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Scheduled Maintenance
UTOPIA Maintenance in Murray 5/16/25

TICKET SUBJECT: MU011 topology change 5/16/2025 TICKET NUMBER: 19158

DESCRIPTION: UTOPIA Maintenance MU011 topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 13

UTOPIA Maintenance in West Valley City 5/16/25

DESCRIPTION: UTOPIA Maintenance WV018 Power Maintenance 5/16/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Midvale 5/16/25

DESCRIPTION: UTOPIA Maintenance MD007 Topology change 5/16/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 29

Bountiful Fiber Maintenance 5/16/25

DESCRIPTION: UTOPIA Maintenance BF004 Power maintenance 05/16/2025 CATEGORY: Power Other

MAINTENANCE START TIME: 05/16/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/16/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 24

UTOPIA Maintenance in Payson 5/20/25

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance - Topology Change for Payson

TICKET SUBJECT: PA011 topology change 5/20/2025 TICKET NUMBER: 19296

DESCRIPTION: UTOPIA Maintenance PA011 topology change 5/20/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/20/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/20/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in Brigham City 5/21/25

DESCRIPTION: UTOPIA Maintenance BR003-ADS-5001 Retirement 5/21/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 05/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UPDATES: 05/07/2025 03:11 PM MDT - Residential customers will be moved during business hours and the business customer will be moved at midnight.

Incidents

29th April 2025

UTOPIA Maintenance in Payson 4.29.25, scheduled 1 week ago

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

26th April 2025

UTOPIA Maintenance in Midvale 4.26.25, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

25th April 2025

UTOPIA Maintenance in West Haven/Syracuse 4.25.25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Pleasant Grove 4.25.25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in Heber/Park City. 4.25.25, scheduled 2 weeks ago

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in West Point 4.25.25, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Cedar Hills 4.25.25, scheduled 2 weeks ago

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

22nd April 2025

UTOPIA Maintenance in Payson 4/22/2025, scheduled 2 weeks ago

DESCRIPTION: UTOPIA Maintenance PA011 topology change 4/22/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

18th April 2025

UTOPIA Maintenance in South Jordan 4.18.2025, scheduled 3 weeks ago

TICKET SUBJECT: SJ001 power maintenance 4/18/2025 TICKET NUMBER: 18759

DESCRIPTION: UTOPIA Maintenance SJ001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 1

UTOPIA Maintenance in West Point 4.18.2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance WP001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

17th April 2025

UTOPIA Maintenance in Payson 4.17.2025 DAYTIME, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance PA004 switch retirement 4/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 04/17/2025 08:00 AM MDT MAINTENANCE STOP TIME: 04/17/2025 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 27

16th April 2025

No incidents reported

15th April 2025

No incidents reported

14th April 2025

Midvale UTOPIA Network Outage Notification for 04/14/2025 - Footprint(s) MD004

DESCRIPTION: UTOPIA has been alerted to an outage in the MD004 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 100+ residential customers affected. START TIME: ~1am RESOLVED: The outage has been resolved. All services have been restored. Power shortage RESOLUTION TIME: 3:37AM

13th April 2025

No incidents reported

12th April 2025

No incidents reported

11th April 2025

UTOPIA Maintenance in Lindon, scheduled 4 weeks ago

TICKET SUBJECT: LI001 topology change 4/11/2025 TICKET NUMBER: 18681

DESCRIPTION: UTOPIA Maintenance LI001 topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 93

UTOPIA Maintenance in Perry, scheduled 4 weeks ago

TICKET SUBJECT: PE001 topology change 4/11/2025 TICKET NUMBER: 18679

DESCRIPTION: UTOPIA Maintenance PE001 topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 414

UTOPIA Maintenance in Pleasant Grove, scheduled 4 weeks ago

TICKET SUBJECT: PG005 stacking topology change 4/11/2025 TICKET NUMBER: 18678

DESCRIPTION: UTOPIA Maintenance PG005 stacking topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 65

UTOPIA Maintenance in Syracuse, scheduled 4 weeks ago

TICKET SUBJECT: SY007 power maintenance/testing 4/11/2025 TICKET NUMBER: 18668

DESCRIPTION: UTOPIA Maintenance SY007 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 111

UTOPIA Maintenance in West Valley City, scheduled 4 weeks ago

TICKET SUBJECT: WV042 power maintenance/testing 4/11/2025 TICKET NUMBER: 18669

DESCRIPTION: UTOPIA Maintenance WV042 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 221

10th April 2025

No incidents reported

9th April 2025

No incidents reported

8th April 2025

No incidents reported

7th April 2025

No incidents reported

6th April 2025

No incidents reported

5th April 2025

No incidents reported

4th April 2025

No incidents reported

3rd April 2025

No incidents reported

2nd April 2025

No incidents reported

1st April 2025

No incidents reported

31st March 2025

No incidents reported

30th March 2025

No incidents reported

29th March 2025

No incidents reported

28th March 2025

No incidents reported

27th March 2025

No incidents reported

26th March 2025

No incidents reported

25th March 2025

No incidents reported

24th March 2025

No incidents reported

23rd March 2025

No incidents reported

22nd March 2025

Tremonton Tremonton & Perry Outage

UTOPIA Network Outage Resolution - 03/22/25 - Footprint(s) TR001, PE001 in Tremonton, and Perry, UT. RESOLVED: The outage has been resolved. All services have been restored. MDA card failure RESOLUTION TIME: 17:21 UPDATE -- UTOPIA has been made aware of an outage affecting customers in Tremonton. A field technician is en route to determine the source of the issue. No ETA at this time. UPDATE -- UTOPIA Network Outage Notification for 03/22/25 - Footprint(s) TR001 DESCRIPTION: UTOPIA has been alerted to an outage in the TR001, and PE001 footprint(s) in Tremonton and Perry, UT. There are 20+ residential customers affected. NET-ENG is working to resolve MDA issue.

21st March 2025

West Valley City UTOPIA | West Valley City | WVC032 Topology Change

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

20th March 2025

No incidents reported