Incidents

Our office phone system upgrades are designed to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be informed of the following:

• Maintenance Time: The transition will take place between 3:00 a.m. and 5:00 a.m. on September 5, 2025.
• Service Impact: We anticipate some disruptions to our corporate telephone service during this migration.
• Support: During the maintenance period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this time and apologize for any inconvenience.

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/04/2025 10:00 PM MST STOP: 09/05/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~34 residential customers will be affected.

UTOPIA MAINTENANCE: MR001 Morgan, Utah START: 09/03/2025 10:00 PM MST STOP: 09/04/2025 08:00 AM MST UTOPIA has planned maintenance tomorrow. All customers will experience a brief outage as maintenance is performed. ~199 residential customers will be affected.

Tonight, between 8:30 PM and midnight (MDT), XMission will be performing scheduled license maintenance on our Zimbra mail systems.

During this window, some services may be temporarily unavailable:

Zimbra administration portal
Mobile device connections using ActiveSync/Exchange

Normal mail flow will continue:

POP/IMAP access will remain available
Mail delivery in and out of the system will continue without interruption

We appreciate your patience as we complete this maintenance. All services will automatically resume once the maintenance window concludes.

--UPDATE-- This maintenance has completed.

We have a maintenance window scheduled for tonight to repair damage to one of our main lines in Ignacio. 44 customers will be impacted. The maintenance runs tonight from 11pm-3am, though we don't expect customers to be offline for that entire timeframe

Footprint(s) PG003 DESCRIPTION: UTOPIA has been alerted to an outage in the PG003 footprint(s) in Pleasant Grove, UT. Engineering is working on the issue. There are 300+ residential customers affected. UPDATES: 08/25/2025 01:34 PM MDT - This outage was due to a loop. Our engineers were able to identify and fix the issue. 08/25/2025 01:34 PM MDT - Ticket resolved

UTOPIA Network Outage Notification for 08/24/25 - Footprint(s) PE001, TR001, BR006, TR01-4 DESCRIPTION: UTOPIA has been alerted to an outage in the PE001, TR001, BR006, TR01-4 footprint(s) in Brigham, Tremonton, Perry, UT. Field Services are in transit to the site. There are 2900 UTOPIA customers affected.

There is no ETA at this time UTOPIA Network Outage Resolution - 08/24/25 - Footprint(s) TR001. TR002. TR003. TR004. PE001 (SOG001 , LG001) in Tremonton, Perry , UT. RESOLVED: The outage has been resolved. All services have been restored. Power
RESOLUTION TIME: 10:00

UTOPIA MAINTENANCE: SY001 Syracuse, Utah START: 08/21/2025 10:00 PM MST STOP: 08/22/2025 06:00 AM MST UTOPIA has planned maintenance. All customers will experience a brief outage as we perform maintenance. ~126 residential customers will be affected.

DESCRIPTION: UTOPIA Maintenance MNT-SY001-001 fiber relocate CATEGORY: Fiber Relocation/Aerial/PoleChangeout

MAINTENANCE START TIME: 08/20/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/21/2025 10:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 08/21/2025 05:22 AM MDT - The completion time for this maintenance has been moved up to 10 a.m.

Customers in Lehi, UT, are currently experiencing an outage due to a possible fiber cut near Cabinet 36A. Technicians have been dispatched and are locating the damage.

Start Date and Time: 08/18 10:45 am

Affected Service(s) and Area(s): Internet in the Lehi, UT Area(s)

Approximate Number of Customers Affected: 25+

Estimated Time of Repair: Unknown

Status: Resolved

Outage Cause: Possible Fiber cut

Description of Outage: There is currently a fiber outage affecting customers near 800 West and 2500 North in Lehi on Cabinet 36A. Technicians have been dispatched and are currently investigating the cause of the outage.

UTOPIA Network Outage Notification for 08/16/25 - Footprint(s) CF006 DESCRIPTION: UTOPIA has been alerted to an outage in the CF006 footprint(s) in Clearfield, UT. Field Services are in transit to the site. There are 20+ residential customers affected. UTOPIA Network Outage Resolution - 08/16/25 - Footprint(s) CF006 in Clearfield, UT. RESOLVED: The outage has been resolved. All services have been restored. The equipment stop responding and needed to be rebooted to reestablish connection RESOLUTION TIME: 07:50

TICKET SUBJECT: Fiber damage repair MUMD3.1 8/14/2025

DESCRIPTION: UTOPIA Maintenance Fiber damage repair MUMD3.1 8/14/2025 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 08/14/2025 10:00 PM MDT MAINTENANCE STOP TIME: 08/15/2025 06:00 AM MDT SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

DESCRIPTION: Firmware Upgrade Impact: All XMission users

Start Time: 2359 Aug 12, 2025 End Time: 0400 Aug 13, 2025

UTOPIA Network Outage Possible fiber cut affecting 47 customers on OR033.
Tech has been dispatched.

UPDATES: 08/12/2025 11:57 PM MDT - Field service found the fiber cut. Crews are being dispatched to work on repair. NO ETR yet.

08/13/2025 01:41 AM MDT - Crews found the fiber damage is under a driveway/sidewalk. To repair, we will need to saw cut and remove concrete which will be too noisy for a residential neighborhood at night. Crews will begin work after sunup and hopefully begin splicing around noon. The current ETR is 4:00 P.M.

UTOPIA has been alerted to an outage in the XMission Fiber Customers in Brigham, UT. Field Services are in transit to the site. Updates will be sent as we know more information. Thank you for your patience.

UPDATE Regarding Brigham City outage: 08/08/2025 04:11 PM MDT - More damage was discovered once our techs got onsite. The new ETR is 3AM.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: New ETR 3 A.M.

UPDATE: UTOPIA has confirmed services have been restored as of 8:57am. If still having connection issues, we recommend a power cycle of your personal router.