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Scheduled Maintenance
UTOPIA Maintenance in Payson 3.14.25

DESCRIPTION: UTOPIA Maintenance PA016 power maintenance 3/14/2025 CATEGORY:

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 35

UTOPIA Maintenance in West Valley City. 3.14.25

DESCRIPTION: UTOPIA Maintenance WV012 topology change 3/14/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 12

UTOPIA Maintenance in Syracuse 3.14.25

DESCRIPTION: UTOPIA Maintenance SY003 Power maintenance 3/14/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/14/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/14/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 62

UTOPIA Maintenance in West Valley City 3/21/25

Multiple Footprints:

DESCRIPTION: UTOPIA Maintenance WV033 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 68

TICKET NUMBER: 18392

DESCRIPTION: UTOPIA Maintenance WV037 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 24

DESCRIPTION: UTOPIA Maintenance WV018 Topology change 3/21/25 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 29

DESCRIPTION: UTOPIA Maintenance WV032 topology change 3/21/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 59

UTOPIA Maintenance in Midvale 3/21/25

DESCRIPTION: UTOPIA Maintenance MD007 Power Maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Syracuse 3/21/25

DESCRIPTION: UTOPIA Maintenance SY004 Power maintenance 3/21/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/21/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/21/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 83

UTOPIA Maintenance in West Haven 3/28/25

DESCRIPTION: UTOPIA Maintenance WH001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Clearfield. 3/28/25

DESCRIPTION: UTOPIA Maintenance CF003 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 32

UTOPIA Maintenance in Syracuse. 3/28/25

DESCRIPTION: UTOPIA Maintenance SY005 Power maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 133

UTOPIA Maintenance in Cedar Hills 3/28/25

DESCRIPTION: UTOPIA Maintenance CH001 Power Maintenance 3/28/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 187

UTOPIA Maintenance in Pleasant Grove. 3/28/25

DESCRIPTION: UTOPIA Maintenance PG001 topology change 3/28/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 03/28/2025 12:01 AM MDT MAINTENANCE STOP TIME: 03/28/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 158

Incidents

22nd March 2024

UTOPIA Maintenance in Orem 3.22.24, scheduled 11 months ago

DESCRIPTION: UTOPIA maintenance OR033 power

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 3.22.24, scheduled 11 months ago

DESCRIPTION: UTOPIA maintenance LA022 power upgrade

MAINTENANCE START TIME: 3/22/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/22/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

15th March 2024

UTOPIA Maintenance in Murray: Power Cut Over 3.15.24, scheduled 11 months ago

DESCRIPTION: MU007 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA West Valley City power Maintenance 3/15/24, scheduled 11 months ago

DESCRIPTION: WV005 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 1:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 2:30 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Orem 3.15.24, scheduled 11 months ago

DESCRIPTION: OR023 Power Maintenance

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in Layton 3.12.24, scheduled 11 months ago

DESCRIPTION: LA013 Power Cut Over

MAINTENANCE START TIME: 3/15/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in MIdvale 3/15/24, scheduled 11 months ago

DESCRIPTION: UTOPIA maintenance MD013 stack configuration change

MAINTENANCE START TIME: 3/15/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/15/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

8th March 2024

UTOPIA Power Maintenance in Layton 3.8.24, scheduled 1 year ago

MAINTENANCE NOTIFICATION: LA024 - Layton START: 03/8/2024 12:00 AM MST STOP: 03/8/2024 6:00 AM MST We have a planned maintenance tonight. All customers will experience a brief outage as we perform a power upgrade. ~113 residential customers will be affected.

7th March 2024

No incidents reported

6th March 2024

No incidents reported

5th March 2024

Lehi City Fiber Maintenance 3/5/24, scheduled 1 year ago

Splice fiber feed to Cabinet 7

All affected customers will experience service disruptions.

Start Time: 00:00 AM

End Time: 03:00 AM

Zimbra Hosted Email Zimbra Errors

UPDATE (RESOLVED): All Zimbra webmail services should be working for customers on the affected server

One of our Zimbra servers is currently having issues loading for customers. Our mail team is currently working on a fix, but at the present time we have no ETA. We'll update as updates are received

UPDATE: Some services within the Zimbra webmail portal may still be unavailable for those hosted on the affected server while it is being repaired. Current ETA 3-4 AM MT.

