Incidents

DESCRIPTION: UTOPIA maintenance LA016 Power Cut Over

MAINTENANCE START TIME: 02/09/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/09/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers-867

DESCRIPTION: PA004-Power Maintenance.

MAINTENANCE START TIME: 02/02/2024 12:00 AM MST

MAINTENANCE STOP TIME: 02/02/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

Residential customers: 545

DESCRIPTION: UTOPIA Power Maintenance LA014

MAINTENANCE START TIME: 1/26/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/26/2024 6:00 AM MST

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

141-Residential customers

We will be installing updates on our Zimbra infrastructure to bring software up to newest versions/patches. Downtime is estimated to be minimal (approximately 5-10 minutes) while services are restarted.

XMission has scheduled maintenance on our Universal Power Supply (UPS) infrastructure. The maintenance will occur over the course of three nights; between the windows of 6 p.m. and 12 a.m. on Monday the 22nd, Tuesday the 23rd, and Wednesday the 24th. No issues are expected. XMission will run off our backup generators to ensure the facility has stable power during the maintenance windows.

DESCRIPTION: UTOPIA maintenance UDOT fibers splicing at Hwy 193 and I-15

MAINTENANCE START TIME: 1/19/2024 12:01 AM MST

MAINTENANCE STOP TIME: 1/19/2024 6:00 AM MST

SCOPE OF IMPACT: A small number of affected customers will experience a brief outage while maintenance is being performed.

UTOPIA Network Outage Notification for 01/11/2024 - Footprint(s) LA001 DESCRIPTION: UTOPIA has been alerted to an outage in the LA001 footprint(s) in Layton, UT. Field Services are on site and services should be restored shortly. There are 600 residential customers affected.

RESOLVED: The outage has been resolved. All services have been restored. Stacking switches rebooted RESOLUTION TIME: 1:53 PM