Incidents

19th July 2024

UTOPIA Maintenance in Orem 7.19.24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance OR025-ADS-1003 switch retirement. MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7.19.2024, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance SY003 power upgrade/maintenance

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Orem 7.19.2024, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance OR029 power testing/upgrade.

MAINTENANCE START TIME: 7/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

13th July 2024

UTOPIA maintenance in Layton, scheduled 5 months ago

UTOPIA maintenance LA022-ADS-2001 switch retirement

DESCRIPTION: UTOPIA maintenance LA022-ADS-2001 switch retirement.

MAINTENANCE START TIME: 7/13/2024 12:00 AM MST

MAINTENANCE STOP TIME: 7/13/2024 06:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

18 Residential customers.

4 Business/Enterprise customers.

Fiber cut in Southern Utah

We have been made aware of a fiber cut affecting all customers in Ignacio, CO. ETR: unknown

UPDATE: Bonfire has informed us that the repair has been made, and the issue is resolved.

12th July 2024

UTOPIA Maintenance in Murray, scheduled 5 months ago

UTOPIA maintenance D-MUMD3.1 144FOC Repair DESCRIPTION: UTOPIA maintenance D-MUMD3.1 144FOC Repair. Repair the squirrel damage we took on our MUMD3.1 144FOC that has taken down redundancy in MU007 and MU008. MAINTENANCE START TIME: 7/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST SCOPE OF IMPACT: All customers will experience a outage while maintenance is being performed.

UTOPIA Maintenance in Syracuse 7/12/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance SY002 power maintenance

MAINTENANCE START TIME: 7/12/2024 12:01 AM MST

MAINTENANCE STOP TIME: 7/12/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

11th July 2024

No incidents reported

10th July 2024

No incidents reported

9th July 2024

No incidents reported

8th July 2024

No incidents reported

7th July 2024

No incidents reported

6th July 2024

No incidents reported

5th July 2024

No incidents reported

4th July 2024

UTOPIA EMERGENCY Maintenance in Lindon 7.4.2024, scheduled 5 months ago

DESCRIPTION: UTOPIA emergency maintenance for LI009. Failed equipment is going to be replaced.

MAINTENANCE START TIME: 07/04/2024 12:01 AM MST MAINTENANCE STOP TIME: 07/04/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

3rd July 2024

No incidents reported

2nd July 2024

No incidents reported

1st July 2024

No incidents reported

30th June 2024

No incidents reported

29th June 2024

UTOPIA Network Outage Notification for 6/29/2024 - Footprint(s) LI009 - Resolved

DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 200 residential customers affected.

28th June 2024

No incidents reported

27th June 2024

No incidents reported

26th June 2024

No incidents reported

25th June 2024

Woodland Hills Woodland Hills Outage

UTOPIA has confirmed an outage in the Woodland Hills area due to a fiber cut. Techs are on site. Current ETR: 4:30 PM We will update as we receive more information.

RESOLVED: The outage has been resolved. All services have been restored. Fiber damage during construction cutting off connection to Woodland Hills has been fixed RESOLUTION TIME: 3:30PM

24th June 2024

No incidents reported

23rd June 2024

No incidents reported

22nd June 2024

UTOPIA outage in Murray, UT

UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) MU020 DESCRIPTION: UTOPIA has been alerted to an outage in the MU007 footprint(s) in Murray, UT. Field Services are in transit to the site. There are 58 Residential customers and 9 business customers affected. Updates will be sent as we know more information.

START TIME: 9:17AM

RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 8:05pm

Lindon Lindon Partial Outage

UTOPIA Network Outage Notification for 06/22/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 23 residential customers affected. Updates will be sent as we know

UTOPIA Network Outage Update: 06/22/24 - Footprint(s) LI009 in Lindon, UT. UPDATE: This outage is due to failed hardware. Field Services and Engineering are working on resolving the issue.

RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 10:57pm

21st June 2024

No incidents reported

20th June 2024

No incidents reported

19th June 2024

Emergency UTOPIA Maintenance in Payson 6.19.24, scheduled 6 months ago

DESCRIPTION: EMERGENCY UTOPIA maintenance PA006 switch reboot

MAINTENANCE START TIME: 6/19/2024 12:01 AM MST MAINTENANCE STOP TIME: 6/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Pleasant Grove Pleasant Grove Partial Outage

UTOPIA has been alerted to an outage in the PG001 footprint(s) in Pleasant Grove, UT. Field Services are in transit to the site. There are 73 residential customers affected. No ETA at this time

UPDATE: The outage has been resolved. All services have been restored. Fiber was pulled down RESOLUTION TIME: 12:15am

18th June 2024

Midvale UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012

UTOPIA Network Outage Notification for 6/18/24 - Footprint(s) MD012 DESCRIPTION: UTOPIA has been alerted to an outage in the MD012 footprint(s) in Midvale, UT. Field Services are in transit to the site. There are 13 residential customers affected. Updates will be sent as we know more UPDATE -- This has since been resolved, outage was due to a fiber cut.

17th June 2024

No incidents reported

16th June 2024

No incidents reported

15th June 2024

Power Outage on UTOPIA LI009 in Lindon

UTOPIA Network Outage Notification for 06/15/24 - Footprint(s) LI009 DESCRIPTION: UTOPIA has been alerted to an outage in the LI009 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 18 residential customers affected. Updates will be sent as we know

UTOPIA Network Outage Resolution - 06/15/24 - Footprint(s) LI009 in Lindon, UT. RESOLVED: The outage has been resolved. All services have been restored. card 1 failure - relocate customers RESOLUTION TIME: 4:48 PM

14th June 2024

No incidents reported