XMission Status

UTOPIA Maintenance in Payson 4.29.25, scheduled 1 day ago

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Midvale 4.26.25, scheduled 4 days ago

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in West Haven/Syracuse 4.25.25, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Pleasant Grove 4.25.25, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in Heber/Park City. 4.25.25, scheduled 5 days ago

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in West Point 4.25.25, scheduled 5 days ago

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Cedar Hills 4.25.25, scheduled 5 days ago

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in Payson 4/22/2025, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance PA011 topology change 4/22/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

UTOPIA Maintenance in South Jordan 4.18.2025, scheduled 1 week ago

TICKET SUBJECT: SJ001 power maintenance 4/18/2025 TICKET NUMBER: 18759

DESCRIPTION: UTOPIA Maintenance SJ001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 1

UTOPIA Maintenance in West Point 4.18.2025, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance WP001 power maintenance 4/18/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/18/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/18/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 238

UTOPIA Maintenance in Payson 4.17.2025 DAYTIME, scheduled 1 week ago

DESCRIPTION: UTOPIA Maintenance PA004 switch retirement 4/17/2025 CATEGORY: Network Hardware Device/Replacement

MAINTENANCE START TIME: 04/17/2025 08:00 AM MDT MAINTENANCE STOP TIME: 04/17/2025 12:00 PM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 27

Midvale UTOPIA Network Outage Notification for 04/14/2025 - Footprint(s) MD004

DESCRIPTION: UTOPIA has been alerted to an outage in the MD004 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 100+ residential customers affected. START TIME: ~1am RESOLVED: The outage has been resolved. All services have been restored. Power shortage RESOLUTION TIME: 3:37AM

No incidents reported

UTOPIA Maintenance in Lindon, scheduled 2 weeks ago

TICKET SUBJECT: LI001 topology change 4/11/2025 TICKET NUMBER: 18681

DESCRIPTION: UTOPIA Maintenance LI001 topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 93

UTOPIA Maintenance in Perry, scheduled 2 weeks ago

TICKET SUBJECT: PE001 topology change 4/11/2025 TICKET NUMBER: 18679

DESCRIPTION: UTOPIA Maintenance PE001 topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 15 RESIDENTIAL CUSTOMERS: 414

UTOPIA Maintenance in Pleasant Grove, scheduled 2 weeks ago

TICKET SUBJECT: PG005 stacking topology change 4/11/2025 TICKET NUMBER: 18678

DESCRIPTION: UTOPIA Maintenance PG005 stacking topology change 4/11/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 65

UTOPIA Maintenance in Syracuse, scheduled 2 weeks ago

TICKET SUBJECT: SY007 power maintenance/testing 4/11/2025 TICKET NUMBER: 18668

DESCRIPTION: UTOPIA Maintenance SY007 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 111

UTOPIA Maintenance in West Valley City, scheduled 2 weeks ago

TICKET SUBJECT: WV042 power maintenance/testing 4/11/2025 TICKET NUMBER: 18669

DESCRIPTION: UTOPIA Maintenance WV042 power maintenance/testing 4/11/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/11/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/11/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 221

No incidents reported

UTOPIA Maintenance CF004 topology change 4/4/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance CF004 topology change 4/4/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 23

UTOPIA Maintenance WV030 topology change 4/4/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance WV030 topology change 4/4/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 82

UTOPIA Maintenance TR001, TR002, TR003, TR004 code upgrade and topology change 4/4/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance TR001, TR002, TR003, TR004 code upgrade and topology change 4/4/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 52 RESIDENTIAL CUSTOMERS: 793

UTOPIA Maintenance SY006 power maintenance 4/4/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance SY006 power maintenance 4/4/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 154

UTOPIA Maintenance WV021 power maintenance 4/4/2025, scheduled 3 weeks ago

DESCRIPTION: UTOPIA Maintenance WV021 power maintenance 4/4/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/04/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/04/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 42

No incidents reported

Tremonton Tremonton & Perry Outage

UTOPIA Network Outage Resolution - 03/22/25 - Footprint(s) TR001, PE001 in Tremonton, and Perry, UT. RESOLVED: The outage has been resolved. All services have been restored. MDA card failure RESOLUTION TIME: 17:21 UPDATE -- UTOPIA has been made aware of an outage affecting customers in Tremonton. A field technician is en route to determine the source of the issue. No ETA at this time. UPDATE -- UTOPIA Network Outage Notification for 03/22/25 - Footprint(s) TR001 DESCRIPTION: UTOPIA has been alerted to an outage in the TR001, and PE001 footprint(s) in Tremonton and Perry, UT. There are 20+ residential customers affected. NET-ENG is working to resolve MDA issue.

XMission Corp Phone Maintenance., scheduled 1 month ago

This anticipated migration is intended to enhance the quality and reliability of our communication services, thereby improving our customer experience.

Please be advised of the following:

Migration Time: The transition will occur between 6:00 a.m. and 12:00 p.m. on March 21, 2025
Service Impact: We anticipate no disruptions to our corporate telephone service during this migration. All XMission services, including Sales, Billing, and Technical Support, will remain accessible via 801-539-0852. However, if any issues arise, please contact us at our Toll Free number 877-964-7746.
Support: During the migration period, our customer service team can be reached via Chat: https://livesupport.xmission.com or via email support@xmission.com for any inquiries or assistance.

We appreciate your understanding and cooperation during this transition. We eagerly anticipate continuing to serve you with enhanced services through our new carrier

West Valley City UTOPIA | West Valley City | WVC032 Topology Change

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

No incidents reported

Clearfield UTOPIA Outage Clearfield - Resolved

We have been notified about an outage in the city of Clearfield affecting about 50 customers. We will be posting updates as we get them. This has been resolved as of 9:35 AM Resolution: Device was rebooted

Clearfield UTOPIA Outage - Clearfield

We have been alerted to an outage in Clearfield affecting about 50 customers. We will be posting updates as we get them No current ETA

No incidents reported

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