Zimbra Hosted Email Zimbra Server Outage

UPDATE (RESOLVED): All Zimbra webmail services for our customers hosted on the affected server should now be working.

We have identified an issue with a drive on one of our Zimbra servers, affecting the mailboxes on that server. The symptoms include: slowness, database errors, or continual loading screens. Our mail team is lessening the impact to affected mailboxes while the new drive is rebuilt.

Our mail team is working on repairing the down Zimbra server. While that server is down, load may be increased on the rest of the Zimbra cluster. UPDATE: The current ETR is 3-4AM

4th March 2024

No incidents reported

3rd March 2024

No incidents reported

2nd March 2024

No incidents reported

1st March 2024

Emergency UTOPIA Switch Maintenance in Orem 3.1.24, scheduled 1 year ago

ESCRIPTION: UTOPIA Emergency maintenance of ADS switch OR025-ADS-1003

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

UTOPIA Power Maintenance in West Valley City 3.1.23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance WV002 power upgrade/maintenance

MAINTENANCE START TIME: 3/1/2024 12:01 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

257 Residential customers

20 Business customers

UTOPIA Power Maintenance in Layton 3.1.24, scheduled 1 year ago

DESCRIPTION: LA017 Power cut over.

MAINTENANCE START TIME: 3/1/2024 12:00 AM MST

MAINTENANCE STOP TIME: 3/1/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed

29th February 2024

Emergency UTOPIA Maintenance in Orem 3/29/24, scheduled 1 year ago

ESCRIPTION: Emergency Maintenance OR023-ADS-1003

MAINTENANCE START TIME: 2/29/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/29/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Murray Murray UTOPIA | Partial Outage

UTOPIA has identified an unresponsive switch affecting some customers on the MU24 footprint in Murray, UT

Field techs have been dispatched, ETR approximately 3-4 hours.

UPDATE: Services restored at 01:45 AM

28th February 2024

No incidents reported

27th February 2024

No incidents reported

26th February 2024

No incidents reported

25th February 2024

UTOPIA Maintenance in Lindon 2.24.24, scheduled 1 year ago

DESCRIPTION: UTOPIA power maintenance for LI009 & LI010

MAINTENANCE START TIME: 2/25/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/25/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

24th February 2024

UTOPIA Maintenance in Orem 2.24.24, scheduled 1 year ago

DESCRIPTION: UTOPIA power maintenance for OR023 & OR025

MAINTENANCE START TIME: 2/24/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/24/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

23rd February 2024

UTOPIA Maintenance in Orem 2.23.24, scheduled 1 year ago

ESCRIPTION: UTOPIA power maintenance OR006 and OR010 footprints

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Payson 2/23/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance PA011 power upgrade

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Maintenance in Layton 2/23/24, scheduled 1 year ago

DESCRIPTION: UTOPIA power maintenance in Layton LA001

MAINTENANCE START TIME: 2/23/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/23/2024 6:00 AM MST

SCOPE OF IMPACT: All affected customers will experience a brief outage while maintenance is being performed.

22nd February 2024

No incidents reported

21st February 2024

UTOPIA Maintenance in the Ogden area 2/21/24, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance UDOT cable replacement. UDOT is replacing a cable along HWY 89 from Riverdale RD to 36th Street. This will affect OG001 and OG002 footprints.

MAINTENANCE START TIME: 2/21/2024 12:01 AM MST

MAINTENANCE STOP TIME: 2/21/2024 6:00 AM MST

SCOPE OF IMPACT: All customers affected will experience an outage while maintenance is being performed.

20th February 2024

No incidents reported

19th February 2024

No incidents reported

18th February 2024

No incidents reported

17th February 2024

No incidents reported

16th February 2024

No incidents reported

15th February 2024

No incidents reported

14th February 2024

No incidents reported

13th February 2024

No incidents reported

12th February 2024

No incidents reported

11th February 2024

No incidents reported

10th February 2024

No incidents reported

9th February 2024

No incidents reported

8th February 2024

No incidents reported

7th February 2024

No incidents reported