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Scheduled Maintenance
UTOPIA Maintenance in Payson 4/22/2025

DESCRIPTION: UTOPIA Maintenance PA011 topology change 4/22/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 04/22/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/22/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 4 RESIDENTIAL CUSTOMERS: 80

UTOPIA Maintenance in Cedar Hills 4.25.25

TICKET SUBJECT: CH001 power maintenance 4/25/2025 TICKET NUMBER: 18856

DESCRIPTION: UTOPIA Maintenance CH001 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 0 RESIDENTIAL CUSTOMERS: 191

UTOPIA Maintenance in West Point 4.25.25

DESCRIPTION: UTOPIA Maintenance WP002 power maintenance 4/25/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 7 RESIDENTIAL CUSTOMERS: 222

UTOPIA Maintenance in Heber/Park City. 4.25.25

TICKET SUBJECT: HD001 topology change 4/25/2025 TICKET NUMBER: 18858

DESCRIPTION: UTOPIA Maintenance HD001 topology change 4/25/2025 CATEGORY: Network Hardware Device/NewInstallation

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 3

UTOPIA Maintenance in Pleasant Grove 4.25.25

DESCRIPTION: UTOPIA Maintenance PG003 topology change 4/25/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 196

UTOPIA Maintenance in West Haven/Syracuse 4.25.25

DESCRIPTION: UTOPIA Maintenance Firmware upgrades in West Haven and Syracuse 4/25/2025 CATEGORY:

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 81

UTOPIA Maintenance in Midvale 4.26.25

DESCRIPTION: UTOPIA Maintenance MD009 generator maintenance 4/26/2025 CATEGORY: Power Device/NewInstallation

MAINTENANCE START TIME: 04/26/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/26/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 16 RESIDENTIAL CUSTOMERS: 30

UTOPIA Maintenance in Payson 4.29.25

TICKET SUBJECT: PA023 topology change 4/29/2025 TICKET NUMBER: 18859

DESCRIPTION: UTOPIA Maintenance PA023 topology change 4/29/2025 CATEGORY: Network Hardware Device/Testing

MAINTENANCE START TIME: 04/25/2025 12:01 AM MDT MAINTENANCE STOP TIME: 04/25/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 3 RESIDENTIAL CUSTOMERS: 4

UTOPIA Maintenance in Pleasant Grove 4/30 - 5/02

TICKET SUBJECT: UDOT forced fiber relocate for PG005 TICKET NUMBER: 18960

DESCRIPTION: UTOPIA Maintenance UDOT forced fiber relocate for PG005 CATEGORY: Fiber Relocation/UndergroundChange

MAINTENANCE START TIME: 04/30/2025 10:00 PM MDT MAINTENANCE STOP TIME: 05/01/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 11

UTOPIA Maintenance in Pleasant Grove 5/02/25

TICKET SUBJECT: PG002 topology change 5/2/2025 TICKET NUMBER: 18954

DESCRIPTION: UTOPIA Maintenance PG002 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 2 RESIDENTIAL CUSTOMERS: 92

UTOPIA Maintenance in Brigham City. 5/02/25

DESCRIPTION: UTOPIA Maintenance BR004 topology change 5/2/2025 CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 12 RESIDENTIAL CUSTOMERS: 60

UTOPIA Maintenance in Murray 5/02/25

DESCRIPTION: UTOPIA Maintenance MU021 Power maintenance 5/2/2025 CATEGORY: Power Device/Testing

MAINTENANCE START TIME: 05/02/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/02/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 5 RESIDENTIAL CUSTOMERS: 64

UTOPIA Maintenance in Payson 5/06/25

DESCRIPTION: UTOPIA Maintenance PA004-ADS-1003 topology change CATEGORY: Network Hardware Other

MAINTENANCE START TIME: 05/06/2025 12:01 AM MDT MAINTENANCE STOP TIME: 05/06/2025 06:00 AM MDT

SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.

BUSINESS/ENTERPRISE CUSTOMERS: 1 RESIDENTIAL CUSTOMERS: 65

Incidents

22nd April 2023

UTOPIA Maintenance in Brigham City 4/22/23, scheduled 1 year ago

ESCRIPTION: UTOPIA maintenance BR004 power maintenance

MAINTENANCE START TIME: 4/22/2023 12:01 AM

MAINTENANCE STOP TIME: 4/22/2023 6:00 AM

SCOPE OF IMPACT: Customers will possibly experience a brief outage while testing is performed.

