Incidents

Customers can expect to be down for approximately 15 minutes during this maintenance. Window open between 00:00 AM - 05:00 AM

Switch maintenance in MD003. Customers can expect to be down for approximately 30 minutes during this maintenance. Window 12:00 AM to 05:00 AM

Power outage at a local cabinet, tech on site.

RESOLVED 11:35 PM

Some XMission Voice customers are not able to make or receive calls this morning. We are investigating a routing issue for one of the VLANs for our Voice data.

UPDATE: issue resolved 10:10 AM

The outage affecting UTOPIA footprint Murray08 has been resolved as of 01:45 MST

UTOPIA is reporting an issue on Murray footprint 08 which is affecting some XMission customers there. Engineers have been dispatched and will relay further information as the issue is addressed.

A fiber cut in MU002 is affecting a small number of customers in Murray. Repairs are underway, not ETA.

UTOPIA has lost connectivity to a switch in Layton, UT (LA002) Field Services has been notified and is in transit to the site. 22 customers are affected. Updates will be sent as we know more information.

UPDATE: repaired.

Lost communication to a switch out of Brigham City. Technician en route to investigate.

IMPACT: 33 Residential and 4 City cites.

No current ETR at this time.

Tonight, admins will be installing the latest Zimbra server patch (8.8.15 Patch 20) Zimbra services will be unavailable for a short time (usually 5-10 minutes) while server components are reloaded.

A switchbox in Orem has lost power. Techs are en route to investigate.

update ETR 5:30

A fire in Tremonton resulted in the damaging of the fiber line servicing some of our UTOPIA customers there, causing downtime this evening and into tonight. Dispatch is currently working on the ground and expects to have the line repaired and customers back online by 2AM, Sunday April 11th.