Incidents

26th May 2023

UTOPIA Maintenance in Orem 5/26, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance power upgrade/testing in OR018.

MAINTENANCE START TIME: 5/26/2023 12:01 AM

MAINTENANCE STOP TIME: 5/26/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

25th May 2023

UTOPIA Maintenane in Brigham City 5/25 DAY TIME, scheduled 1 year ago

DESCRIPTION: UTOPIA Maintenance BR001 switch retirement.

MAINTENANCE START TIME: 5/25/2023 9:00 AM

MAINTENANCE STOP TIME: 5/25/2023 1:00 PM

SCOPE OF IMPACT: Residential customers will be moved during the day one at a time. Each customer will experience a 1-2 minute outage while they are moved to a updated switch.

23rd May 2023

UTOPIA Maintenance in Layton 5/23/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance LA020 configuration change

MAINTENANCE START TIME: 5/23/2023 12:01 AM

MAINTENANCE STOP TIME: 5/23/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

12th May 2023

UTOPIA Power Maintenance in Murray 5/12/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU002 power upgrade 5/12/2023

MAINTENANCE START TIME: 5/12/2023 12:01 AM

MAINTENANCE STOP TIME: 5/12/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage during maintenance.

XMission DNS Issues

XMission is experiencing a DNS issue and actively investigating. This problem can cause websites to fail to load and create the appearance of an Internet outage. Most XMission services are impacted. No ETA but we're all hands on deck and expect a fairly quick resolution.

Issue resolved 11:45 AM

UPDATE 1:16 PM

Incident reopened as some resolution is again unstable. Mitigations are being implemented.

UPDATE 3:50 PM

The issue is a massive DDOS to our DNS infrastructure which has been particularly difficult to fully quell. Customers should be able to use alternative DNS servers (ie 1.1.1.1 or 8.8.8.8) in their network configs as a work around.

UPDATE 6:15 PM MDT

XMission believes this issue is resolved.

11th May 2023

Brigham City BR002

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 3:00AM

10th May 2023

No incidents reported

9th May 2023

No incidents reported

8th May 2023

No incidents reported

7th May 2023

Zimbra Hosted Email Zimbra Server Issue

A single server in our infrastructure required a full service restart. All systems are operational.

6th May 2023

No incidents reported

5th May 2023

UTOPIA Maintenance in Tremonton 5/5/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance TR001 power upgrade 5/5/2023

MAINTENANCE START TIME: 5/5/2023 12:01 AM

MAINTENANCE STOP TIME: 5/5/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

4th May 2023

No incidents reported

3rd May 2023

Layton Networking issue Layton

We have been made aware of a current networking issue impacting our customers in Layton This has been escalated and UTOPIA's engineers are investigating the issue. There is no ETA at this time. Thank you for your patience.

Resolved.

2nd May 2023

No incidents reported

1st May 2023

No incidents reported

30th April 2023

Murray UTOPIA Network outage MU010

Outage in footprint MU010 Murray, UT. UTOPIA field services are in transit

Resolved

29th April 2023

No incidents reported

28th April 2023

UTOPIA Maintenance in Brigham City 4/28/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance upgrade core device in BR004. 4/28/2023

MAINTENANCE START TIME: 4/28/2023 12:01 AM

MAINTENANCE STOP TIME: 4/28/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed

27th April 2023

No incidents reported

26th April 2023

No incidents reported

25th April 2023

No incidents reported

24th April 2023

No incidents reported

23rd April 2023

No incidents reported

22nd April 2023

No incidents reported

21st April 2023

No incidents reported

20th April 2023

No incidents reported

19th April 2023

No incidents reported

18th April 2023

No incidents reported

17th April 2023

No incidents reported

16th April 2023

No incidents reported

15th April 2023

No incidents reported

14th April 2023

No incidents reported

13th April 2023

UTOPIA SL003 - outage - resolved

Outage in UTOPIA footprint SL003 due to fiber cut

Field services are working on resolving the outage ETA - Resolved

Bozeman Ongoing Maintenance on Yellowstone Fiber in Bozeman

Major network upgrades in our Bozeman infrastructure are taking longer than anticipated and have extended into the morning work hours. Please have patience as we complete the datacenter migration and upstream networking improvements.

UPDATE: Our maintenance on Yellowstone Fiber is going long. At this time we have no estimated time of return. Our engineers are actively engaged.

Apologies for the disruption.

Our maintenance at Yellowstone Fiber is finally resolved, thank you for your patience and kindness as we worked on this. For any lingering issues, please power off your WiFi router for 30-60 seconds. Our tech support is available to help 24/7 at 877.964.7746

12th April 2023

No incidents reported