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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

12th May 2025

No incidents reported

11th May 2025

Murray UTOPIA Partial Outage, Murray - MU0007

UTOPIA Network Outage Notification for 05/11/25 - Footprint(s) MU007 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 26 residential customers affected. START TIME: 07:05 This has since been resolved. If you still see no connection, we recommend power cycling your personal router.

10th May 2025

No incidents reported

9th May 2025

UTOPIA Maintenance in Cedar Hills 5/0/2025, scheduled 3 days ago

DESCRIPTION: UTOPIA Maintenance CH002 Power Maintenance 5/9/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 170

UTOPIA Maintenance in Bountiful. 5/9/2025, scheduled 3 days ago

DESCRIPTION: UTOPIA Maintenance BF006 Power Test 5/9/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 17

UTOPIA Maintenance in Lindon 5/9/2025, scheduled 3 days ago

DESCRIPTION: UTOPIA Maintenance LI001 switch retirement 5/9/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/13/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/13/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 46

UTOPIA Maintenance in West Haven 5/9/2025, scheduled 3 days ago

DESCRIPTION: UTOPIA Maintenance Forced fiber relocate OSP-WHV-04-016 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 05/09/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/09/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 52

8th May 2025

No incidents reported

7th May 2025

No incidents reported

6th May 2025

UTOPIA Maintenance in Payson 5/06/25, scheduled 6 days ago

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

Murray UTOPIA Outage, Murray - MU012

UTOPIA Network Outage, Murray - MU012

START TIME: 05/06/2025 03:57 PM MDT

No ETA at this time

UPDATE-- This has been resolved. If you experience further issues, we recommend power cycling your personal router.

5th May 2025

No incidents reported

4th May 2025

No incidents reported

3rd May 2025

No incidents reported

2nd May 2025

UTOPIA Maintenance in Murray 5/02/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Brigham City. 5/02/25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Pleasant Grove 5/02/25, scheduled 1 week ago

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

1st May 2025

No incidents reported

30th April 2025

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02, scheduled 1 week ago

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

29th April 2025

Murray Outage, UTOPIA Emergency Maintenance - MU005

UTOPIA has made us aware of emergency maintenance being done, causing an outage in the Murray area. No ETA at this time.

28th April 2025

No incidents reported

27th April 2025

Southern Ute Fiber Bonfire Fiber Outage

Our Network Administrators are currently working with our circuit provider connecting our Southern Ute infrastructure to determine the source of this outage. We unfortunately do not have an ETA at this time

----UPDATE---- Service to Ignacio, CO looks to be restored and traffic is confirmed to be passing.

26th April 2025

No incidents reported

25th April 2025

No incidents reported

24th April 2025

No incidents reported

23rd April 2025

No incidents reported

22nd April 2025

No incidents reported

21st April 2025

No incidents reported

20th April 2025

No incidents reported

19th April 2025

No incidents reported

18th April 2025

No incidents reported

17th April 2025

No incidents reported

16th April 2025

No incidents reported

15th April 2025

No incidents reported

14th April 2025

Midvale UTOPIA Network Outage Notification for 04/14/2025 - Footprint(s) MD004

DESCRIPTION: UTOPIA has been alerted to an outage in the MD004 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 100+ residential customers affected. START TIME: ~1am RESOLVED: The outage has been resolved. All services have been restored. Power shortage RESOLUTION TIME: 3:37AM

13th April 2025

No incidents reported