Incidents

19th April 2024

UTOPIA Maintenance in Centerville 4/19, scheduled 5 months ago

DESCRIPTION: CV006 Power maintenance

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPia Maintenance in Orem 4/19, scheduled 5 months ago

DESCRIPTION: OR027 Power maintenance

MAINTENANCE START TIME: 4/19/2024 12:00 AM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

Ticket number: 13631

18th April 2024

UTOPIA Maintenance in West Point 4/17 through 4/19 (Nights), scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance UDOT forced fiber relocate OSP-WP002-006

2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST

MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

17th April 2024

UTOPIA Maintenance in West Point 4/17 through 4/19 (Nights), scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance UDOT forced fiber relocate OSP-WP002-006

2 nights MAINTENANCE START TIME: 4/17/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/18/2024 6:00 AM MST

MAINTENANCE START TIME: 4/18/2024 10:00 PM MST MAINTENANCE STOP TIME: 4/19/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

12th April 2024

UTOPIA Maintenance in Centerville 4/12/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance CV004 power upgrade/testing.

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray 4.12.24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance MU012 Power upgrade/testing

MAINTENANCE START TIME: 4/12/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/12/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

7th April 2024

No incidents reported

6th April 2024

No incidents reported

5th April 2024

UTOPIA Emergency Maintenance in Lehi and Murray 4/5/2024, scheduled 5 months ago

DESCRIPTION: UTOPIA EMERGENCY maintenance topology change.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed. LE005 (Lehi) and MU024 (Murray) customers are affected.

UTOPIA Maintenance in Layton. 4/5/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance LA014 power maintenance

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Murray. 4/5/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance MU015 decommission EOL switches.

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in West Valley City 4/5/24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance WV021 power upgrade/testing

MAINTENANCE START TIME: 4/5/2024 12:01 AM MST MAINTENANCE STOP TIME: 4/5/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

4th April 2024

No incidents reported

3rd April 2024

No incidents reported

2nd April 2024

UTOPIA Maintenance in Murray 4.2.24, scheduled 5 months ago

DESCRIPTION: UTOPIA emergency maintenance retirement of core router in MU001.

MAINTENANCE START TIME: 4/2/2024 12:01 AM MST

MAINTENANCE STOP TIME: 4/2/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience an outage while maintenance is being performed.

1st April 2024

No incidents reported

31st March 2024

No incidents reported

30th March 2024

No incidents reported

29th March 2024

UTOPIA Maintenance in Tremonton 3.29.24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance TR001 power maintenance

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Midvale 3.29.24, scheduled 5 months ago

DESCRIPTION: UTOPIA maintenance MD005 power upgrade

MAINTENANCE START TIME: 3/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

28th March 2024

UTOPIA General PPPoE Outage

Our customers using a PPPoE static configuration are currently experiencing an issue getting network connection. Our network admin is currently working to get this resolved, however at this time we don't have an ETA.

UPDATE: This has since been resolved. You may need to power cycle your equipment to re-establish connection.

UTOPIA General PPPoE Outage

Our customers using a PPPoE static configuration are currently experiencing an issue getting network connection. Our network admin is currently working to get this resolved, however at this time we don't have an ETA.

27th March 2024

Layton UTOPIA - Layton LA003 Outage

UPDATE: issue resolved at ~11:30 PM MT

UTOPIA Footprint(s) LA003 DESCRIPTION: UTOPIA has been alerted to an outage in the LA003 footprint(s) in Layton, UT. Field Services are in transit to the site. There are 270 residential customers affected.

26th March 2024

No incidents reported

25th March 2024

No incidents reported

24th March 2024

No incidents reported

23rd March 2024

No incidents reported

22nd March 2024

No incidents reported

21st March 2024

No incidents reported

20th March 2024

No incidents reported

19th March 2024

No incidents reported

18th March 2024

No incidents reported

17th March 2024

No incidents reported

16th March 2024

No incidents reported

15th March 2024

UTOPIA maintenance Orem topology change, scheduled 6 months ago

DESCRIPTION: UTOPIA maintenance OR031 topology change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST.

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST.

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

2 Residential

92 Business/Enterprise customers

14th March 2024

UTOPIA General Brief Outage

From approximately 5:01 p.m. to 5:11 p.m. on March 14th some XMission Fiber customers experienced an outage when one of the routers that serves our fiber customers rebooted. We understand that UTOPIA itself had a networking issue starting just before our router rebooted and are awaiting details from them. We are still investigating why our router crashed.

13th March 2024

Brigham City UTOPIA Network Outage Notification for 03/13/2024 - Footprint(s) BR003

UTOPIA Network Outage Notification for 03/13/2024 - Footprint(s) BR003 DESCRIPTION: UTOPIA has been alerted to an outage in the BR003 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are several residential customers affected

UTOPIA Network Outage Resolution - 03/13/2024 - Footprint(s) BR003 in Brigham City, UT. RESOLVED: The outage has been resolved. All services have been restored. Power transformer was replaced. RESOLUTION TIME: 4:43PM

12th March 2024

No incidents reported

11th March 2024

No incidents reported

10th March 2024

No incidents reported

9th March 2024

No incidents reported