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Scheduled Maintenance
UTOPIA Maintenance in Payson 4/22/2025

DESCRIPTION: UTOPIA Maintenance PA011 topology change 4/22/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

UTOPIA Maintenance in Cedar Hills 4.25.25

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in West Point 4.25.25

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Heber/Park City. 4.25.25

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Pleasant Grove 4.25.25

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in West Haven/Syracuse 4.25.25

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Midvale 4.26.25

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Payson 4.29.25

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance in Pleasant Grove 5/02/25

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

UTOPIA Maintenance in Brigham City. 5/02/25

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Murray 5/02/25

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Payson 5/06/25

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

Incidents

12th May 2023

UTOPIA Power Maintenance in Murray 5/12/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance MU002 power upgrade 5/12/2023

MAINTENANCE START TIME: 5/12/2023 12:01 AM

MAINTENANCE STOP TIME: 5/12/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage during maintenance.

5th May 2023

UTOPIA Maintenance in Tremonton 5/5/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance TR001 power upgrade 5/5/2023

MAINTENANCE START TIME: 5/5/2023 12:01 AM

MAINTENANCE STOP TIME: 5/5/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is being performed.

3rd May 2023

Layton Networking issue Layton

We have been made aware of a current networking issue impacting our customers in Layton This has been escalated and UTOPIA's engineers are investigating the issue. There is no ETA at this time. Thank you for your patience.

Resolved.

2nd May 2023

No incidents reported

1st May 2023

No incidents reported

30th April 2023

Murray UTOPIA Network outage MU010

Outage in footprint MU010 Murray, UT. UTOPIA field services are in transit

Resolved

29th April 2023

No incidents reported

28th April 2023

UTOPIA Maintenance in Brigham City 4/28/23, scheduled 1 year ago

DESCRIPTION: UTOPIA maintenance upgrade core device in BR004. 4/28/2023

MAINTENANCE START TIME: 4/28/2023 12:01 AM

MAINTENANCE STOP TIME: 4/28/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed

27th April 2023

No incidents reported

26th April 2023

No incidents reported

25th April 2023

No incidents reported

24th April 2023

No incidents reported

23rd April 2023

No incidents reported

22nd April 2023

No incidents reported

21st April 2023

UTOPIA Power Upgrade in West Valley 4/21/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance WV010 power upgrade/testing 4/21/2023

MAINTENANCE START TIME: 4/21/2023 12:01 AM

MAINTENANCE STOP TIME: 4/21/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience outage while maintenance is being performed.

UTOPIA Maintenance in Lindon 4/21/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance LI004 power upgrade/testing 4/21/2023

MAINTENANCE START TIME: 4/21/2023 12:01 AM

MAINTENANCE STOP TIME: 4/21/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience outage during maintenance being performed.

20th April 2023

No incidents reported

19th April 2023

No incidents reported

18th April 2023

No incidents reported

17th April 2023

No incidents reported

16th April 2023

No incidents reported

15th April 2023

No incidents reported

14th April 2023

No incidents reported

13th April 2023

XMission Scheduled Maintenance for Yellowstone Fiber Customers, scheduled 2 years ago

XMission will be performing router maintenance starting 12:01 AM to 6:00 AM on Thursday 13th. This maintenance will affect our Yellowstone Fiber customers, but it will NOT impact our UTOPIA Fiber customers. During this maintenance window, XMission's Network Admin will be relocating our Yellowstone Fiber router to a new facility. We will also use this time to make minor configuration changes on the router to optimize its connection to XMission's Salt Lake City infrastructure, as well as make this router ready for IPv6 dualstack service. Yellowstone Fiber customers can expect Internet service downtime during this maintenance window.

UTOPIA SL003 - outage - resolved

Outage in UTOPIA footprint SL003 due to fiber cut

Field services are working on resolving the outage ETA - Resolved

Bozeman Ongoing Maintenance on Yellowstone Fiber in Bozeman

Major network upgrades in our Bozeman infrastructure are taking longer than anticipated and have extended into the morning work hours. Please have patience as we complete the datacenter migration and upstream networking improvements.

UPDATE: Our maintenance on Yellowstone Fiber is going long. At this time we have no estimated time of return. Our engineers are actively engaged.

Apologies for the disruption.

Our maintenance at Yellowstone Fiber is finally resolved, thank you for your patience and kindness as we worked on this. For any lingering issues, please power off your WiFi router for 30-60 seconds. Our tech support is available to help 24/7 at 877.964.7746

12th April 2023

No incidents reported

11th April 2023

Brigham City UTOPIA Network Outage Notification for 4/11/2023 - Footprint(s) BR003

UTOPIA Network Outage Notification for 4/11/2023 - Footprint(s) BR003 DESCRIPTION: UTOPIA has been alerted to an outage in the BR003 footprint(s) in Brigham City, UT. Field Services are in transit to the site. There are 40+ residential customers affected.

UPDATE: This outage is due to a fiber cut. Field Services are working on resolving the issue. ETR: 11:00 PM - 12:00 AM

10th April 2023

No incidents reported

9th April 2023

No incidents reported

8th April 2023

No incidents reported

7th April 2023

No incidents reported

6th April 2023

No incidents reported

5th April 2023

No incidents reported

4th April 2023

No incidents reported