Incidents

UTOPIA Network Outage Notification for 07/08/2025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UTOPIA Network Outage Update: 7/8/2025 - Footprint(s) BR005 in Brigham, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: 3 Hours

UTOPIA Network Outage Resolution - 07/08/25 - Footprint(s) BR005 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to hardware failure, resolved by installing new equipment. RESOLUTION TIME: 7:50 PM

UTOPIA Network Outage Notification for 07/072025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UPDATE: This is due to A/C failure. A/C has restored, and ETA is 9pm this evening.

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) WH001 DESCRIPTION: UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Field Services are in transit to the site. There are 20 residential customers affected. No ETA at this time UPDATE: UTOPIA Network Outage Update: 07/05/25 - Footprint(s) WH001 in Woodland Hills, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 3:00 AM UPDATE: This has been resolved and was due to a fiber cut.

UTOPIA Network Outage Resolution - 7/3/2024 - Footprint(s) WV024 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Power outage resolved RESOLUTION TIME: 2:00

UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024 DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 72 residential customers affected.

TICKET SUBJECT: Outage - PA020 lost TOR and 6450 switch 7/2/2025 TICKET NUMBER: 20377

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 07/02/2025 11:58 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 42

UPDATES: 07/02/2025 04:14 PM MDT - Ticket resolved

UTOPIA Network Outage Notification for 6/17/25 - Footprint(s) LI009 Outage is now resolved.

DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. edge-ut-li009-rtr1 Card on device down

Having FSG head to location to assess.

CATEGORY: Network Hardware Other

START TIME: 06/17/2025 12:26 PM MDT

DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. START TIME: 06/17/2025 12:26 PM MDT

51 XMission customers affected. UTOPIA tech is en route to assess.

UTOPIA Network Outage Notification for 06/14/25 - Footprint(s) LA007 DESCRIPTION: UTOPIA has been alerted to an outage in the LA007 footprint(s) in Layton, UT. Field Services are in transit There are 45 residential customers affected. START TIME: 09:06 UTOPIA Network Outage Resolution - 06/14/25 - Footprint(s) LA007 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 11:41