Incidents

DESCRIPTION: UTOPIA maintenance LA022 power upgrade

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: WV005 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: OR023 Power Maintenance

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: LA013 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

DESCRIPTION: UTOPIA maintenance MD013 stack configuration change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 3/8/2024 - Footprint(s) WP002 DESCRIPTION: UTOPIA has been alerted to an outage in the WP002 footprint(s) in West Point, UT. Field Services are in transit to the site. There are 100+ residential customers affected. Updates will be sent as we UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 2:00 A.M. RESOLVED: The outage has been resolved. All services have been restored. RESOLUTION TIME: 3/9/2024 2:00 A.M.

UPDATE (RESOLVED): All Zimbra webmail services should be working for customers on the affected server

One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received

UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.

UPDATE (RESOLVED): All Zimbra webmail services for our customers hosted on the affected server should now be working.

We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt.

Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM

DESCRIPTION: UTOPIA maintenance WV002 power upgrade/maintenance

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

257 Residential customers

20 Business customers

DESCRIPTION: LA017 Power cut over.

MAINTENANCE START TIME: 3/1/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed

UTOPIA has identified an unresponsive switch affecting some customers on the MU24 footprint in Murray, UT

Field techs have been dispatched, ETR approximately 3-4 hours.

UPDATE: Services restored at 01:45 AM