Incidents

DESCRIPTION: UTOPIA Maintenance LA004 power maintenance 10/18/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 10/18/2024 12:01 AM MDT MAINTENANCE STOP TIME: 10/18/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 14

UTOPIA is performing a fiber repair in Murray currently affecting 42 of our residential customers in the area.

DESCRIPTION: UTOPIA Maintenance MU009.17 fiber repair CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 10/16/2024 10:00 PM MDT MAINTENANCE STOP TIME: 10/17/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 42

Resolved: at 4:00 AM on 17th of Oct

UTOPIA has been alerted to an outage in the OR006 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 210 residential customers affected. START TIME: 11:53 RESOLVED: The outage has been resolved. All services have been restored. Newmar Busbars failure causing the switch to be inoperable RESOLUTION TIME: 13:10

DESCRIPTION: UTOPIA Maintenance WV022 power upgrade / testing CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 10/11/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/11/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 38

UTOPIA has been made aware of an outage affecting roughly 200 customers in the Layton footprint of LA021. There is currently no ETA at this time. UPDATE: This has been resolved. You may need to power cycle your personal router if you still are having connection issues.

DESCRIPTION: UTOPIA Maintenance LA003 power upgrade/testing 10/4/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 10/04/2024 12:00 AM MDT MAINTENANCE STOP TIME: 10/04/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 88

We have been made aware of issues affecting our Bozeman, MT customers. Our networking team is working on a resolution, and we will update this page as we receive new information. UPDATE: This has since been resolved. You may need to power cycle your personal router, and if your router was set to a static configuration earlier this year you'll want to update your router's WAN connection type to DHCP or Dynamic rather than Static.

Starting Monday night September 30th, XMission will be performing maintenance on our network serving our Yellowstone Fiber customers. This maintenance will consist of upgrading XMission's Yellowstone DNS, DHCP, and speedtest servers to newer, more robust hardware, and rebooting our gateway router. The maintenance will begin at 11 PM and end at 5 AM. During this time customers can expect a disruption in Internet service that will last between 20-30 minutes.

DESCRIPTION: UTOPIA Maintenance MU008.5.8 fiber damage repair 9/27/2024 CATEGORY: Fiber Repair/AerialCableDamage

MAINTENANCE START TIME: 09/27/2024 10:00 PM MDT MAINTENANCE STOP TIME: 09/28/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 9

We have confirmed an outage in the WV001 footprint of West Valley City. UTOPIA is sending field services out to investigate. No ETA at this time.

UPDATE: This has since been resolved. You may need to power cycle your router if you are feeling residual effects.