Incidents

27th September 2024

UTOPIA Maintenance in Orem 9.27.2024, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance OR005 topology change 9/27/2024 CATEGORY: Network Hardware Device/CapacityUpgrade

MAINTENANCE START TIME: 00:00 AM MAINTENANCE STOP TIME: 06:00 AM

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 63

UTOPIA Maintenance in Murray 9.27.2024, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance MU026 power upgrade/maintenance 9/27/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/27/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/27/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 13 RESIDENTIAL CUSTOMERS: 7

UTOPIA Maintenance in Centerville 9.27.2024, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance CV001 power upgrade/maintenance 9/27/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/27/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/27/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 241

20th September 2024

UTOPIA Maintenance in Payson 9.20.24, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance PA023 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 5

UTOPIA Maintenance in Layton 9.20.24, scheduled 1 month ago

DESCRIPTION: UTOPIA Maintenance LA016 power maintenance CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/20/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/20/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 429

18th September 2024

No incidents reported

17th September 2024

No incidents reported

16th September 2024

No incidents reported

15th September 2024

No incidents reported

14th September 2024

No incidents reported

13th September 2024

UTOPIA Emergency Fiber Repair in Murray. 9/13/2024, scheduled 2 months ago

DESCRIPTION: Emergency fiber fix MU016.8

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-53

UTOPIA Fiber Maintenance in Murray/Midvale 9.13.24, scheduled 2 months ago

DESCRIPTION: Damage/Repair D-MUMD7.1 (Backbone)

MAINTENANCE START TIME: 9/13/2024 12:00 AM MST MAINTENANCE STOP TIME: 9/13/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Residential customers-399

UTOPIA Maintenance in West Haven 9.13.24, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance Full redundancy WHV ring CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 09/13/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 131

UTOPIA Maintenance in Layton 9.13.24, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance LA013 Hut Power Cut Over CATEGORY: Power UtilityPower/Change

MAINTENANCE START TIME: 09/13/2024 12:00 AM MDT MAINTENANCE STOP TIME: 09/13/2024 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 298

12th September 2024

Murray UTOPIA Network Outage Notification for 09/11/2024 - Footprint(s) MU016

DESCRIPTION: UTOPIA has an outage in the MU016 footprint(s) in Murray, UT. Field Services have found a fiber cut. There are about 40 residential customers affected. Emergency Maintenance has been scheduled for tonight

RESOLVED: The outage has been resolved. All services have been restored. Fiber Repair Completed RESOLUTION TIME: 9:55 PM

11th September 2024

Artspace Commons and Tryangles Maintenance, scheduled 2 months ago

Network Admins will be restarting equipment and replacing a UPS at Artspace on September 11th, 6:00 AM. Restarting the switch and replacing the UPS will take anywhere from 10 minutes, to an hour, and less than 85 customers will be affected.

10th September 2024

Midvale UTOPIA Network Outage Notification for 9/10/2024 - Footprint(s) MD001

UPDATE: This has been resolved

DESCRIPTION: UTOPIA has been alerted to an outage in the MD001 footprint(s) in Midvale, UT. Field Services are currently working on the fiber dmg. Cause is squirrel chewing. There are 13 residential customers affected

9th September 2024

No incidents reported

8th September 2024

No incidents reported

7th September 2024

No incidents reported

6th September 2024

UTOPIA Maintenance in Murray 9.6.2024, scheduled 2 months ago

DESCRIPTION: UTOPIA Maintenance MU019 power update/testing 9/6/2024 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 09/06/2024 12:01 AM MDT MAINTENANCE STOP TIME: 09/06/2024 06:00 AM MDT

SCOPE OF IMPACT: All affected BUSINESS/ENTERPRISE CUSTOMERS: 6 RESIDENTIAL CUSTOMERS: 127

UTOPIA Maintenance in Layton 9.06.2024, scheduled 2 months ago

DESCRIPTION: UTOPIA maintenance LA025 upgrade/testing power.

MAINTENANCE START TIME: 9/6/2024 12:01 AM MST MAINTENANCE STOP TIME: 9/6/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

461 Residential customers. 42 Business/Enterprise customers

5th September 2024

No incidents reported

4th September 2024

No incidents reported

3rd September 2024

No incidents reported

2nd September 2024

No incidents reported

1st September 2024

No incidents reported

31st August 2024

No incidents reported

30th August 2024

No incidents reported

29th August 2024

No incidents reported

28th August 2024

No incidents reported

27th August 2024

No incidents reported

26th August 2024

No incidents reported

25th August 2024

No incidents reported

24th August 2024

Orem UTOPIA Emergency Maintenance in Orem

Footprint(s) OR027 DESCRIPTION: UTOPIA has been alerted to an outage in the OR027 footprint(s) in Orem, UT. Field Services are in transit to the site. There are 200 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. The cabinet will run on a generator until the power outage is resolved. RESOLUTION TIME: 11:45 p.m.

23rd August 2024

No incidents reported

22nd August 2024

No incidents reported

21st August 2024

No incidents reported

20th August 2024

Woodland Hills Woodland Hills Outage

UTOPIA has been alerted to an outage in the WH001 footprint(s) in Woodland Hills, UT. Cause has been identified to be due to a fiber cut. Current ETR: 7:00 PM

UTOPIA Network Outage Resolution - 8/20/2024 - Footprint(s) WH001 in Woodland Hills, UT. RESOLVED: The outage has been resolved. All services have been restored. Fiber Damage RESOLUTION TIME: 5:50 PM