Incidents

UTOPIA has informed us of an outage affecting XMission Fiber customers in Pleasant Grove.

UTOPIA has made us aware of outage affecting customers in Centerville - no further information is available at this time. We will keep you updated as we get more info.

UTOPIA Network Outage Resolution - 8/1/25 - Footprint(s) CV006 in Centerville, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair RESOLUTION TIME: 12:11 PM

UPDATES: 07/28/2025 12:08 PM MDT - This appears to be a fiber cut. Field services is investigating where fiber cut is.

UTOPIA has made us aware of an outage affecting parts of Murray - We will update when we get more information.

Resolution Time: 2:10 PM

UTOPIA Maintenance Mandatory fiber relocate MNT-OR007-003 7/25/2025 CATEGORY: Fiber Other

MAINTENANCE START TIME: 07/25/2025 10:00 PM MDT MAINTENANCE STOP TIME: 07/25/2025 09:30 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 07/25/2025 09:56 AM MDT - Maintenance completed. Services should be working normally 07/25/2025 07:37 AM MDT - Maintenance is going over allotted time, new ETR is 9:30AM 07/25/2025 06:10 AM MDT - Maintenance is going over allotted time, new ETR is 7:30AM 07/09/2025 09:35 AM MDT - This date had to be moved out one week.

UTOPIA Network Outage Update: 7/24/2025 - Footprint(s) PG003 in Pleasant Grove, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. Resolution Time: 8 pm

From 10:55 AM to 12:30 PM, outbound email was unavailable and inbound mail experienced delays on our shared Zimbra platform. An automated internal config change disrupted mail server access to authentication services. The issue has been resolved and full functionality restored.

An automated change by a Zimbra service disconnected all ongoing database connections internally on the Zimbra cluster. Our Mail Admins are working diligently to rollback the changes. Mail is being queued, and will deliver once resolved. No loss of data is expected.

Our connection that Yellowstone Fiber customers use for IPv6 internet access and to any XMission-related site is down. This is currently being investigated with no ETR at this time.

UTOPIA Network Outage Notification for 07/08/2025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UTOPIA Network Outage Update: 7/8/2025 - Footprint(s) BR005 in Brigham, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: 3 Hours

UTOPIA Network Outage Resolution - 07/08/25 - Footprint(s) BR005 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to hardware failure, resolved by installing new equipment. RESOLUTION TIME: 7:50 PM

UTOPIA Network Outage Notification for 07/072025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UPDATE: This is due to A/C failure. A/C has restored, and ETA is 9pm this evening.