14th April 2023

UTOPIA Maintenance in Murray 4/14/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance MU002 power upgrade 4/14/2023

MAINTENANCE START TIME: 4/14/2023 12:01 AM

MAINTENANCE STOP TIME: 4/14/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage during maintenance

UTOPIA Maintenance in Payson 4/14/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance power upgrade for PA017

MAINTENANCE START TIME: 4/14/2023 12:01 AM

MAINTENANCE STOP TIME: 4/14/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed

7th April 2023

UTOPIA Maintenance in Murray 4/7/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance MU004 power upgrade

MAINTENANCE START TIME: 4/7/2023 12:01 AM

MAINTENANCE STOP TIME: 4/7/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 4/7/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance LA013 power upgrade.

MAINTENANCE START TIME: 4/7/2023 12:01 AM

MAINTENANCE STOP TIME: 4/7/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience brief outage while maintenance is performed.

5th April 2023

UTOPIA Maintenance in Orem 4/5/23 DAYTIME, scheduled 2 years ago

DESCRIPTION : UTOPIA maintenance OR038 switch retirement. 20 residential customers will be moved during the day on 4/5/2023.

MAINTENANCE START TIME: 4/5/2023 9:00 AM – 4:00 PM – Residential customers will be moved.

SCOPE OF IMPACT: All customers will experience brief outage as they are moved to an upgraded switch.

3rd April 2023

No incidents reported

2nd April 2023

No incidents reported

1st April 2023

No incidents reported

31st March 2023

UTOPIA Maintenance in Layton 3/31/23, scheduled 2 years ago

DESCRIPTION: UTOPIA maintenance LA006 power upgrade/testing 3/31/2023

MAINTENANCE START TIME: 3/31/2023 12:01 AM

MAINTENANCE STOP TIME: 3/31/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage during maintenance

30th March 2023

No incidents reported

29th March 2023

No incidents reported

28th March 2023

No incidents reported

27th March 2023

Colocation Scheduled Emergency UPS Maintenance

XMission has scheduled a maintenance window between 6:00 p.m. and 6:30 p.m. on Tuesday, March 28th to perform emergency maintenance on our Universal Power Supply (UPS) infrastructure. No issues are expected and we will run our backup generators to better ensure the facility has stable power the entire time.

Completed

26th March 2023

No incidents reported

25th March 2023

No incidents reported

24th March 2023

UTOPIA Maintenance in Midvale 3/24/23, scheduled 2 years ago

DESCRIPTION : Utopia maintenance MD008 power maintenance/upgrade 3/24/2023

MAINTENANCE START TIME: 3/24/2023 12:01 AM

MAINTENANCE STOP TIME: 3/24/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

UTOPIA Maintenance in Layton 3/24/23, scheduled 2 years ago

DESCRIPTION : Utopia Maintenance LA021 power upgrade/maintenance 3/24/2023

MAINTENANCE START TIME: 3/24/2023 12:01 AM

MAINTENANCE STOP TIME: 3/24/2023 6:00 AM

SCOPE OF IMPACT: All customers will experience a brief outage while maintenance is performed.

23rd March 2023

No incidents reported

22nd March 2023

UTOPIA Maintenance in Orem/Lindon 3/22/23 (Switch Upgrade), scheduled 2 years ago

DESCRIPTION : Utopia Maintenance LI010 switch retirement 3/22/2023

MAINTENANCE START TIME: 3/22/2023 8:00 AM

MAINTENANCE STOP TIME: 3/22/2023 4:00 PM

SCOPE OF IMPACT: Customers will notice a brief outage while they are moved to a upgraded switch.

21st March 2023

No incidents reported

20th March 2023

No incidents reported

19th March 2023

No incidents reported

18th March 2023

No incidents reported

17th March 2023

No incidents reported

16th March 2023

No incidents reported

15th March 2023

No incidents reported

14th March 2023

No incidents reported

13th March 2023

No incidents reported

12th March 2023

No incidents reported

11th March 2023

No incidents reported

10th March 2023

Lindon UTOPIA Network Outage Notification for 3/10/2023 - Footprint(s) LI006 - Resolved

UTOPIA Network Outage Notification for 3/10/2023 - Footprint(s) LI006 DESCRIPTION: UTOPIA has been alerted to an outage in the LI006 footprint(s) in Lindon, UT. Field Services are in transit to the site. There are 170 residential customers affected.

Resolved - 10/03/2023 21:05

9th March 2023

No incidents reported

8th March 2023

No incidents reported

7th March 2023

No incidents reported

6th March 2023

Zimbra Hosted Email Inbound Mail Delivery Outage

Zimbra Hosted Email Notification: From 11:14 am to 11:52 am MST, all inbound mail for all Zimbra Hosted Email was rejected. The emails that were rejected have been lost. All Zimbra Hosted Email services have been restored.

5th March 2023

No incidents reported