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All systems are operational

Incidents

10th July 2025

No incidents reported

9th July 2025

No incidents reported

8th July 2025

Brigham City UTOPIA Outage - Brigham City - BR005

UTOPIA Network Outage Notification for 07/08/2025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UTOPIA Network Outage Update: 7/8/2025 - Footprint(s) BR005 in Brigham, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. ETR: 3 Hours

UTOPIA Network Outage Resolution - 07/08/25 - Footprint(s) BR005 in Brigham, UT. RESOLVED: The outage has been resolved. All services have been restored. Outage was due to hardware failure, resolved by installing new equipment. RESOLUTION TIME: 7:50 PM

7th July 2025

Brigham City UTOPIA Outage: Brigham - BR005

UTOPIA Network Outage Notification for 07/072025 - Footprint(s) BR005 DESCRIPTION: UTOPIA has been alerted to an outage in the BR005 footprint(s) in Brigham, UT. Field Services are in transit to the site No ETA at this time UPDATE: This is due to A/C failure. A/C has restored, and ETA is 9pm this evening.

6th July 2025

No incidents reported

5th July 2025

Woodland Hills UTOPIA Outage: Woodland Hills - WH001

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) WH001 DESCRIPTION: UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Field Services are in transit to the site. There are 20 residential customers affected. No ETA at this time UPDATE: UTOPIA Network Outage Update: 07/05/25 - Footprint(s) WH001 in Woodland Hills, UT. UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 3:00 AM UPDATE: This has been resolved and was due to a fiber cut.

Lindon UTOPIA Outage: Lindon - LI004

UTOPIA Network Outage Notification for 07/05/25 - Footprint(s) LI004 DESCRIPTION: UTOPIA has been alerted to an outage in the LI004 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 23 residential customers affected. START TIME: 07:07 UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue. No ETA at this time RESOLVED: The outage has been resolved. All services have been restored. Card failure RESOLUTION TIME: 12:40

4th July 2025

No incidents reported

3rd July 2025

West Valley City UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024

UTOPIA Network Outage Resolution - 7/3/2024 - Footprint(s) WV024 in West Valley, UT. RESOLVED: The outage has been resolved. All services have been restored. Power outage resolved RESOLUTION TIME: 2:00

UTOPIA Network Outage Notification for 7/3/2025 - Footprint(s) WV024 DESCRIPTION: UTOPIA has been alerted to an outage in the WV024 footprint(s) in West Valley, UT. Field Services are in transit to the site. There are 72 residential customers affected.

2nd July 2025

Payson Outage - PA020 lost TOR and 6450 switch 7/2/2025

TICKET SUBJECT: Outage - PA020 lost TOR and 6450 switch 7/2/2025 TICKET NUMBER: 20377

DESCRIPTION: UTOPIA Network Outage CATEGORY: Network Hardware Other

START TIME: 07/02/2025 11:58 AM MDT END TIME:

SCOPE OF IMPACT: Customers affected may be without service.

VERIFIED BUSINESS/ENTERPRISE CUSTOMERS: 2 VERIFIED RESIDENTIAL CUSTOMERS: 42

UPDATES: 07/02/2025 04:14 PM MDT - Ticket resolved

1st July 2025

No incidents reported

30th June 2025

No incidents reported

29th June 2025

No incidents reported

28th June 2025

No incidents reported

27th June 2025

No incidents reported

26th June 2025

No incidents reported

25th June 2025

No incidents reported

24th June 2025

No incidents reported

23rd June 2025

No incidents reported

22nd June 2025

No incidents reported

21st June 2025

No incidents reported

20th June 2025

No incidents reported

19th June 2025

No incidents reported

18th June 2025

No incidents reported

17th June 2025

Lindon UTOPIA Lindon Partial Outage - LI009 Footprint

UTOPIA Network Outage Notification for 6/17/25 - Footprint(s) LI009 Outage is now resolved.

DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. edge-ut-li009-rtr1 Card on device down

Having FSG head to location to assess.

CATEGORY: Network Hardware Other

START TIME: 06/17/2025 12:26 PM MDT

DESCRIPTION: UTOPIA Network Outage LI009-ADS-1002 device down. START TIME: 06/17/2025 12:26 PM MDT

51 XMission customers affected. UTOPIA tech is en route to assess.

16th June 2025

No incidents reported

15th June 2025

No incidents reported

14th June 2025

Layton UTOPIA outage - Layton, footprint LA007

UTOPIA Network Outage Notification for 06/14/25 - Footprint(s) LA007 DESCRIPTION: UTOPIA has been alerted to an outage in the LA007 footprint(s) in Layton, UT. Field Services are in transit There are 45 residential customers affected. START TIME: 09:06 UTOPIA Network Outage Resolution - 06/14/25 - Footprint(s) LA007 in Layton, UT. RESOLVED: The outage has been resolved. All services have been restored. Switch failure RESOLUTION TIME: 11:41

13th June 2025

No incidents reported

12th June 2025

No incidents reported

11th June 2025

No incidents reported