window via phone, please contact us via Live Support or email.

3rd October 2025

UTOPIA Maintenance in Midvale 10/03.25 DAYTIME, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA MD013 switch retirement 10/3/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MD013 switch retirement 10/3/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/03/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/03/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

2nd October 2025

UTOPIA Maintenance in Orem 10/02/25 DAYTIME, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA Maintenance in Murray 10/02.25 DAYTIME, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA OR027 switch retirement residential customers 10/2/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance OR027 switch retirement residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 05:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 28

UTOPIA MD008 switch retirement for residential customers 10/2/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MD008 switch retirement for residential customers 10/2/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 40

UTOPIA Maintenance in Murray 10/2/25, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance MU017 switch retirement for residential customers 10/2/2025

CATEGORY: Network Hardware Device/Replacement

  • MAINTENANCE START TIME: 10/02/2025 08:00 AM MDT
  • MAINTENANCE STOP TIME: 10/02/2025 04:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0

RESIDENTIAL CUSTOMERS: 99

Pleasant Grove Outage PG003

DESCRIPTION: UTOPIA Network Outage CATEGORY: Fiber Damage/CableCut

START TIME: 10/02/2025 12:43 PM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 0 VERIFIED RESIDENTIAL CUSTOMERS: 8

1st October 2025

No incidents reported

30th September 2025

UTOPIA EMERGENCY fiber damage repair MU018.1.2.3 9/30/2025, scheduled 4 weeks ago

DESCRIPTION: UTOPIA Maintenance EMERGENCY fiber damage repair MU018.1.2.3 9/30/2025 CATEGORY: Fiber Repair/AerialCableDamage

  • MAINTENANCE START TIME: 09/30/2025 04:00 PM MDT
  • MAINTENANCE STOP TIME: 09/30/2025 10:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 11

UTOPIA Network Outage Notification for 9/30/25 - Footprint(s) LI006

DESCRIPTION: UTOPIA has been alerted to an outage in the LI006 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 42 residential customers affected. Updates will be sent as we know m UTOPIA Network Outage Update: 09/30/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: TBD

UTOPIA Network Outage Update: 10/1/25 - Footprint(s) LI006 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: Tech onsite, additional customers may lose connection.

UTOPIA Network Outage Resolution - 10/1/25 - Footprint(s) LI006 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. Hardware failure slot 7/x RESOLUTION TIME: 4:10 AM

29th September 2025

No incidents reported

28th September 2025

No incidents reported

27th September 2025

PE001 power maintenance 9/27/2025 - Affecting Perry, Tremonton, & Ogden, scheduled 1 month ago

TICKET SUBJECT: PE001 power maintenance 9/27/2025

DESCRIPTION: UTOPIA Maintenance PE001 power maintenance 9/27/2025 CATEGORY: Power Device/Repair

MAINTENANCE START TIME: 09/27/2025 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 418

26th September 2025

No incidents reported

25th September 2025

No incidents reported

24th September 2025

No incidents reported

23rd September 2025

No incidents reported

22nd September 2025

No incidents reported

21st September 2025

MAINTENANCE NOTIFICATION: MR001 - Morgan City, Utah

START: 09/22/2025 12:01 AM MST STOP: 09/26/2025 06:00 AM MST Maintenance will be performed between the hours of midnight to 6AM 9/22/2025 - 9/26/2025. ~765 residential customers will be affected

20th September 2025

XMission.com Email @xmission.com emails slow to load and login issues

UPDATE: This has been resolved.

We are working on the slowness, and the current authentication issues.

We have no ETA at this time

19th September 2025

XMission.com Email webmail.xmission.com loading times - resolved

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved.

Our admins have resolved the issue and have confirmed that our webmail interface is operating as it should be.

XMission.com Email webmail.xmission.com loading times

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information.

ETR: none.

XMission.com Email webmail.xmission.com loading times

We have been made aware about long loading times for some customers logging into webmail.xmission.com. We are currently investigating the issue and working to get it resolved. Updates will be posted as we have more information.

ETR: none.

18th September 2025

No incidents reported

17th September 2025

Zimbra Upgrade, scheduled 1 month ago

Scheduled Maintenance: Zimbra upgrade (Sep 17, 10:00 PM–12:00 AM MDT)

We will be performing planned maintenance on the Zimbra mail platform tonight, Wednesday, September 17, from 10:00 PM to 12:00 AM MDT. During this window we are retiring the Zimbra 9 MTA/Proxy servers and bringing the Zimbra 10 servers online. This upgrade is part of our rolling migration to Zimbra 10.

Impact: This will only impact our private label Zimbra Hosts. Inbound mail will queue and deliver once services are restored. No data loss is expected. https://zimbra.xmission.com will NOT be affected by this.

16th September 2025

No incidents reported

15th September 2025

No incidents reported

14th September 2025

No incidents reported

13th September 2025

No incidents reported

12th September 2025

No incidents reported

11th September 2025

No incidents reported

10th September 2025

No incidents reported

9th September 2025

No incidents reported

8th September 2025

No incidents reported

7th September 2025

No incidents reported

6th September 2025

No incidents reported

5th September 2025

XMission Office Phone System Maintenance, scheduled 1 month ago

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

  • Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
  • Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
  • Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

XMission Office Phone System Maintenance, scheduled 1 month ago

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

  • Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
  • Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
  • Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

4th September 2025

UTOPIA Planned Maintenance in Morgan MR001, scheduled 1 month ago

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/04/2025 10:00 PM MST STOP: 09/05/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~34 residential customers will be affected.

3rd September 2025

UTOPIA Planned Maintenance in Morgan MR001, scheduled 1 month ago

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/03/2025 10:00 PM MST STOP: 09/04/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~199 residential customers will be affected.